7855 comments found.
Hi – When will the documentation be available again please? It has been down for sometime now and I’m midway though a build and need support. I’ve alseo sent a follw up question to an email that was sent. Thanks
Hi Manjeet We are sorry, but we are working on fixing our documentation, In the mean time let us know what settings you are looking for we will guide you to find that. Please submit support ticket here: https://help.expresstech.io/help/1720028511?envato_item_id=9545812 If already submitted support ticket please share the email address so that i can check and provide solution ASAP.
Hi manjeet-turner,
You can access the documentation from the below-given link.
https://oshine-knowledgebase.brandexponents.com/Regards, Sumit
Hi,
I would like hide ALT text over images. My cache pane options is OFF and I copied this code: jQuery(’.thumb-overlay’).attr(‘title’,’‘);
It doesn’t work. Please, let me know the way to hide it.
Thanks so much.
Hi jaimesanchezart,
Please add the below-given code in oshine options custom js section and then clear the website and browser cache and then check.
jQuery(“a”).removeAttr(“title”);
Hope your issue will get resolved. If you still face the same issue then please submit the ticket request on the below-given link.
https://help.expresstech.io/help/1720028511?envato_item_id=9545812Regards, Sumit
Hi – the ticketing system is also down now. I will send an email to your email.
Hi Manjeet-turner,
Yes we are facing some technical issue with our ticket system. Our technical team is actively working on it. I will let you know once it is fixed.
Regards, Sumit
Hi manjeet-turner,
We have received your ticket request and we will replied you there.
Regards,
This theme is a piece of garbage. When you copy live site to the staging the license deactivates on the LIVE site!!! What the hell? Developers, do you understand that this is NOT OK? I understand that you are greedy guys and you want to be paid for each domain, but at least don’t deactivate license on the LIVE site!
Hi Toxawm88,
Please submit a support ticket, along with the website login details, so that we can assist you in debugging this issue. You can do so at the following link:
https://help.expresstech.io/help/1720028511?envato_item_id=9545812Thanks, Sumit
None of the galleries or portfolios will show up on any of the pages. I have the most current version of OSHIN. will there be an update to fix this? it was working beautifully before.
Now I am getting my purchase code is invalid.
Hi DZak72,
Please submit a support ticket, along with the website login details, so that we can assist you in debugging this issue. You can do so at the following link:
https://help.expresstech.io/help/1720028511?envato_item_id=9545812Thanks, Sumit
Cannot import data, fails with some errors, Also does it import photos at all or no ?
Failed to import Media “imageedit_66_6150103390”
Failed to import Media “imageedit_68_7030420407”
Failed to import Media “imageedit_70_6013562776”
Failed to import Media “imageedit_72_9767705995”
Failed to import Media “imageedit_76_8113048691”
Failed to import Media “imageedit_78_6202198311”
Failed to import Media “imageedit_80_2164583943”
Failed to import Media “imageedit_82_5748186286”
Failed to import Media “imageedit_84_5362913753”
Failed to import Media “imageedit_86_7324059672”
Failed to import Media “imageedit_88_8154504716”
Failed to import Media “imageedit_90_9523668598”
Failed to import Media “imageedit_92_2888758182”
Failed to import Media “imageedit_94_6909833148”
Failed to import Media “imageedit_96_8604112472”
Failed to import Media “imageedit_8_2283567890”
Failed to import Media “imageedit_10_2265489742”
Failed to import Media “oshine-v17-logo”
Failed to import Media “imageedit_12_2348059609”
Failed to import Media “imageedit_14_4947055637”
Failed to import “Contact form 1”: Invalid post type wpcf7_contact_form
All done. Have fun!
Remember to update the passwords and roles of imported users.
Contents Imported Successfully. array(2) { }int(35)
int(34)
Theme Options Imported successfully Typehub Data Imported Successfully Widget import data could not be read. Please try a different file. Array0 Failed to set Home -v17 as home page however Blog -v17 has been set as blog page
Hi Marcisr,
Please submit a support ticket, along with the website login details, so that we can assist you in debugging this issue. You can do so at the following link:
https://help.expresstech.io/help/1720028511?envato_item_id=9545812Thanks, Sumit
Hello, I’ve tried to updated Oshine from 6.9.4 to 7.1.1 and my site is a full mess, there are shortcodes instead of titles and texts, my projets portfolio doesn’t show up…I am lost…every plugin is up to date on my website…what happens ?! 
Hi studiohf,
We have received your ticket request and replied you there please check.
Regards, Sumit
oshine-knowledgebase is not working – 404 PAGE NOT FOUND
Hi Marcisr,
I would like to inform you that we are currently experiencing some issues with our documentation, and our team is working diligently to resolve the matter as soon as possible. We apologize for any inconvenience this may cause, and we appreciate your patience in this matter.
Should you encounter any difficulties during this time, please do not hesitate to submit a ticket request by clicking on the link provided below:
https://help.expresstech.io/help/1720028511?envato_item_id=9545812 Our support team will be more than happy to assist you with any concerns or issues you may have.Thank you for your understanding, and please let us know if you require any further assistance.
Best regards,
Sumit
Hello. I need access to the documentation. The web http://brandexponents.com/oshine-knowledgebase/ shows a 404 not found error, I have been trying to access for 4 days. How long will it take to fix it? Is there a way to download the documentation? Thanks.
Hi Ticonsultoria,
I would like to inform you that we are currently experiencing some issues with our documentation, and our team is working diligently to resolve the matter as soon as possible. We apologize for any inconvenience this may cause, and we appreciate your patience in this matter.
Should you encounter any difficulties during this time, please do not hesitate to submit a ticket request by clicking on the link provided below:
https://help.expresstech.io/help/1720028511?envato_item_id=9545812Our support team will be more than happy to assist you with any concerns or issues you may have.
Thank you for your understanding, and please let us know if you require any further assistance.
Best regards,
Sumit
Hi ticonsultoria,
The helpdesk issue is fixed now please check.
Regards, Sumit
All of your oshine knowledgebase links started going to 404 page. http://brandexponents.com/oshine-knowledgebase/ no longer works. Can you please confirm when its fixed?
Hi SUVA,
I hope this message finds you well.
I wanted to inform you that we have been made aware of an issue and our technical team is currently working on resolving it. I will ensure to keep you informed with any updates that I receive.
Thank you for bringing this matter to our attention.
Best regards, Sumit
Since your ticketing system is down as well, can you provide an email that I can use to get support?
Hi SUVA,
The ticketing system is up now. You can submit your ticket now.
Regards, Sumit
Hi SUVA,
You can access the theme documentation from the below-given link.
https://oshine-knowledgebase.brandexponents.com/Regards Sumit
Not able to Activate Oshine Modules & Oshine Core Plugins (Updated with available new version only) Please help.
Hi wadebonda,
Please submit a support ticket, along with the website login details and theme purchase code, so that we can assist you in debugging this issue. You can do so at the following link:
https://help.expresstech.io/help/1720028511?envato_item_id=9545812Thanks, Sumit
The menu is not working on my site and I have sent a support request on this. Can you please check as I am not able to get orders because of this issue.
Hi imburne,
Can you please share your website link with us so I will check and help you to fix the issue.
Regards, Sumit
Texasdronestudio.com
Hi imburne,
Please submit a support ticket, along with the website login details and theme purchase code, so that we can assist you in debugging this issue. You can do so at the following link:
https://help.expresstech.io/help/1720028511?envato_item_id=9545812Thanks, Sumit
Hello – If I want to duplicate a portfolio item, is this best done throgh a ‘duplicate post’ plugin? Are there any you recommed? Many thanks, Russell
Hi Russell,
Yes, you can use that plugin. Let me know if you need more help.
Regards, Sumit
I need urgently help. With the new updates of the theme I cannot change anymore some images with new ones. I’ve already sent a ticket, even I think it’s not a ticket problem, but a theme related issue.
Dear ioanpilat,
We would like to inform you that we have received your ticket request and have promptly responded to your inquiry. Kindly check your inbox for our response.
If for any reason you did not receive our reply, please do not hesitate to inform us.
Best regards,
When hovering over a portfolio image, is it possible to display text other than the meta data? I’d like to show it with the title and a short description, but can only figure out how to show the category tags. Does that option exist?
Hi fruchick,
Sorry, this kind of functionality does not exist in oshine. Let me know if you need more help.
Regards,
hi, i use google maps with api keys and it works fine in the desktop, but in the mobiles i cannot see the maps because the map ask the consent for privacy. even if i give the consent to use google maps the map still not showing. The map works only if i deactivate BE GDPR.. any suggestion please? thanks
Hi avocads,
Please submit a support ticket, along with the website login details, so that we can assist you in debugging this issue. You can do so at the following link:
https://help.expresstech.io/help/1720028511?envato_item_id=9545812Thanks, Sumit
I have installed Main Demo V1, but after that my portfolio and portfolio items are not showing up. Please help. www.sudarshanmondal.com. What I should do?
Hi sudarshanmondal,
We have received your ticket request and we alredy replied there please check.
Let me know if you did not received any email from ourside.
Regards, Sumit
Hi,
I have a licenced version installed on my website. There’s a technical problem with the plugin meta-box-tabs update that makes the website work bad:
I obtain this error in FTP: mkdir /blablabla/wp-content/plugins/meta-box-tabs/.github/workflows: received failure with description ‘Failure’
And this error in the website: Warning: Declaration of RWMB_Object_Choice_Field::show($field, $saved, $post_id = 0) should be compatible with RWMB_Field::show(array $field, bool $saved, $post_id = 0) in /homepages/45/blablabla/wp-content/plugins/meta-box/inc/fields/object-choice.php on line 149
Please help!
Thanks for your attention. Best regards.
Milad
Hi dalim,
Please submit a support ticket, along with the website login details, so that we can assist you in debugging this issue. You can do so at the following link:
https://help.expresstech.io/help/1720028511?envato_item_id=9545812Thanks, Sumit
Please help soon…
Hi dalim,
We have started working on your issue. We will keep you posted with further update on the ticket you submitted.
Regards, Sumit
Hi, Do you have any news please? I have some other issues on the website. I would like to know if they are related to the plugin. Thanks for your attention, Milad
Hi,
When I set up the multilingual site with WPML plugin, the language switch button has a strange title tag: span class=”wpml-ls-display”.
WPML’s creators claim Oshine Theme is responsible for the problem.
Would you be able to tell me how to remove this title tag?
Regards, Mark
Hi aftercoma,
Please submit a support ticket, along with the website login details, so that we can assist you in debugging this issue. You can do so at the following link:
https://help.expresstech.io/help/1720028511?envato_item_id=9545812Thanks, Sumit
Thanks. If the support for my Oshine Theme was active, I would create a support ticket. Getting help with such a small issue does not appeal to me enough to renew support.
Hi ! I’ve been using this theme for a while and I’m very happy about it. But a few days ago, code appeared on the pages of my website instead of some titles, without any clear reason. If I check in the Tatsu page builder, the fields of the titles are now empty… Any idea where this could come from ?
My website : https://www.olivier-ramonteu.fr
Thank you for your help !
Hi oramonteu,
Please submit a support ticket, along with the website login details, so that we can assist you in debugging this issue. You can do so at the following link:
https://help.expresstech.io/help/1720028511?envato_item_id=9545812Thanks, Sumit