8686 comments found.
Hello . Thank you for the beautiful template. I’m having a problem making the template support Arabic, is there a way to help me?
Hi othmanjamal and thank you for appreciating Uncode! 
As you can see Uncode is RTL-Ready ( ex: https://undsgn.com/uncode/homepages/classic-travel-rtl/ ).
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Uncode is brilliant. However, I can’t update the theme as incorrectly receiving an error…”According to the Envato License Terms, you have exceeded the maximum number of activations permitted for a single Purchase Code. Please purchase an additional license.” The theme is only being used for one website and don’t think it’s right I should pay a further $41 for support when this error is a mistake at your end. Please help urgently.
Hi lauraoreilly, and thank you for appreciating Uncode!
If you have this error is because the theme was registered on multiple domains. Anyway, no one tell you to purchase additional support if you have this problem. Please note that next to the error there is a link that explains how to contact us. Please send a private message using the form you find on that page, and include your Purchase Code: https://themeforest.net/user/undsgn
Hi! For some reason, I get an error when I try to update the core. Is there a link or a page where I could upload the latest version, that I could give to my webhost to update? Or can I just download the same file (that I have already purchased) on my account here, is it the latest version of the theme?
Hi Nellissima! What is the exact error you have? Anyway, you just need to download the theme, the Uncode Core is inside the theme folders (so your host can find already on the FTP): https://undsgn.d.pr/P9kvaw
Hi! Erros was that “could not remove the old version”, so my site went totally broken. But I’ll download the zip again and send it to my host. Thanks for the screenshot!
Hi Nellissima, and thank you for the confirmation! PS: It can be related to a server permission issue.
Hi I can’t update plugin Uncode Dave’s WordPress Live Search (4.4.1) Uncode Privacy Uncode Wireframes Uncode WPBakery Page Builder WPBakery Page Builder (Visual Composer) Clipboard Slider Revolution LayerSlider WP Update failed: The Envato Purchase Code seems to be invalid. Please try to unregister and register the product again. If the issue persists contact the theme author. (Error 23)
Please suggest me how to do. Thank you.
Hi taungza! This seems to be a migration, right? So the URL you originally registered the theme is not the same. As suggested by the error message itself, you should unregister and register the product again. Did you test? It should work!
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hello, I tried to add a support ticket but your system says that my purchase code isn’t valid. But I have 3 month of support left. Anyway: I tried everything to change the order of images in media galleries but since the last theme update this isn’t possible anymore. This is a super annoying bug, any ideas how to fix it? I don’t want to re-upload all media all the time I add a new one to change the order. Thanks in advance
Hi saschazemke! The problem accessing the Help Center can be only related to browser cookies, please try to access the Help Center with another browser or clear your cookies cache.
The problem of the Media Gallery is relative of the new WordPress 5.9 update itself (in a few words it’s not an issue of the theme), we all need to wait the next WordPress update, more info here: https://core.trac.wordpress.org/ticket/54902
That’s what I call a sound answer to my question. Thank you for that! I hope that Wordpress will fix this as soon as possible.
Hi saschazemke, and thank you for the confirmation! Yes it will be fixed, maybe they are waiting to collect all the minor bugs before releasing the update ( if in case you need to change them at the moment you can only do it by changing the order of the IDs in the shortcode, ex: https://undsgn.d.pr/zIMd7Z ).
Alright! Thanks again and keep up the good work!
Thank you for the confirmation! 
Hi, really good theme!! Im having issues on the mobile phone version. I canot seem to find where to change the colour of the menu typography but just for the phone version. Thank you.
Hello,
there isn’t an option to change the text color of mobile only, sorry.
However, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hi. Custom icon question here! Any way to activate color change on hover and also any way to change to negative/inverse color with background color on scroll? Please see: https://10fingers.dk/artister/above-above/#links
Hi 10fingershq! We are sorry but it’s really not clear. If you’re talking about some special effect on the hover of some element natively nothing is provided. Maybe you are talking about the fact that your icons are on hover the same color as the background. In that case you need to add some custom CSS.
I am using “Icon Box” with custom image/svg on the last two icons (DR and the vinyl record). The standard icons changes color on hover, the two custom does not, although it’s the same element. Also the standard icons changes color with the background color change on scroll, from light to dark. Again the custom icons are not responding to this. What I’m trying to say is that the custom icon option seems very limited or even unusable, since it’s not reacting like the standard icons. Any way to change this without custom code? I think it should be integrated as standard in the icon box element.
Hello, the only way to manage the color of a custom icon is by uploading it as simple code in through “Media > Add Multimedia”: https://undsgn.d.pr/xD5CTL but you must make sure that your icon doesn’t have a default color (that’s not allowed: https://undsgn.d.pr/giyf6c).
After that you only need a CSS snippet to manage the fill property of your icons, for instance:
.style-dark .text-default-color svg,
.style-light .style-dark .text-default-color svg {
fill: #ffffff;
}
.style-light .text-default-color svg,
.style-dark .style-light .text-default-color svg {
fill: #303133;
}
However, if you need support or you still have doubts on this, you can contact our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Awesome! Thank you very much. It is working perfect now. I didn’t even need the CSS snippet, it seems “currentcolor” in the SVG code did the trick.
Thank you too, all the best
Oh, one thing I must add, sorry. The custom icons seems to hover over the baseline for some reason. What causes this? Link is the same. Direct image: https://i.ibb.co/58x8DZ8/Sk-rmbillede-2022-01-27-kl-17-33-56.png
Hello and sorry, you’re right, it seems to be an oversight in the code for that particular case. Try this snippet please:
.icon-box.icon-inline .icon-media {
display: inline-table;
}We will include it in the next possible update. Thanks for the heads-up. Best
Thank you! Works great now!
What library are you using for the asynchronous cursor ?? Do you have a GitHub repo?
Hi waynep16! It’s custom coding (sorry no public GitHub repo for Premium themes).
Hi, i love your Theme! I got 7 licenses
I need your help 
I have several portfolio categories and would like to filter them. Unfortunately I cannot filter them in the “BUILD QUERY” categories. Whenever I type a category, nothing happens. What am I doing wrong?
Hi tryyyy! Thank you for you kindly words! It’s not the Category field that you need to use but the Taxonomy, please check the description: https://undsgn.d.pr/StqXBj
Thanks for the quick feedback! Unfortunately, it then always shows me “Nothing Found”. Even though I have 6 items in the category….
We are sorry but for us it works as it should and we don’t have other similar reports, so in case you need to open a ticket so developers can access your installation. Here a quick video for you: https://undsgn.d.pr/ibaW35
For the contact form 7 date picker it is necessary to insert in the child theme function.php add_filter (‘wpcf7_support_html5_fallback’, ‘__return_true’); to be able to view the date and calendar field also on mobile devices with safari. it does not work. do you have to activate something in the theme options?
Hi gianfranc! No there is nothing in the Theme Options you need to activate. From here it’s really not easy to understand what the problem could be. Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
I just want to say that I’ve only been using this template for a few days but HOLY #%$@ have you guys done a wonderful job of not only setting it up for future success, you’ve managed to keep it updated and trendy all at the same time. Keep it up! I’ll probably use this template for a LONG TIME. Thank you!
Hi ageraci! Thank you for your support and kind words!
Just in case you also need help here we have a qualified Support Team, documentation and video tutorials: https://support.undsgn.com/hc/en-us
The Facebook group also has quality users to exchange opinions and advice: https://www.facebook.com/groups/uncode/
Hi
I really like your theme and I wanted to know if you had set up a real header builder (as other premium themes can offer).
1 – Can we easily integrate elements in the header (button, text box…) and place them where we want?
2 – Can we set up a different header on mobile?
3 – Can we set up a different header in sticky mode on desktop?
4 – Can we manage a topbar, even on mobile?
Is there a video tutorial to see what it looks like?
Regards
Hi datanaute, and thank you for the interest! No Uncode doesn’t have a Header Builder but it’s based on presets. You can check the demo to see the main variations, or find more info here: https://www.youtube.com/watch?v=3EoLdJyESEI
Thank you for your reply. I see there are possibilities to create a custom header.
However, I don’t see any topbar on your demos. Can’t we integrate?
Hi, yes it’s in the video we sent to you, anyway here you are: https://undsgn.com/uncode/homepages/shop-classic/
sorry I did not see
Thanks a lot for your answers. I see with my client if the theme suits him
Last little question, Uncode is already more than 6 years old… will it live for a long time? Do you plan to make big updates or are you going to create a new theme in the future?
Hi datanaute, and thank you for the confirmation!
We always make great update (and it seems that a bit old themes are more stable, and updated than new themes): https://support.undsgn.com/hc/en-us/articles/213454129
Thank you very much.
I also see that the support is very reactive!
I’m waiting for my client’s decision to buy the theme.
Have a nice day from France
You welcome! Have a nice day too!
Hello – Trying to customize the mobile menu, so it more closely matches the font treatment on our desktop site. For instance, our desktop version has all-caps slightly tracked out. Also the spacing between the menu items is a bit bunched up. Is there a setting buried in theme options or in another area of Wordpress that allows me to customize that? All I’ve found so far is font size. Thanks!
Hi sbarrante ! If you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hi guys, all my images got blurry on the website on its own, i did not touch anything on the site. Can you please check why this is happening and tell me how to fix it? Thanks so much – mirandavidak.com
Hi iblamemiranda! It seems you have a super old version of Uncode. You need to update the theme and the required plugins, since you have a very old version it’s strongly suggested to performa a backup first: https://support.undsgn.com/hc/articles/214001205
i actually updated it to the latest version right after i posted this comment, also i updated all my plugins but the images are still blurry. This happened once last year but i can not remember how i fixed it. So with everything updated but still blurry how do you suggest i fix it? Thanks so much!
Hi iblamemiranda! Your website is still using a file that is not been part of Uncode for years: https://undsgn.d.pr/tRFn0U
Do you have some cache? Do you have some modifications? Did you update the Uncode Core plugin?
Just in case you can try to use the new image method: https://support.undsgn.com/hc/en-us/articles/4403183673873
Hi! Yes i updated everything, i updated the Uncode Core Plugin, i also enabled Dynamic Srcset as you suggested, images are STILL blur. I really don’t know why is my website still using the old file you screenshoted for me as i do nothing but update the newest version of the theme from the dashboard. I do not do anything or modify anything. This happens every few months. I somehow fix it, then in few months without me touching anything on a site except posting a blog, images just go blur out of nowhere. I mean i really need to figure out why this keeps happening on this theme only, all the time? I did everything you suggested. Images are still blur. What else can i do? Thank you!
Hi iblamemiranda! We don’t see you are using the new Dynamic Src suggested method, the output its still the one of the old Adaptive Images. Anyway, the problem seems caused by the CDN setup you have. Try to implement the last hook suggested on this page (you need to insert the functions.php of your Child Theme): https://support.undsgn.com/hc/en-us/articles/360000793697
Hi! Yes i figured out its the CDN issue since the images fixed when i unchecked the CDN enable button. Should i paste your code and turn it back on? Can i just ask you which one do i paste, the first one for the images or the third one for the blurry images issue? Also, this part you said: “paste these relevant codes in your Child Theme and change the variable ”$ cdn_url” with the URL of your CDN.”, where exactly would i find the cdn url? I only see the enable/disable button for the CDN in my hosting dashboard? Thanks so much for the help!
Hi iblamemiranda! We are sorry but we cannot know your CDN URL, especially now that you have deactivated it. Anyway, your CDN support know this, you just need to update the value and insert the code in the functions.php of your Child Theme.
Hello,
where is this demo ?: https://undsgn.com/uncode/homepages/classic-consultants/
i downloaded all your demo but when i click on this demo on homepage where there are all demos i have a other demo with blue video slider on top with this text “We are skilled web consultants and we develop meaningful business strategies that convert”
thx
Hi antijulo! This is the new version, it seems you have an old version of Uncode with the old Demo Contents. You should update Uncode, delete this page (delete means not only Trash the page, but delete completely), and import the page again, so that Uncode can import the new version.
Hello, long time user here. Was wondering if there is a supported plugin for advanced WC product filtering. I love Uncode but product filtering and search is just not enough for 2022 standards. So if there a plugin that can enhance uncode mechanism would like to know. Would be great if you work on this.
Thanks.
Hi carlosrosales1979! Not sure what exactly is “WC product filtering”, maybe the name is a bit different. In Uncode we have the Widgetised sidebar ( click “Options”: https://undsgn.com/uncode/shops/shop-grid/ ), or you can use some extra plugins, ex: https://support.undsgn.com/hc/en-us/articles/360014001898-WooCommerce-Ajax-Product-Filter
I’ve noticed that the estimated reading time always shows 1 minute of reading time (I’m using Traditional Chinese), even when the word count is over 2,000 words. Is there anything that needs to be set? Also, is there a way to modify “Minutes” into other text, thanks.
Hi HelloIOWeb! Unfortunately I can’t tell you if the plugin that is used to create the Reading Time also supports Chinese language but probably not, I need to hear from the developers and I’ll let you know. In case there are options to hide it in the dedicated module (Info Box). To translate system words you can use a plugin called Loco: https://support.undsgn.com/hc/articles/214003885
I bought it once, how many sites can I use it on? just one or as many as I want?
Hi murataksu_! When you buy an item on ThemeForest you can build 1 final website with 1 purchase code (this is the same for any theme you buy, not only Uncode): https://support.undsgn.com/hc/articles/115000880409
Well I used the code once. If I cancel the site I used before and open a new site, can I use the code again?
Hi murataksu_! Yes confirmed, the Envato Policy states that you can build only 1 final product, so if you close the first website, you can use the Purchase Code again: https://themeforest.net/licenses/standard
If during the Registration of the new website you will have an error, please note the instructions (next the error) to ask for help.
Thanks for the quick help
Thank you for the confirmation! You welcome!
Ever since I changed domain name, the backend no longer works and looks like this : https://drive.google.com/file/d/1uiKjYWxAJFPYTiOAqsgTiRbljxUahhbx/view?usp=sharing What can I do?
Hi stefanovendramin! Please understand that if you have an issue other users are not reporting we cannot understand from a single screenshot what is the problem. Surely something happened in this domain name change you did, please note that in WordPress the references to the domain name are also intrinsic in th se database, so it seems that now the necessary files are no longer found (but as said this is a guess). What method did you use to do this ‘migration’?
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hi, thank you very much for your reply. Is it possible to reset everything without losing my existing pages?
Hi stefanovendramin! No you cannot, also the pages are stored in the database. Did you update this? https://undsgn.d.pr/9AKBTV
There was an error in the website name on this page. Thank you so much!!
Thank you for the confirmation! I’m glad we were helpful.
Hi Guys, very happy with your product. Iam changing websites and like to take the theme with me. When I deregister and register at the new location the code is not working. Should this automatically work? Seems logical otherwise why offer the possibility to de deregister in the first place. Can you assist?
Hi ankekempen! If you have this issue it seems that you have also registered somewhere else, anyway please send a private message using the form you find on this page, including your Purchase Code, so we can help: https://themeforest.net/user/undsgn
