8599 comments found.
Hi,
Is it possible to change the weight/width ratio of the images in archive layouts. For example, change the shop page to show square images instead of rectangles? https://spiritualmindsetshop.local/catalog/ see .com
I do not see the option…
Thanks!
Hello! The best way to achieve what you are trying to do is to use a Content Block inside of which you can insert the Post Module in dynamic mode https://undsgn.d.pr/aec8UR for which you can set the ratio of the images as you like https://undsgn.d.pr/KdFg1y. Having created the Content Block you just need to assign it to the Products archive https://undsgn.d.pr/HzT3R5
More info about dynamic content for archive: https://support.undsgn.com/hc/en-us/articles/213459549-Categories-and-archives-layouts
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!
https://support.undsgn.com/hc
I need to deactivate the licence from one of my websites.
Hello, please send a private message using the form you find on this page, and include your Purchase Code so we can check and help you: https://themeforest.net/user/undsgn#contact Best 
Message has been sent. Pls check.
Hi, we’ll be back to you asap, just consider the weekend timing.
hi, i have a problem on tablet.. using the horizontal menu I guess it is not reconized and the menu items go on top of each other, you can see the error here https://ibb.co/qBbMJz7 Thanks
Hello, I can only suggest to try with a custom CSS since our breakpoints activate the mobile menu at a smaller screen size.
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!
https://support.undsgn.com/hc
Hello, how to set Adobe Font to be a Default font for the whole website? Currently, I imported one demo site. It looks like I now need to go through all modules and change them to the font family I imported.
In Font Stacks, I have only imported Adobe Font and deleted existing ones. In the Typography section of the Theme Options, I have added only one font family in Custom Font Families.
So, what should I do to make that one font family from Custom Font Family a Default for the whole website? Going through all imported pages and blocks sounds a bit tedious job to do. Thanks!
Hi robotnjik! If you have disabled the imported fonts by default, you can simply delete the font stacks family declared in Theme Options > Typography > Custom Font Families. Having done this, there will be no more references to the demo fonts and only the general settings you set from Theme Options > Customize (for example for body and headings) will be inherited.
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Thank you, that did the trick. I didn’t check Customize part properly.
Thank you for confirming, best 
Hello, I would like to insert a strip with information before the top header, could you tell me the file and the position that needs to be changed?
Hello sciarabba!
We are working on an update that allows more solutions than are currently available. In any case, you could now use the Top Line Text https://undsgn.d.pr/qSEhic and disable the Secondary Menu on Appearance -> Menus.
In case, if you need further support on this, it is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hi, when will this update come out?
Sorry, we still don’t have a date.
I had bought the uncode earlier, now I want to use it and I can’t find the “Shop Organic” homepage in the options. Is this not available to old buyers?
Hi magda_ath! What version of Uncode do you have? “Shop Organic” is part of the Uncode from latest versions, if you have an older version you don’t have this demo. Please check your theme version and if there are updates available.
I have 2.6.2 version. Do I have to buy it again or can I update it? i didn’t see any update.
Hello! You don’t have to buy Uncode again, but since your version is earlier than 1.8 please follow the docs: https://support.undsgn.com/hc/en-us/articles/214001205 As described, the build-in update option is available from Uncode 1.8 and following versions, so you should update manually or by using the Envato Market plugin: https://support.undsgn.com/hc/en-us/articles/214001205#envato-market. Moreover, since it’s very old version don’t forget to create a backup first: https://support.undsgn.com/hc/articles/360001216518
Best 
Thanks for the information, but now it won’t let me because i have exceeded the maximum number of activations. How can I delete the Purchase Code from an old blog to put it on the new one?
If the older installations are not online anymore, please send a private message using the form you find on this page, and include your Purchase Code so we can help: https://themeforest.net/user/undsgn
Hi,
I’m facing a problem with the new lightbox option. When I activate it in Core settings, my videos (Vimeo) appear with volume at 0. Could you help me ?
Thank you!
Hi yakoubaback! Can you please share the page URL so we an inspect what happens and suggest a possible fix?
Hi, we already have a fix for this issue and it will be available in the next version: the script we use for the new lightbox removes the video volume by default, so we added a hook to manage this setting. However, this change involves many files and it would be a problem to apply it to an older version. So, if you share the url of your site, however, I can quickly provide a temporary solution pending the official one. Let me know, best 
Hi,
Thank you very much for your quick response.
It’s good to know that this problem will be fixed with the next update. But if you can manage a temporary solution, here’s the url of my website : https://adrienvolpi.com/watch/
Thanks again.
Hello again and thank you too. Please, replace the file wp-content/themes/uncode/library/js/plugins.js on your server with this
https://www.dropbox.com/s/c45ujb9n132mac1/plugins.js?dl=0 and, in order to be already compatible with the hook that will be published with the update, add this snippet to your the file functions.php of your child theme (https://support.undsgn.com/hc/en-us/articles/213454729-Child-Theme):
add_filter( 'uncode_vimeo_params', 'uncode_child_vimeo_params' );
function uncode_child_vimeo_params() {
return '?muted=0';
}Let me know, best 
P.S.: unfortunately autoplay of a video is often blocked by the browser if the video is not muted, it is a default setting of several browsers to avoid spam etc., so either you choose volume or you choose autoplay. Just a heads up.
I replaced the file and added the code. Everything works perfectly.
Thank you so much!
Thank you for confirming, best 
Hi Hennuyer! Please follow the info for Secondary Image here: https://support.undsgn.com/hc/en-us/articles/360011109177#secondary-image
Thank you for your answer unfortunately I activated the second image but it is not displayed: https://www.lilar-paris.com/?uncodeblock=content-archive-shop-grid
Hi Hennuyer! Please note that Content Blocks are not accessible as standalone contents, in a few words your link is not visibile if you are not logged. Please share the final URL.
Hi guys,
I’d like to start using Uncode, but I have a few questions. There are a couple of vital elements for the photography business that I couldn’t find here. For example, clients login, proofing pages, right click lock, image dragging protection, watermark, booking calendar, among others.
Something like these:
https://themes.themegoods.com/framed/landing2/gallery/password-protected/ https://themes.themegoods.com/framed/landing2/gallery/photo-proofing/ https://themes.themegoods.com/framed/landing/pages/watermark-image/https://themes.themegoods.com/framed/landing/pages/make-an-appointment/ Are they (or some of them) available on Uncode?Thanks!
Hi Wahn_Ackaunt, and thank you for your interest!
Yes, we have password-protected pages but not watermark, appointment and photo proofing. This is generally extra plugin territory. What you refer to is a very specific theme for photography, while Uncode is a multi-purpose theme that ranges from creative features to eCommerce, but obviously less specific to what you are asking for in photography.
Hi,
That’s a pity :C But thank you very much for replying.
You welcome! In case you can browse here a few real photography websites created with Uncode (Photography category): https://undsgn.com/uncode/showcase/
Super cool, I’ll do it. Thanks a lot!
Thank you for the confirmation!
Hey guys, I got an error on my site that points to your theme having an issue. I can no longer register my theme since the API option on envanto is no longer there. It shows this line on the header when visiting the website-> Warning: “continue” targeting switch is equivalent to “break”. Did you mean to use “continue 2”? in /home/icrkvztt/domains/mydomainname.com/public_html/wp-content/themes/uncode/partials/elements.php on line 909. How do I solve this problem? Or how can I upload the updated version of the theme without breaking anything?
Hi bildo17! What theme version do you have? The API Key was discontinued by Envato several years ago…
oh my that’s a bummer! I have version 1.7.6.1
Hi bildo17! Yes version 1.7.6.1 is from 19/03/2018… Please update the theme using the Envato Market plugin method suggested here: https://support.undsgn.com/hc/en-us/articles/214001205#envato-market
what is the best website to upload video to use for the theme to play in the background? Based on loading time. Can you recommend any page?
Hi hmg29! Definitely use a self-hosted video and don’t utlize streaming services (Youtube or Vimeo), optimize the video for web as much as you can (for this a good free software is Handbrake), in case use a CDN, here an example of fast loading background video: https://undsgn.com/uncode/homepages/creative-agency/
Hi!
Is there any way for the sticky menu to be customized based on the skin? Currently there’s only secondary bar menu and main menu color settings.
I am using light header and it became dark once it scrolled.
Regards
Hi shandysuta! When you scroll the page you see the main Menu coloration, if you need to change this, you have to set the Light Skin as main Menu Skin, ex: https://undsgn.d.pr/M62p4e
Thank you for your reply!
However what I want to change is the fixed menu (when we scroll the page), I can’t seem to change it so it could fit the skin.
It’s overridden by this CSS: .style-color-wayh-bg { background-color: #141618; }
This is the page example with light header: https://exacoat.com/product/everything-skins-1
(Currently I overridden the fixed menu background-color via css to be light)
Hi shandysuta! Excuse us, but we really don’t understand you here. What should the menu look like when it is sticky? Is that what you’re trying to do something that you saw in our demo?
hi! An error occurred when I was registering the theme on a new site. Quote: «There was an unexpected problem with your Purchase Code verification. Please contact the theme author. (Error 12)». Could you help me please?
Hi 0legtyan! Error 12 means that Cloudflare has blocked your server for some reason that we cannot know. Please send us a private message using the form on this page and include the Purchase Code and installation logins so we can promptly verify and help you: https://themeforest.net/user/undsgn
Hi,
I can’t seem to find a way to make the navigation menu to be transparent on the product page. I have followed the documentation about transparent menu here https://support.undsgn.com/hc/en-us/articles/213459689 and it works for all pages that I wanted it to work, except the product page.
My product page is using a content block, here is the example: https://exacoat.com/product/iphone-13-skinsRegards
Hi shandysuta! From what we can see from here, you are not using an Header. You should the dynamic content of the page (product gallery with titles, and price) in an Content Block, and assign as Header via the Theme Options > Product > Header. Let us know if this helps!
PS: Really nice layout!
Thank you! I tried it before but it turns out the header background and the content has different color, so it doesn’t look transparent, but now I learned from my mistake.
Great support, awesome theme!
Hi shandysuta! When you move a content to a Content Block you should apply a background color to the main Row. Anyway, thank you for the confirmation!
Problem with “Menu hide” option – It takes too long for the menu to hide upon scrolling with standard time in option, so the menu is shown over other content on page, and leaves a messy impression. Pleas advice how to set less scrolling before menu is hidden. Thanks
By the way – love the theme!
Hi Dagros! Probably we are not getting you but what is the problem exactly? You don’t have the same as for example our Classic Agency demo? https://undsgn.com/uncode/homepages/classic-agency/
Can you please share your page link so we can understand?
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Tanks for your quick reply. I give it one more try here before ticket. See screenshot: https://snipboard.io/M37cJA.jpg The menu is showing/sticking upon scrolling to long, so it overlays on the content on page and looks messy. It should be hidden (more) immediately when starting scrolling down, and we would like to correct that – with custom css or whatewer is the easiest solution. Thanks
Site is not linked because it is not public at this point, but will be this week.
Hi Dagros! With a screenshot is not easy to understand an animation behaviour… Anyway, it seems that this happens since you have the transparent menu on scroll feature active, ex: https://undsgn.com/uncode/homepages/portfolio-freelance/
This is the option you should try to exclude (otherwise this requires code modifications): https://undsgn.d.pr/rZy921
Thanks, Yes, I will open at ticket ticket regarding code modification to hide the menu quicker than defalt when scrolling down 
Ok, thanks for confirmation, but please note that support is not for help with custom modifications as per Envato’s Policy (if it is a simple thing we will try to help you): https://themeforest.net/page/item_support_policy#whats-not-included-item-support
Hi there, I have bought 10 licences and some of them have to change to another domain. How can I release my license from one client and connect to another client?
Thanks in advance
Hello tatjanahaddow,
please send us a private message using the form you find on this page https://themeforest.net/user/undsgn#contact and include your Purchase Codes so we can check them. TYIA, best 
Hi, when can we expect the next update? what’s in the future roadmap of uncode ? what can we expect?
Hi foxcollectivepl! Most likely the Beta for the next update will be sent to our Beta Testers by the end of the month, at least two weeks of testing are then generally required. There is no public Roadmap for competition in the marketplace.
HI, do you offer fullscreen autoplay videos in the header? I didnt find the feature..
Hi hmg29! Can you please explain with different words or better with an example? Do you mean a button that makes the video fullscreen on an overlay?
an automatic starting video in the header like here: https://fap-group.com/de/
It seems really not different from the second demo we have in our main page “Creative Agency”: https://undsgn.com/uncode/
Hi, i love this template this is the first time that i have purchased it,but i have an issue at the home page all the pictures don’t shown (i’m in the localhost)
Hi staranium! If you are in localhost is not easy to help you in debugging the problem. Can you please verify the problem is not this? https://support.undsgn.com/hc/en-us/articles/213459729
If this is not the problem please move it online so our agents and developers can access privately and help!
In case, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hello. I have purchased this theme 7 times. I love it and use it often. I’m having an issue on one of the sites where it’s installed. I am unable to import any of the individual files. It keeps giving me an error that says “Ooops, the Demo Content couldn’t be imported all in once”, even though I’m trying one page at a time. I have verified that there are no red items in the system status. I exceed all requirements. I have tried unistalling and reinstalling the theme. Any ideas what could be happening? I’m on WP Engine and have used this theme many times with them. Thanks for your help!
Hi simplefly! Have you tried disabling possible extra plugins? For example, if I remember correctly, even a plugin like Wordfence can block communication with the server. In case you have Wordfence, you have to delete it completely, it is not enough to make it inactive.
PS: of course, this is a guess because without being able to debug, it’s just guessing when something strange happens that is generally related to some strange server setting or limitation.