8599 comments found.
What library are you using for the asynchronous cursor ?? Do you have a GitHub repo?
Hi waynep16! It’s custom coding (sorry no public GitHub repo for Premium themes).
Hi, i love your Theme! I got 7 licenses 
I need your help 
I have several portfolio categories and would like to filter them. Unfortunately I cannot filter them in the “BUILD QUERY” categories. Whenever I type a category, nothing happens. What am I doing wrong?
Hi tryyyy! Thank you for you kindly words! It’s not the Category field that you need to use but the Taxonomy, please check the description: https://undsgn.d.pr/StqXBj
Thanks for the quick feedback! Unfortunately, it then always shows me “Nothing Found”. Even though I have 6 items in the category….
We are sorry but for us it works as it should and we don’t have other similar reports, so in case you need to open a ticket so developers can access your installation. Here a quick video for you: https://undsgn.d.pr/ibaW35
For the contact form 7 date picker it is necessary to insert in the child theme function.php add_filter (‘wpcf7_support_html5_fallback’, ‘__return_true’); to be able to view the date and calendar field also on mobile devices with safari. it does not work. do you have to activate something in the theme options?
Hi gianfranc! No there is nothing in the Theme Options you need to activate. From here it’s really not easy to understand what the problem could be. Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
I just want to say that I’ve only been using this template for a few days but HOLY #%$@ have you guys done a wonderful job of not only setting it up for future success, you’ve managed to keep it updated and trendy all at the same time. Keep it up! I’ll probably use this template for a LONG TIME. Thank you!
Hi ageraci! Thank you for your support and kind words!
Just in case you also need help here we have a qualified Support Team, documentation and video tutorials: https://support.undsgn.com/hc/en-us
The Facebook group also has quality users to exchange opinions and advice: https://www.facebook.com/groups/uncode/
Hi
I really like your theme and I wanted to know if you had set up a real header builder (as other premium themes can offer).
1 – Can we easily integrate elements in the header (button, text box…) and place them where we want?
2 – Can we set up a different header on mobile?
3 – Can we set up a different header in sticky mode on desktop?
4 – Can we manage a topbar, even on mobile?
Is there a video tutorial to see what it looks like?
Regards
Hi datanaute, and thank you for the interest! No Uncode doesn’t have a Header Builder but it’s based on presets. You can check the demo to see the main variations, or find more info here: https://www.youtube.com/watch?v=3EoLdJyESEI
Thank you for your reply. I see there are possibilities to create a custom header.
However, I don’t see any topbar on your demos. Can’t we integrate?
Hi, yes it’s in the video we sent to you, anyway here you are: https://undsgn.com/uncode/homepages/shop-classic/
sorry I did not see
Thanks a lot for your answers. I see with my client if the theme suits him
Last little question, Uncode is already more than 6 years old… will it live for a long time? Do you plan to make big updates or are you going to create a new theme in the future?
Hi datanaute, and thank you for the confirmation!
We always make great update (and it seems that a bit old themes are more stable, and updated than new themes): https://support.undsgn.com/hc/en-us/articles/213454129
Thank you very much.
I also see that the support is very reactive!
I’m waiting for my client’s decision to buy the theme.
Have a nice day from France
You welcome! Have a nice day too!
Hello – Trying to customize the mobile menu, so it more closely matches the font treatment on our desktop site. For instance, our desktop version has all-caps slightly tracked out. Also the spacing between the menu items is a bit bunched up. Is there a setting buried in theme options or in another area of Wordpress that allows me to customize that? All I’ve found so far is font size. Thanks!
Hi sbarrante ! If you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hi guys, all my images got blurry on the website on its own, i did not touch anything on the site. Can you please check why this is happening and tell me how to fix it? Thanks so much – mirandavidak.com
Hi iblamemiranda! It seems you have a super old version of Uncode. You need to update the theme and the required plugins, since you have a very old version it’s strongly suggested to performa a backup first: https://support.undsgn.com/hc/articles/214001205
i actually updated it to the latest version right after i posted this comment, also i updated all my plugins but the images are still blurry. This happened once last year but i can not remember how i fixed it. So with everything updated but still blurry how do you suggest i fix it? Thanks so much!
Hi iblamemiranda! Your website is still using a file that is not been part of Uncode for years: https://undsgn.d.pr/tRFn0U
Do you have some cache? Do you have some modifications? Did you update the Uncode Core plugin?
Just in case you can try to use the new image method: https://support.undsgn.com/hc/en-us/articles/4403183673873
Hi! Yes i updated everything, i updated the Uncode Core Plugin, i also enabled Dynamic Srcset as you suggested, images are STILL blur. I really don’t know why is my website still using the old file you screenshoted for me as i do nothing but update the newest version of the theme from the dashboard. I do not do anything or modify anything. This happens every few months. I somehow fix it, then in few months without me touching anything on a site except posting a blog, images just go blur out of nowhere. I mean i really need to figure out why this keeps happening on this theme only, all the time? I did everything you suggested. Images are still blur. What else can i do? Thank you!
Hi iblamemiranda! We don’t see you are using the new Dynamic Src suggested method, the output its still the one of the old Adaptive Images. Anyway, the problem seems caused by the CDN setup you have. Try to implement the last hook suggested on this page (you need to insert the functions.php of your Child Theme): https://support.undsgn.com/hc/en-us/articles/360000793697
Hi! Yes i figured out its the CDN issue since the images fixed when i unchecked the CDN enable button. Should i paste your code and turn it back on? Can i just ask you which one do i paste, the first one for the images or the third one for the blurry images issue? Also, this part you said: “paste these relevant codes in your Child Theme and change the variable ”$ cdn_url” with the URL of your CDN.”, where exactly would i find the cdn url? I only see the enable/disable button for the CDN in my hosting dashboard? Thanks so much for the help!
Hi iblamemiranda! We are sorry but we cannot know your CDN URL, especially now that you have deactivated it. Anyway, your CDN support know this, you just need to update the value and insert the code in the functions.php of your Child Theme.
Hello,
where is this demo ?: https://undsgn.com/uncode/homepages/classic-consultants/
i downloaded all your demo but when i click on this demo on homepage where there are all demos i have a other demo with blue video slider on top with this text “We are skilled web consultants and we develop meaningful business strategies that convert”
thx
Hi antijulo! This is the new version, it seems you have an old version of Uncode with the old Demo Contents. You should update Uncode, delete this page (delete means not only Trash the page, but delete completely), and import the page again, so that Uncode can import the new version.
Hello, long time user here. Was wondering if there is a supported plugin for advanced WC product filtering. I love Uncode but product filtering and search is just not enough for 2022 standards. So if there a plugin that can enhance uncode mechanism would like to know. Would be great if you work on this.
Thanks.
Hi carlosrosales1979! Not sure what exactly is “WC product filtering”, maybe the name is a bit different. In Uncode we have the Widgetised sidebar ( click “Options”: https://undsgn.com/uncode/shops/shop-grid/ ), or you can use some extra plugins, ex: https://support.undsgn.com/hc/en-us/articles/360014001898-WooCommerce-Ajax-Product-Filter
I’ve noticed that the estimated reading time always shows 1 minute of reading time (I’m using Traditional Chinese), even when the word count is over 2,000 words. Is there anything that needs to be set? Also, is there a way to modify “Minutes” into other text, thanks.
Hi HelloIOWeb! Unfortunately I can’t tell you if the plugin that is used to create the Reading Time also supports Chinese language but probably not, I need to hear from the developers and I’ll let you know. In case there are options to hide it in the dedicated module (Info Box). To translate system words you can use a plugin called Loco: https://support.undsgn.com/hc/articles/214003885
I bought it once, how many sites can I use it on? just one or as many as I want?
Hi murataksu_! When you buy an item on ThemeForest you can build 1 final website with 1 purchase code (this is the same for any theme you buy, not only Uncode): https://support.undsgn.com/hc/articles/115000880409
Well I used the code once. If I cancel the site I used before and open a new site, can I use the code again?
Hi murataksu_! Yes confirmed, the Envato Policy states that you can build only 1 final product, so if you close the first website, you can use the Purchase Code again: https://themeforest.net/licenses/standard
If during the Registration of the new website you will have an error, please note the instructions (next the error) to ask for help.
Thanks for the quick help
Thank you for the confirmation! You welcome!
Ever since I changed domain name, the backend no longer works and looks like this : https://drive.google.com/file/d/1uiKjYWxAJFPYTiOAqsgTiRbljxUahhbx/view?usp=sharing What can I do?
Hi stefanovendramin! Please understand that if you have an issue other users are not reporting we cannot understand from a single screenshot what is the problem. Surely something happened in this domain name change you did, please note that in WordPress the references to the domain name are also intrinsic in th se database, so it seems that now the necessary files are no longer found (but as said this is a guess). What method did you use to do this ‘migration’?
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hi, thank you very much for your reply. Is it possible to reset everything without losing my existing pages?
Hi stefanovendramin! No you cannot, also the pages are stored in the database. Did you update this? https://undsgn.d.pr/9AKBTV
There was an error in the website name on this page. Thank you so much!!
Thank you for the confirmation! I’m glad we were helpful.
Hi Guys, very happy with your product. Iam changing websites and like to take the theme with me. When I deregister and register at the new location the code is not working. Should this automatically work? Seems logical otherwise why offer the possibility to de deregister in the first place. Can you assist?
Hi ankekempen! If you have this issue it seems that you have also registered somewhere else, anyway please send a private message using the form you find on this page, including your Purchase Code, so we can help: https://themeforest.net/user/undsgn
Hi for some reason every time I put two carrusels in a blog the second carrusel doesn´t show properly, any idea why this is happening? Check the following post for reference: https://www.ultrazonicmag.com/festival-ocaso-2022-musica-electronica/
Hi danielts3! As for the documentation and video tutorials, the Widget ID must be unique: https://support.undsgn.com/hc/en-us/articles/213456809#&gid=1&pid=2
Hello! I have a Licence for Uncode Theme registered with a Wordpress Installation which is deleted. I forgot to deactivate the Registration for the Theme before. Now i want to install and activate it with a new WP Installation. What can i do? Hope you can help… kind regards, Robert
Hi Raul1111! Please send us a private email and include your Purchase Code using the form you find on that page: https://themeforest.net/user/undsgn
After today’s update of woocommerce there are extra add-to-cart buttons displayed on shop page. I think this should always be handled by support and not make me buy AGAIN the same theme.
Hi martinus101! First of all support expiration is one of the policy of the marketplace you have accepted by the moment you buy an item, so you cannot complain about this. Moreover this is not something we invented for Uncode but it’s the same for all Envato Market themes. Here you can ask for quick support, otherwise an user can renew the support period, but as already told these are the Envato Market policies valid for all themes.
Anyway, we don’t have other similar reports from all our users that use WooCommerce, and we are also not able to replicate in all our installations (developers checked now for you), so please be sure it’s not related to some possible Child Theme modifications or related to some possible extra plugins.
I meant, if this turns out to be a theme issue (shop and other pages), then it would be strange to pay again. But I also asked woocommerce a response. For now I have function remove_add_to_cart_buttons on shop and archive page. And from the post module I can display add to cart on the pictures.
Hi martinus101! Obviously, if it’s a theme issue an update will be issued ( https://support.undsgn.com/hc/articles/213454129 ), or a patch published ( https://support.undsgn.com/hc/articles/214092169 ), this been happening for years now…
Hey
If I wanted to add a video that auto played like in the example below, could I host the video on YouTube? Or would I need to self host it?
https://undsgn.com/uncode/homepages/creative-agency/Hi donnydonnydonny! If you use a video as a background this can be either self-hosted, Vimeo, or YouTube. Streaming services can be slightly slower to start but do not affect your server traffic.
You guys should really add a template for a Writer. This is great theme but it is missing a template for a writer. Thank you.
Hi santinodela! Not sure what is for you a template fro a writer, probably this is something really subjective, for our idea these are different approaches but work both very well: https://undsgn.com/uncode/homepages/blog-author/ – https://undsgn.com/uncode/homepages/blog-stories/
Is there a way to add the review count to the star rating display?
Hello! If you mean here https://undsgn.d.pr/jAnO59 the informations are actually there, just hidden for layout reasons. You can make them visible through CSS and, if you need to edit their markup, edit the file uncode/woocommerce/single-product/rating.php in the child theme.
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
why can’t i reset the license or contact support on this question? my website was damaged during WHC.ca hosting data error and i no longer can use the theme i paid for.
Hi serjanburlak! As you can see from this message is not true that you cannot contact the support. Also, users with expired support, before you renew or buy a new license, can contact the support. By the way, this is support. You are not able to reset your license cause you have installed Uncode too many times. In fact, we remind you that when you buy an item on ThemeForest you can use a Purchase Code to build only 1 final website: https://themeforest.net/licenses/standard
Anyway, we see that now you have renewed the support or bought another license, so in case there are any problems we can continue the support in the private tickets you opened a few hours ago at our Help Center.
“You are not able to reset your license cause you have installed Uncode too many times” – What too many times? How am I supposed to deregister UNCODE license when the hosting data center had a crash (https://cybernews.com/news/a-major-incident-wiped-data-on-web-hosting-canada-servers/ or https://financialpost.com/technology/tech-news/web-hosting-canada-reveals-cause-of-outage) and there’s no option to contact you on your website even with an active license if support has expired, except for this comment section, there is no door to get help.
Hi serjanburlak! As told when you have this error, next to the error message you have a link that explains how to request our help for the deregistration. Moreover, as you can see you are contacting us and you don’t need active support.
Anyway, if you need help with a Purchase Code please send a private message from the form you find in this page (no active support needed), and include the Purchase Code you need to reuse: https://themeforest.net/user/undsgn
