5230 comments found.
I have been using this theme for years but this week the plugin “Shortcodes by United Themes” started causing an E_ERROR in line 44 of ut-shortcode-cpt.php. The same goes for Portfolio Management by United Themes. Are you aware of this?
Hi,
are these plugins and the theme up to date? The theme version should be 4.9.7.5 – If not check https://knowledgebase.unitedthemes.com/docs/how-to-update-the-theme/
Let us know.
Kind Regards UT
Hello,
I would like to start with one template for personnal and maybe professionnals project, I have few questions.
What is the difference between the two licences ? I don’t understand very well, can we produce multiple websites with 1 licence ?
Do we have to spend money on several plugin who might be required to run the template ? (Elementor, Form plugings, etc…)
Thanks
Hi,
you will need a regular license for each website you are running with the theme. The extended license is only necessary if you turn the product into an endproduct for sale, which is a rare case. The regular license definitly covers your case. There are no additional costs, the necessary plugin are bundeled. Means everything you see on our demo websites is available with your purchase.
Kind Regards UT
Hi, I have purchased your theme a while ago, was installed once but I did not use the theme. I tried to delete everything and re-install it today, but I was told that the Licence is being used on another site. It is still the same server, I still want to use your theme. Do I have to re-purchase the theme? Please let me know. Thank you.
Hi,
no you dont have to – please check the license status here:
https://my.unitedthemes.com/my-licenses/You can see the current connection of the license and you can unlock it in case something has changed with your server, such as the IP.
Kind regards UT
Hey, Is it possible to import some orion icons that you use?
Hi,
what do you mean by import?
Import Icon pack that can be animated
Hi,
thats not possible - you can only use the bundeled ones.Kind regards UT
I renewed my support, but it doesn’t update, so I cannot post in the forum. Could you please check?
Hi,
this can take a moment since we are not allowed to “hammer” the envato API 
The status updated in the meantime.
I like the theme, but it is broken. I tried to get support while this was still active and nothing. WPBakery Page Builder will not let me update because it says that the theme is NOT registered. It is registered as it should be with the requested License codes and I have not been able to update this for months. What needs to happen? Thank you
Hi,
for these kind of inquiries we have a subforum where you can write us even If the support is expired. We checked your account but it does not has any public posts? Where did you raise the ticket?
Please use this link: http://helpdesk.unitedthemes.com/index.php/ThreadAdd/37/ and in addition you can check your license status here: https://my.unitedthemes.com/my-licenses/Our support will then get in touch with you asap.
Kind UT
Since your theme wasn’t built with elementor, does the functionality also not work with it? I’m seeing various animations with expanding images and other functional elements and wondering if all those parts you created will only specifically work using wp bakery?
Hi,
yes that’s correct – for the existing demo website everything has been setup using bakery.
Kind Regards UT
Hi. Is there a way to only have the active section’s menu item in the link color? All of my menu colors are green where only the current section should be. It is a single page website. It works beautifully on mobile though.
Hi,
please have a look here: https://knowledgebase.unitedthemes.com/docs/how-to-link-a-section-in-your-main-navigation/
Let us know if this helps.
Kind Regards UT
Thank you so much. I will give it a shot.
That is how I have done it, but all of the menu items are highlighted. I only want the section’s ID to be highlighted in the menu. Is that possible?
Hi,
yes this is possible as you can see on the demos, could you please register with our support forum: https://helpdesk.unitedthemes.com/
once registered please use this link to create a new thread (you can post even with a non active support):
https://helpdesk.unitedthemes.com/index.php/ThreadAdd/37/And provide a link to the site when writing us there.
Kind Regards UT
Will do. Thanks very much.
Is there any way to leave the hero image vertical in mobile? I actually just want the desktop version of my image resized to smaller to fit the mobile. But no settings worked.
Hi,
if you only upload the desktop version of the hero image, this image will be used for all devices. If a setting does not work as intended please open a thread by following this link: https://helpdesk.unitedthemes.com/index.php/ThreadAdd/37/ so we can inspect this further.
Kind Regards UT
Getting immediate “critical error” on theme install and activation. Real bummer as I don’t have a lot of time to wait for a lengthy response and fix. I’ll have to buy another theme and eat the wasted $ on this one.
Even better… when I try to register on your support forum to post a message for help there, I get a “license already in use” error message. Its obviously a new purchase. I want a refund.
Says to contact you. Where do I do that exactly since you don’t have any method of contact on your support website??
Hi,
there is an account with your name created 2 hours ago – this one must be yours. Optionally when you are not logged in – please hit register and when the popup occurs, please use the envato login button instead.. As a note, the account which exists is connected to andrea@red***ve.com – In the meantime please read this article here – maybe it can solve the issue: https://knowledgebase.unitedthemes.com/docs/website-installer-does-not-import-content/
Kind Regards UT
Great – I logged in using envato and I try to go to support for this theme and I get this message: Access denied. You are not authorized to view this page.
Also – please note that I cannot even install the theme. I get an immediate “critical error” on theme installation. I CAN’T EVEN INSTALL THE THEME.
I want a refund. ASAP. I’ve already had to move on with another theme. I don’t have time to wait.
Hi,
you already raised a dispute on the refund request a few days ago. That means at the current stage we can’t process it until envato gets in touch with us / you.
If you gained access to the forum you can use this link to post your issue if you like: https://helpdesk.unitedthemes.com/index.php/ThreadAdd/34/ or drop us an admin login from the profile page: https://themeforest.net/user/unitedthemes/portfolio and we will check your installation.
Otherwise we have to wait for envato here.
Kind Regards UT
Hi, can I use the themes on every website when I buy it? So can I only use it on one website? Or can I create as many new website as I want using these themes?
Hi,
with your purchase you get a single Website license. When you want to use it on another website, you have to purchase again.
Kind Regards UT
I checked out this theme on your website and then came here to buy it here. But the theme is $35 on your site but here it’s more expensive?
Hi,
the shown price was from a promotional campagin which has run out. The price on the website should be updated soon. The will be another campaign next month during the cyber week.
Kind regards UT
Good Day UnitedThemes,
I just installed the theme and per your instructions, I made changes to the .htaccess file and I created the php.ini file. My problem is that per my hosting account, it’s showing 3000 as the Max Input Var, however, from the Server Health link from the theme install, it’s still showing Max Input Var as 1000.
Please assist!!!
Digital Chica
Hello There!
I had my host to recycle the server or something to that effect. It is not showing 3000.
Smiles… No assistance is necessary at this juncture.
Regards!
Okay … It’s me again and this time my issue is legit.
I’ve installed my theme, however, all of the demo sections have been created on the theme except for the homepage … The side left navigation is there, the footer is there, a white space for the header is there, and that’s it.
Also, I tried setting the cursor globally, however, it’s giving me nada.
I know, I need to comment in the support area, I would, but no offense, it looks like a zoo. I don’t have time to look and see if someone else has had a similar issue and I most definitely am not into this group problem solution via the forum.
Do you have a one on one option for assistance because I am totally not feeling the forum situation. It feels like a group project and its so not the case.
Hi,
note we are living in a different time zone and at the time you wrote we were sleeping – we have our regular support times stated on this page here: https://themeforest.net/item/brooklyn-responsive-multipurpose-wordpress-theme/6221179/support
Report your inuquiry on the thread you already opened and we are there to help you: https://helpdesk.unitedthemes.com/index.php/Thread/27295-Max-Input-Vars/?postID=130638#post130638
Also provide links to your issues, so we can directly inspect them.
Kind Regards UT
Thank You Very Much! I Appreciate You!!!
Hello, I have been trying to modify the Footer information for two days and I don’t know how to do it, I will attach an image of what I want to change, I have tried to do everything and nothing is modified
Footer info that I want to modify https://imagizer.imageshack.com/img924/1972/JSQQ12.pngMy web: https://robertreyesg.com/
Hi,
please check Content Blocks in your WordPress Dashboard – the mentioned area ist labelled as footer there. If you already changed it there, and the change does not reflect – check If you have a cache plugin running and purge the plugin cache and then the browser cache.
If the issue remains, please contact us in our support forum for further assistance.
Best UT
Presale question: Do you have any detail documentation or video instructions for this theme? I am searching and unable to locate any such
Hi,
we have a documentation online here to address to most common questions: https://helpdesk.unitedthemes.com/
Then you can contact us in our support forum under: https://helpdesk.unitedthemes.com/Where you have access to tons of threads where people asked all about different topics. You also have direct access to our support team, which will help you with your inquries.
And you can also check the Theme Dashboard > Video Tutorials.
Kind Regards UT
How does the search functionality work?
When I do a search for pages and portfolio item titles, it returns nothing. Is there a setting I need to look at in order to make the search actually work?
Thanks~!
Hi,
yes the search definitly works without the need of making any settings. Please open a thread in our forum, we have an area where you also can post without an active support status and we can take a look at it.
Theme Support
We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free (you need an active support subscription) and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.
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Register for the United Themes Community
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We’ll see you on the inside,
Thank you very much
UNITED THEMES™ Team
OK so the search works from the page that returns the error (“Nothing Found Sorry, but nothing matched your search terms. Please try again with some different keywords.”) message with a text field for searching, but not when you search from the header. I’ve enabled the header search function by going to “Theme Options > Header > Header And Navigation > Header Primary Extra Module”. Shows up fine, but doesn’t actually work 
Hi,
please open a thread about this here: https://helpdesk.unitedthemes.com/index.php/ThreadAdd/37/
We will then get in touch with you for further assistance.
Kind Regards UT
Done. Thanks~!
Hi! There is a bug in Safari with image gallery in masonery mode and with the “fitrows” option activated. The problem is that it shows only 1 image per row, and it looks stretched and really ugly. In chrome and Edge it looks fine. Is there a fast fix for this??
Thanks!
Hi,
please open a thread about it in our support forum and provide a link to your site. Our support will take care of this asap.
Kind Regards UT
Hi I am facing an issue with theme registration. When I register a theme using a purchase code the system said the theme is already registered on another server. How I can find the other server and remove the access to my theme from another server. please guide. and register over theme
hi, which fonts do you support? Adobe Fonts? thx
Hi,
the current version supports websafe, google and custom fonts. Adobe will be supported with the next update which is coming soon. If you need it earlier, we can provide the necessary files earlier in our support forum.
Best UT
Hi, I’m about to purchase this theme.
1. Is it compatible with Mailchimp integration?
2. Does it use visual composer?
3. Does it work flawlessly with the latest Wordpress version?
Hi,
thanks for your intereset.
To make it short. Yes, yes and yes 
Kind Regards UT
