Hi,

We are extremely sorry to see were waiting for our reply. We have found your ticket and replied. Please check on the forum.

Thanks

Just provides to create new tickets and not able to see already submitted tickets, no idea why this is the case.

You can see your existing/submitted tickets on your profile page. Click on your avatar or user name to visit that page.

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Sorry to say that although Docy has login and sign-up pages. But it hasn’t the private/internal doc feature.

However, you can get the private/internal doc feature in EazyDocs Pro. Users will have to login before they have access.

If you want only the Knowledge base feature, in that case, you can purchase only the EazyDocs Pro plugin from here .

Also, you can use the Docy theme and EazyDocs Pro plugin together. It would be the perfect combination. Because Docy has seamless integration with EazyDocs and has a full dark mode enabled with other amazing features.

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Hello,

Thanks for the info. The button ‘Buy EazyDocs’ does not work here: https://spider-themes.net/eazydocs/ please fix it.

Thanks Jay

Hi,

Thanks for noticing it. We’ve fixed the button. Try now, please.

Please specify the issues you are facing with the EazyDocs plugin.

I can’t repurchase or login to my old account

Click on the Buy EazyDocs button to repurchase the plugin the plugin from here . And you can login to your account from here https://spider-themes.net/eazydocs/account/

Thanks

Hi,

Thanks for reaching out.

1. You can find the change logs in the changes.txt file in the theme. Also, you can see the changelog here
2. The search results shouldn’t show 1 result. You can control the search results count from Theme Settings > General > Ajax Search.

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Hi, Thank you for reply, EazyDocs Pro is not working and to match errors with rtl

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I don’t know haw can i upload the screenshot

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Hi,

Read this doc to learn how the Related Posts works in the Docy/EazyDocs.

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Elementor pro isn’t required for the theme. But you can use Elementor pro with the theme if you want. Also you can use Pro Elements (which is free and alternative of Elementor Pro).

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Hi,

Could you share your website URL where the View All link isn’t working? Also, show us that link with a screenshot.

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Please share the issue in details on our forum https://helpdesk.spider-themes.net/forums/forum/docy-wordpress/ Note: you can attach screenshots to demonstrate the issue as well.

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we uninstalled it, it broke out site and didn’t work with our other plugins. Just a refund. Thaxs

We’ve replied to your refund request. Please check

Thanks for noticing the issue. We’ve fixed it.

Try again to activate the license. If it still not works, let us know or open a ticket here https://helpdesk.spider-themes.net/forums/forum/docy-wordpress/

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I’m requesting you to open a ticket here https://helpdesk.spider-themes.net/forums/forum/docy-wordpress/ with sharing your website credentials to allow us to investigate the issue on your website. Thanks

You FORGOT TO SAY: Set as private reply option!!! Everyone can see credentials now Please ERASE THIS !!!!!!!!!!

Hope you already got your problem solved from support center. If your issue is still not resolved please contact our support. Thank you.

We are extremely sorry for the late reply. Since this feature isn’t available in the FAQ widget, we take it as a feature request. We’ll add option for controlling the FAQ limit.

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We’ve got the reply. We are checking the issues.

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In this case, you can send us message through the Envato profile.

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Hi,

Thanks for reaching out. How did you change that images? And what images have you changed? Could you show me, please?

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Simply changed images in existing folder /assets/img, see https://www.bizzboard.com/404 Can i make same folder structure in child-theme and it is fixed?

If you want to override images/files of the theme, you should use the child theme. In this case, your changes will not get overridden by the theme updates.

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Although the forum topic is public, there is an option for posting private reply on our forum. You need to mark the private reply checkbox before posting the reply.

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We attempted this but do not see the private reply part, could you provide a screenshot please?

Thank you.

Yes you can add adsense and custom code.

we were able to resolve the issue we found in Docy/bbpress/loop-replies.php not sure if it had to do with anything with the doc core plugin v2.2.3 we were still using.

We’ve replied you on the ticket.