Hi isabelb42! From a single screenshot is not so easy to understand, anyway, it should be the Excerpt of the article: https://support.undsgn.com/hc/en-us/articles/213456049
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

Hi jay_musa01! Support renewal and licensing are in no way related, and we would like to understand where you saw this. Can you at least show us a screenshot?
Either way if there is a licensing issue you should have a specific message. What is the exact error?
Anyway, please send a private message using the form you find on this page, and include your Purchase Code so we can check the problem: https://themeforest.net/user/undsgn

Hi supermex! Sure you can do it by following the article you linked, or look for a plugin similar to this one (we have never used it so I don’t know if, and how it works): https://wordpress.org/plugins/preload-featured-images/

From what I remember the problem was not that but the scripts.

would this code snippet from the linked site work to automatically preload encode header images? /* * Preload attachment image, defaults to post thumbnail */ function preload_post_thumbnail() { global $post; /* Prevent preloading for specific content types or post types / if ( ! is_singular() ) { return; } /* Adjust image size based on post type or other factor. / $image_size = ‘full’; } add_action( ‘wp_head’, ‘preload_post_thumbnail’ );

if ( is_singular( 'product' ) ) {
    $image_size = 'woocommerce_single';

} else if ( is_singular( 'post' ) ) {
    $image_size = 'large';

}
$image_size = apply_filters( 'preload_post_thumbnail_image_size', $image_size, $post );
/* Get post thumbnail if an attachment ID isn't specified. /
$thumbnail_id = apply_filters( 'preload_post_thumbnail_id', get_post_thumbnail_id( $post->ID ), $post );

/* Get the image /
$image = wp_get_attachment_image_src( $thumbnail_id, $image_size );
$src = '';
$additional_attr_array = array();
$additional_attr = '';

if ( $image ) {
    list( $src, $width, $height ) = $image;

/*
 * The following code which generates the srcset is plucked straight
 * out of wp_get_attachment_image() for consistency as it's important
 * that the output matches otherwise the preloading could become ineffective.
 /
$image_meta = wp_get_attachment_metadata( $thumbnail_id );

if ( is_array( $image_meta ) ) {
    $size_array = array( absint( $width ), absint( $height ) );
    $srcset     = wp_calculate_image_srcset( $size_array, $src, $image_meta, $thumbnail_id );
    $sizes      = wp_calculate_image_sizes( $size_array, $src, $image_meta, $thumbnail_id );
}

if ( $srcset && ( $sizes || ! empty( $attr['sizes'] ) ) ) {
    $additional_attr_array['imagesrcset'] = $srcset;
}

if ( empty( $attr['sizes'] ) ) {
    $additional_attr_array['imagesizes'] = $sizes;
}

foreach ( $additional_attr_array as $name => $value ) {
    $additional_attr .= "$name=" . '"' . $value . '" ';
}

} else {
    /* Early exit if no image is found. /
    return;
}

/* Output the link HTML tag */
printf( '<link rel="preload" as="image" href="%s" %s/>', esc_url( $src ), $additional_attr );

This is an example, as reasoning the code is correct but it must be declined correctly for the theme and scenario in use.

Hi dominikhintringer! We replies all email we receive, but please note that we are European based, so our offices are open during these hours.

Hi yogananda! Please try this option: https://undsgn.d.pr/i/5GNYTD
Anyway if your Menu is Light Skin when you open it it will be Light Skin, in case you have to set Dark Skin as the main Skin of your menu if you want it always dark as I see from your preview: https://undsgn.d.pr/i/sjakxr

Hi,

I was looking and looking and had given up on being able to do it with the Theme Options and started dabbling in code solutions…
The button does exactly what I wanted and solved everything !

Thanks for your quick response and assistance !
Best wishes,

Hi yogananda, and thank you for the confirmation!

Hi cotonas! If you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

Hi visiontime! Yes, it seems normal that this happens, if you use Portfolio you need to use Taxonomies (since in WordPress this is the terms to indicate the Post Types categories): https://undsgn.d.pr/i/OUlBnc

Grazie mille! Ottimo!

Thank you for the confirmation!

Hi yogananda! Not sure what you are trying to do since your shortcode seems broken or incomplete. Anyway, the Custom Field module is not designed to support HTML. In case you need to modify the file to accept HTML. You can try to insert in your Child Theme this modified version of “uncode/vc_templates/uncode_custom_fields.php”: https://pastebin.com/raw/BzPB3QXn
Use simply this as Custom Field value: https://undsgn.d.pr/i/ZiHlES

Hi,
Thanks, you figured out my problem despite the code breaking.The solution works smoothly !
Just had to figure out the folder hierarchy and place it the right place.
“uncode-child/vc_templates/uncode_custom_fields.php”
You should consider implementing it as default – or at least on on/off option in the Theme Options.
Thanks for your help and enjoy your day !

Hi yogananda, and thank you for the confirmation!

Where should be the YouTube video? At the bottom of the “shop-discover” page? Please deactivate also all extra plugins time we check it.

Yes. At the bottom of the shop discover page. All other plugins except Uncode have been deactivated.

Hi Kismii! Unfortunately, from here we cannot understand and help more, if you have an odd issue no other users have, this is probably related to some server settings, but developers need to access your website to verify everything. Please open a ticket and insert all your logins (both WordPress both FTP): https://support.undsgn.com/hc

Hi stefanvgijsel! There is not a native feature in Uncode to do this (it seems something really custom). You can start from this and write you own condition based on your needs (IP Address):

add_filter('option_uncode', 'uncode_child_menu_bloginfo_show');
function uncode_child_menu_bloginfo_show( $val ){
    if ( /* put here your condition */ ) {
        $val['_uncode_menu_bloginfo_show'] = '';
    }
    return $val;
}

Hi mbhwhitney, and sorry for the delay! You can use this:

.messagebox_text a {
    color: red !important;
}
.messagebox_text a:hover {
    color: green !important;
}

You guys are awesome. Thanks a ton!

Hi mbhwhitney, and thank you for the confirmation!

#menu-item-111399 a {
    display: flex;
    flex-direction: row-reverse;
}

#menu-item-111399 a .fa-arrow-right {
    margin-left: 9px;
}

Thank you

Thank you for the confirmation!

Hello! Sorry, when did you contact us? We may have missed the mail or it may have been put in a different box, so we need to check, thank you.

After a quick check, I see that we already replied yesterday. If you can’t find the e-mail, however, we can answer you here publicly if you prefer.

Hi isabelb42! Yes confirmed, it’s Uncode! It’s a custom build using part of different templates (since it’s based on a Page Builder you can mix and match layouts), plus some customisations.

Thank you! Will buy it now, will come back to you for support

Hi isabelb42! Yes! Please remember that support is offered for native features of the theme, so it’s better you ask the developer who created the website for all the custom coding.

It’s good, I fount it.

Hi kogura, and thank you for the confirmation!

Hi FMJ9! No as explained in the documentation the Uncode demo is based on one installation where we just show possible configurations, and that when you import Theme Options or import the demo a basic configuration is imported. Anyway, the options are really few, because we our demos only change: the Menu Layout type, Menu animations options, Frame around the site or not, and Accent color.
If you need some directions for options that you don’t find please share the page you want to replicate and the link of your current site so we can understand what is missing.

Hi Milord85! In Uncode the Headings on mobile and tablet are automatically calculated based on the size that is chosen on desktop.
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

Thank you for your kind reply, can you explain how this is calculated as we can accurately set the desktop size in order to point the mobile development in the right way? As 95% of our web traffic is from mobile devices we would to first develop mobile and then desktop

If you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

Hi MetalPotatoUK! Just set 6/12 for each column: https://support.undsgn.com/hc/en-us/articles/214003625#&gid=1&pid=7

Hi vincenzocasu, great solution!

Thanks!

Hi Foodstijl! Yes there is no way, honestly, I never heard of WordPress alphabetical order per category, this is a very custom request.

OK, thanks for you feedback!

Thank you for the confirmation even if we cannot help with this!