Hi shandysuta! Please note that the first error points to a file that is even not native to Uncode, so I think that something went wrong during the operations. Please check the first error message that triggers the other, it referenced a “dynamic.css” file of the “exacoat-theme”: /home/exacoat/webapps/exacoat_test/wp-content/themes/exacoat-theme/dynamic.css
Moreover, the suggests a problem with server permissions: https://stackoverflow.com/questions/1846882/open-basedir-restriction-in-effect-file-is-not-within-the-allowed-paths

Thank you for your answer, I have contacted my hosting about this, however they said it’s because of the theme.

So this directory: /home/exacoat/webapps/exacoat_test/wp-content/themes/exacoat-theme/dynamic.css

Is not exist at all, the exacoat_test doesn’t exist (it’s the previous server), and exacoat-theme is actually uncode-child that I renamed.

I am wondering why the ot-functions.php line 277 which is: if ( ’’ != $path && file_exists( $path ) ) { Is calling a previous server directory for the dynamic.css (webapps/exacoat_test)

Deactivating the uncode core make the problem disappear.

What do you think? Thank you in advance.

I assume you already have a backup, but if not, make one: https://support.undsgn.com/hc/en-us/articles/360001216518-How-to-Backup.

In a migration it is always good to replace old paths in the database, I do not exclude that other problems may arise since the absolute paths have changed. In any case, this particular case should be solved like this:

• add this line to your child theme in the functions.php file: update_option( 'ot_css_file_paths', array() );
• once you have loaded the file with the code suggested above, visit your site: you only need to load a page of your site to make execute the function included in the code.
• after loading any page you have to remove from your code the line I suggested above
• go to your Theme Options page and save them again, just click the Save button

Let me know if this explanation is clear and if this fixes the issue please, best

It fixed the problem! Thank you so much for your support. Best theme and support i’ve ever bought out of 8+ themes.

While we’re at it, I also have something like this: Notice: Undefined index: width in /home/exacoat/webapps/exacoat_v5/wp-content/themes/uncode/partials/menus.php on line 277 Notice: Undefined index: height in /home/exacoat/webapps/exacoat_v5/wp-content/themes/uncode/partials/menus.php on line 277

What do you think is wrong?

Hello, glad that the first problem has been fixes. About the second one, it seems that 277 is a critical number for lines of code Joking aside, it seems to come from some problem with the size of the logo. What kind of logo do you have? An SVG? Can you share your site url so I can give you more guidance?

Let me know, best

LOL nice one. Yes, my site is using SVG for the logo, it’s https://exacoat.com

From here I don’t see anything strange unfortunately, can you zip and upload me somewhere the two logos you use so I can test them? Let me know.

Yes of course, here’s the zip for the svg logos! https://we.tl/t-L3KMxkmFDg

Hi shandysuta! We’ll be back to you later during the day after testing your logo in our installations, hopefully we can replicate the issue. ps: nice design at your website.

Hi! Can you replicate the issue?

Hi shandysuta! We’ll be back to you this morning.

Hi shandysuta! You’ll have to excuse us but your logo check was on the list but the link expired. Can you upload it again and send us the link so we can try it right away?

Hi, here’s the logo https://e1.pcloud.link/publink/show?code=XZKCt8ZxtkoGjT7vGHQY5VUKPAwRkA5RY6V Also, I noticed other things related to SVG, if you see this page https://exacoat.com/product/everything-skins-1, there’s a SVG ‘EVERYTHING SKINS (1)’ with the width of 800px, but instead of scaling the svg, it just cropped the svg. It was normal before.

Regards

Hi shandysuta!
1. With Logo everything is working as expected: https://undsgn.d.pr/eSajJz
The only suggestion is to declare a size here, ex: https://undsgn.d.pr/hzYzih
2. SVGs don’t work as images, here reference article ( in fact, if you open your SVG as a text file you can see that it has fixed measures https://undsgn.d.pr/u42oza ): https://css-tricks.com/scale-svg/

Hi stefanscheider, and thank you for appreciating Uncode!
Do you mean that you would like to have the dots also on mobile? In case you can try a code like this:

@media (max-width: 959px){
.onepage-pagination {
    display: block !important;
}
}

Or would you like to have a burger. menu visible only on mobile?

Fantastic and perfect! Works great – thank you!

In case of wanting a burger – do you have also a solution?

Hi stefanscheider, and thank you for the confirmation! No we don’t have a special solution, unless suggest to creare a normal menu, after this we can help with a CSS code to hide it on desktop so you have it visible only on mobile!

Ok, I prefer the navigation dots. The only thing now: The dots are showing up on my desktop in a small (mobile phone sized) window, where I tested your code – but still not on my “real” iphone! Do you have an idea, how to manage this? Thank you!

Hi stefanscheider! As suggested, “you can try” this code, unfortunately on mobile the dots are even not stamped on the page, my bad but there are so many functions that I can’t remember everything.
The only solution is to comment these codes in the file app.js: https://undsgn.d.pr/J6telN

Ok! Thank you for your great and fast support! I will have a closer look to the code! Still love your theme!

Hello elisalew!
Have you also updated the Uncode Core plugin to the latest version? In the current version of Uncode Core, there is practically nothing on line 1910 that would warrant an error, so I need to know for sure what version of Uncode Core you have. I also have the impression that the error message in your comment is missing a part, can you please check?

Let me know, best

Yes, everything is up to date. It started getting the error when I updated the plugin.

Thank you, however please also answer the other question: “I also have the impression that the error message in your comment is missing a part, can you please check?” It seems that the beginning of the message is missing, probably a notice or something, but without that information I don’t know how to help you, not to mention that that line of code simply corresponds to a description field of the section title ‘Navigation’ https://undsgn.d.pr/wvMiFM All section titles are the same in Theme Options and have the ‘desc’ field empty as in the screenshot.

Let me know. Best

Ah ok thank you. I cannot copy any more info than that because the code is cut off by the side of the dashboard and I cannot close it – I think the error in the plugin is causing that error I can send a picture if I have an address to email it to

Hello, do you mean this sidebar https://undsgn.d.pr/jDx8r5? If you mean that one you can collapse it and check again if you can see the entire message. However, with a triple click on the message text you should be able to select it entirely and copy it, even if not completely visible.

I’m not sure that a screenshot would be helpful in this case, however if you want to share an image you can use a tool like https://snipboard.io/ or similar that allows you to share images. Let me know, best

Sorry for the confusion. What I am saying is that there is no way to collapse the sidebar: https://snipboard.io/X65Zqy.jpg

Hi luciamyv! It seems that for some reasons we cannot debug from here it’s not possible to save Theme Options on your installation, please find here a dedicated article that can guide you to the debug: https://support.undsgn.com/hc/en-us/articles/115000580429

Thanks!

Thank you for the confirmation, hope you can find the culprit!

I can’t figure out what resource i’m missing. The php version is 7.4.30 https://smartsafety.com.ar/3s/wp-content/uploads/2022/09/Screen-Shot-2022-09-22-at-12.01.19.png. The url i’m working on is https://smartsafety.com.ar/3s/ Can you help me find out where is the error? It only happens when adding colors, not other theme options changes.

Thank you very much!

Hi Aimtechnical! If you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Unfortunately there are few cases of users having problems with Demo Import, when this happens it is always related to server settings, so each case must be looked at and there is no common rule: https://support.undsgn.com/hc

can i get theme documentation pls

It’s online here: https://support.undsgn.com/hc

ok thanks for the replay Can i import demo theme as shown in live preview

Hi SassaBjorg! Thanks for the report, I will notify the developers now and let you know as soon as possible!

Thank you very much!

Hi SassaBjorg! We have just published Uncode 2.7.2. After having installed this version and updating the Uncode Core, you can use this filter, in your Child Theme, to use the normal WooCommerce query when filtering an attribute: https://support.undsgn.com/hc/en-us/articles/360000874278#woocommerce-query-filtering-attribute

You guys are quick, thank you so much!

I updated both the theme and the Uncode Core plugin. I put the snippet below in the functions.php of the Child theme, but nothing changed.

/** *

• Use WooCommerce query while filtering a product attribute
• @return bool *

/ add_filter( ‘uncode_use_woocommerce_nav_attributes_query’, ‘__return_true’ );

I’ve got Hooks enabled in the Theme options as well. Am I missing something?

Hi SassaBjorg! Please update this file on your installation:
https://www.dropbox.com/s/29onwqc8amdi63p/ajax-filters.php.zip?dl=0
This is the path of the file:

uncode/core/inc/helpers/ajax-filters/ajax-filters.php

I hope it goes well because without access it is not easy.

Thanks again, but it this solution didn’t work either. I renewed my support, so I can grant you access. Should I open a new ticket or is there a quicker way?