Hello,

We detected that you received 500 server error on your site. I can confirm that this case doesn’t come from the theme, as I have tested the issue that the user reported in our testing environments with developers and QA team. While importing the demo on our website there is no 500 error occurred.

We have more than 18,450 active user of our theme, and they already installed and imported the theme demo layout without any restrictions. So, I should inform you that due to the following reasons the demo import may not be completed:

a. The system settings are below the requirements. We recommend the following system configuration for the best experience with the theme.

PHP version 7.4 and above PHP Memory limit at least 256M Upload max file size at least 32M Maximum Post Size at least 32M Maximum Execution time 600 GZip: enabled ZipArchive: enabled WP Remote Get: enabled

System Requirements – Motors Theme Documentation > https://docs.stylemixthemes.com/motors-theme-documentation/general/system-recommendations

b. When Security and caching plugins are preinstalled with WordPress Environment by Hosting. For example, Siteground installs Siteground Optimizer and Siteground Security plugins by default and they may block external ajax requests. While importing the main content the theme sends external ajax requests to download necessary files files from Amazon AWS . Due to firewall and restrictions for AJAX requests the demo content may stop not completed. While importing main content the theme sends external requests to our server and WordPress repositories and some of the hostings are blocking them.

Best regards

Finally the bug was solve by your staff, it was missing a temporary file and I had no error message during the installation , thanks to Eric !

You are welcome! To import demo content you need to have a server that supports creating temp folders with full permissions, without this permission seems our support manager imported the demo layout manually. In the future, if you are going to import a demo layout, we highly recommend you make sure that the server environment supports temp folder calls.

Moreover, we have noticed a negative review from your end. We kindly request you to consider revising your review, as negative feedback can have a detrimental impact. Your satisfaction is important to us, and we are committed to addressing any concerns or issues you may have. Thank you in advance for your understanding and cooperation!

All the best!

Hello,

The 200 error usually comes due to the server environment settings. To import demo content you need to have server that supports creating temp folders with full permissions. In addition:

1. The system settings are below the requirements. We recommend the following system configuration for the best experience with the theme.

PHP version 7.4 and above PHP Memory limit at least 256M Upload max file size at least 32M Maximum Post Size at least 32M Maximum Execution time 600 GZip: enabled ZipArchive: enabled WP Remote Get: enabled

System Requirements – Motors Theme Documentation

2. When Security and caching plugins are preinstalled with WordPress Environment by Hosting. For example, Siteground installs Siteground Optimizer and Siteground Security plugins by default and they may block external ajax requests. While importing the main content the theme sends external ajax requests to download necessary files files from Amazon AWS . Due to firewall and restrictions for AJAX requests the demo content may stop not completed. While importing main content the theme sends external requests to our server and WordPress repositories and some of the hostings are blocking them.

Regards

Hello,

Yes, you are correct the header appearance of the theme can be changed from the theme options only at the moment. We are planning to improve and include Elementor Header/Footer builder integration in future updates of the theme

Let me know if you will have additional pre-sale questions, I will be glad to assist you

All the best!

Hi,

We’re experiencing a much larger flow of inquiries than usual. Therefore, response times are longer than expected. Our managers will check your submitted tickets according to the ticket ID queue as soon as possible

Please visit our support site here > https://support.stylemixthemes.com/tickets/new

Try to Logout from the support site and log in with the help of the Login with Envato button, so the account will be synchronized with your Envato account > http://joxi.ru/eAOkNOYsGwp87A

In this way you can use your Envato account that you purchased on Envato and synchronize your account with our support site, so you will be able to submit tickets from our support site

Regards

Hello,

Could you please kindly re-clarify exactly what dropdown? Thank you in advance!

Regards

SERACH INVENTORY FILTERS DROPDOWN … I want all dropdown data instead of cascading dropdown based selction

Thank you, unfortunately, there is no such kind of option in the theme by default to remove the existing default elements and replace them. It needs to include extra scripts and modifications

Let me know if you will have additional pre-sale questions, I will be glad to assist you

Best regards

The Currency symbol is so close to the figure which makes it difficult for someone to read the price correctly. I understand that there should be a small space between the currency symbol and the figure. How can I implement this? https://prnt.sc/6AVrPh_FrBBZ

Such kinds of changes you can make with additional custom CSS. You can insert custom CSS under the appearance > customize > CSS section directly

Regards

Which CSS can I use please?

Hello,

Note that this is not a bug or a fatal restriction in general. These are just simple warnings generated by the WooCommerce plugin and they do not affect the proper functioning of your website. Whenever the authors of WooCommerce release a new version, the plugin templates may become outdated in the theme, even if the new version of the theme was released the day before. Unfortunately, we can’t control the release schedule of the plugin as WooCommerce is known to release updates frequently, sometimes twice a week. However, please be assured that the new version of the theme will always include the latest updated templates of WooCommerce.

Regards

Hello,

The booking option is available only in the Rental One and Rental Two demo layouts of the Motors theme. Other demo layouts couldn’t use Bookings by default

Regards

Hello,

Ppologies for the delay, we are currently experiencing a high volume of support requests. Please note that our ticket system operates 24/7, allowing you to create new tickets at any time. Our support team will review and respond to all tickets in the order they were received, with each ticket being assigned to an individual support manager. Please understand that there may be delays during peak business days, weekends, and holidays, which can vary depending on several factors. The maximum delay will vary based on the aforementioned factors. Please also keep in mind that our team is located in different time zones, which may cause variable response times.

Best regards

Hello,

Unfortunately, there is no built-in payment features for the Equipment demo layout by default

Best regard

Now says show error that the license does not exist in your database https://prnt.sc/Do5lXyXJP8H_

Solved

Hi,

I am really glad that you already resolved this case on your own

Best regards

Hello,

1. The theme includes WP All Import integration, so you can import XML/CSV files with the listings, in this way, you can import listings in bulk. For details, I recommend you check the following topic from the theme documentation > https://docs.stylemixthemes.com/motors-theme-documentation/import-listings/import-example-files

2. Could you please share the exact name of the plugin that you pointed out and clarify what exact result you are going to achieve? Thank you in advance!

Regards

I am looking at this directory to use for that part of the site. https://elements.envato.com/wisem-directory-html-5K86HN Will this cause any issues playing together when making updates? Thank you

No, unfortunately, the theme could be integrated with it by default

Regards

Hello,

Sorry for the delays, I have informed our support department. Your ticket will be checked and replied to as soon as possible. Please understand that there may be delays during peak business days, weekends, and holidays, which can vary depending on several factors. The maximum delay time will vary based on the aforementioned factors. Please also keep in mind that our team is located in different time zones, which may cause variable response times. We appreciate your patience and understanding as we strive to provide the best possible support for our customers.

All the best

Hello,

Please note that our ticket system operates 24/7, allowing customers to create new tickets at any time. Our support team will review and respond to all tickets in the order they were received, with each ticket being assigned to an individual support manager. Please understand that there may be delays during peak business days, weekends, and holidays, which can vary depending on several factors. The maximum delay time will vary based on the aforementioned factors. Please also keep in mind that our team is located in different time zones, which may cause variable response times. We appreciate your patience and understanding as we strive to provide the best possible support for our customers.

Best regards

Hello,

The theme includes WP All Import integration, so you can import XML/CSV files with the listings, in this way, you can import listings in bulk. The theme includes integration with the AutoManager imports by default. If AutoTrader provides XML/CSV you can import listings. For details, I recommend you check the following topic from the theme documentation > https://docs.stylemixthemes.com/motors-theme-documentation/import-listings/import-example-files

Regards

Support is very slow… Help!!

Hello,

Sorry for the delay, the Slider includes demo content by default. If you want to change it, you can go to the WordPress dashboard > Swiper Slider section > http://joxi.ru/YmEL05acLGn5lr

Best regards

Please note that our ticket system operates 24/7, allowing customers to create new tickets at any time. Our support team will review and respond to all tickets in the order they were received, with each ticket being assigned to an individual support manager. Please understand that there may be delays during peak business days, weekends, and holidays, which can vary depending on several factors. The maximum delay time will vary based on the aforementioned factors. Please also keep in mind that our team is located in different time zones, which may cause variable response times. We appreciate your patience and understanding as we strive to provide the best possible support for our customers.

All the best!

Hello,

Unfortunately, there is no such email notification in the theme by default. However, we are always keen to improve our theme. We recommend you to write this kind of suggestion in our features request section of the Motors theme > https://stylemixthemes.cnflx.io/boards/motors-car-dealer-rental-classifieds. We will include additional features/options according to the popularity of the requests from our dear customers

Best regards

Hello,

Images sizes are located under the following path below -> wp-content/themes/motors/inc/ setup.php file and /wp-content/themes/motors/partials/single-car/car-gallery.php and wp-content/themes/motors/partials/car-filter-loop.php.

Please note, such kind of modifications and changes are not recommended by default. We are not able to provide support from our support end for changed theme scripts if there will be unexpected restrictions

Best regards

with the new configuration theme Where can I change the code that crops the image to 798×466?

hello??

Hello,

By default, the theme and external plugins are in English. However, the theme and plugins are ready for translations. You can change your site’s main language under the WordPress dashboard > settings > general > site language section. It is recommended to use the Loco Translate plugin in order to properly set translations in the site, via this plugin you can properly organize translations of static strings of the theme and external plugins (Motors Extends, Motors listings, Motors WP Bakery Widgets, Motors Elementor Widgets). So, you can make your site in any language. For more details please kindly follow the instructions from the following manual > https://docs.stylemixthemes.com/f-a-q/how-to-translate-or-change-the-strings-of-the-theme-and-plugins

Regards

Hello,

The latest version of the theme is 5.7.4

Regards