8599 comments found.
Hi Uncode Team, sorry if you get this question a lot.
Would it be possible to implement an iframe natively in your new lightbox (lightGallery) just like on the developer website? Something that launches full screen from a button. Or to load a content block inside the new lightbox?
Any tips and suggestions are greatly appreciated. Thank you! 
Hi fscchurch! I can’t tell you if this has problems then but yes definitively it works with an iframe, ex: https://undsgn.d.pr/lFqqr7
You just need to use something like this in the button ‘Media Lightbox’ option:
<iframe src="PATH" height="100%" width="100%"> </iframe>
Thank you! Your first solution seems to work well. I’m curious if it is possible to remove the header/menu on “www.website.com/?uncodeblock=NAME” permalinks. Or is there a better way to “embed” content blocks into iframes?
Hi fscchurch! Please note that Content Blocks are not visible as standalone contents if you are not logged into WordPress…. so users will never see them as you expect but only of they are part of a page.
Interesting… I would’ve never considered that. Thank You again! 
Thank you for the confirmation!
Sorry for the trouble. I still want to embed pure <HTML> code instead of loading an iframe if possible. Loading an iframe takes double the amount of resources necessary to show something relatively simple. I tried various methods but to no avail. I don’t think that LightGallery supports “HTML” slides… Or maybe it’s a limitation of Wordpress/oEmbed. It should be possible but I’m not sure how to approach this problem. I keep getting the same error: “Oops… Failed to load content…”
Would it be possible to make this a feature of Uncode? A feature that allows us to embed Content Blocks or Pages as slides into LightGallery? This would allow us to declutter a page and hide extra information into neat modals. Thanks
Something like this: Button Content Block Modal Demo
I also found a glitch on the frontend editor. The “edit controls” disappear when you add a button element with an iframe selected in the ‘Media Lightbox’ option and reload the page.
Hi fscchurch! Please note that we never promote that it’s possible to use iframes in the button module, as our first message “I can’t tell you if this has problems…”. You requested and since Uncode has been coded quite powerfully we can also load iFrames, but there is a bit of difference to give full support to such a feature (I hope you can understand).
Yes, probably it will be part of the theme, but in this case, we are talking more about Pop-Ups, which is currently possible with extra plugins (but not a Content Block): https://undsgn.com/create-wordpress-popups/
PS: Unfortunately, I can’t give you a timeline, but probably from the next big Uncode update (if everything is confirmed), it will be possible to create your own pop-ups with Content Blocks.
I know my support has ran out and I do normally extend. I have more than one license so hoping this can get answered.
When I upload a SVG logo in color, it always shows in black and white only. Is there a reason for this?
Never mind. Worked it out 
Hi OmriS, sorry for the delay, and thank you for the confirmation! 
Just FYI, I think the issue that btstudio23 made in a comment 23 days ago is still an on-going issue with PHP8.1 + Woocommerce.
Somethings off with the below line in /partials/elements.php Uncaught TypeError: Unsupported operand types: string / string
$dummy_padding = round(($image_orig_h / $image_orig_w) * 100, 1);
Maybe the variable isn’t recognised, maybe it’s coming through as an array, but definitely something odd going odd. It could be a plugin conflict I guess but the error doesn’t seem like it is.
Just letting you know in case you’re getting similar reports.
Hello computerassistance,
unfortunately we have not been able to replicate the problem reported by btstudio23, nor he has provided any other data to help us solve the problem. The fact that it is reported that the ”/” operator cannot divide between two strings makes me think that for some reason some images used on your site were not uploaded correctly, since the variables $image_orig_h and $image_orig_w should be two integers instead. Is it possible to see the page where this error is printed by chance?
Even without verifying the problem, anyway, we could suggest you to replace the line you mentioned above and check if that fixes the problem. Please replace:
$dummy_padding = round(($image_orig_h / $image_orig_w) * 100, 1);
with:
$dummy_padding = round( ( absint( $image_orig_h ) / absint( $image_orig_w ) ) * 100, 1 );
Let us know, best 
Hello can you please unlock my license e4464….. please ? There was a problem and I can’t reactivate it for my live website. Thank you.
Hi Malcom24! As noted in the link next the error message you probably have, you have to send a private message using the form you find on this page: https://themeforest.net/user/undsgn
Hello, can you please unlock my license, I have already contacted you guys via the contact form on your profile.
Hi mustafatayyeb! We replied to you, please check your inbox!
My client bought the theme, so I do not have access to the support, but there seems to be a bug after updated to the latest version 2.6.1 – my layout width changed to full width on all pages, except for the home page. I was able to override the layout width for single pages/posts/portfolio to 1200, but the home page does not change. For some reason that one is 1500 when I check in Chrome dev tools. And it does not change when I set the default layout to 1200 or the page override to 1200. Is this a known issue when updated to the latest version? Thanks.
Hi bravewhale! We are sorry but we don’t have other similar reports, and without the possibility to access your installation it’s really not easy to help. We can’t tell you this is a possible issue that happens due to some borderline case in your installation or maybe due to other custom stuff you have installed.
Please ask your client to open a ticket so our developers can verify the possible problem, and in case offer a solution.
The theme license gives me an error when updating But I can’t use your support because it says that it has finished itself?? I only use the license on a website of course.
Hi jein! When you buy a theme on ThemeForest you have 6 or 12 months of support so probably you run out of your private support period. If you have this error is probably because you registered it on multiple domains over time… anyway, please send us a private message using the form you find on this page, and include your Purchase Code so we can help: https://themeforest.net/user/undsgn
Hey guys, I love the titles effect where you can mouse over and the image appears. I noticed there is no gallery option, just post/page/portfolio. Is there a way (In options) to make it so it’s not clickable and just a mouseover image effect? Thanks!
Hi RickabyDesign! As you noted the Titles layout is promoted only for Posts: https://undsgn.com/uncode/features/posts-titles/
We don’t know exactly the Titles layout you are using but you can use this code in the Page CSS option to remove the link:
.uncode-post-titles .tmb {
cursor: initial;
}
.uncode-post-titles .tmb .drop-hover-link {
pointer-events: none;
}Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hello,
How can i see on witch sites my license is active? I have 2 license and i have 2 sites where i use them but bothe give problems. I think that are old sites where the license is active. A want to deactivate but dont know how?
Hi brandinwebdesign! Please send us a private message using the form you find on this page: https://themeforest.net/user/undsgn
Hi, I am experiencing a bug since the last update: In those pages where the menu is transparent it’s impossible to assign it a flat color for when one is scrolling down the page and this makes the menu impossible to read: can you please fix this?
Hi elvispregnolato! Please share the link of some of these pages, I think you have some wrong settings or some custom CSS. As you can see even when the menu is transparent there is no problem (this is of course the latest version); ex: https://undsgn.com/uncode/homepages/classic-agency/ – https://undsgn.com/uncode/homepages/portfolio-designer/
Hi, here is a link https://boscodiartemisia.academy it worked perfectly before the update
Hi, here is a link https://boscodiartemisia.academy the menu was correctly set and worked perfectly before the update
Hi elvispregnolato! Are you referring to the fact that on the homepage the menu is transparent while on other pages it has a flat background color? In case, do you have for the homepage the Header option set to “None” or you have something else? In case, can you please set “None”: https://undsgn.d.pr/R3Anvv
Also it seems that you have some caching plugins that create issues, please disable your Siteground Optimiser plugin momentarily, time the assistance is over, and if you have other server-level optimizations as well.
No, I am referring to the fact that in some pages (like the home page9 the manu was set as transparent on the header and then shifted to flat background color when scrolling down (to make it readable), but after the update it remains always transparent even when scrolling down
Hi elvispregnolato! As told you should deactivate all your optimisations stuff since it seems you have some problems with cache, this is what we see: https://undsgn.d.pr/EPl9lG
Please deactivate all your optimisations stuff, and clear Cloudflare cache or other cache service you have active.
Hey guys, how can I change the width spacing on the header. I chose wide menu but the logo and elements essentially touch the edges of the screen. I cant find where to add space to the sides. Please advise!
Hi RickabyDesign! We are sorry but without a few reference of your actual website, and what you would like to achieve it’s really not easy to understand you. As for our demos you can have a full-width menu ( https://undsgn.com/uncode/homepages/classic-agency/ ), or limit style ( https://undsgn.com/uncode/homepages/classic-lawyer/ ).
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hey guys, thank you for the feedback, however, it is pretty simple and running through support should be unnecessary. You just showed me two examples, one of full width and one of boxed….what I’m asking is how do I control how much space I want for the menu instead of only having those two options you provided. Is there a control for this in options or is this custom only?
@media (min-width: 960px){
.menu-wrapper .row-menu .row-menu-inner {
padding: 0px 96px;
}
}
ps: The support is offered in the Help Center as specified on the Item Support Page because here only the authors can answer you, while on the support there is a dedicated team.
Thank you for answering my question!
Thank you for the confirmation, we hope it helped as much as possible!
Hi Guys, I have a question, is it possible to have an animated header like at this website? https://www.jasper.ai/ In their header the text content is changing, f.e. “Marketing Copy, Blog Articles, Google Ads Headlines”, etc. Thanks
Hi Tobias1985! It’s the same that happens on the Uncode main header, ex: https://undsgn.com/uncode/ – https://undsgn.com/uncode/features/rotating-headings/
Please follow: https://support.undsgn.com/hc/en-us/articles/4407894907153
You guys rock! Thanks so much!
Thank you for the confirmation!
Is there a way to import the rotating demo headings? I tried under Import Single Layouts, but I couldn’t find them there. When I would try “Import Theme Options”, then it would overwrite my Theme options, which is too risky for me. Thanks for your help.
Hi Tobias1985! What theme version do you have? It’s visible in the Import Single Layouts with the new versions of Uncode: https://undsgn.d.pr/2jbKyO
Otherwise, find here the referring doc: https://support.undsgn.com/hc/en-us/articles/4407894907153
really weird, I use version 2.6.1 and don’t find it to import. here is a screenshot: https://prnt.sc/-K0vE8L3vgwb
As you can see also the name of the Blog Posts are different, and we changed them a few big updates ago… it seems that for some reason your installation is still reading the old XML file. Did you update the Uncode Core as well?
You are a genius, for everything have a fast answer. Thanks, this worked out! It was because of the missing update of uncode core. I will have an eye on that in the future
Hi Tobias1985, and thank you for the confirmation! 
I’m looking for a template for my site, would that be appropriate? https://isbul.gen.tr/
Hi ferhatorun884! As you can see with Uncode you can create basically any kind of layout, we cannot reply for you since it’s not something technical and objective, this is something personal and subjective you need to evaluate: https://undsgn.com/uncode/ – https://undsgn.com/uncode/showcase/
Hello. I am having trouble getting a background video playing on www.acrgroupcorp.com’s main header splash on the home page. I’ve tried making it a content block, etc., but nothing seems to be working. Can you please help?
Hi ChronicQuip! Not sure what is the problem here but from us it works as it should: https://undsgn.d.pr/If3j2Z
I got the theme one or 2 months ago. I haven’t chance to use it yet, sitting empty on my hosting.. Today i see there is an update, and now having this error: “Error 23” I wonder, will i need to write here, every time you make update or I will care my way, whiteout problems? I mean, having been using themes from this website from 10years + Never had problem.. idk i’m worry to put my project now .. that’s the worst 1st impression …
Hello NoirInk, we too have more than a decade of experience in theme development
and error 23 occurs with a migration or if something blocks communication to the Envato server. Generally, it is enough to deregister the theme and register it again.
If you still have problems despite this, please contact us by private message using the form available in our profile: https://themeforest.net/user/undsgn#contact
Best 
Thank you for the fast respond, I will contact you through there.
Hi NoirInk! Ok we replied your message, as told if you have a problem also update a popular plugin like WooCommerce this suggests the issue is not the theme. Anyway, we can help you in our Help Center (all the indications in the private message we sent in our email).
Hello Undsgn, you were right!
For some odd reason the WooCommerce was giving me the problem.
I’ve toок it down and then reinstalled. All is working fine now. I’m sorry for the inconvenience! Thank you very much for the fast response, and for the support!
It means a lot to me!
Best Wishes 
Hi NoirInk, and thank you for the confirmation! Much appreciated!
PS:Anyway, if in future you need support, in our Help Center we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! https://support.undsgn.com/hc
Hi, I would like to purchase another licence, but wanted to find out the recommended PHP version, as the lowest version of server is PHP7.4 and not PHP7.3 as per the themes server requirements. The current version on the server is PHP Version : 8.0.17. Do you think it must be changed to PHP7.4 to avoid issues when installing the theme ?
Hi Taniamin1234! PHP 8 compatibility was introduced in 2020, so you can use this version, anyway, be sure that each possible extra plugin you use is compatible as well: https://support.undsgn.com/hc/en-us/articles/213454129
Thanks for your reply. What possible extra plugins would you be referring to as the theme comes with plugins. Would these all be compatible with PHP 8 or should I revert back to a lower PHP version. I just don’t want fatal error issues when installing.many thanks
Hi Taniamin1234! I reference about possible extra plugins that are not part of Uncode, I don’t know which plugins plugins you may need, there are more than 30.000 plugins out there, be sure if you need some extra is also compatible as Uncode is 
Thank you for your reply. I understand.
Thank you for the confirmation! Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hi, i would like to make purchase of uncode but i would like to know if your theme supports polylang. if not, does your theme have pre build WPML plugin?
Hi NikitaKovalenko, and thank you for the interest!
Our recommended multi-language plugin is WPML, Uncode is one of the officially certified themes: https://support.undsgn.com/hc/en-us/articles/214003905-WPML-Multilingual-Certified
media gallery crashes nginx server. 502 error
it was one image. i don;t know why image can crash? directly loads, but when in gallery not load all page. fixed by deleting.
Thank you for updating, it would be great to discover it though 
Hi, love this theme. I have an issue regarding the portfolio navigation. In mobile view I just see the arrows, I miss the buttons “next”/ “previous”. The button “Next” appears on the last page (when there’s nothing left too see).
Hello kamis,
the choice of hiding the arrows on mobile phones is necessary, otherwise the text would risk overlapping as it is subject to changes by the user (format, size, language, etc.). It is hidden via CSS, so it can be easily modified if anyone wishes. As for the last and first arrows, as you can see from the demo they work fine: here, the link to the previous post doesn’t work and goes to alpha https://undsgn.com/uncode/portfolio/centered-gallery/ and here, the next one doesn’t work https://undsgn.com/uncode/portfolio/centered-page-builder-dynamic/ (also on mobile). Check on your installation that you don’t have custom CSS that compromises this function and make sure you are viewing the most recent and oldest post on the entire site.
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Thanks for your response! Smart choice to have it hidden by default, but for my site I’ll try to display trough it css. I’m looking for the correct line at the css now. Wish had support left, but my project was postponed so I missed it. But if I can get the words to work, the last arrow issue wont be as noticeable.
Hi kamis! With this code you can show them again, then you need to position, use the same selectors:
@media (max-width: 569px){
.pagination .page-prev .btn span, .navigation .page-prev .btn span {
display: block;
}
}
Wow, thanks a lot. Appreciate it!
Hi kamis, and thank you for the confirmation!
Hello, the color change option (for background) is not showing in the extra tab, though i updated the theme. (Also i cannot open support ticket because though i bought dozens of your theme i dont have renewed). So could you please let me know how to make the color change option show in the extra tab as per in your documentation ?
Hi ahimsaraffier! As you can see we don’t deny support even if it is expired, but if you have a technical issue that we can’t understand from here it is necessary to make developers access your installation.
Anyway, what version of the theme do you have? This is something that works out of the box (unless you have selected a gradient), ex: https://undsgn.d.pr/aBxKKj