8598 comments found.
Hi! I hope you’re doing well. I think UNCODE is amazing, and I use it on many websites of mine, have been for the last decade.
Unfortunately, critical errors starting happening all over on my website recently, and after the GoDaddy technicians investigated, here’s what they told me: they upgraded the PHP for all their websites from 5.6 to 7.4 in late September 2022. And the critical errors happening on my website seem to be related to the widgets of the Uncode which aren’t keeping up with the new PHP, it seems. I’ve copy-pasted an example of the Fatal Error message below.
URL (example) >>> https://okgeorgestudio.com/2022/05/proud-media-partner-of-make-a-wish-foundation/
Can you please take a look and see what can be done? My clients aren’t able to access my website depending on the browser they use, and I can’t create any new pages either. Needless to say, this is something we must get fixed asap.
Please help.
Fatal error: Uncaught Error: Call to undefined function uncode_get_widget_module_id() in /var/www/wp-content/themes/uncode/vc_templates/vc_wp_text.php:97 Stack trace: #0 /var/www/wp-content/plugins/uncode-js_composer/include/classes/shortcodes/core/class-wpbakeryshortcode.php(451): require() #1 /var/www/wp-content/plugins/uncode-js_composer/include/classes/shortcodes/core/class-wpbakeryshortcode.php(424): WPBakeryShortCode->loadTemplate(Array, ‘The 16th Editio…’) #2 /var/www/wp-content/plugins/uncode-js_composer/include/classes/shortcodes/core/class-wpbakeryshortcode.php(548): WPBakeryShortCode->content(Array, ‘The 16th Editio…’) #3 /var/www/wp-content/plugins/uncode-js_composer/include/helpers/helpers.php(1323): WPBakeryShortCode->output(Array, ‘The 16th Editio…’) #4 /var/www/wp-includes/shortcodes.php(356): vc_do_shortcode(Array, ‘The 16th Editio…’, ‘vc_wp_text’) #5 [internal function]: do_shortcode_tag(Array) #6 /var/www/wp-includes/shortcodes.php(228): preg_replace_callback(’/\\[(\\[?)(vc_wp_…’, ‘do_shortcod in /var/www/wp-content/themes/uncode/vc_templates/vc_wp_text.php on line 97
Hello okgeorgestudio! We see, from here, you’re still running Uncode 2.2.8.3 https://undsgn.d.pr/8ANh13 so you have not updated for more than two years. Since you have update PHP and WP as well, we strongly recommend to update Uncode and the included plugins too.
Let us know if that fixes the issue, best 
Hi, thank you for your fast response. I understand what you’re saying makes sense, I really do. And you already did tell me, and I already updated the theme to try to solve.
However the update is causing way more many problems to the website overall (both mobile and desktop), the menu’s look and other things, like for example, it’s still not reading on Chrome anymore and the website is crashing and becoming slower either way.
Just for the sake of showing you, I updated it again. Take a look now on various pages on mobile:
- https://okgeorgestudio.com/our-services/ - https://okgeorgestudio.com/
So here’s what I propose. Take a look and confirm you see the problem. What I’ll do next is RESTORE to the version before once again, where the problems were there, but less drastic.
I’ll also PAY for the support, so I can get your proper support. How does that sound, dear UNDSGN Team?
Unfortunately I can’t tell you why you have this problem, at the moment it hasn’t happened to any user and by now the update is a month since it was released, maybe it will be some borderline case or caused by possible extra plugins. Yes open a ticket and notify here the ticket number, don’t downgrade to the old version, leave this one. Update your profile with all logins, both for WordPress and FTP, so developers can access.
Alright. Should I buy it by clicking on “Renew Support” and buying it for US $ 46? And can you send me the link so I can update the Wordpress and FTP info please?
Hi okgeorgestudio! WordPress and FTP logins can be added in your private profile when you access the Help Center: https://support.undsgn.com/hc
Yes, it’s saying “Your ThemeForest’s item support license for Uncode WordPress Theme is expired.” Should I buy it on this page by clicking “Renew Support”?
Hi okgeorgestudio! Yes you will be redirected to the Envato website (please note that we are European located and now we are closing our office for today, so we cannot be back to you more for today).
Hello. I would like to activate a function so that when adding a product to the cart, it does not redirect to any page or reload the current page. Simply the mini cart appears with the message that a product has been added to the cart. How can I do that? Thanks!
Hi gradozerobeats! Do you need something our demo? https://undsgn.com/uncode/shop/everyday-backpack/
In case you need to activate this option: https://undsgn.d.pr/5Hm258
Exactly that is what I need. But I have a problem. I don’t see that button on my screen
What version of Uncode do you have?
2.6.2
Can you please check if in your version this option is located in Theme Options > Product > Content?
Yes, I have that option activated in the product options
Check also this option in the WooCommerce settings: https://lopezb.d.pr/TFakPU
that option is activated too
We are sorry but there are not other settings involved, try to update the theme (even though we didn’t have any issues related to this in the old version), or open a ticket so the developers can access and check your website: https://support.undsgn.com/hc
I would like to be able to edit the order of the texts and buttons that appear in the pop-up when clicking the “quick-view” button. Where are those fields edited?
Hello gradozerobeats, you can create a custom layout for your Quick View thanks to the Content Blocks and the use of Dynamic features modules. Please have a look to the docs: https://support.undsgn.com/hc/en-us/articles/360011108877-Quick-View and let me know if you still have further doubts. Best
Hello,
I previously purchased your uncode theme and I licensed it in a different domain, now I deleted that website and I want to license it to my new website, Would you help me with this problem?
Thank you.
Hi GloriaThemes! Please, as suggested next to the error message you probably have, please send a private message using the form that you find on this page: https://themeforest.net/user/undsgn
Hi there,
A quick question. Is it actually possible to have navigation arrows with transparent background (post gallery with carousel layout). I would love to have only arrows shapes visible, without the coloured quadratic background..
Hi knotsax! No this is not an option but we can suggest a quick CSS, please share the URL of the page where you have this module, so we can create a code based on your settings.
Hi! Thanks for your quick reply! Sure – https://duoaliada.com – homepage of the mobile version. I’m using a different solution for the desktop version so I don’t really need any arrows there, only on the mobile.
Hi knotsax! These should work, please give it a test by inserting in the page custom CSS option:
.owl-nav.disabled {
display: block;
}
.owl-nav-container.btn-default.btn-hover-nobg {
background-color: transparent !important;
}
It worked! Thank you very much!
One thing I’m struggling to customise is the “image coloration – desaturation” of the post gallery on the mobile device. It works perfectly on the pc version of the website, but on the mobile has no effects at all. Is there a CSS option to force desaturation on the mobile?
Thank you for the confirmation!
What is exactly the section you refer your website affected by this issue?
Thanks to you! Actually it’s the same section on the homepage. The post featured photos are not being transformed to “desaturated”. Weirdly it works fine in the frontend editor but as soon as I update and open the site on the smartphone the desaturation effect is not there (I checked it on Safari snd Brave browsers). This is only for mobile version. The desktop works fine. Thx!
Hello, this is what we see, are you refer to this section? https://undsgn.d.pr/Yug0Ex + https://undsgn.d.pr/q7kkYD They seems desatured, could you provide a screenshot of what you see please? Did you try to empty the browser cache? Let us know
Oh that’s weird. Yes, I cleaned cash and I also installed chrome for smartphone to check if the problem was the browser. But the same result. How is that possible. Here is what I see: https://ibb.co/MD7wmVV
Oh, I see, you have “Low power mode” on, please switch it off and check again. Let us know.
It worked for me… however at this moment they aren’t desaturated on desktop either: https://undsgn.d.pr/hYinuh
On my desktop version they are desaturated (after cleaning cache): https://ibb.co/CbRMtmv
Any idea why there is such a problem with this effect? Is there a way to solve it?
Also, I noticed something what might help resolving this problem (?). On the screenshot you sent me the menu bar is sticky? That’s very weird because I set it up as fixed and on my pc and other computers it’s indeed fixed. Why on your it’s sticky?! It would be nice to understand why there are such differences in the way the page is displayed. Thank you!
Hi knotsax! Probably the fact that we see something different is related to the cache plugin you are using. Anyway, please try to insert this code in the Page CSS options:
@media screen and (max-width: 959px){
.owl-carousel .owl-item img {
filter: saturate(0%);
}
}
Hi! Thanks so much. It worked!
Hi knotsax, and thank you for the confirmation! 
Hi Guys.
Couple of very quick questions.
1. How do I remove social buttons from Off Canvas menu? Even when I deselect “Social Icons” they still show up.
2. How do I display my logo on the Off Canvas menu?
Thank you.
Hello!
- Sorry for the issue and thank you for the heads-up, you’re absolutely right about the social icons. We already have a patch though: you have to replace the file wp-content/themes/uncode/partials/menus.php with the one at this link https://www.dropbox.com/s/qycp40d17tz29jz/menus.php?dl=0 A feedback from you will be very appreciated of course
- Not sure to understand, instead, the problem about the logo, sorry: can you add some details, maybe a link or a screenshot to make it clearer?
Thank you in advance, best
That worked perfectly, thank you!
I am assuming that the site logo should appear at the top of the off canvas menu when it is opened, as it does with the overlay menu.
Thank you.
Hello! Here is how the logo works (you can see it on our demo) https://undsgn.d.pr/4Taf7d It occupies the opposite side of the burger toggle and slides out of the window according with the movement the nav bar makes to enter the layout.
Hi, first of all its an amazin theme, so beautiful and so much flexibility.
However, since the most recent version 2.7.x it has become very very slow on products with many variations. Archive pages containing products with many variations or variable products open very very slow (up to 30 seconds). Before you suspect bad hosting or incompatibility with plugins:
1. If I switch to twenty twenty one theme, the products with the many variations open up fast, of course not as fast as a single product, but it is absolutely acceptable. 2. I have a dedicated server with CPU Intel Xeon-D 2141I – 8c/16t – 2.2 GHz/3 GHz RAM 32 GB ECC 2133 MHz 2×500 GB SSD NVMe.
I did some further debugging for you, and Query Monitor is showing 6-8000 queries (lots of them duplicate queries) when requesting a page, wheras with the standard theme and same plugins, its only ~600 queries.
I cannot send you a link because my site is fully cached and you would not see how slow it is, but you can very easily reproduce this error, just create a product with >200 variations and try to open it.
Thanks for your help, kind regads, Michael
Hi windmeile! I passed your request on to the development team who seems to have found a problem. I will let you know by the end of the day or tomorrow about a possible fix.
Thank you so much!
Hi windmeile! Please update these files on your server: https://www.dropbox.com/s/cgw7ycqhc62sa52/fix_variations_performance.zip?dl=0
The path where they are located is “uncode/core/inc/compatibility/woocommerce/variations/”.
Let us know if you have problems installing the fix or how it goes!
Hi,thanks for providing this quick fix, I implemented as described but unfortunately no change, still very very slow. I’m happy to give you my credentials and SFTP access for further investigation, but my support license has expired. Do I have the renew? Thank you very much in advance!
Hi windmeile! Ok send a private message from our profile page and include complete logins (WordPress and FTP): https://themeforest.net/user/undsgn
Hi Uncode Team!
I am trying to translate my product with WPML. However, the Page option doesn’t get copied on the translation, and I can’t seem to find the option on the WPML settings (For example, something like _uncode_page_options)
Which custom fields do I need to change the permission to ‘Copy’?
Regards
Hi shandysuta! Uncode is one of the WPML certified themes, this means that their support will take care to support users, please open a ticket with them and they will follow with your WPML specific requests: https://support.undsgn.com/hc/en-us/articles/214003905
Ok! Thank you
Thank you for the confirmation!
Hi there,
I’ve had this theme for years, and it’s amazing! I use it on many websites too.
I encountered an issue yesterday by updating the theme in that it messes up my entire menu and pages on mobile: https://www.dropbox.com/s/oiyc47p3yeskr6a/IMG_4227.PNG?dl=0
Luckily, I restored it to the version before, and tried updating again to verify it was the update and only that update that was causing the issue, and indeed it was the culprit.
Now, could it be because I clicked on the update from “Appearance > Themes” and not the system status? And I should avoid the version from there? Or is that the same update and there’s issue with the new version?
Hi again, since we’re restored, it looks like a new problem started occurring, one with the following message “There has been a critical error on this website. Learn more about troubleshooting WordPress” This is happening on pages especially with WP text.
See here: https://www.dropbox.com/s/w6k0oyj7fyv08n6/Screen%20Shot%202022-10-10%20at%206.13.52%20PM.png?dl=0
Any advice on how to fix?
Hi, it looks like your theme update is causing lots of issues. Unfortunately I didn’t want to update but it went through automatic update. Can you please fix?
Hi okgeorgestudio! At this moment it seems you are running a cached version of Uncode 2.2.8.3 https://undsgn.d.pr/CwkoLR so you haven’t updated in over two years, is that correct?
Regarding the problem with headers and menus on mobile, we released v.2.7.4 a few hours ago.
Regarding the Critical Error reported by WordPress, you should check some error logs and give us clearer information about the error: the file and line involved for example.
If our update creates a lot of issues, as you are saying, here you should see thousands of similar comments, but this is not the case (also because our Beta Tester customers accurately tested the latest update before the public release).
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hi, I just updated the new theme manually, it’s causing the same menu issues and messing up the mobile pages.
Just to clarify, first I’m downloading the UNCODE file from theme forest’s download as usual, then I’m uploading it manually on my FTP by replacing the Uncode theme folder. This is causing the website’s errors. Can you please help?
Also, to submit a ticket we must pay it seems. and I promise you the issues are coming from your theme update. Look at the comment before me (robdeighton), it looks like they’re facing similar issues with the theme update.
I sent you an email yesterday, can you please contact me there to figure this out?
Bear in mind that I’ve been using your theme for about a decade, so I know how to update themes, etc. (now, I restored it to the previous version again because I don’t want the issues appearing)
Thanks!
Hi okgeorgestudio! The user “robdeighton” refers to something completely different, but if there is a problem with the update, here you should literally read thousand of comments (and not one as you refer “robdeighton” that is also with extra plugins). That you need to renew support to open a private ticket is an Envato Policy and it is the same for every theme, no one is telling you that we don’t help you (as you see we are here to help) but if we can’t see and debug your site and other users don’t report the same problem it naturally becomes longer and more tedious.
So you should at least put the new update online and leave it until our developers have gotten a feel for your settings, hopefully from the outside they can see why you say you have this problem and other users don’t (maybe it’s a borderline case or the problem depends on something else). We are European located so you can evaluate a good timing.
Oh of course! Absolutely I just updated to the new theme update, causing the mobile issues. It’s online and ready for your view now.
One of many examples of the chaos it’s creating: https://www.dropbox.com/s/oiyc47p3yeskr6a/IMG_4227.PNG?dl=0)
Take a look and let me know!
No we probably don’t understand each other—developers need to look at your site, not a screenshot. Consider that as I said we are localized in Europe and in 10 minutes we close the office for the day, so tomorrow morning send us here the live link of your site with the new version of Uncode installed and without possible extra plugins active.
Yes, here’s the live website: www.okgeorgestudio.com
And it has the new theme installed. No new plugins or anything like that. It’s been functioning well for years.
When we open your link we have this: https://undsgn.d.pr/LmhajN
I don’t understand what this is? Is this supposed to mean anything?
When I open my website with the updated theme, I have this on mobile: https://www.dropbox.com/s/oiyc47p3yeskr6a/IMG_4227.PNG?dl=0
And this on desktop: https://www.dropbox.com/s/sjnf0mg93h4e6c9/Screen%20Shot%202022-10-11%20at%2011.55.24%20AM.png?dl=0
The simple fact of the matter when I update the theme, the clean way through the FTP, it’s causing a visual chaos. When I revert, it’s going back to normal.
If you answer my email I sent you via info@okgeorgestudio.com , I can send you my website credentials if you wish to access it.
We mean this: https://undsgn.d.pr/WWIOtu
No sorry support should be done here and not privately via messages or emails, after all that’s what Envato’s support expiration is all about and we as authors need to dedicate to that.
That’s super bizarre, probably because the updated theme is causing these issues.
I now reverted to the previous version, take a look now: www.okgeorgestudio.com
And try from another browser.
Listen, if you truly want to be paid to explore the problem, I will, but you need to promise me if the culprit is indeed the theme update you provided, you’ll refund me.
It’s the same and this is not theme related as you can see, we are from Italy: https://undsgn.d.pr/y80ita
Anwyay, I think the problem is related to the fact that in all your Rows you have the shifted property of the Off-Grid settings.
This was something that was broken and was fixed in the last update, so now you see this problem (I have no idea why you have this very particular setting applied to each Row). Try using this code to fix it:
.vc_row[data-parent] > .row > [class*=shift_y_neg_] {
margin-top: 0 !important;
}
Thanks! So you’re telling me I have to: 1) Update the theme to the latest version 2) Copy-paste this code, but where exactly? Can you kindly tell me where to find the place to put it to?
Theme Options > CSS: https://support.undsgn.com/hc/en-us/articles/213455789
Do I copy paste at the very end? Like here? https://www.dropbox.com/s/dzhysdf9as2rm4d/CSS.png?dl=0
Then click on save?
Thank you so much btw! Hope this will heal things
You welcome.
Hi, since your recent updates from uncode 2.6 – custom post types are now displaying blank screens. (https://exhibitormanual.naturalproducts.co.uk/exhibitor-listing/sisters/) I have had to roll back to 2.6 – I thought I would just let you know.
The problem is with the theme because if I use standard wordpress 2022 theme, the custom posts all work fine.
Thanks
Hi robdeighton! From here it’s really not easy to understand the issue, or how to replicate it properly. Please send a pvt message using the form you find on this page, and include all the necessary info: https://themeforest.net/user/undsgn
HI i m tiring to import demo content but facing the issue
Ooops, the Demo Content couldn’t be imported all in once Please refer to this troubleshoot thread for a possible workaround.
https://ibb.co/ZY2wzgZ https://ibb.co/xgqYDsb Please tell me how to import contents and layoutsHello, from the screenshot of your System Status it seems to fail to calculate the actual PHP Max Input Vars allowed. Your server is probably running blocks or time outs that do not allow the import process to succeed. Have you tried to follow the advice in the doc? https://support.undsgn.com/hc/en-us/articles/213459629 If this does not help, I suggest you open a ticket in the Help Centre and provide your WP backend logins there so we can check it out better: https://support.undsgn.com/hc Best
Hi guys, FYI since your last update, for memberpress plugin users, the checkout option on two pages does not work correctly, after filling in the first form the website does not redirect to the payment page. I have been testing with the memberpress team, and it is a problem that only occurs with the uncode theme. To make the checkout works while the uncode team fix it, just enable the single page checkout option in memberpress like this – MemberPress > Settings > Account > Single Page Checkout. Hope this helps.
Hi Sacristan! Thank you for the report and the proposed solution. I will pass the to report to the developers so they put it on the list of possible fixes to check. If you can open a private ticket in our Help Center this would be better when extra Premium Plugins are involved so they can replicate your setup and fix the possible problem in less time.
Hi Team, This is a pre sale question. I have a requirement as to hide the shop completely and required to show only for people with login credentials. Basically a private shop for authorised people. Is this theme has this feature? Kindly let me know.
Hi there, on my pages I have an empty space on the top of the page when I drag a header or an other element in. Seams like this is the header, I turned it off at the bottom of the page options but it doesn’t seem to work….
Hi que_pasa_graphics! If you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Or at least, ask with an account that bought the theme. Thank you! https://support.undsgn.com/hc
Has the support for Relevanssi in the latest couple of versions stopped? We’re seeing no results when Relevanssi is active (but Relevanssi is returning fine in Admin)
Let us know how it goes or if you need help to update it.
Hello, on post carousel with Overflow Visible I want to show only posts on the right side and to hide the posts on the left
Hi HamdiBouafoura! We are sorry but there is not a code to make only a side of the overflow to hide the elements. The only solution is to “hide” the elements with a column with background and a bigger z-index, ex: https://undsgn.d.pr/PKYx44
Hi! My social media icons aren’t showing on the mobile menu but they are showing in the desktop and ipad version. I have the overlay menu option. No custom CSS interfering. Is this correct?
I’ve tried working around it ny adding them manually in the menu. I’m using the social media shortcode in a custom link with # on the link, but there’s nothing there. Another idea I have is to add the short code in the menu php file, but there’s so many of them so I have no idea what file to target.
My support are expired so I’m hoping you might point me in the right direction, none could help me in the uncode theme facebook group since this is such a theme-specific question. I’m unable to renew support for now.
Hi kamis! Without a link to your site, it’s really hard to tell what’s going on. In a nutshell you would like to have a similar result? https://undsgn.com/uncode/homepages/portfolio-agency/
Thanks for your quick response. Yes! Excactly like that. (Though I’ve made a text instead of links above). My site is kamis.se
Hi kamis! At the time of writing we are even not able to see the menu, probably for a Skins issue: https://undsgn.d.pr/y2602F
Hi! Yes, I hade it like that for a brief moment while I was looking for a solution, but it should be normal now (and I’m not touching any more settings!)
Hi, we are sorry but nothing changes, please deactivate Autoptimize plugin and clear the cache while we are checking your website…
Moreover can you please send us a screenshot of how you created this menu in the admin (“though I’ve made a text instead of links above”)? ...
Alright, thanks. I’ve cleared the cache and deactivated the plugins. The screen is below, but I can tell you it’s an ugly solution. The text is basically just a custom link where I added a paragraph in the navigation label, then I created its own css class and styled it so it looks like a regular, unclickable, text.
http://media1.kamis.se/2022/10/F3558679-273E-476A-B406-3227B31BAAE0.pngHi, we still don’t understand how you created this (and why you don’t used the Uncode Socials), anyway this code should fix:
li.menu-item-link.social-icon.tablet-hidden.mobile-hidden.social-120648, li.menu-item-link.social-icon.tablet-hidden.mobile-hidden.social-149499, li.menu-item-link.social-icon.tablet-hidden.mobile-hidden.social-149523 {
display: inline-block !important;
margin: 0 9px;
}
ul.menu-smart.sm.sm-vertical.menu-smart-social {
text-align: center;
}
Yees! Thank you so much. You are the best!
(I’m actually using the socials in themeoptions/utilities, and now I can see them on the mobile too, so you fixed everything)
Thank you for the confirmation!
Hey Uncode,
Does your theme have the ability to have diagonal lines between columns? I know we can add them to the top + bottom of the row but my client is requesting something like this… is it possible?
https://cloud.metalpotato.com/YwnlwGHi MetalPotatoUK! No we don’t have this, in fact we never show in none of our demos. I’m not sure if you can create something similar with the a Shape Divider with an exaggerated height: https://support.undsgn.com/hc/en-us/articles/360000564625
I purchased two licenses a while ago for two sites. I deregistered the licenses on both sites, but when I tried to use them again, only one worked. The other one says it has exceeded the max number of activations. How I can get this cleared up without paying for 6 more months of support?
Hi and sorry for the delay during the weekend! As suggested by the instruction next to the error message you have, please send a private message using the form you find on this page, and include your Purchase Codes: https://themeforest.net/user/undsgn
Thank you!
Thank you for the confirmation, we already replied to you!
Hello, For the new top bar to work the navigation cannot be overlay/fullscreen? Thank you
Hi Maxim1985! We are sorry but ss for documentation this is only available for the Horizontal Menus: https://support.undsgn.com/hc/en-us/articles/8589240024081
){kind=link}
