Hi Imagesofdorset! It works for all of us on the same devices, please test in Incognito Mode (and also our demo), ex: https://undsgn.com/uncode/homepages/creative-photographer/#lg=ilightbox_gallery-185343&slide=0

Thank you.

Doesn’t work on my site in Incognito mode but does work on your demo.

Maybe a plug-in so will try disabling everything not related to Uncode…

Yep, at the moment we don’t have similar reports, probably a plugin issue or something not properly updated on possible cache – CDN services…

Hi dusanvondra! We are sorry but it’s really not easy to get this, can you please share the URL of your website, and a screenshot to understand the possible issue?

Sorry, we see what you mean,
but unfortunately that’s an issue that happens with PNG favicons that have transparency. Safari’s rendering displays them that way: Uncode’s favicon, having border radius, shows a sort of background colour in Safari. The best advice I can give is to avoid favicons with transparency. We don’t know of any workarounds for PNG and Safari in dark mode unfortunately.
Best

Hello!
By default WooCommerce doesn’t allow that, so it would be a customization and that’s not included in the theme support, as you can easily imagine. However you can use the WooCommerce native filter “woocommerce_sale_flash” to hack the default behaviour of the badge: that requires some coding skills of course, and some tutorials are available on the web as well.

Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc

Hi LiezlS1! It’s confirmed that the problem you are experiencing is related to an old version of PHP, you can opt to ask your host to give you a newest version (WordPress officially suggest PHP 7.4+), or you can install a possible fix (at the top of the page): https://support.undsgn.com/hc/en-us/articles/214092169
PS: If you are not able to fix yourself, feel free to contact us.

Thank you so much. That’s fixed it.

Thank you for the confirmation!

Hi OmriS! The Content Slider is designed to work on 12/12 column “Note: Please note that the Content Block module is supposed to work in a first-level Row (no Inner Row) with a single column and that you cannot use more than one Content Block Slider in each row. So, for example, you can’t use a ‘Content Block VC’ in a ‘Content Slider’ slide.” : https://support.undsgn.com/hc/en-us/articles/213456929

Hi OmriS! When asking for something technical please always share the page URL your are working so we are able to understand the configuration as much as possible, and in case suggest a solution.

Wordpress Version is 5.9

Updated to php 8.1.5 and everything worked fine. Thank you.

Hi sameermkulkarni, and thank you for the confirmation! Pretty odd since we never received this report (also in the past where old versions of PHP were more commons).

I also found a glitch on the frontend editor. The “edit controls” disappear when you add a button element with an iframe selected in the ‘Media Lightbox’ option and reload the page.

Hi fscchurch! Please note that we never promote that it’s possible to use iframes in the button module, as our first message “I can’t tell you if this has problems…”. You requested and since Uncode has been coded quite powerfully we can also load iFrames, but there is a bit of difference to give full support to such a feature (I hope you can understand).
Yes, probably it will be part of the theme, but in this case, we are talking more about Pop-Ups, which is currently possible with extra plugins (but not a Content Block): https://undsgn.com/create-wordpress-popups/

PS: Unfortunately, I can’t give you a timeline, but probably from the next big Uncode update (if everything is confirmed), it will be possible to create your own pop-ups with Content Blocks.

Never mind. Worked it out

Hi OmriS, sorry for the delay, and thank you for the confirmation!

Hello computerassistance,
unfortunately we have not been able to replicate the problem reported by btstudio23, nor he has provided any other data to help us solve the problem. The fact that it is reported that the ”/” operator cannot divide between two strings makes me think that for some reason some images used on your site were not uploaded correctly, since the variables $image_orig_h and $image_orig_w should be two integers instead. Is it possible to see the page where this error is printed by chance?

Even without verifying the problem, anyway, we could suggest you to replace the line you mentioned above and check if that fixes the problem. Please replace:

$dummy_padding = round(($image_orig_h / $image_orig_w) * 100, 1);

with:

$dummy_padding = round( ( absint( $image_orig_h ) / absint( $image_orig_w ) ) * 100, 1 );

Let us know, best

Hi Malcom24! As noted in the link next the error message you probably have, you have to send a private message using the form you find on this page: https://themeforest.net/user/undsgn

Hi mustafatayyeb! We replied to you, please check your inbox!

Hi bravewhale! We are sorry but we don’t have other similar reports, and without the possibility to access your installation it’s really not easy to help. We can’t tell you this is a possible issue that happens due to some borderline case in your installation or maybe due to other custom stuff you have installed.
Please ask your client to open a ticket so our developers can verify the possible problem, and in case offer a solution.

Hi jein! When you buy a theme on ThemeForest you have 6 or 12 months of support so probably you run out of your private support period. If you have this error is probably because you registered it on multiple domains over time… anyway, please send us a private message using the form you find on this page, and include your Purchase Code so we can help: https://themeforest.net/user/undsgn

Hi RickabyDesign! As you noted the Titles layout is promoted only for Posts: https://undsgn.com/uncode/features/posts-titles/
We don’t know exactly the Titles layout you are using but you can use this code in the Page CSS option to remove the link:

.uncode-post-titles .tmb {
    cursor: initial;
}
.uncode-post-titles .tmb .drop-hover-link {
    pointer-events: none;
}

Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

Hi brandinwebdesign! Please send us a private message using the form you find on this page: https://themeforest.net/user/undsgn

Also it seems that you have some caching plugins that create issues, please disable your Siteground Optimiser plugin momentarily, time the assistance is over, and if you have other server-level optimizations as well.

No, I am referring to the fact that in some pages (like the home page9 the manu was set as transparent on the header and then shifted to flat background color when scrolling down (to make it readable), but after the update it remains always transparent even when scrolling down

Hi elvispregnolato! As told you should deactivate all your optimisations stuff since it seems you have some problems with cache, this is what we see: https://undsgn.d.pr/EPl9lG
Please deactivate all your optimisations stuff, and clear Cloudflare cache or other cache service you have active.

Hi RickabyDesign! As said already it wasn’t even clear that you wanted this, now I understand what you are asking. There is no option, in fact, in no demo, you see what you are asking for, you have to apply a few lines of CSS. For example, this is for the simplest situation:

@media (min-width: 960px){
.menu-wrapper .row-menu .row-menu-inner {
    padding: 0px 96px;
}
}

ps: The support is offered in the Help Center as specified on the Item Support Page because here only the authors can answer you, while on the support there is a dedicated team.

Thank you for answering my question!

Thank you for the confirmation, we hope it helped as much as possible!

As you can see also the name of the Blog Posts are different, and we changed them a few big updates ago… it seems that for some reason your installation is still reading the old XML file. Did you update the Uncode Core as well?

You are a genius, for everything have a fast answer. Thanks, this worked out! It was because of the missing update of uncode core. I will have an eye on that in the future

Hi Tobias1985, and thank you for the confirmation!

Hi ferhatorun884! As you can see with Uncode you can create basically any kind of layout, we cannot reply for you since it’s not something technical and objective, this is something personal and subjective you need to evaluate: https://undsgn.com/uncode/ – https://undsgn.com/uncode/showcase/