​Hi,

this can take a moment since we are not allowed to “hammer” the envato API

The status updated in the meantime.

Hi,

for these kind of inquiries we have a subforum where you can write us even If the support is expired. We checked your account but it does not has any public posts? Where did you raise the ticket?

Please  use this link: http://helpdesk.unitedthemes.com/index.php/ThreadAdd/37/ and in addition you can check your license status here: https://my.unitedthemes.com/my-licenses/

Our support will then get in touch with you asap.

Kind UT

Hi,

yes that’s correct – for the existing demo website everything has been setup using bakery.

Kind Regards UT

That is how I have done it, but all of the menu items are highlighted. I only want the section’s ID to be highlighted in the menu. Is that possible?

Hi,

yes this is possible as you can see on the demos, could you please register with our support forum: https://helpdesk.unitedthemes.com/

once registered please use this link to create a new thread (you can post even with a non active support):

And provide a link to the site when writing us there.

Kind Regards UT

Will do. Thanks very much.

Hi,

if you only upload the desktop version of the hero image, this image will be used for all devices. If a setting does not work as intended please open a thread by following this link: https://helpdesk.unitedthemes.com/index.php/ThreadAdd/37/ so we can inspect this further.

Kind Regards UT

Hi,

there is an account with your name created 2 hours ago – this one must be yours. Optionally when you are not logged in – please hit register and when the popup occurs, please use the envato login button instead.. As a note, the account which exists is connected to andrea@red***ve.com – In the meantime please read this article here – maybe it can solve the issue: https://knowledgebase.unitedthemes.com/docs/website-installer-does-not-import-content/

Kind Regards UT

Great – I logged in using envato and I try to go to support for this theme and I get this message: Access denied. You are not authorized to view this page.

Also – please note that I cannot even install the theme. I get an immediate “critical error” on theme installation. I CAN’T EVEN INSTALL THE THEME.

I want a refund. ASAP. I’ve already had to move on with another theme. I don’t have time to wait.

Hi,

you already raised a dispute on the refund request a few days ago. That means at the current stage we can’t process it until envato gets in touch with us / you.

If you gained access to the forum you can use this link to post your issue if you like: https://helpdesk.unitedthemes.com/index.php/ThreadAdd/34/ or drop us an admin login from the profile page: https://themeforest.net/user/unitedthemes/portfolio and we will check your installation.

Otherwise we have to wait for envato here.

Kind Regards UT

Hi,

with your purchase you get a single Website license. When you want to use it on another website, you have to purchase again.

Kind Regards UT

Hi,

the shown price was from a promotional campagin which has run out. The price on the website should be updated soon. The will be another campaign next month during the cyber week.

Kind regards UT

Okay … It’s me again and this time my issue is legit.

I’ve installed my theme, however, all of the demo sections have been created on the theme except for the homepage … The side left navigation is there, the footer is there, a white space for the header is there, and that’s it.

Also, I tried setting the cursor globally, however, it’s giving me nada.

I know, I need to comment in the support area, I would, but no offense, it looks like a zoo. I don’t have time to look and see if someone else has had a similar issue and I most definitely am not into this group problem solution via the forum.

Do you have a one on one option for assistance because I am totally not feeling the forum situation. It feels like a group project and its so not the case.

Hi,

note we are living in a different time zone and at the time you wrote we were sleeping – we have our regular support times stated on this page here: https://themeforest.net/item/brooklyn-responsive-multipurpose-wordpress-theme/6221179/support

Report your inuquiry on the thread you already opened and we are there to help you: https://helpdesk.unitedthemes.com/index.php/Thread/27295-Max-Input-Vars/?postID=130638#post130638

Also provide links to your issues, so we can directly inspect them.

Kind Regards UT

Thank You Very Much! I Appreciate You!!!

Hi,

please check Content Blocks in your WordPress Dashboard – the mentioned area ist labelled as footer there. If you already changed it there, and the change does not reflect – check If you have a cache plugin running and purge the plugin cache and then the browser cache.

If the issue remains, please contact us in our support forum for further assistance.

Best UT

Hi,

we have a documentation online here to address to most common questions: https://helpdesk.unitedthemes.com/

Where you have access to tons of threads where people asked all about different topics. You also have direct access to our support team, which will help you with your inquries.

And you can also check the Theme Dashboard > Video Tutorials.

Kind Regards UT

OK so the search works from the page that returns the error (“Nothing Found Sorry, but nothing matched your search terms. Please try again with some different keywords.”) message with a text field for searching, but not when you search from the header. I’ve enabled the header search function by going to “Theme Options > Header > Header And Navigation > Header Primary Extra Module”. Shows up fine, but doesn’t actually work

Hi,

please open a thread about this here: https://helpdesk.unitedthemes.com/index.php/ThreadAdd/37/

We will then get in touch with you for further assistance.

Kind Regards UT

Done. Thanks~!

Hi,

please open a thread about it in our support forum and provide a link to your site. Our support will take care of this asap.

Kind Regards UT

Hi,

please have a look here: https://my.unitedthemes.com/my-licenses/

Best UT

Hi,

the current version supports websafe, google and custom fonts. Adobe will be supported with the next update which is coming soon. If you need it earlier, we can provide the necessary files earlier in our support forum.

Best UT

Hi,

thanks for your intereset.

To make it short. Yes, yes and yes

Kind Regards UT

Hi,

this looks like you site was hacked / corrupted. In first step you should install a security plugin such as: https://www.wordfence.com/ and let the plugin scan your Installation for code injections. Sometimes the plugin is able to remove the code. Once you successfully cleaned the Installation change all passwords. Note this advice is only a starting point and not an Overall solution.

Feel free to contact us in our support forum for further assistance. But keep in mind – that this is a free service and limited frok our side.

Kind Regards UT

thanks!“

Hi,

there is a plugin siteground-optimizer – this one is causing the issue because the dependencies are not correct – please configure the plugin and make sure jquery stays in header if inline scripts are not moved into the footer. Otherwise deactivate it and use the one we already mentioned. This solution if applied correctly works 100%.

Let us know the result.

Kind Regards UT

It’s ok now! I turned off the SG Optimizer and installed yours again. Thank you!

You are welcome

Hi,

this is not a bug – this is by design – see the description next to the option.

Choose when the video should start playing. There are 3 different events available. When located in react slider, the video automatically starts when located in center.

Kind Regards UT

Hi,

please register with our support forum and then use this link here: http://helpdesk.unitedthemes.com/index.php/ThreadAdd/37/ to requests the templates- you can post there even without an active support. The Templates library will also get an Update soon.

Kind Regards UT