As far as I can see your video is not available from your page account on Vimeo, so I’m afraid it has restriction for use via API, which is what we do for background video.

Ok, long story short – now it works So, I wasn’t really changing anything until it stopped working. Then I was starting to test different things, including adding a new media (and deleting the old one). I tried different configurations, but nothing helped. And then after your last comment I was going to change the setting on the video itself from hidden to public, although it previously worked as hidden, and it asked me to make one more setting (as far as I remember referring to the question if it may be showed to all viewers or to adults only) and then it started working. I don’t know, maybe at the same time Vimeo made some changes… Anyway, many thanks for your help and I hope it can be solved by the update sooner than later and then I will be able to change the CSS / JS split settings. Again: thanks!

Thank you too for confirming. Probably, along with the APIs something has changed with privacy as well, I don’t know. Unfortunately, there is no way to check how it worked before, but I am glad that the problem has been sorted out. All the best

Hello! Sharing your URL and being able to see the problem would certainly help us answer, however, I can definitely answer that the carousel script does not allow slides to be hidden via CSS: it encloses each slide in a container and at most, precisely, shows an empty container, relying on the markup and not the CSS that is applied. To achieve what you are asking for you may have to create two carousels, one visible on desktop, the other on mobile without the slide you want to hide.

Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc

Hello and thank you for the heads-up!
The Froogaloop script that provided the API for Vimeo is unfortunately no longer supported. We are about to release a new version of Uncode that fixes this as well, but in the meantime you can use this fix: https://www.dropbox.com/sh/c8q9170xmm73cin/AAD8jooTjwrkh9r0M5KRaMmAa?dl=0

Replace with the files at this link the following files on your server:

• uncode/library/js/app.js
• uncode/library/js/app.min.js
• uncode/library/js/plugins.js
• uncode/library/js/plugins.min.js

Unfortunately this solution only works if you have “Split and modular CSS & JS” set to OFF https://undsgn.d.pr/KP7buZ For the other options you have to wait for the official update.
Let me know please, best

Hello and thank you for the URL…honestly from here we are having a hard time figuring out what the problem is. We see the distorted images even from desktop. You might try switching to Dynamic Srcset: https://undsgn.d.pr/PBy6If and see if that solves the problem. The only recommendation is that the Dynamic Srcset option takes a while for the new images to be generated so please visit your page frontend after activating this option it to create all responsive versions of the images used. If the waiting time when you first visit the page seems longer than normal, this is usually caused by the server creating all the necessary crops.

More info here: https://support.undsgn.com/hc/en-us/articles/4403183673873-Dynamic-Srcset-Images

Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc

Thank you. I switched to dynamic srcset and so far it’s not doing anything. Also my new photos I’m uploading aren’t working still either. It’s weird the site was fine for years and all of a sudden it’s doing this. Didn’t mess with anything.

Sorry, you said you have upgraded to php 7.4… Did the image problem start after the upgrade? Because in this case some libraries might have been disabled, you need to check in particular that the GD library is still active: https://www.php.net/manual/en/book.image.php

Hello! Could you please add your site url as well, so we can check? Usually this kind of error depends on a typo or similar in the path to the font.

Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc

Hello, actually they do not load on desktop either, I think you see them only when you are logged. There are some JS errors, in facts, due, I guess, to your cache/minifier plugin (LiteSpeed?). In order to avoid to create those errors with cache plugin we suggest some rules to follow and in particular a golden rule: exclude from the minification those files and make sure they are not appended at the end of your document:

• /wp-content/themes/uncode/library/js/init.js
• /wp-content/themes/uncode/library/js/min/init.min.js
• /wp-content/themes/uncode/library/js/ai-uncode.js
• /wp-content/themes/uncode/library/js/min/ai-uncode.min.js

Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc

Hello! The best way to achieve what you are trying to do is to use a Content Block inside of which you can insert the Post Module in dynamic mode https://undsgn.d.pr/aec8UR for which you can set the ratio of the images as you like https://undsgn.d.pr/KdFg1y. Having created the Content Block you just need to assign it to the Products archive https://undsgn.d.pr/HzT3R5

More info about dynamic content for archive: https://support.undsgn.com/hc/en-us/articles/213459549-Categories-and-archives-layouts

Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc

Hello, please send a private message using the form you find on this page, and include your Purchase Code so we can check and help you: https://themeforest.net/user/undsgn#contact Best

Message has been sent. Pls check.

Hi, we’ll be back to you asap, just consider the weekend timing.

Hello, I can only suggest to try with a custom CSS since our breakpoints activate the mobile menu at a smaller screen size.

Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc

Hi robotnjik! If you have disabled the imported fonts by default, you can simply delete the font stacks family declared in Theme Options > Typography > Custom Font Families. Having done this, there will be no more references to the demo fonts and only the general settings you set from Theme Options > Customize (for example for body and headings) will be inherited.
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

Thank you, that did the trick. I didn’t check Customize part properly.

Thank you for confirming, best

Hello sciarabba!
We are working on an update that allows more solutions than are currently available. In any case, you could now use the Top Line Text https://undsgn.d.pr/qSEhic and disable the Secondary Menu on Appearance -> Menus.
In case, if you need further support on this, it is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc

Hi, when will this update come out?

Sorry, we still don’t have a date.

Hello! You don’t have to buy Uncode again, but since your version is earlier than 1.8 please follow the docs: https://support.undsgn.com/hc/en-us/articles/214001205 As described, the build-in update option is available from Uncode 1.8 and following versions, so you should update manually or by using the Envato Market plugin: https://support.undsgn.com/hc/en-us/articles/214001205#envato-market. Moreover, since it’s very old version don’t forget to create a backup first: https://support.undsgn.com/hc/articles/360001216518

Best

Thanks for the information, but now it won’t let me because i have exceeded the maximum number of activations. How can I delete the Purchase Code from an old blog to put it on the new one?

Hi magda_ath! Please note that when you buy an item on ThemeForest you can use a Purchase Code to build only 1 final website: https://themeforest.net/licenses/standard
If the older installations are not online anymore, please send a private message using the form you find on this page, and include your Purchase Code so we can help: https://themeforest.net/user/undsgn

Hello again and thank you too. Please, replace the file wp-content/themes/uncode/library/js/plugins.js on your server with this https://www.dropbox.com/s/c45ujb9n132mac1/plugins.js?dl=0 and, in order to be already compatible with the hook that will be published with the update, add this snippet to your the file functions.php of your child theme (https://support.undsgn.com/hc/en-us/articles/213454729-Child-Theme):

add_filter( 'uncode_vimeo_params', 'uncode_child_vimeo_params' );
function uncode_child_vimeo_params() {
    return '?muted=0';
}

Let me know, best

P.S.: unfortunately autoplay of a video is often blocked by the browser if the video is not muted, it is a default setting of several browsers to avoid spam etc., so either you choose volume or you choose autoplay. Just a heads up.

I replaced the file and added the code. Everything works perfectly.

Thank you so much!

Thank you for confirming, best

Hi Hennuyer! Please follow the info for Secondary Image here: https://support.undsgn.com/hc/en-us/articles/360011109177#secondary-image

Thank you for your answer unfortunately I activated the second image but it is not displayed: https://www.lilar-paris.com/?uncodeblock=content-archive-shop-grid

Hi Hennuyer! Please note that Content Blocks are not accessible as standalone contents, in a few words your link is not visibile if you are not logged. Please share the final URL.

You welcome! In case you can browse here a few real photography websites created with Uncode (Photography category): https://undsgn.com/uncode/showcase/

Super cool, I’ll do it. Thanks a lot!

Thank you for the confirmation!

Hi bildo17! What theme version do you have? The API Key was discontinued by Envato several years ago…

oh my that’s a bummer! I have version 1.7.6.1

Hi bildo17! Yes version 1.7.6.1 is from 19/03/2018… Please update the theme using the Envato Market plugin method suggested here: https://support.undsgn.com/hc/en-us/articles/214001205#envato-market

Hi hmg29! Definitely use a self-hosted video and don’t utlize streaming services (Youtube or Vimeo), optimize the video for web as much as you can (for this a good free software is Handbrake), in case use a CDN, here an example of fast loading background video: https://undsgn.com/uncode/homepages/creative-agency/

Hi shandysuta! When you scroll the page you see the main Menu coloration, if you need to change this, you have to set the Light Skin as main Menu Skin, ex: https://undsgn.d.pr/M62p4e

Thank you for your reply!

However what I want to change is the fixed menu (when we scroll the page), I can’t seem to change it so it could fit the skin.

It’s overridden by this CSS: .style-color-wayh-bg { background-color: #141618; }

This is the page example with light header: https://exacoat.com/product/everything-skins-1

(Currently I overridden the fixed menu background-color via css to be light)

Hi shandysuta! Excuse us, but we really don’t understand you here. What should the menu look like when it is sticky? Is that what you’re trying to do something that you saw in our demo?

Hi 0legtyan! Error 12 means that Cloudflare has blocked your server for some reason that we cannot know. Please send us a private message using the form on this page and include the Purchase Code and installation logins so we can promptly verify and help you: https://themeforest.net/user/undsgn

Hi shandysuta! From what we can see from here, you are not using an Header. You should the dynamic content of the page (product gallery with titles, and price) in an Content Block, and assign as Header via the Theme Options > Product > Header. Let us know if this helps!
PS: Really nice layout!

Thank you! I tried it before but it turns out the header background and the content has different color, so it doesn’t look transparent, but now I learned from my mistake.

Great support, awesome theme!

Hi shandysuta! When you move a content to a Content Block you should apply a background color to the main Row. Anyway, thank you for the confirmation!