Hi tovbar! This is the iPhone native bounce, nothing that we can block! On the new version of the Safari browser this is a bit different. Give a check with the new version of Safari.

Hey guys! Yes I have noticed a change in the Safari browser but this is not the case here. On other websites there is indeed a white space on top but the website’s content itself (like the menu) is not changing at all, and the space doesn’t overlay it. I don’t have an additional phone to record it at the moment, if you want you can check how it looks on other websites or tomorrow I will send you a video with an example

Thanks for the fast reply!

Hi tovbar! Feel free to send the video if you think it’s necessary but as told this is the iPhone bounce, and there is no method to remove it.

Hey there, Here are 3 examples of random websites that this overlay doesn’t exists:

Dribbble: https://streamable.com/uy07ij Hubspot: https://streamable.com/liysuh Zendesk: https://streamable.com/xre5wu

As you can see there is a big white space on top of the website’s content (including menu), but website’s content itself isn’t moving at all. In my website (and theme) if I scroll back up the menu’s items are moving and the space overlay the website’s content. This is very annoying every time I scroll back up.

Here is a specific screenshot of the issue: https://prnt.sc/20xbg2i.

Thanks again

Hi tovbar! First of all, please don’t compare custom-built websites with a theme whose purpose is to give users the possibility to have multiple options combined, so please avoid these comparisons. Secondly, you are looking at sites that do not have the same functionality. In your examples, there is only a sticky menu and not sticky and hide like Uncode. Moreover, the menu of these sites is flat, not even transparent! Try to use this code (without the Hide mobile option), but there is nothing else to do if it does not work!

@media (max-width: 569px) {
    #masthead {
        position: fixed !important;
    }
    .menu-wrapper.menu-sticky .menu-container:not(.menu-hide) {
        position: static !important;
    }
}

Hey, First of all – thank you very much for the code, it solved the problem! But unfortunately now a white space appears between the page’s content (image in that case) and the menu, here is a video: https://streamable.com.

Please see the space between the image and the menu, not the white space before the menu which is Safari related.

I think it’s good to compare because you have also an option to choose a flat menu, not just transparent one. I’m just interested to let you know about these kind of small issues I find so you can choose to fix in the future, even if they’re not very critical. Of course it’s absolutely your choice and anyway you guys are amazing and your product is absolutely wonderful, I just want to support you

Hi tovbar, and thank you for the feedback! As already told if this doesn’t work there is no solution, sorry but there is nothing we can help more with this! We already tried to help you at our best. PS: your link doesn’t work.

Hey! Sorry for the broken link to the video I recorded, here is the correct one: https://streamable.com/l5dag0.

The code you provided absolutely solved the problem, but caused this white space to appear between the page’s content (image) and menu. If you can send me additional CSS code that will fix this new space, everything will work perfectly. .

Thanks again for everything, you have not idea how much I appreciate it

In case it helps:

The following element seems to be the issue: “[uncode_index el_id=”index-794267” isotope_mode=”fitRows” loop=”size:30|order_by:menu_order|order:DESC|post_type:product|taxonomy_count:10”

So I guess we need a way to hook into the query used for this “uncode_index”

Hi WebWizardsDev! I have notified the developers, they will get back to you within the week.

Hi WebWizardsDev! From the devs team “Unfortunately there’s not any hook available to alter the query. We will add a filter for the WP Query args in the next release (probably this week).”

Thank you so much.

Any update on this / when we can expect a new release? We have a mutual customer we’re trying to help get this resolved. Thank you.

Hi ctekk! We don’t have many reports for this difficult system, but we take note that it is a complicated for you. But there is no bug. You can not have a transparent menu if you apply 100% of the color, which precisely by definition is a non-transparent color, so exactly the transparent menu is considered when there is no non-transparent color from 99% down.

Just replicate the issue and you will understand. To apply the transparency from a dark skin header, I have to set the transparency from the light skin options cutomizations menu to 99% AND set the dark skin options to a transparent value. Sounds strange? Yeah, doesn’t make sense. But keep neglecting it.

You even have help articles regarding the complicated process and even a video on this topic with 5.000 views. Clearly I am not the only one who is troubled by your process. It doesn’t make sense if you only want a transparent menu on one page.

I understand your note, but that is how it actually works. There are options to have a non-transparent menu on a page or types of pages, but not the contrary (i.e., having transparency only on one).

Yes but why do I have to set the opacity on light skin options to 99% when the row gets its options from dark skin options which is set to 0% opacity.

Why is it this way:

Light Skin Options Opacity 100%
Dark Skin Options Opacity 0%
-> Result = (Dark Skin Header) Menu Opacity is 100%

Light Skin Options Opacity 99%
Dark Skin Options Opacity 0%
-> Result = (Dark Skin Header) Menu Opacity is 0%

This doesn’t make sense to me.

Hi sagarghoting! It seems a big word to say that they are bugs, when there are bugs these are immediately corrected, published an update or posted here:
https://support.undsgn.com/hc/en-us/articles/214092169
https://support.undsgn.com/hc/en-us/articles/213454129
Anyway, the rules for private support for Uncode, are those of the Envato Market, so there is an expiration date. If not, try to write here with as much information as possible (links, screenshots, etc etc).

Thank you for your kind understanding.

Hi! It seems that you are missing how to properly create a header (or you did not start from one of the Wireframes or from one of the demos). You need to have a main Row containing an Inner Row: https://support.undsgn.com/hc/en-us/articles/213459749#&gid=1&pid=6
Plus on the Column container you need to apply the Dark Skin: https://support.undsgn.com/hc/en-us/articles/213459749#&gid=1&pid=2
About the other issue this is Safari that blocks the connection to Facebook (it’s not related to Uncode), you can show this to your host support, probably they need to fix some permissions in the htaccess file: https://undsgn.d.pr/H7H9lT

Apologies for the delayed response. I just got back to doing this. I just wanted to publicly state here that I tried your fix and it partly worked. So firstly thank you!

I say partly because the fix works on all browsers (Safari, Firefox & Opera), but it unfortunately does not on Chrome for some reasons, which is the most used browser.

Abut the Facebook issue, the issue is across all browser and not just Safari. I’ll try contacting my host support anyway.

Thanks again!

Hi sagarghoting! Chrome is known to be more restrictive in some scenario. Anyway, it’s really not easy to help more split from a post you posted on Facebook 2 months ago, another part here, and without the possibility to access your installation. Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

I understand, and I can imagine how many of such requests you might be getting but like anyone sadly else I do not have any one else to ask as I am doing everything myself.

Also, as you may understand, I never really made my site public before few months ago, which is when I faced these issues and unfortunately my support was linked to the day of the theme purchase and not when I began using the theme or make my site public. So my ‘support’ has unfortunately expired as you may understand.

I do not really have any issues at all with the theme except these tiny details. If you are willing to just provide some guidance like you did before, may I please email you my site url to check and the tiny issue that I am facing? Maybe you could just guide me?

Sorry for the inconvenience.

Hi sagarghoting! We are sorry but we cannot offer private support via email by the way this is a policy of the Marketplace, if we offer private support to you all others 90.000+ should expect the same. We are sorry but as an author, also have to abide by the terms of the contract with Envato (ThemeForest) which is in the marketplace’s own interests.

I understand, the marketplace rules do define protocols. And indeed, it is always good to realise that 90,000+ people put confidence in the theme. It would have been great if such a successful author would be empathetic towards us small insignificant contributors and negotiate with the marketplace to find a way to help those who contributed in that success of yours.

Anyway, thank you for your time.

Hi luia! I don’t think this is Uncode related. Did you deactivated Uncode to check if the order is the same? It should be the same order. Anyway, please note that in WooCommerce you can order products also inside every products, so it’s possible you have some product with a custom manual order that influence this: https://undsgn.d.pr/6KTcX9

Hi, I haver nubmer cero (“o”) in all products, so I dont know why the products dont respect the order, Thank you

Hi luia! We are sorry but without a link to your website, and a few screenshots of the admin options we cannot understand. Other users are not reporting the same problem so we need to check the details to understand your scenario.

Hi, this the link https://truhanas.com/ When I upload a product doesn´t appear the firs and I have dont use the order from woocomerce I dont have this problem in other websites, where I use woocomerce

Hi luia! By the moment you use the WooCommerce order this influence the order of all products, in a few words if you set a product to be the first this will be also the first if you insert new products.

I don´t set nothing, sorry but I don´t understand

Do you have some special settings for the Build Query in your Carousel? https://undsgn.d.pr/irjDd0

Ok! I find now, thank you sorry

Thank you for the confirmation!

And I have last question, where I can change out of stock, or read more in the product. You have buy and when is out of stock but I have read more.

This is how WooCommerce works, when you have a product that is “out of stock”, you have the “read more” text.

But is posible add and tag or label in the top?