8598 comments found.
Hi, I have some placeholder images that I cannot delete. I had this problem once and I contacted the support. The support gave me code snippet. But I cannot find the code snippet anymore. Please help
Hi shad_mo! These are the placeholder needed by the Wireframes plugin. Please find the snippet at the bottom of the dedicated documentation: https://support.undsgn.com/hc/en-us/articles/360001634157
Where do I have to put the code snippet? In function php?
Yes, these are PHP code.
thank you
You welcome!
Envira Gallery doesn’t wok anymore after newest update. I’m running a photo page only. soooooooo it’s quite a bad situation.
Works fine on every other theme. Soft-Reinstallation (no Settings reset) done as well.
I didn’t change any settings between when it worked & when it didn’t. Debug doens’t show anything obvious as well.
Envira Support Team said to check in with you guys.
Hi jixel! We tested on one of our installation, and the gallery works as it should: https://lopezb.d.pr/i/oFugkC
Please share at least your website URL.
www.jixel.ch
I can give u temporary admin if u want. Very kind of u to look in to it. Thanks a lot.
Did you sent? We have not yet received anything…
Hi undsgn
I sent u the login info via the contact formular.
Best regards Timo
Hi jixel! We confirm we received them. We’ll let you as soon as possible, consider here tomorrow is a festivity day, so we will probably let you know on November 2.
For some reason I can only view my homepage and post layout properly when logged into my WordPress account. If I try to view the website as a normal user in incognito mode, then the homepage and posts pages are completely different layouts.
Here’s a video showing the issue: https://www.loom.com/share/bbc210fc230c46f6ab9760c7abae5f30
I’ve already confirmed all posts, pages, content blocks are set for public visibility.
Website is blog.creatormachine.com
Hello! We see everything perfectly even in incognito: https://undsgn.d.pr/v/kujh5e Maybe you need to empty some cache? Especially the single post page: from your video it doesn’t even look like you’re inside Uncode, so I’d say the problem is some plugin or cache extension still showing an old version of the site. Let us know.
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hi, how do we remove the animation delay when you open the overlay menu? It takes a couple of seconds for it to open. And when it does it has a slow animation that lays out the menu items. Please can you help?
Hi saquaseafood! Not sure to understand, do you experience the same problem on our demo? https://undsgn.com/uncode/homepages/portfolio-agency/
Yes, do you see how when you open that menu it takes a couple of seconds for the full menu to show. As it has an animation. How do I remove that animation so it just shows without a delay please?
Definitely we don’t see any couple of seconds: https://undsgn.d.pr/v/LoCpc0
There is a delay though, how do I stop this? Your first menu item shows and then the rest follow in an animated way. I can see that in your video. How do we turn this off please?
Ok but this are not “couple of seconds”, this is a sequential animation. Try to play with these settings: https://undsgn.d.pr/i/euDquM
That has worked, thank you. I couldn’t find the right words to explain what that animation was.
Thank you for the confirmation! 
Hello, is there a way to remove /portfolio from the url of custom posts, so for example to change the url from this “site.com/portfolio/slug” to “site.com/slug”
Hi nader-amer! We are sorry but in WordPress this is reserved to the Blog Posts only. Not sure if there are some custom trick to accomplish this. Perhaps Yoast or other similar plugins offer something similar.
ok thanks for your prompt support as usual
Hi nader-amer, and thank you for the confirmation even if we cannot help too much with this!
When using a media gallery block with the Carousel layout in PHP 8.0, I get the following warning: Undefined array key “id” in on line 1922: /home/espaifo1/public_html/revela-t.cat/2023/wp-content/themes/uncode/partials/elements.php There are no problems with PHP 7.4 and older.
Hi Pepminguezcastells! Uncode is compatible with PHP since 2020. What version of Uncode do you have? Please be specific about the Uncode version.
I’m using Uncode version 2.7.4
Hello, could you please share your page URL so we can have a glance to the issue? Without seeing the problem we can only imagine what is going on… here is a possible fix meanwhile: replace the file on your server wp-content/themes/uncode/partials/elements.php with the one at this link https://www.dropbox.com/s/6k5h6k842k0plpi/elements.php?dl=0
Looking forward to hearing from you. Best 
Here you can see the warning: https://revela-t.cat/2023/portfolio/rafa-badia-es/
Thank you, did you also have a chance to test whether the patch works? The problem seems to be related to the improper use of some Custom Field within the Elements of the form, but in this case the patch should solve it.
Yes, your patched file solved the issue. Thanks! I hope it can be shipped in the next version of the theme.
Hi Pepminguezcastells, and thank you for the confirmation! Yes sure, it will be part of the next update!
This fix was not committed to the 2.7.5 version of the theme. Can you add it to the next version, please?
Sorry for the issue, I confirm the fix is ready for the next update: https://undsgn.d.pr/i/gREXOP
Thanks!
Thank you for the confirmation!
Hi. I suddenly get this error:
WordPress caught an error with one of your plugins, Uncode Page Builder (Visual Composer).
Warning: “continue” targeting switch is equivalent to “break”. Did you mean to use “continue 2”? in /customers/d/7/9/maefilm.dk/httpd.www/wp-content/plugins/revslider/includes/operations.class.php on line 2851 Warning: “continue” targeting switch is equivalent to “break”. Did you mean to use “continue 2”? in /customers/d/7/9/maefilm.dk/httpd.www/wp-content/plugins/revslider/includes/operations.class.php on line 2855 Warning: “continue” targeting switch is equivalent to “break”. Did you mean to use “continue 2”? in /customers/d/7/9/maefilm.dk/httpd.www/wp-content/plugins/revslider/includes/output.class.php on line 3708 Warning: The magic method Vc_Manager::__wakeup() must have public visibility in /customers/d/7/9/maefilm.dk/httpd.www/wp-content/plugins/uncode-js_composer/js_composer.php on line 221 Fatal error: Unparenthesized `a ? b : c ? d : e` is not supported. Use either `(a ? b : c) ? d : e` or `a ? b : (c ? d : e)` in /customers/d/7/9/maefilm.dk/httpd.www/wp-content/plugins/uncode-js_composer/include/classes/editors/class-vc-frontend-editor.php on line 644
I use: WordPress version 6.0.3 Active theme: Uncode Child (version 1.0.0) Current plugin: Uncode Page Builder (Visual Composer) (version 5.4.7) PHP version 8.0.24
Any tips to resolve is higly appreciated
Hi dengy! Probably your host updated to a recent version of PHP, but from what you write we understand you have a super old version of the theme and WPBakery (v1.7.6 -14/03/2018). Please update the theme, and update also the Required plugins like Uncode Core and Uncode WPBakery: https://support.undsgn.com/hc/en-us/articles/214001205
Hello I would like to make a content block just like the one for posts, but instead with selected pages. Is that possible?
I have tried to do it manually in the WPBakery Page Builder, but cannot find enough options for hover effect, e.g. changing the curser, adding animation to the pictures. I am looking to do something as in the demo Creative Agency, but with pages instead of posts in the grid.
Best regards
Hi Plantepressen! If you have imported the Creative Agency layout you just need to copy and paste this section on your page, and modify the Query to “Page”. Please check this video: https://www.youtube.com/watch?v=uCoHUi9cOu4
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Thanks so much. Exactly what I meant. Would it be possible to add the title of the page when hovering?
Hi Plantepressen! Yes this is in the Block tab if you use the Overlay layout: https://www.youtube.com/watch?v=8JPWtBE9PW4
Hello again. When using the Overlay layout in a portfolio grid with pages, is it then possible to have the title of the page visible, but have the title disappear and an excerpt/text appear when hovering?
Hi Plantepressen! No sorry, we never show this in none of our demo, Title, Description and other elements worked together with the animation. In a nutshell, or always visible or they appear at hover all at once.
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hi, i get an error Message that my Envato Purchase Code does’nt work. The Tip is to unregister I register again and hopefully it works.
What can i do?
Cheers dp
Hi dpentertain! If you got that suggestion, it’s because this site is probably a migration and was originally registered on another domain. Either way, please send a private message using the form you find on this page, include a screenshot of the actual error, and the Purchase Code you are trying to register so we can understand the details and help: https://themeforest.net/user/undsgn
Hi supermex and sorry for the delay during the weekend! If you removed all the fonts it’s normal you see a Serif font since this is the base font of any HTML document. You need to create at least one valid font (it can be a safe HTML fonts like Arial etc), and assign to your elements.
how can I add a safe html font please? After removing fonts and saving, there is a default font already, https://imgur.com/a/Y4ysmwv
Hi supermex! In the Font Family field of the screenshot insert a safe font family, ex: Arial, Helvetica, sans-serif
Testing the new ajax filtering here. After enabling filtering Ajax and under filtering tab selecting the Content Block used in my shop page (content|shop) my shop page won’t load or takes ages and if it does it only shows the heading. https://wparchivio.it/wp-archive/
Also, Is it possible to know the the features of the new feature ajax filtering? I would like to compare it with the Yith Ajax product filter.
Thanks
Hi carlosrosales1979! Unfortunately as already suggested in other messages we from here cannot tell you what the problem is. It seems that your server can’t print the whole page but without you enabling debugging or without developers having access we can’t tell you what the problem is. This update was first tested by the Beta Testers users, and it has been used a bit by everyone for over a month now, right now no one reported something similar. You might consider renewing support so you have a direct channel of private support: https://support.undsgn.com/hc
You can evaluate the differences yourself by looking at our demo and documentation. Try looking in the main Menu of Uncode > Shop > Shop Example. Surely this is built into Uncode, tailored for Uncode and supported by our Team.
Hello, anyone can help me fixing issue with dropdown arrow close to cart? Only happens in vertical menu. Thanks in advance. Screenshot: https://prnt.sc/pngIEevkL50x
Hi xChemical! Yes, sure we can help but this but we need you share the URL of your website so we can understand why your installation is affected by this glitch.
I have a problem with the quick view button. It appears in my Sticky audio player with the name ADD when you click on any song. The issue is that if the page is in English it doesn’t open the pop-up for that button, but with the page in Spanish it works.
Hi gradozerobeats! We are sorry but this is an issue with an extra plugins not with the theme, you should ask the plugin authors help to debug this.
Real quick Questions. What’s going with the logo on my page, it is huge no matter what size I set on the logo theme option? Any hint?
Thanks
https://wparchivio.it/test-page/Hi carlosrosales1979! You have inserted in the Customizer. If you insert a logo in the Customizer this overrides the Uncode logo. Please remove the logo from the Customizer and use the Uncode Theme Options settings.
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Thank you brother. That did the trick.
You welcome!
I have a problem in the store with the sort tab (with which you can sort by date, by popularity, by price…). What happens is that you click on the options and it doesn’t work, it doesn’t redirect or change the url or change the order of the products
Hi gradozerobeats! We are sorry but we cannot understand an issue if we don’t have the link to the page to check if there are some errors. Please share the link.
Hello and thank you, sorry for the issue and thank you for the heads-up, it seems due to a conflict with the new AJAX filter feature. Here is a patch, just replace, on your server, the files:
wp-content/themes/uncode/library/js/ajax-filters.jswp-content/themes/uncode/library/js/ajax-filters.min.jswp-content/themes/uncode/library/js/app.jswp-content/themes/uncode/library/js/app.min.js
with the ones at this link: https://www.dropbox.com/sh/y3w9egi528j6lu4/AAA4a-ETefCgQNE-oXN0kXlqa?dl=0 and let us know please: your feedback will be highly appreciated and will help us include the fix in the next update. Best
Thanks!!
You welcome!
hello, good to see ajax filtering. What about live search for products in the search field. Is there any known compatibility issue with memerpress? Is Uncode compatible with Yitih Wishlist premium plugins? Thanks!
Hi carlosrosales1979! The live search is not part of the update or part of the native features of Uncode. I saw recently a few users with “FiboSearch – AJAX Search for WooCommerce” that works amazing.
Only one user reported a problem with MemberPress but we are waiting his feedback.
Uncode uses the Wishlist on the main demo (obviously some features of the Pro version are disabled because they are not compatible with certain Uncode scenarios).
Thanks. Can you tell me what features of the pro version are disabled. I have Wishlist Yith pro as I need to create customs Wishlist categories.
Hi carlosrosales1979! If I’m not wrong (we developed a few years ago) all the options that involve styles (color of the buttons, icon, etc…).
It looks like the recent version of the plugin broke compatibility with MemberPress. And my support has run out. Can I downgrade to an earlier version?
Hi alphawealthfunds! Can you please be more specific about this issue? If you can give more details we can figure out what broke down and what the scenario is. If you just say it’s broken for the developers it’s really impossible to figure out how to help you. Thank you!
Thank you. All the MemberPress pages show up blank when the latest version of Uncode is installed. Even when all the other plugins are deactivated. If I switch the theme to anything else, the MemberPress pages show again.
Hello and thank you. Here is a fix for Custom Post Type content, it was not made for MemberPress, but I recommend you test it anyway if it solves your case too: replace the files
wp-content/themes/uncode/page.php wp-content/themes/uncode/single.php
with the ones you find at this address https://www.dropbox.com/sh/re1464w3f5el90d/AADs7EZmladJmDXh37rJq-gQa?dl=0
To better understand what your problem is, you should maybe enable WP debugging (https://wordpress.org/support/article/debugging-in-wordpress/):
// Enable WP_DEBUG mode define( 'WP_DEBUG', true );
And allow us to see the error by sharing your site or at least the text of the error.
If this does not help, let me remind you we also have a Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately (or at least ask for support with an account that bought the theme): https://support.undsgn.com/hc
Hi! This is for another matter than the one previously discussed.
Since I updated the theme, it’s been causing menu and display issues. The first one you helped me fix by giving me the CSS code. It solved it, thanks for that!
The second visual discrepancy is menu-related. It’s cause the mobile menu to become grey instead of the usual white (https://www.dropbox.com/s/eumdrqtbibks85j/Uncode%20-%20IMG_4239.jpg?dl=0) and on the desktop version, it’s making the menu narrower, making the text become 2 lines instead of 1 (https://www.dropbox.com/s/flxwqc35c554pwf/Uncode%20-%20Screen%20Shot%202022-10-17%20at%2012.31.01%20PM.png?dl=0).
Do you have fixes for that?
Hi okgeorgestudio! We are sorry from screenshot we cannot understand a possible technical problem but also in this case no other users reported something similar so probably also this one is related to extra stuff. Please open a ticket for each problem you have and include your complete logins as already suggested (multiple tickets are better than one with multiple subjects).
Done.
Hi, sorry for the delay and thank you for the confimation!
Hello. I am trying to make an image carousel in which I would like each image to have its own link when clicking on it. I have configured the Module in NO LINK and the Single in CUSTOM LINK (adding the links in each image) but when I click the link does not work
Hi gradozerobeats! You should set the module to Custom Link as for doc. For example is listed in the video within the various options: https://www.youtube.com/watch?v=i45KjhZ8Q4k&list=PLOF9yNd_bMKC6OKHg6DuCm1o0Ffkg6w8A&index=2
I followed the instructions in the video but it still doesn’t work.
Hi gradozerobeats! Unfortunately, it’s not possible for us understand what you are doing wrong from here. Try to create this module from scratch, maybe you did something wrong.
The only extra suggestion I have is to be sure you are not using this option ( https://undsgn.d.pr/6GiE1J ), that these media don’t have the team member option ( https://undsgn.d.pr/7zZrqS ), and that these media are not SVG. If that doesn’t help you, you need to open a ticket so the developers can access the installation and see what you’re doing wrong.
I created a new gallery from scratch following the new instructions and it still doesn’t work 
Hi gradozerobeats! As already explained we cannot help better from here, this is something that perfectly work for us (and for other users), ex: https://undsgn.d.pr/XVZExS
I have created it as it appears in your video, but it does not work for me
Hi gradozerobeats! As explained we from here can’t understand why it doesn’t work only for you, please open a ticket so developers can access your installation.
Stick row on mobile
Hello, just a question: i’m using the “sticky” row (also column) to put a button always visible and sticky in one page, when i use desktop or tablet resolution it works, but when i go on mobile resolution the sticky row is no more sticky and it scrolls in the page with other elements. Is there a way to get the row fixed and sticky ALSO in mobile resolution? Thank you!
http://uncode.rundesigndev.it/sticky-demo/Hi RunDesign! We are sorry but this is not an option as alerted in the option description since sticky and mobile are generally laggy, and unfortunately there is not a quick code we can suggest: https://undsgn.d.pr/n2SJ3H
Hi, ops, you are right, I didn’t read the description. Thank you, also for your quick response. One of the greatest theme, by the way!
Hi RunDesign, and thank you for the confirmation even if we cannot help with this!
){kind=link}
.){kind=link}