Hi robinvdstar! Unfortunately, we don’t have other reports and it’s not possible to debug just in words, please at least share the URL of this page and verify if the video is still accessible as standalone content on YouTube.

Hi dunies! From here we cannot understand how your theme version is old. We have customers that have updated the theme from years without any issue. The Builder is not changed but probably the version and the features. It’s always suggested to perform a backup first: https://support.undsgn.com/hc/articles/360001216518
Here you can find the info for the update, probably you need to use the Envato Market plugin method since your version doesn’t have the automatic update procedure: https://support.undsgn.com/hc/articles/214001205

Hi b-jou! Please follow these articles (and videos), when the video is inserted in the Media Library you can use it as a normal background: https//support.undsgn.com/hc/en-us/articles/213457109 and https//support.undsgn.com/hc/en-us/articles/213457149

PS: links updated.

Hi theflexstudio! We understood this to be a message that came up for you on the Plugins page. Unfortunately, we don’t have any other users with this similar report and it remains quite difficult to figure out what happened on your installation. Can you at least send us a screenshot of this message? What version of Slider Revolution do you have?

I am using version 6.6.12 You can see the screenshot at https://previewlab.co.uk/iveagh/revslider.png Can you pls me an address where I can send my login details so that you can take a look as the website was supposed to go live this morning.

Hi theflexstudio! The only thing I can think of is that you used features that are “locked” in the version that is distributed with the theme, at least that is what the message says: https://undsgn.d.pr/i/rsZoKO

Hi tomharperward! Ok we’ll check soon.

I have 4 license of this item mean I buy this theme 4 time but you guys are unable to provide support single time. Is it how things work ?

Hi tomharperward! Can you please clarify? First of all I see that with this account you have created only one ticket, so I don’t understand why you say that all the times we are not able to offer support. Second when you open a ticket it is expressly evidenced that during the weekend the Support Team is not at work (even though you have then been answered both here and on the Help Center). Can you let us know what is wrong with our support and why you say we are unable to offer support all the time?

Hi megapublicidad! It seems that you should update it, the latest version (packed with the new Uncode version) is LayerSlider 7.7.1: https://support.undsgn.com/hc/en-us/articles/213454129
You can follow this article that explains how to update LayerSlider: https://support.undsgn.com/hc/en-us/articles/360002620578

Hi persuader69! Yes it’s possible to ask for a migration of the website. If you have an error please follow the guidelines here: https://support.undsgn.com/hc/en-us/articles/360000849998#deregistration-portability

Hello bryanmbp18, if you could give me the address of your site, I would understand the problem better. The CTA button can be displayed on the right or left depending on this option: https://undsgn.d.pr/i/i0AEPW This is the result: https://undsgn.d.pr/i/n5oaiJ However, if you also have social icons, they will always be further out than the CTA button, this order cannot be changed: https://undsgn.d.pr/i/TTdCsi

Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc

Thank you for this. So it’s not possible to use the Center Split menu and have the social icons aligned to the far left and the CTA button to the far right?

That’s right, the split centre navbar displays the icons at the ends: https://undsgn.d.pr/i/Oxppv4 on one side the social icons, on the other the search and WooCommerce icons, in the middle the logo with the main menu. The default position for the CTA button is internally relative to the social icons.

Hi adriboixet! Do you refer to the Grid System or to the Posts module?
Anyway, if you refer to the Grid System as for documentation the Grid System is based on twelve subdivision, so it’s not possible to have 5 columns ( https://support.undsgn.com/hc/en-us/articles/214003565 ).
Anyway, you can create a Row with 6 columns and hide the last on all devices (from the Column Settings > Responsive tab), we tested and works: https://support.undsgn.com/hc/en-us/articles/214003625#&gid=1&pid=7

Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

Hi bill_ch! Please send a private message using the form you find on this page, and include your Purchase Code: https://themeforest.net/user/undsgn

PS: Please remind that according to the Envato License Terms, it’s not possible to use one of the Standard Licenses on multiple clients or jobs. In a nutshell, 1 license = 1 domain.

Do not worry! I respect the terms about the legal use of any license

Okay we are waiting for your email so we can verify what the problem is.

Hi manuelmartin83! Try to update Uncode to a recent version, you still have Unode 1.8.1 which is from 2018…

Here you are: https://support.undsgn.com/hc/articles/214001205

Since you have a very old version it’s suggested to perform a backup first: https://support.undsgn.com/hc/articles/360001216518

Oh, lo he solucionado! Muchas gracias, sois fantásticos!

Thank you for the confirmation!

Please test now, from here it work ( https://undsgn.d.pr/v/ffPeQZ ), otherwise we really don’t know how to help more:

<a tabindex="-1" href="https://karlseddon.com/wp-content/uploads/2023/01/RNS_CNR_PI_WA_13102022-21575x1180-1.jpg" class="pushed lbox-trigger-item" data-caption="Canon EOS R5 | 500mm | 1/6400s @ f/7.1 ~ iso 1600 " data-lbox="ilightbox_single-109409" data-external-thumb-image="https://karlseddon.com/wp-content/uploads/2023/01/RNS_CNR_PI_WA_13102022-21575x1180-1.jpg" data-lg-size="1575-1181" data-lg-id="972d882d-ab79-494f-9955-b3993ded7e4c" title="<h6>Red-necked Stint</h6><p>Canon EOS R5 | 500mm | 1/6400s @ f/7.1 ~ iso 1600 </p>">TEXT HERE</a>

You’ve already done more than enough + the videos clearly demonstrate something in my build is causing interference. I recently moved hosting to siteground – clutching at straws but perhaps some incompatibility that side. Thankyou very much for your time!

Hi kseddon123! We are sorry but without access we cannot test and help you better. In case you can try asking on the Facebook group if any users are doing the same thing. If I’m not mistaken one user had created a small script: https://www.facebook.com/groups/uncode

Hello,
try a more specific selector instead:

.share-button .social.load li.social-pinterest,
.share-button .social.load li.social-linkedin,
.share-button .social.load li.social-xing { 
    display:none !important;
}

Best

Hi jrydesign! We’re sorry but it’s not something I can tell you. I looked in our Help Center and there is no report with “Paywall” so it could be that nobody uses it or nobody has ever used it. Unfortunately there are too many WooCommerce extensions and it is not possible to try all of them.

Have you read the Policy? 1 license = 1 domain. Why do you ask for something that is not covered?

I understand that your policy is to only use the theme on one domain, but I would like to use it on a different domain.

I have previously used this theme on a different website, but it is no longer active, and I would like to use it on my current website. I have always appreciated the ease with which you reset licenses for customers who are not using the theme on an active site or wish to use the theme on a different site.

I understand that your policy is to protect the integrity of the theme and ensure that it is only used on one domain. Therefore, I assure you that I will only use the theme on the domain for which the license is reset, and I will not share the theme with others or use it on multiple sites simultaneously.

& every theme has manually reset option to reset key & use

No, you don’t seem to understand. The Policy does not state that you can use Purchase Code on one domain at a time, but that you can only use it on one domain and for one project only. Once that domain is no longer required, the License ends when that site is taken down. A user cannot then ask for this License to be reset so it can be used on a new venture.

If you think there are errors and inaccuracies in this, please contact Envato Support directly using the “Open a Support Request” button: https://help.market.envato.com/hc/en-us/articles/202821620-Contact-Us

PS: To speed up the process in the message of your request you can ask to refer the conversations 3173336 and 3186674.

Hi walterjoao20! If you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately (or at least ask for support with an account that bought the theme)! Thank you!  https://support.undsgn.com/hc

Hi MetalPotatoUK! You can use this plugin that is packed with Uncode, in the WordPress dashboard > Portfolio you should see a tab with the custom order option: https://undsgn.d.pr/i/fxcYzw

Hi makelovin! No there is not a build-in option but you can use a code like this:

#main-logo {
    display: none;
}

Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

Hi iqmartins! Not sure why you continue to post comments here when you have access to private support that is the dedicated tool for assistance. Here we cannot access your installation or guide you as it possible to do in the private Help Center… Anyway, it seems that you need to use this option: https://undsgn.d.pr/i/KFHo0N

Hi! I’m sorry, i just thought that the comment section here would be better suited for simpler questions.. I’m using this option, but i don’t seem to get the menu color changes right.

i’ll open a new ticket specifically for that! Thanx

Hi iqmartins! No problem! If you have valid support period as you have, it is always better the Help Center precisely because if something is not working for you as in this case we can immediately see the problem! Ok let us know when it is open!

This is 100% extra plugins related, probably you have not cleared the browser cache after disabling them…
No, we are sorry but we cannot accept private logins here. This is the sense of Support Expiration from Envato. If we accept your logins here for private support with expired support we will have to do so for all other users as well. We are sorry but as an author, also have to abide by the terms of the contract with Envato (ThemeForest) which is in the marketplace’s own interests.
Now you may give bad rate as you’ve already threatened but we from here, other than responding to you pretty much in real-time and following the steps you’ve provided we can’t really do anything else. We as authors also have to abide by Envato’s rules. Private support with logins can only happen in the Help Center.
If you don’t to renew the support we can only suggest that you try to create this section from scratch, after all it is just a Row with 4 columns inside. As mentioned if creating a Row with 4 columns was an Uncode issue here you would see thousands of similar messages (but I think we have already proven that the problem is not the theme or the Page Builder).

I checked on friend website who using is uncode theme, same 4 column issue exist on his website as well

Hi Snapshot00! Ask your friends to open a ticket. We honestly don’t know what you expect after we showed you that we are unable to replicate it and that there is no other user here reporting the same problem.