26707 comments found.
Hi, I am currently migrating a website built on Bridge.
However I am passing it over to a staging site soon to ensure everything works on the new platform.
I have a license for this website here – https://www.infinitytoolmfg.com/
The staging site is here – https://hddrock.tools/
Some elements are not working due to the lack of a licence. However I do not think it is appropriate that I need to buy another licence just to temporarily test my website online on a different domain.
Is there a way around this please?
Thanks,
Rory
Hi there,
Could you please send us a mail to our help center providing your purchase code in it and our team will check this.
Thanks.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, I purchased your theme last year, unfortunately I reseted everything is now my domain code is used for my old website, I know I don’t have support anymore but my company can’t renew support and I’m responsible for all that. can someone help me fix that
Hi there,
Could you please send us a mail to our help center providing your purchase code in it and our team will check this.
Thanks.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Any unlimited license for agencies?
Hi there,
Thanks for writing in! Unfortunately we do not have this option since we are exclusive authors on Themeforest and we do follow the regular license, where on purchase can be used on one single app installation.
Thanks for understanding.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi there…
I’m having issues with licenses… Suddenly, I’m having issues to register theme… My theme was activated but now it reports it’s not…
I have two licenses bought… I’m a bit confused… Is there a way to check to which domain certain license code is registered…?
Domain with problem is: https://integrabybeautyimagini.com/Thanks a lot, Ivan
Hi again… I’ve fixed it… It was registered with my development domain… Thanks again…
Hi there,
Glad to hear this!
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
In the most recent update, has the “By Qode” items been disabled in visual builder as they are causing the shortcodes to appear on pages since they arent activated. My support license has expired, but this doesn’t seem like something that should have just stopped working without documentation.
Hi there,
Thanks for taking an interest! You do need to register the theme on your domain in order to have everything displayed correctly so please check if you registered the theme under Qode Dashboard.
We hope this helped.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
It is a registered theme, but it is a WP Multi-site so it looks like it is not working for the rest of the sub-sites. (all sites are on one domain, it is just to separate each city)
Hi there,
You can always do this via our help center
But you are also welcome to send us a mail to our help center providing your purchase code in it and our team will help you with this.
Thanks.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I have activated the theme for my staging server to set up the website, But that server is no more exists, Now I am not able to register this for the primary site please help me. I know this is a simple solution but your support platform doesn’t allow me to submit a support ticket. Do I need to renew support for this small request? I am also a web developer if my staging server is working then I can deactivate the theme from staging and register for the live site.
Hi there,
Please note that that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here.
So in your case now we would kindly ask you to send us a mail providing your purchase code in it and our team will help you with this.
Thank you.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thank you for your response. Submitted email to the given link.
Hi there,
Glad we could help!Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, Your theme looks pretty cool and nice! I would like to use it on a seminar and I would like to inform me if I can used one incense on several subdomains ex. instructor.domain.com student1.domain.com student2.domain.com student3.domain.com etc. Your positive answer will help for sure!
Warm Regards, George L.
Hi there,
Thanks for taking an interest in our Bridge theme. By the regular licence terms you are able to use one theme for one domain. More about it could be found here https://themeforest.net/licenses/terms/regular
You are also more than welcome to send us a mail and provide us with a bit more information so we can provide you with correct information.
Thank you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I am considering buying this theme. Now, in order to use it, I must also pay for a developer, such as Elementor, because this does not say so. . . Thanks!
Hi there,
Thanks for taking an interest! You should be able to edit the theme without a developer involved as we do have the theme well documented. You can find our themes documentation here as well as many great articles, and video tutorials that might help you on the way developing your website.
You should know that you can always turn to our support team and you are more than welcome to submit a request at our help center and our support team will be happy to help after you purchase the theme since you do get 6 months of support included. Also our theme comes included with Elementor and WPBakery plugin, where you are able to choose a demo to your preference and page builder.
We hope this helped and let us know if you have any additional questions.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
PURCHASE LINK SAYS INVALID. TRYING TO INSTALL THE THEME MESSED UP THE SITE. HOW CAN I GET TECH SUPPORT IF IT SAYS PURCHASE CODE IS INVALID ? JUST PURCHASED TODAY. CAN SOMEONE ASSIST? THANKS.
Hi there,
Please check if you have selected the correct Profile (Qode) and theme (Bridge) also if you can double check if you have provided the correct purchase code. If you still encounter issues you are more than welcome to send us a mail to our help center providing your purchase code in it and our team will check this on your end.
Thank you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, I have a question about Outdated Woocommerce template files that I think are affecting the cart dropdown menu widget feature. I have extended my support license but your support system is not recognizing that on the quodeinteractive.com side.
Hi there,
It is possible that your purchase was not processed yet at that time so please try to submit a request once again and our team will check this and help.
If you still encounter issues, you are more than welcome to send us a mail to our help center providing your purchase code in it and our team will check this on your end.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, I want to change my post titles and pages titles from h2 to H1, Thanks for your help
Best regardes
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi,
We like your Bridge theme. A few questions regarding https://bridge384.qodeinteractive.com/:
1. I can’t see the carousel at the top of a listing’s page. It’s just a large blank space in my Firefox browser. My friend using Safari on an Apple computer can see it.
2. We can’t see the pins on the map that correspond to the results on the search results page.
3. On my Firefox browser, the scrolling on the pages is slow, choppy, and has momentum. Is there a way to fix this? My friend on Safari doesn’t experience this with this theme, but we both do on this theme: https://bridge231.qodeinteractive.com/.
4. Is there any way to test out the back end before we buy?
Thanks!
Hi there,
Thanks for taking an interest!
1.-3. We did check this on several browsers especially Firefox on different computers and could not acknowledge any issue regarding the scroll experience, pins and listing carousel on both demos.
4. Unfortunately we do not have any testing environment however our theme website demo presents all its features. You can also check our themes documentation here.
Please feel free to send us a mail to our help center if you still encounter issues so we can check this closer.
Thanks.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I want to purchase a new license to use Bridge on a new project. When I purchased Bridge originally, it was before the Elementor option was available.
On the Themeforest site, I see I can purchase a new license and add on 1-year of support, which is great, but will that get me the Elementor version at download?
Hi there,
Thanks for writing in!
Yes within the new theme update release many Elementor demos are included which you can choose from.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, i tryed to add Google analytics ID in Qcode>options> “Google Analytics Account ID” and also in the header.php the entire code, but i can’t see it when i analyze the source code of the page
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi,
I’ve imported the demo https://bridge340.qodeinteractive.com/?_ga=2.111779469.863896798.1644507415-1793364617.1635505763 that uses the image sliding holder but I can not change the text “follow us….” beacuse i did not see the widget. I only have the image sliding holder.
Where is that widget?
Thank you guys in advance!
Hi there,
You may find the text section within the Elementor Saved Templates where you will be able to change the text to your needs.
If you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Having an issue when wanting to Preview the template, it keeps saying “Forbidden” when clicking on the preview link
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
This is pre-sale related, I want to preview the template, before making a purchase
Hi there,
Sorry for the misunderstanding. We did try the preview link and it worked perfectly fine. However please try to visit our landing page and check any demo that we have presented.
We hope this will work and keep us updated on this.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, I purchased the theme a long while back and now its asking me again for purchase code and when I put it, it says its already been used for another domain which is not true. the domain is talesofjordan.com
Hi there,
Thanks for writing in! Please check if you have updated the latest version of the theme and its plugins. If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins.
This error usually occurs if you missed updating the Core plugin.
Keep us updated on this please.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Yes, I made the requested and its still shows this code is registered for another domain. can you please assist me? my website is becoming a mess.
Hi there,
We do see that your code is deregistered now, so please try it out once again.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi Team, A few updates ago the ‘Qode Carousel – Carousel Slider’ on my homepage [https://tinyurl.com/2p83dpsc] started displaying a large blank space below. The space goes away when you manually resize the browser page. How do I remove the space when the page loads/displays initially? Many thanks in advance.
Hi there,
Please check if you have updated the latest version of the theme and its plugins. If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins.
As we do see that you have Bridge Core plugin version 3.0 and the latest one released is 3.0.1
Also we do see that it might be related with the WordPress native Lazy loading feature. Please try disabling it using the following plugin
We hope this helped!Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thanks for your prompt reply. I’ve updated the Bridge Core plugin and disabled the WordPress native Lazy loading feature with the plugin as advised. Unfortunately neither has fixed the issue. I’ve disabled any essential plugins which hasn’t made any difference. Do you have any other suggestions?
Hi there,
It could be because of some image optimization plugin such as Smush, could you please try to deactivate it to see if this causes an issue.
Thank you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Disabling Smush was the solution. I thought I’d already tested that but obviously I hadn’t. Many thanks!
Hi there,
Glad to hear this is resolved!Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
On the home page of the Bridge.list directory, is it possible to link the icons below the search box to the categories they represent so they are live links?
Hi there,
Thanks for writing in! These are images, and you do have an option to enter a custom link which will lead to the corresponding category.
Do let us know if you have any additional questions.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello.
Can you tell me how I can edit the menu on the 404 page so that it can be seen as in the rest of the sections? : http://nueva.eurohogarsa.com/404
Now the menu is hidden because the default is the white background and in the rest of the pages a background image is used.
Can you tell me in the template tutorial where it is indicated how to edit the menu on page 404 to be able to assign a background image and keep the colors of the menu as the other sections?
Thank you.
Hi there,
Thanks for writing in! Within our Qode Options > Title you will be able to upload a general title background image which will be applied to the 404 page.
So please check this and if you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Done¡ Thank very much.
Hi there,
Glad to hear that this helped!
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
