Hi gradozerobeats! We are sorry but we cannot understand an issue if we don’t have the link to the page to check if there are some errors. Please share the link.

Hi gradozerobeats! You should set the module to Custom Link as for doc. For example is listed in the video within the various options: https://www.youtube.com/watch?v=i45KjhZ8Q4k&list=PLOF9yNd_bMKC6OKHg6DuCm1o0Ffkg6w8A&index=2

I followed the instructions in the video but it still doesn’t work.

Hi gradozerobeats! Unfortunately, it’s not possible for us understand what you are doing wrong from here. Try to create this module from scratch, maybe you did something wrong.
The only extra suggestion I have is to be sure you are not using this option ( https://undsgn.d.pr/6GiE1J ), that these media don’t have the team member option ( https://undsgn.d.pr/7zZrqS ), and that these media are not SVG. If that doesn’t help you, you need to open a ticket so the developers can access the installation and see what you’re doing wrong.

I created a new gallery from scratch following the new instructions and it still doesn’t work

Hello okgeorgestudio! We see, from here, you’re still running Uncode 2.2.8.3 https://undsgn.d.pr/8ANh13 so you have not updated for more than two years. Since you have update PHP and WP as well, we strongly recommend to update Uncode and the included plugins too.
Let us know if that fixes the issue, best

Hi, thank you for your fast response. I understand what you’re saying makes sense, I really do. And you already did tell me, and I already updated the theme to try to solve.

However the update is causing way more many problems to the website overall (both mobile and desktop), the menu’s look and other things, like for example, it’s still not reading on Chrome anymore and the website is crashing and becoming slower either way.

Just for the sake of showing you, I updated it again. Take a look now on various pages on mobile:

- https://okgeorgestudio.com/our-services/ - https://okgeorgestudio.com/

So here’s what I propose. Take a look and confirm you see the problem. What I’ll do next is RESTORE to the version before once again, where the problems were there, but less drastic.

I’ll also PAY for the support, so I can get your proper support. How does that sound, dear UNDSGN Team?

Unfortunately I can’t tell you why you have this problem, at the moment it hasn’t happened to any user and by now the update is a month since it was released, maybe it will be some borderline case or caused by possible extra plugins. Yes open a ticket and notify here the ticket number, don’t downgrade to the old version, leave this one. Update your profile with all logins, both for WordPress and FTP, so developers can access.

Alright. Should I buy it by clicking on “Renew Support” and buying it for US $ 46? And can you send me the link so I can update the Wordpress and FTP info please?

Hi gradozerobeats! Do you need something our demo? https://undsgn.com/uncode/shop/everyday-backpack/
In case you need to activate this option: https://undsgn.d.pr/5Hm258

Exactly that is what I need. But I have a problem. I don’t see that button on my screen

What version of Uncode do you have?

2.6.2

Can you please check if in your version this option is located in Theme Options > Product > Content?

Yes, I have that option activated in the product options

Hi knotsax! No this is not an option but we can suggest a quick CSS, please share the URL of the page where you have this module, so we can create a code based on your settings.

Hi! Thanks for your quick reply! Sure – https://duoaliada.com – homepage of the mobile version. I’m using a different solution for the desktop version so I don’t really need any arrows there, only on the mobile.

Hi knotsax! These should work, please give it a test by inserting in the page custom CSS option:

.owl-nav.disabled {
    display: block;
}
.owl-nav-container.btn-default.btn-hover-nobg {
    background-color: transparent !important;
}

It worked! Thank you very much!

One thing I’m struggling to customise is the “image coloration – desaturation” of the post gallery on the mobile device. It works perfectly on the pc version of the website, but on the mobile has no effects at all. Is there a CSS option to force desaturation on the mobile?

Thank you for the confirmation!
What is exactly the section you refer your website affected by this issue?

Thanks to you! Actually it’s the same section on the homepage. The post featured photos are not being transformed to “desaturated”. Weirdly it works fine in the frontend editor but as soon as I update and open the site on the smartphone the desaturation effect is not there (I checked it on Safari snd Brave browsers). This is only for mobile version. The desktop works fine. Thx!

Hello, this is what we see, are you refer to this section? https://undsgn.d.pr/Yug0Ex + https://undsgn.d.pr/q7kkYD They seems desatured, could you provide a screenshot of what you see please? Did you try to empty the browser cache? Let us know

Oh that’s weird. Yes, I cleaned cash and I also installed chrome for smartphone to check if the problem was the browser. But the same result. How is that possible. Here is what I see: https://ibb.co/MD7wmVV

Oh, I see, you have “Low power mode” on, please switch it off and check again. Let us know.

It worked for me… however at this moment they aren’t desaturated on desktop either: https://undsgn.d.pr/hYinuh

On my desktop version they are desaturated (after cleaning cache): https://ibb.co/CbRMtmv

Any idea why there is such a problem with this effect? Is there a way to solve it?

Also, I noticed something what might help resolving this problem (?). On the screenshot you sent me the menu bar is sticky? That’s very weird because I set it up as fixed and on my pc and other computers it’s indeed fixed. Why on your it’s sticky?! It would be nice to understand why there are such differences in the way the page is displayed. Thank you!

Hi windmeile! I passed your request on to the development team who seems to have found a problem. I will let you know by the end of the day or tomorrow about a possible fix.

Thank you so much!

Hi again, since we’re restored, it looks like a new problem started occurring, one with the following message “There has been a critical error on this website. Learn more about troubleshooting WordPress” This is happening on pages especially with WP text.

See here: https://www.dropbox.com/s/w6k0oyj7fyv08n6/Screen%20Shot%202022-10-10%20at%206.13.52%20PM.png?dl=0

Any advice on how to fix?

Hi, it looks like your theme update is causing lots of issues. Unfortunately I didn’t want to update but it went through automatic update. Can you please fix?

Hi okgeorgestudio! At this moment it seems you are running a cached version of Uncode 2.2.8.3 https://undsgn.d.pr/CwkoLR so you haven’t updated in over two years, is that correct?
Regarding the problem with headers and menus on mobile, we released v.2.7.4 a few hours ago.
Regarding the Critical Error reported by WordPress, you should check some error logs and give us clearer information about the error: the file and line involved for example.
If our update creates a lot of issues, as you are saying, here you should see thousands of similar comments, but this is not the case (also because our Beta Tester customers accurately tested the latest update before the public release).
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc

Hi, I just updated the new theme manually, it’s causing the same menu issues and messing up the mobile pages.

Just to clarify, first I’m downloading the UNCODE file from theme forest’s download as usual, then I’m uploading it manually on my FTP by replacing the Uncode theme folder. This is causing the website’s errors. Can you please help?

Also, to submit a ticket we must pay it seems. and I promise you the issues are coming from your theme update. Look at the comment before me (robdeighton), it looks like they’re facing similar issues with the theme update.

I sent you an email yesterday, can you please contact me there to figure this out?

Bear in mind that I’ve been using your theme for about a decade, so I know how to update themes, etc. (now, I restored it to the previous version again because I don’t want the issues appearing)

Thanks!

Hi okgeorgestudio! The user “robdeighton” refers to something completely different, but if there is a problem with the update, here you should literally read thousand of comments (and not one as you refer “robdeighton” that is also with extra plugins). That you need to renew support to open a private ticket is an Envato Policy and it is the same for every theme, no one is telling you that we don’t help you (as you see we are here to help) but if we can’t see and debug your site and other users don’t report the same problem it naturally becomes longer and more tedious.
So you should at least put the new update online and leave it until our developers have gotten a feel for your settings, hopefully from the outside they can see why you say you have this problem and other users don’t (maybe it’s a borderline case or the problem depends on something else). We are European located so you can evaluate a good timing.

Oh of course! Absolutely I just updated to the new theme update, causing the mobile issues. It’s online and ready for your view now.

One of many examples of the chaos it’s creating: https://www.dropbox.com/s/oiyc47p3yeskr6a/IMG_4227.PNG?dl=0)

Take a look and let me know!

No we probably don’t understand each other—developers need to look at your site, not a screenshot. Consider that as I said we are localized in Europe and in 10 minutes we close the office for the day, so tomorrow morning send us here the live link of your site with the new version of Uncode installed and without possible extra plugins active.

Yes, here’s the live website: www.okgeorgestudio.com

And it has the new theme installed. No new plugins or anything like that. It’s been functioning well for years.

When we open your link we have this: https://undsgn.d.pr/LmhajN

I don’t understand what this is? Is this supposed to mean anything?

When I open my website with the updated theme, I have this on mobile: https://www.dropbox.com/s/oiyc47p3yeskr6a/IMG_4227.PNG?dl=0

And this on desktop: https://www.dropbox.com/s/sjnf0mg93h4e6c9/Screen%20Shot%202022-10-11%20at%2011.55.24%20AM.png?dl=0

The simple fact of the matter when I update the theme, the clean way through the FTP, it’s causing a visual chaos. When I revert, it’s going back to normal.

If you answer my email I sent you via info@okgeorgestudio.com , I can send you my website credentials if you wish to access it.

We mean this: https://undsgn.d.pr/WWIOtu
No sorry support should be done here and not privately via messages or emails, after all that’s what Envato’s support expiration is all about and we as authors need to dedicate to that.

That’s super bizarre, probably because the updated theme is causing these issues.

I now reverted to the previous version, take a look now: www.okgeorgestudio.com

And try from another browser.

Listen, if you truly want to be paid to explore the problem, I will, but you need to promise me if the culprit is indeed the theme update you provided, you’ll refund me.

It’s the same and this is not theme related as you can see, we are from Italy: https://undsgn.d.pr/y80ita
Anwyay, I think the problem is related to the fact that in all your Rows you have the shifted property of the Off-Grid settings.
This was something that was broken and was fixed in the last update, so now you see this problem (I have no idea why you have this very particular setting applied to each Row). Try using this code to fix it:

.vc_row[data-parent] > .row > [class*=shift_y_neg_] {
    margin-top: 0 !important;
}

Thanks! So you’re telling me I have to: 1) Update the theme to the latest version 2) Copy-paste this code, but where exactly? Can you kindly tell me where to find the place to put it to?

Theme Options > CSS: https://support.undsgn.com/hc/en-us/articles/213455789