8858 comments found.
Hi, please check the ticket #Z49058. I must get throught this because I’m having some issues. Thanks
Hello,
Sorry for the delays, I have informed our support department. Your ticket will be checked and replied to as soon as possible. Please understand that there may be delays during peak business days, weekends, and holidays, which can vary depending on several factors. The maximum delay time will vary based on the aforementioned factors. Please also keep in mind that our team is located in different time zones, which may cause variable response times. We appreciate your patience and understanding as we strive to provide the best possible support for our customers.
All the best
check this ticket please I face some issues ticket #Z49197
Hello,
Please note that our ticket system operates 24/7, allowing customers to create new tickets at any time. Our support team will review and respond to all tickets in the order they were received, with each ticket being assigned to an individual support manager. Please understand that there may be delays during peak business days, weekends, and holidays, which can vary depending on several factors. The maximum delay time will vary based on the aforementioned factors. Please also keep in mind that our team is located in different time zones, which may cause variable response times. We appreciate your patience and understanding as we strive to provide the best possible support for our customers.
Best regards
Hi – this is a pre sales question. We are wanting to integrate our new website (possibly using this Motors theme) with AutoTrader (a new and used car online website) All our clients vehicles are listed and update on this AutoTrader site. They use API – is this possible with the Motors Theme? Thanks Simon
Hello,
The theme includes WP All Import integration, so you can import XML/CSV files with the listings, in this way, you can import listings in bulk. The theme includes integration with the AutoManager imports by default. If AutoTrader provides XML/CSV you can import listings. For details, I recommend you check the following topic from the theme documentation > https://docs.stylemixthemes.com/motors-theme-documentation/import-listings/import-example-files
Regards
Hello, in the slider demo https://motors.stylemixthemes.com/ev-dealership/ can you mount a slider that is not car inventories? That is, if I want to mount a slide that has nothing to do with a car, but with a different post or notification
Support is very slow… Help!!
Hello,
Sorry for the delay, the Slider includes demo content by default. If you want to change it, you can go to the WordPress dashboard > Swiper Slider section > http://joxi.ru/YmEL05acLGn5lr
Best regards
Please note that our ticket system operates 24/7, allowing customers to create new tickets at any time. Our support team will review and respond to all tickets in the order they were received, with each ticket being assigned to an individual support manager. Please understand that there may be delays during peak business days, weekends, and holidays, which can vary depending on several factors. The maximum delay time will vary based on the aforementioned factors. Please also keep in mind that our team is located in different time zones, which may cause variable response times. We appreciate your patience and understanding as we strive to provide the best possible support for our customers.
All the best!
Halo Support,
May I know does this template able to ask user to upload the current car condition photos after payment is made via email?
Thanks!
Hello,
Unfortunately, there is no such email notification in the theme by default. However, we are always keen to improve our theme. We recommend you to write this kind of suggestion in our features request section of the Motors theme > https://stylemixthemes.cnflx.io/boards/motors-car-dealer-rental-classifieds. We will include additional features/options according to the popularity of the requests from our dear customers
Best regards
Where can I change the code that crops the image to 798×466.jpg in Listing Page Template in Motors theme? Tks
Hello,
Images sizes are located under the following path below -> wp-content/themes/motors/inc/ setup.php file and /wp-content/themes/motors/partials/single-car/car-gallery.php and wp-content/themes/motors/partials/car-filter-loop.php.
Please note, such kind of modifications and changes are not recommended by default. We are not able to provide support from our support end for changed theme scripts if there will be unexpected restrictions
Best regards
with the new configuration theme Where can I change the code that crops the image to 798×466?
Hello, what code languages were used for the entire project? can you list them?
hello??
Hello,
By default, the theme and external plugins are in English. However, the theme and plugins are ready for translations. You can change your site’s main language under the WordPress dashboard > settings > general > site language section. It is recommended to use the Loco Translate plugin in order to properly set translations in the site, via this plugin you can properly organize translations of static strings of the theme and external plugins (Motors Extends, Motors listings, Motors WP Bakery Widgets, Motors Elementor Widgets). So, you can make your site in any language. For more details please kindly follow the instructions from the following manual > https://docs.stylemixthemes.com/f-a-q/how-to-translate-or-change-the-strings-of-the-theme-and-plugins
Regards
How do you verify which version of motors you are on? i want to ensure i am have updated to the new one correctly.
Hello,
The latest version of the theme is 5.7.4
Regards
I’ve purchased this Theme twice and have extended my support multiple times and still can’t get the Rental Version to accept payments. Doesn’t work with PayPal and doesn’t work with WooCommerce Payments via Stripe. . I’ve already created a support ticket but wanted to leave a comment so anyone doing their research first understands that the Payments portion of this Theme for the Rental version does not work. If you try the Demo of the website it doesn’t work there either.
Updating this to say that I finally got the payments working. There is no documentation on how the WC PayPal Extension needs to be setup to work with this theme which turned into a huge pain testing every possibly combination of settings until it worked. Happy it’s working now.
Hello,
We are glad that you resolved the case on your own. Please kindly note that in the Rental demo layout payment gateway option and settings directly depend on your personal Woocommerce settings by default. All the Woocommerce related settings and options, you can get from here > https://woocommerce.com/docs/
Best regards
Hello, my client has bought this theme twice and we installed it one 2 staging sites, now on the live site we cannot make updates as the purchase codes were used on the staging sites. Tried to contact support via theme support website but it tells me the license codes have been used already. How can I get a hold of support to reset both codes and make them available for the live sites?
Hello,
To use the license on another domain, you will need to deactivate the theme license on the old domain, as you can activate the theme only one time, if you are going to activate the theme on another domain, you will need to deactivate it from the active domain. You can deactivate the license from the Motors dashboard license activation section. Instructions are here > https://docs.stylemixthemes.com/motors-theme-documentation/installation-and-activation/license-key-deactivation
Best regards
We have deactivated the licenses on staging site but still cannot activate themes on live sites. At the moment there’s an error saying “Sorry, no results” when trying to open the listings page but cars are loaded in the backend
Hi i cant find motors zip why?
Hello,
After purchasing the Motors on ThemeForest, you’ll need to download the theme installation package from your ThemeForest account. Login to your ThemeForest account and navigate to the Downloads menu in the profile icon at the top-right corner. On the opened page, find the Motors purchase, click the Download button, and from the dropdown, choose Installable WordPress File Only
Regards
Hi, i can not import Main content. System arlert Error occurred: 200 – parsererror!. Please help me
Hello,
Please make sure that you updated the theme and make sure that your server limits are according to the required limits
Regards
Ever since i updated the theme to the latest, get the error below when i try to access the backend of wordpress. The front end works fine
[27-Apr-2023 23:39:36 UTC] PHP Fatal error: Uncaught Error: Call to a member function get_data() on null in /home4/qlyuvcmy/public_html/shop/wp-content/themes/motors/inc/woocommerce_setups.php:177 Stack trace: #0 /home4/qlyuvcmy/public_html/shop/wp-includes/class-wp-hook.php(308): stm_user_active_subscriptions(’’) #1 /home4/qlyuvcmy/public_html/shop/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters(NULL, Array) #2 /home4/qlyuvcmy/public_html/shop/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #3 /home4/qlyuvcmy/public_html/shop/wp-settings.php(623): do_action(‘init’) #4 /home4/qlyuvcmy/public_html/shop/wp-config.php(87): require_once(’/home4/qlyuvcmy…’) #5 /home4/qlyuvcmy/public_html/shop/wp-load.php(50): require_once(’/home4/qlyuvcmy…’) #6 /home4/qlyuvcmy/public_html/shop/wp-blog-header.php(13): require_once(’/home4/qlyuvcmy…’) #7 /home4/qlyuvcmy/public_html/shop/index.php(17): require(’/home4/qlyuvcmy…’) #8 {main} thrown in /home4/qlyuvcmy/public_html/shop/wp-content/themes/motors/inc/woocommerce_setups.php on line 177
Hello,
Could you please clarify what exact demo layout you are using? I will check the case on my testing site.
Regards
I have created a website with demo data ( sanxehoi.net), but I can’t find a place to register for a dealer account
Hello,
Could you clarify what demo layout you are using? We have Dealership and Classified demos. Dealers and sellers roles can be set only in Classified demo layouts by login/register and becoming dealer options. While in the Dealership demos only the site admin is Dealer
Best regards
Hi, Is it possible to show the filter on the inventory page (that is left or right on the page) to be shown on top of the page? I need the auto-filter option (when someone chooses make for example to show cars from chosen make).
Cheers
Hello,
Unfortunately, there is no option to place the filter at the top section by default. It needs to modify the theme and plugins scripts and include extra code lines for it
Regards
there is an error 500 when i am trying to import demo data. how i can fix this? its the server the problem. Because we have many websites there and everything works fine. Please help.
i saw that you answered on the other replies please help me too there is a problem
i must work please help me
if you dont answer i will send to the envato to tell about you and i will ask for a big refund.
can you tell me why you dont answer? i have your theme and i have a big problem.
Hello,
Sorry for the delay in reply,
Please note that the comments section is mostly for the pre-sale questions according to the item on Envato ThemeForest.
The Autoparts demo layout doesn’t use features to create add listings in general. The Listings feature can be used in Dealership and Classified demo layouts in the theme by default
Best regards
look the image i send you. There is a problem in all demos. I cant have the demo content to start working. Please help me.
Thank you!
According to the first issue with demo import, I can confirm that this case doesn’t come from the theme, as I have tested the issue that the user reported in our testing environments with developers and QA team. While importing the demo on our website there is no 500 error occurred. Here is a video as well from our recent demo import >>> https://www.loom.com/share/463d257bdd7f4d2e82c68d897d813301
In addition, we have more than 18,450 active user of our theme, and they already installed and imported the theme demo layout without any restrictions. So, I should infomr you that due to the following reasons the demo import may not be completed:
a. The system settings are below the requirements. We recommend the following system configuration for the best experience with the theme.
PHP version 7.4 PHP Memory limit at least 256M Upload max file size at least 32M Maximum Post Size at least 32M Maximum Execution time 600 GZip: enabled ZipArchive: enabled WP Remote Get: enabled
System Requirements – Motors Theme Documentation
b. When Security and caching plugins are preinstalled with WordPress Environment by Hosting. For example, Siteground installs Siteground Optimizer and Siteground Security plugins by default and they may block external ajax requests. While importing the main content the theme sends external ajax requests to download necessary files files from Amazon AWS . Due to firewall and restrictions for AJAX requests the demo content may stop not completed. While importing main content the theme sends external requests to our server and WordPress repositories and some of the hostings are blocking them.
Best regards
Hello Motors.
Please tell me how long it takes support Mathew to respond?
I sent a request on the 21 April and still no response?
Is this normal?
My theme doesn’t work as expected, becoming a little frustrating.
I have supported you guys by purchasing 3 motor themes.
And another theme from you guys too.
I just ask for acknowledgment and reasonable response time please?
Hello,
We apologize for any inconvenience you may have experienced.
We would like to inform you that support requests should be created via our support site, using your Envato login account. To create a new ticket, please follow this link: https://support.stylemixthemes.com/tickets/new
We have checked our support platform, and at this time, we do not have any support requests from you. Therefore, we kindly request that you create a new ticket on our support site, and we will be happy to assist you with any questions or concerns you may have.
We are currently experiencing a high volume of support requests. Could you please check if your ticket has been responded to already? Please note that our ticket system operates 24/7, allowing you to create new tickets at any time. Our support team will review and respond to all tickets in the order they were received, with each ticket being assigned to an individual support manager. Please understand that there may be delays during peak business days, weekends, and holidays, which can vary depending on several factors. The maximum delay will vary based on the aforementioned factors. Please also keep in mind that our team is located in different time zones, which may cause variable response times.
Thank you for your understanding and support, our whole team does appreciate it!
Best regards
Please check #Z48566
Like I said I’ve bought 3 licenses and another license for the business theme.
I just need support, please.
Thank you.
I know my Support is no longer available, but, I have tried to load Motors onto a brand new install. When trying to import ANY demo it gets stuck and throws an Error 200 when trying to import the Main Content. I can load any other “plugin” but, not that one.
Error Details
An error of type E_ERROR was caused in line 39 of the file /home/usedboat/public_html/wp-content/themes/motors/functions.php. Error message: Uncaught Error: Class ‘STM_Theme_Info’ not found in /home/usedboat/public_html/wp-content/themes/motors/functions.php:39 Stack trace: #0 /home/usedboat/public_html/wp-includes/class-wp-hook.php(308): {closure}(Object(WP_Screen)) #1 /home/usedboat/public_html/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters(NULL, Array) #2 /home/usedboat/public_html/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #3 /home/usedboat/public_html/wp-admin/includes/class-wp-screen.php(424): do_action(‘current_screen’, Object(WP_Screen)) #4 /home/usedboat/public_html/wp-admin/includes/screen.php(243): WP_Screen->set_current_screen() #5 /home/usedboat/public_html/wp-content/plugins/woocommerce-payments/vendor/automattic/jetpack-sync/src/class-sender.php(444): set_current_screen(‘sync’) #6 /home/usedboat/public_html/wp-content/plugins/woocommerce-payments/vendor/automattic/jetpack-sync/src/class-sender.php(540): Automattic\Jetpack\Sync\Sender->get_items_to_send(Object(Automattic\Jetpack\Sync\Queue_Buffer), true) #7 /h
How can I manually add that content?
Thanks
Hello,
The issue comes due to incorrect server limits. Please increase your server limits according to the theme’s required limits. In addition, you can try to install the theme on your own local host. With proper WordPress and server environments, there won’t be any restrictions with the demo import stage in general
Regards
Hello,
Can you help me with the following issue:
Users are unable to post ads.
Every time when someone tries to publish an Ad even if it is logged in and selects the plan it says “Please log in” and the ad is not posted.
Thanks!
Hello,
By default, there shouldn’t be such kind of issue. Please try to recheck the case by deactivating your child theme (if you have) and by deactivating all of your site’s extra third-party plugins as well
Cheers
Good day,
Is it possible to change from 4 columns to 3 columns on the main page?
https://paste.pics/2eb496160a5c34f83a180d4b90267613Hello,
Your provided link is not working, could you please kindly re-check and send us once again, please send the page URL link as well, so I will be able to check the element, as some elements of the theme don’t include an option to change columns
Regards
Yes of course. I would like to go from 4 columns to 3 columns. This is the website: https://bit.ly/3HwDpqi
Thank you!
Unfortunately, this element doesn’t include option to control the number of columns by default
Regards
