8599 comments found.
Hi again! Where can i deactivate this breadcrump? https://undsgn.d.pr/M6krQa
Hi CristianoRuas! As for documentation this is in the Theme Options for each Post Type (both Single, both Archive), ex: https://undsgn.d.pr/FK8jaq
PS: Please note that this wall is not a tool for support, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Thanks for the support!
Thank you for the confirmation!
Hi, i have a problem when i try define the content blocks for products in theme options. When a clink on update button its saved, but when i refresh the page still shows “default” instead “content block”. Something related with the Warning “PHP max_input_vars”? When i edit others thing as palette is everything ok.
Hi CristianoRuas! Are you compliant with the “PHP max_input_vars” in the System Status?
I already change the value on php.ini file for 3000 but still shows 1000 on system status
Hi CristianoRuas! This can mean two things, that you have not extended this value (please note that every server handles this in a way, so directions you find on some online article may not work for you), or that your host has 1000 as Master limit (so you cannot override this very low value). I suggest you check using this plugin, once activated you see in the first column the local values, in the second column the Master values of the server: https://wordpress.org/plugins/wp-server-stats/
Hi, I purchased Uncode some time ago but have just made a clean install of Wordpress and installed the theme again. When I go to import the demo data, I get the message “Ooops, the Demo Content couldn’t be imported all in once”. Can somebody help me with this?
Hi tweednelson! Unfortunately, without the possibility to access your installation it’s not easy to tell you why you have this problem but it’s server-related, for example, this can be an issue with resources or permissions (in fact, the theme works on top of your server).
Here you can check some possible workarounds: https://support.undsgn.com/hc/en-us/articles/213459629
Otherwise you can try to use the Wireframes plugin (even if it’s not the same): https://support.undsgn.com/hc/en-us/articles/360001634157
If you need we check the issue for you, private support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Thanks for the speedy response. I have been talking to the support team for my hosting provider for nearly a week and they say there is no error being logged and that it must be the theme. I have tried the Wireframes plugin but that doesn’t work either. Essentially, I can’t do anything with the theme. To submit a ticket, I need to pay again for support, right?
Hi tweednelson! Yes, it seems obvious to me that they say that the problem is the theme, but if this were true you would see hundreds of similar messages every week on this message wall, but it doesn’t seem to be the case (after all, almost every user uses Demo Import after buying the theme). If your support has expired you must renew your support.
Ok, understood! I’ll get onto your support team. Thanks so much for answering so quickly!
Thank you for the confirmation even if we cannot help more from here!
Hi there, I would like to purchase uncode for my next project and was wondering if the theme is compatible with the booking plugin amelia (https://wpamelia.com/). If not, is there another booking plugin that you could recommend? Thank you in advance.
Hi INKCstudios! I’m sorry but apart from the plugins for which we declare compatibility I can’t tell you if this plugin works with Uncode, there are more than 30.000 plugins out there. I searched in our Help Center and there are no tickets, this could mean that there are no compatibility problems, or that none of our customers use it. Try to ask the plugin authors if they grant a refund if it doesn’t work.
Hello there, some of my clients (and also myself) are facing the issue of “not be able to save” something in the backend.
Problem is that we often wanted to change some texts, images or buttons, but we are not able to click on the “save” button of the editing-windows, such as text-window or button-window. And this has been an on-going-issue since a while, which has become really frustrating for my clients, and for me. Sometimes, we needed to retry to change for over 10 times until the “save” button is clickable.
After talking with a programmer, he said that it’s the issue of the theme plus the WPbakery itself. Please, help me about it.
PS: We are using the newest version of the theme, plugins and wordpress. Please, help. It’s kinda urgend.
Hello, sorry for the issue, however, so far no one else has reported the same problem. Or rather: if I remember correctly, it was an error in old versions, another user wrote to us about it about 4 years ago and the problem was solved with Uncode v.1.6.4.1. What version of Uncode and WPBakery are you using? Does the problem occur on all browsers and OSes or only on some?
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hello! I had TranslatePress installed on my site and it was working fine until they changed the login page. Now this page does not open. What can I do? Thank you! The site is https://vonadmytra.com/
Hi vonadmytra! We are sorry but we cannot help too much if the issue is related to a change they made in TranslatePress. From here the website is visible, probably not sure what you refer to: https://undsgn.d.pr/FR9ALV
Hi vonadmytra! As told we cannot help too much if the problem is related to this plugin TranslatePress you use, you need to ask what they changed. We promote Uncode as WPML certified theme, not TranslatePress, and moreover from your description what changed is not in Uncode (in fact, other users are not reporting the same problem).
Good day Uncode, Recently I wanted to update my theme and previously I have bought uncode before and register with the relevant product key. Now when I decided to update the theme, it says error that it has a problem registering the theme. It asks me to deregister the theme amd register again. After I did that, it says I have exceed the limit of registering the theme and thus I cant update my theme.
My SIte is https://nobleguard.com.sg/.
May I know what is happening?
Hi nicktay14! It seems that the site your are referring to is a possible migration. During the time you used the Purchase Code (that we remind can be used to create only one final website) also to register another website, so now you exceeded the available registrations. Anyway, we can have a check for you. Please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn
Hi. Is it possible to set up “sticky footer”? I mean footer which stays always at the bottom of the browser? Or simply something like this? https://www.janakirschner.com/ (full-screen images with non-scrolling pages and sticky footer). Thanks for response.
Hi thurzz! No we are sorry but we never shown a sticky footer in none of the page of our demo, so this is not an option. You can create something like the link with a few line of CSS (making the elements absolute positioning), obviously this is something that only works if you have virtually no content on the page, like the example that only has text.
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hi, is wp rocket plugin included in the theme? if not, is it possible to test how is the speed scores without wp rocket in gtmetrix? thanks
Hi mrezajam! No WP Rocket is not packed with the theme, this is a Premium plugin. No sorry, we use WP Rocket in our demo, so there is not a demo without it. Anyway, you can use also other free plugins like Breeze (scroll down the page), etc: https://support.undsgn.com/hc/en-us/articles/360017231458
hi,
I have a problem and I hope you can help me here. When I activate the shopping cart icon in the menu, I have the word cart in the mobilemenu. I would like to change the word cart to “Warenkorb” in German. How is this possible?
I would be very happy if you can help me here.
Thank you
Hi trustinbln! You can translate terms using the Loco free plugin, please find more info here: https://support.undsgn.com/hc/en-us/articles/214003885
Hi guys, longtime user here… somehow the ordering functionality of media galleries is broken… I can’t re-order images anymore via the thumbnails … Can you look into this?
Hi quentro! This is an issue of WordPress 5.9 itself, it’s not something we have to fix, we have all to wait their fix: https://core.trac.wordpress.org/ticket/54902
thanks a lot!
Thank you for the confirmation!
Hello!
I would like to print some dynamic content (active variations of a product) inside the ‘Posts’ element (used to create the shop grid page).
I was thinking about using a custom field and changing its content.
Would that be manageable? Do you have any tip / suggestion?
Thank you!
Hi spreda! We are sorry but it’s really not easy to understand. Can you please articulate a bit more to understand?
Hi there!
The website (WooCommerce) is selling variable products, let’s say t-shirts. The variation on the product is the size. So I will have products with the sizes XS – S – M – L – XL. Some products will be available only in S – M – L sizes. In this case, the other variations (XS – XL) will not be active / enabled.
Later, i might have the XS for some products and not have any M size. Some products might be available only for the sizes XS – S – XL. And so on.
What I need to do is show the user the available variations, for example S – M – L. That’s easy to manage on the product page and it’s done. But I also need to do it in the ‘shop’ page.
The ‘shop’ page is a proper WP page and is created with the ‘Posts’ module using only ‘products’ while building the query. The result is a grid with all the products in the shop, and for each product we have: main picture of the product, name of the product, price.
I would need to add, after the price, also the available sizes. Let’s say S – M – L. How can I do that?
At the moment I’m using a custom field to show that content but I need to update the field content when a size is sold-out or when is back on stock. I would like to have it dynamic.
I’m able to get the available sizes for each product but I don’t know how to show that value in the products grid.
Thank you!
Hi spreda! No, we are sorry, but at the moment, there is no way to make dynamic what you need. The developers are working on a new WooCommerce mode with many more options that will become an alternative to the current Posts module. Unfortunately I can’t give you a release date because it’s still in development (will probably not be part of the first major update planned for this year, but part of the second).
Please update bundled VC_Clipboard plugin , you are a few versions behind- thanks
Hi waynep16! We know updates have come out but from what we tested there were some serious issues working with the Frontend Editor, that’s why it’s not included in the theme yet.
Hello . Thank you for the beautiful template. I’m having a problem making the template support Arabic, is there a way to help me?
Hi othmanjamal and thank you for appreciating Uncode! 
As you can see Uncode is RTL-Ready ( ex: https://undsgn.com/uncode/homepages/classic-travel-rtl/ ).
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Uncode is brilliant. However, I can’t update the theme as incorrectly receiving an error…”According to the Envato License Terms, you have exceeded the maximum number of activations permitted for a single Purchase Code. Please purchase an additional license.” The theme is only being used for one website and don’t think it’s right I should pay a further $41 for support when this error is a mistake at your end. Please help urgently.
Hi lauraoreilly, and thank you for appreciating Uncode!
If you have this error is because the theme was registered on multiple domains. Anyway, no one tell you to purchase additional support if you have this problem. Please note that next to the error there is a link that explains how to contact us. Please send a private message using the form you find on that page, and include your Purchase Code: https://themeforest.net/user/undsgn
Hi! For some reason, I get an error when I try to update the core. Is there a link or a page where I could upload the latest version, that I could give to my webhost to update? Or can I just download the same file (that I have already purchased) on my account here, is it the latest version of the theme?
Hi Nellissima! What is the exact error you have? Anyway, you just need to download the theme, the Uncode Core is inside the theme folders (so your host can find already on the FTP): https://undsgn.d.pr/P9kvaw
Hi! Erros was that “could not remove the old version”, so my site went totally broken. But I’ll download the zip again and send it to my host. Thanks for the screenshot!
Hi Nellissima, and thank you for the confirmation! PS: It can be related to a server permission issue.
Hi I can’t update plugin Uncode Dave’s WordPress Live Search (4.4.1) Uncode Privacy Uncode Wireframes Uncode WPBakery Page Builder WPBakery Page Builder (Visual Composer) Clipboard Slider Revolution LayerSlider WP Update failed: The Envato Purchase Code seems to be invalid. Please try to unregister and register the product again. If the issue persists contact the theme author. (Error 23)
Please suggest me how to do. Thank you.
Hi taungza! This seems to be a migration, right? So the URL you originally registered the theme is not the same. As suggested by the error message itself, you should unregister and register the product again. Did you test? It should work!
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hello, I tried to add a support ticket but your system says that my purchase code isn’t valid. But I have 3 month of support left. Anyway: I tried everything to change the order of images in media galleries but since the last theme update this isn’t possible anymore. This is a super annoying bug, any ideas how to fix it? I don’t want to re-upload all media all the time I add a new one to change the order. Thanks in advance
Hi saschazemke! The problem accessing the Help Center can be only related to browser cookies, please try to access the Help Center with another browser or clear your cookies cache.
The problem of the Media Gallery is relative of the new WordPress 5.9 update itself (in a few words it’s not an issue of the theme), we all need to wait the next WordPress update, more info here: https://core.trac.wordpress.org/ticket/54902
That’s what I call a sound answer to my question. Thank you for that! I hope that Wordpress will fix this as soon as possible.
Hi saschazemke, and thank you for the confirmation! Yes it will be fixed, maybe they are waiting to collect all the minor bugs before releasing the update ( if in case you need to change them at the moment you can only do it by changing the order of the IDs in the shortcode, ex: https://undsgn.d.pr/zIMd7Z ).
Alright! Thanks again and keep up the good work!
Thank you for the confirmation! 
Hi, really good theme!! Im having issues on the mobile phone version. I canot seem to find where to change the colour of the menu typography but just for the phone version. Thank you.
Hello,
there isn’t an option to change the text color of mobile only, sorry.
However, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hi. Custom icon question here! Any way to activate color change on hover and also any way to change to negative/inverse color with background color on scroll? Please see: https://10fingers.dk/artister/above-above/#links
Hi 10fingershq! We are sorry but it’s really not clear. If you’re talking about some special effect on the hover of some element natively nothing is provided. Maybe you are talking about the fact that your icons are on hover the same color as the background. In that case you need to add some custom CSS.
I am using “Icon Box” with custom image/svg on the last two icons (DR and the vinyl record). The standard icons changes color on hover, the two custom does not, although it’s the same element. Also the standard icons changes color with the background color change on scroll, from light to dark. Again the custom icons are not responding to this. What I’m trying to say is that the custom icon option seems very limited or even unusable, since it’s not reacting like the standard icons. Any way to change this without custom code? I think it should be integrated as standard in the icon box element.
Hello, the only way to manage the color of a custom icon is by uploading it as simple code in through “Media > Add Multimedia”: https://undsgn.d.pr/xD5CTL but you must make sure that your icon doesn’t have a default color (that’s not allowed: https://undsgn.d.pr/giyf6c).
After that you only need a CSS snippet to manage the fill property of your icons, for instance:
.style-dark .text-default-color svg,
.style-light .style-dark .text-default-color svg {
fill: #ffffff;
}
.style-light .text-default-color svg,
.style-dark .style-light .text-default-color svg {
fill: #303133;
}
However, if you need support or you still have doubts on this, you can contact our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Awesome! Thank you very much. It is working perfect now. I didn’t even need the CSS snippet, it seems “currentcolor” in the SVG code did the trick.
Thank you too, all the best
Oh, one thing I must add, sorry. The custom icons seems to hover over the baseline for some reason. What causes this? Link is the same. Direct image: https://i.ibb.co/58x8DZ8/Sk-rmbillede-2022-01-27-kl-17-33-56.png
Hello and sorry, you’re right, it seems to be an oversight in the code for that particular case. Try this snippet please:
.icon-box.icon-inline .icon-media {
display: inline-table;
}We will include it in the next possible update. Thanks for the heads-up. Best
Thank you! Works great now!
