5230 comments found.
So out of the blue, all of a sudden, I’m getting weird x-rated popups whenever I click on a link anywhere on my website. This happens in all browsers. I’ve updated all the plugins, updated the theme version and everything, and this issue still persists.
https://drive.google.com/file/d/1j-mgwnsPWGJOxQJwjtCOCUQvp_T64doZ/view?usp=sharingPlease advise, as this makes my site completely unusable. I haven’t changed the site at all since before this started happening; it just started HAPPENING…
Hi,
this looks like you site was hacked / corrupted. In first step you should install a security plugin such as: https://www.wordfence.com/ and let the plugin scan your Installation for code injections. Sometimes the plugin is able to remove the code. Once you successfully cleaned the Installation change all passwords. Note this advice is only a starting point and not an Overall solution.
Feel free to contact us in our support forum for further assistance. But keep in mind – that this is a free service and limited frok our side.
Kind Regards UT
thanks!“
Hi. Just installed the Demo 3, but the website doesn’t show the images. It only show the images if i’m logged to the backoffice. Any help? Thank you.
Hi,
this sounds like a cache issue. If you have any cache plugin with lazy load, please deactivate the lazy loading since the theme has its own lazy load. If the issue remains, please deactivate the current cache plugin and install the one mentioned here: https://knowledgebase.unitedthemes.com/docs/improve-loading-speed/ and load the config attached to the article.
Kind Regards UT
Thank you. But it didn’t work. It strange, because we installed all to a new and clean server. Without any others extra plugins.
https://datajuris.pixelstudio2.comHi,
there is a plugin siteground-optimizer – this one is causing the issue because the dependencies are not correct – please configure the plugin and make sure jquery stays in header if inline scripts are not moved into the footer. Otherwise deactivate it and use the one we already mentioned. This solution if applied correctly works 100%.
Let us know the result.
Kind Regards UT
It’s ok now! I turned off the SG Optimizer and installed yours again. Thank you!
You are welcome 
I have set up a React Portfolio Slider and set the preview video to display on hover only, yet it plays as soon as the slide comes up. Any suggestions on how to fix this bug? I just want to play the video when hovering.
Hi,
this is not a bug – this is by design – see the description next to the option.
Choose when the video should start playing. There are 3 different events available. When located in react slider, the video automatically starts when located in center.
Kind Regards UT
Any guidance on adding elements from the Therese that are missing from the templates folder. I would like a couple of items from demo 52 but doesn’t show among other themes. How do I get these? Can you supply the template as an export?
Hi,
please register with our support forum and then use this link here: http://helpdesk.unitedthemes.com/index.php/ThreadAdd/37/ to requests the templates- you can post there even without an active support. The Templates library will also get an Update soon.
Kind Regards UT
Hi, one of my employees just purchased this template but we are no longer to working with that employee. However he purchased his own account so we don’t have PURCHASE KEY, so is there any other that we can get it? Would you please help me out?
Hi,
while we can understand your situation, there is nothing we can do on our end. As with every other piece of software, the license key is what validates you as the owner. That means, if your employsee did not hand over the license you are basically not allowed to use our theme. We would really like to help, but there is no way for us to verify the ownership in this case.
All the Best UT
Hello, I hope you are very well.
I have two active site licenses that were terminated and I need to release them so I can activate them on other sites.
Could you help me with this please?
Please help me. I don’t have access to my website domain any more and I can’t register my theme for another website. Who do I unregister the theme from the previous website? Does it work if I just delete the domain?
Hi,
we manually removed the old domain for you since it was inactivae – you can now use the license again.
Kind Regards UT
Thank you.
Hi, we buy this theme like two years ago, always fine, but after last update our mobile menu is missing 
Tried all options, it just flash , roll over to the right (animation) and dissapear, cant navigate on mobile..
Is there anything we can try?
Hi,
you have to update the theme in this case, this issue was solved in later versions than yours.
See: https://knowledgebase.unitedthemes.com/docs/how-to-update-the-theme/
Best UT
I did in theory we are using now version 4.9.1.2
Hi,
the latest is 4.9.7.5 – when you download the packag in your download area it will automatically contain this version even if you have purchased in the past.
Best UT
Just updated uploading latest version, now we have 4.9.7.5 , thanks.
problem is fixed, thanks!!
please can you advise the best way to to add one portfolio item to the home screen – creating showcases doesn’t allow me to select one item
Hi,
when you select a single category with 1 item in this category you can display it within a showcase. Currently there is no other way or you use an image module and link to the single page of the portfolio.
Kind Regards UT
thanks, but your default is 2 columns – cant get it one on desktop – any ideas
Hi,
you can use the packery gallery with a 2 column layout – then edit the single Portfolio and on the right admin sidebar use the XXL Size for the pakery showcase.
Best UT
How do you turn off image zoom effect for portfolio images?
Hi,
please add the following CSS to Theme Options > Advanced > Custom CSS:
.ut-hover:hover img {
-webkit-transform: scale(1) !important;
-ms-transform: scale(1) !important;
transform: scale(1) !important;
}
Best
UT
does anyone know how to get the portfolio to show both lightbox and slide up as shown on homepage 46? I would import it using the templates but template 46 is missing from the list.
Hi,
you can define the type when editing the portfolio item directly. Inside the Portfolio Details tab of Brooklyn Metapanel you can decide how the portfolio item should open.
Kind Regards UT
Hi, we’ve got two licences for Brooklyn. The theme has already had some minor issues where somethimes the css transitions wouldn’t load. But since the last update our website is showing serious problems.
I’ve made a screenshot: https://ibb.co/3CZNQBH
There’s just random code that appears on any given page at any given moment. Sometimes the theme loads correct, but sometimes it’s just code. Can someone fix this please?
Hi,
this looks like an encoding issue – do you have any cache plugins running? – this does not seem directly related to the theme.
Please open a thread in our support forum – once registered you can post here in case your support has expired, its a subforum for exact these kind off issues – so you don’t have to renew the support.
https://helpdesk.unitedthemes.com/index.php/ThreadAdd/37/Theme Support
We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free (you need an active support subscription) and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.
…………………………………………………………………
Register for the United Themes Community
Support Forum
Renew Premium Support
Register here
Find your Purchase Key
…………………………………………………………………
We’ll see you on the inside,
Thank you very much
UNITED THEMES™ Team
Hi there, I didn’t use your template for years and now: 1/ I would like to know if it is possible to set up a slideshow with videos and images mixed in the same slideshow? If yes, how? 2/ Was Slider Revolution included because my Brooklyn Register Purchase Code doesn’t work with your template? Do I have to buy an additional Slider Revolution licence?
Hi,
yes you can create such a slider revolution. Themepunch has a lot of help videos and general tutorials on their page to get started: https://www.sliderrevolution.com/video-tutorials/
You can’t use the theme license for activation, this is because bundled plugins work differently.
This is explained here: https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins
We hope this clarifies.
Kind Regards UT
Hello!
It turns out that I used the license on another server, but I don’t remember having installed it somewhere, can I find where it is installed to reinstall it or if you can do it from the system?
Hi,
How can I make a pricing table like here? https://themeforest.unitedthemes.com/wpversions/brooklyn/demo11/ (price at the bottom on the table, backgroud on rows..)
Pricing table element does not seem to have these options.
Thanks
Hi,
this pricing table has been made with the Pricing Table Plugin not the Pricing Table Module of the Pagebuilder.
If you need support, please use our support forum:
Theme Support
We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free (you need an active support subscription) and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.
…………………………………………………………………
Register for the United Themes Community
Support Forum
Renew Premium Support
Register here
Find your Purchase Key
…………………………………………………………………
We’ll see you on the inside,
Thank you very much
UNITED THEMES™ Team
right, thanks.
Hi, where i can find the registration key for slider revolution if im using the brooklyn theme?
Hi,
you can’t activate the plugin with the license of the theme. Bundeled plugins do work differently on the envato market. See: https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins
Kind Regards UT
Hello, The dark brooklyn can be edited with Elementor after install or just with visual comp? Thank you
Hi,
its WP Bakery (formerly as Vsiual Composer).
Kind Regards UT
When I use an image gallery it defaults to one column on mobile display. How do I create an image gallery on mbile that shows a grid of 3-4 columns?
Hi,
the are no extra column layouts for mobile due to the limited space. By design its always 1 Column. Feel free to contact us in our support forum and we will provide you some CSS to change that behavior.
Kind Regards UT
Hi, I have moved my webste to a new domain and the purchase code is now not active. When I try to renenter it it says that it is already registered. How do I fix this please?
Hi,
you can manage / remove the old installation here: https://my.unitedthemes.com/my-licenses/ and then you can register again.
Kind Regards UT
Love the Brooklyn theme and it’s worked fantastic until this week. When the portfolio showcase setting for images is set to soft crop it creates a huge amount of space between rows of items and distortion in a couple of the portfolio images as seen here -> joshuacooleyauthor.com/books/. Is this a known bug and is there a simple fix for it? Thanks in advance!
Hi,
please edit the showcase and turn off the softcrop and check if the issue remains or not. If it remains, please register with our support forum and open a ticket there.
Kind Regards UT
