8598 comments found.
Hello, is the translation of a wordpress theme a copyright infringement?
For example, I created a translation of a .pot file into another language other than English and sold it to a customer, did I violate copyright?
Hi trueday! We don’t think this infringes on any kind of Copyright, you’ve done an additional service to a customer, you’re certainly not selling it to large retailers. Anyway if you want more information you should hear from Envato directly: https://help.market.envato.com/hc/en-us/requests/new
Thanks for the quick response, I also think that translating the topic into different languages helps to popularize the topic and increase its sales and does not infringe copyright in any way.
Hi trueday! Yes this is our thinking but as said maybe Envato can give you better information.
Hello, can you please unblock my license? I moved the site to a new domain and my license code is not working.
Well thank you.
Hello! Next to the error you probably see when you try to use the Purchase Code is a link with specific directions on how to request a migration. Please send a private message using the form you find on this page, and include your Purchase Code: https://themeforest.net/user/undsgn
My support for your theme has ended, but I believe there is an issue in the newest version (2.7.11) of your theme.
We are using your version of the “posts” module in WP Bakery, and with the newest update it seems to be ignoring “featured” posts. So posts that should be showing in my grid are no longer appearing.
I originally contacted The Events Calendar thinking it was an issue on their end, but they confirmed by using the native WP Bakery Page Builder elements (and not your proprietary version) that the featured posts (or events) show up fine.
I’m happy to share what I’ve discovered so far if there is a way to contact you. If not, I’m hoping this is something your developers can look into and test on their end, and hopefully issue a fix in the next update.
Cheers.
Hello and thank you for the heads-up, we’ll look into that and let you know something as soon as possible. Best 
Sorry, I actually assumed you were talking about ‘sticky’ posts, but perhaps I misunderstood the message. What do you mean by ‘featured posts’, just to be sure? Or are you talking about an option that is only available for the Events custom post type?
Sorry for the delay, I went back and forth with The Events Calendar people because I disproved their “Featured Events” theory. Something in their newest versions is causing all the posts to show up in weird orders. And this is what they’ve said:
“After the release of version 6.0.2 / 6.0.3, the updated plugin versions included some modifications that may have caused the Posts element query to produce varying results. This is not necessarily a bug, as a standard WP Query will naturally sort posts by their published date. To resolve this, the query may need to be altered or the outcome sorted by custom meta. I am afraid that you will need to override the element’s query to change the order by field and have it ordered by _EventStartDate.”
Is this something that your posts plugin can do? I do not currently see an option for event start date in the dropdown.
Thank you.
Hi crossroadslive! I’m sorry but it’s not something really easy to understand here in words, this is more of a developer thing and so you should open a ticket (if you think the issue is caused by Uncode, although here it seems to me more of a change, from what they say, of WordPress itself). With Uncode you have the Build Query options of the Posts module available, I have no idea if the various options might a do it for you: https://support.undsgn.com/hc/articles/213456809
Also try looking at the Custom Order of the Single Block tab, if you don’t have a lot of items it might work to give a custom order: https://support.undsgn.com/hc/articles/213456869
Yes, I am using your build query already. But it does not have the date sorting options we need available (sort by event start date) and doesn’t allow for a custom ordering option unless I’m missing something. https://snipboard.io/aqBTgS.jpg
I can’t open a ticket as the support for this theme has ended, which is why I’m typing here, to try and figure out if your theme’s custom WP Bakery Items can even handle this request or if we have to switch to something else.
Hi crossroadslive! Please note that we suggested using the Custom Order of the Single Block tab (not the General tab where is the Build Query); we also linked the dedicated documentation: https://support.undsgn.com/hc/articles/213456869
Secondly, it is not sure that the features of a theme can adapt when a user uses an extra plugin, of this there is absolutely no guarantee since you are using codes from different authors that for nothing were coded to work together.
Hi there. As someone who is trying to build with WPBakery, I have found that I am unable to modify it as I usually do with Elementor. This makes me wonder: what makes WPBakery a better option compared to Elementor? I can’t help but feel like I’m stuck in the past with this builder. I would love to hear your thoughts and views on this matter. Thanks very much.
Hi! No, it is not possible to make comparisons because they are two different tools. There are simply those who like one workflow and those who are used to the other. One can certainly not make an endless list of the pros and cons of each builder. What is certain is that both those who find using WPBakery for the first time looking for Elementor’s workflow will find themselves ill at ease, as will those who try to use Elementor as they would with WPBakery. So since both are complex tools it is necessary to give yourself the right amount of time to discover the options and how they work (you will see for example that in Uncode WPBakery some modules are really extensive).
What is ultimately important is the final output that both types of users are able to get from a product, ex: https://undsgn.com/uncode/showcase/
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately (or, if this is not the tool for you feel free to ask for a refund) Thank you! https://support.undsgn.com/hc
Hi there, I understand that you offer support through your Help Center, but unfortunately, I’ve determined that this tool doesn’t align with my needs. I would appreciate it if you could process the refund for me. Thank you for your understanding and prompt assistance. Best.
Hi! Yes sure you need to ask it using the Envato website tools: https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-
Hi there, I successfully requested the refund through the Envato website tools, and everything went smoothly. I appreciate the prompt and efficient support from your team. It’s great to see your company’s focus on a single theme. As a suggestion, consider integrating other builders as alternatives in the future. Thank you for your assistance. Best.
Hi blackberryquasar! Your request should have been approved. It’s a pity you didn’t give yourself time to understand the differences because clients create final sites that are of very high quality (also unlike with other builders).
Hi. Thanks for your reply. I’ve used this builder before and it’s not right for my current project. Given our conversation, would you be amenable to accepting a refund request for this? Thanks
Hi blackberryquasar! I am not sure I understand your request but we have already approved your request, haven’t you received our confirmation?
hello I have a question … is it possible to open a post article in light box ?
Hi framerider1! We are sorry but this is not an option.
Anyone know how to get video to autoplay in a background on mobile?
Hi Bryant_Design! Please follow this dedicated article: https://support.undsgn.com/hc/en-us/articles/115000721729
Thanks!
Thank you for the confirmation!
Hi, can I take pieces/sections from different demos and put together the one I like the most? how do I make it uniform, so it looks like the same look and feel and style? If I want to sell a product, should I choose a demo shop or can I choose a service demo and build my own? Thanks!
Hi blackberryquasar and thank you for you interest!
Yes, sure you can mix and match any section you see on all our demos. You can choose any demo and make it a shop.
When you import Demo Contents you have all the demos, you just need to copy and paste sections from a page to another (there is a dedicated feature), or you can use the Wireframes, ex: https://undsgn.com/uncode/wireframes/
Hi, thanks for your reply. But in the internal pages of contact, about and services I should choose a style (business, classic, minimalist, clean, etc) so that everything has a correlation, right?
Hi blackberryquasar! These are just some simple examples you can use to start your internal pages if needed (when you change the images, colors, and fonts to match your homepage these can adapt to pretty everything). Anyway, note that you are not limited to them since you can create as you want with the Page Builder. Please give a check to the customers showcase, so you can real life examples of Uncode: https://undsgn.com/uncode/showcase/
great, thank you!
Thank you for the confirmation!
Hello, could you please tell me what the difference is in each case? Thanks // https://tinyurl.com/2z3opjts
Hi blackberryquasar! Please find here all the necessary info: https://support.undsgn.com/hc/en-us/articles/214001065
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hello, I have added montserrat font in the font stack. But when i go to edit any headings and texts, I do not see montserrat font in the font family (Typography). Why this is happening?
Hi sabitsworkshop! Without checking at your site, it is virtually impossible to tell what you left out of the correct font installation.
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately (or at least ask for support with an account that bought the theme)! Thank you! https://support.undsgn.com/hc
How can I put request a quote button at right in menu
Hi braedencalyniuk! You can create a Call To Action Menu and then apply the Button style, all info in the respective chapters of this page: https://support.undsgn.com/hc/en-us/articles/213457169
Hi there, I’m currently reviewing your theme and was curious if you have a demo for the single product page? I’m keen to see the different possibilities. Thanks!
Hi blackberryquasar and thank you for the interest!
All these one are Single Product layouts, moreover since you can create them with the Page Builder and Dynamic Module, based on the features you see it’s possible to modify them as for. your needs: https://undsgn.d.pr/i/tjyqZd
Hi. thanks for getting back to me! I’m interested in the Single Product layouts you mentioned. I have a question: Can I create a landing page without using a cart? (I am going to have a single page) Thanks!
Hi blackberryquasar! Yes, it’s not necessary to have the Cart and Checkout process if you are going to have a single page landing page.
I requested a code migration for the theme I purchased, how long does approval take?
Hi 47kelvin! We replied to your message exactly 3 minutes after receiving it. Your message is from 16:16, our reply from 16:19. Please check this screenshot, all sensible information are obscured: https://undsgn.d.pr/i/VtSqqY
Linking icon to scroll down worked perfectly until few days ago, it doesnt work on dekstop versions now but on mobile its okay.
Hi aleksandar_andelovic! We are sorry but it’s really not possible to debug just in words. Are you sure it’s not related to cache or other plugins you may have installed? From here it works as it should (and it’s also add something broke without any action), ex: https://undsgn.com/uncode/homepages/creative-agency/
Hello. We are using a column border but on mobile, the left and right border do not show. Here’s an example: https://cloud.metalpotato.com/HWX2FDDd
Can you tel me how we can keep the left and right border that shows on desktop onto mobile please? Here’s how it looks on desktop: https://cloud.metalpotato.com/ZczHJlPl
Hi MetalPotatoUK! Did you already try this option? https://undsgn.d.pr/i/1DAA0p
Those options do not appear on the column. Only the row. And enabling them on the row does not change it on mobile for me. I’ve tried both the following settings:
1. https://cloud.metalpotato.com/rhBS4Vwk
2. https://cloud.metalpotato.com/pTYTPsXF
Neither of them changes the result on mobile.
Ignore my previous comment. They DO show on the column.
Hi MetalPotatoUK, and thank you for the confirmation!
Hi. So for some reason YouTube videos are not showing on my website anymore. This is an example: https://studiorob.in/portfolio/stay-tuned-surrender-videoclip/ There should be a youtube video that’s in a Single Media block, but it just shows as white. How can I fix this? It’s like this on my whole website. Vimeo links do work
Hi robinvdstar! Is this video listed on YouTube? What happens if you try another video? Ex: https://www.youtube.com/watch?v=XOnHtStmbCI
That video also does not work…
Hi robinvdstar! I’m sorry but from here both videos work as they should (it’s already a bit odd that we don’t have other similar reports): https://undsgn.d.pr/v/8aSsV7
Unfortunately there are no visible errors on your site so from here I don’t know how to help you so much. What happens if you try to go back up?
It seems like it has something to do with the ‘Single Media’ or ‘Media Library’, because when I use embed in a text block, the video is visible. Does that give you something to go on? I would love to use the Single Media…
Hi robinvdstar! As you can see from my video we are testing using the Single Media module. Since we are unable to replicate the problem and currently have no other users with this report, we certainly cannot debug it from here. If you don’t intend to open a ticket, try writing to us in a few days to see if other users have reported the problem in the meantime (maybe YouTube has recently changed some scripts and it’s still not propagated to all their servers and locations).
How do you change the woocommerce add to cart button colour? I’ve looked through your support section and can’t see it anywhere.
Thanks
Hi binarybiscuit! Do you refer to the single product page? If you use the default layout the option is connected with the Skins and there is not a direct method to change it. If instead you have created a custom layout with the Page Builder you can make it from the Button module each color you need. What is your scenario? Can you please share the link to your site so we can suggest a solution?
Thanks for that. I’ve converted everything over to the page builder but how do you display different variation images.
For example let’s say i create a variable product that has three different images so normally when the user selects the options the image changes to show that variation but using the page builder this doesn’t seem to happen?
How can I make that work?
Thanks
Hi binarybiscuit! Did you search our doc for Product Variation? https://support.undsgn.com/hc/en-us/articles/8559436497809
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hello, congratulations on the template, really very functional.
I have a little beginner question… I installed woocommerce because I would like to see prints (I’m a photographer), I was wondering if it’s possible to buy without having to register or login (I saw that some e-commerce sites also allow you to buy as a guest).
Do everything by email, then the tracking code by email. I don’t want to manage register, login ect… I think it’s too much for me, I would like something simpler and more immediate. I searched your guide but I can’t find anything. Can you tell me how I can do it?
Many thanks and congratulations again.
Hi david_82, and thank you for appreciating Uncode!
This is not so much inherent to the Uncode theme but more to WooCommerce itself. You can find this option of the WooCommerce plugin settings: https://lopezb.d.pr/i/CNmrYI
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Okay, thank you very much. I will write to support, because I see a bug in the product description, with a bullet point, it is not seen. Inspecting the code, I see that it says display none.
I will write to the support. Thank you.
Hi david_82! Yes, you welcome! We’ll be back asap!
I am in a fix, none of the portfolio items are visible. Not sure what the issue is. Could you pls help. Everything os updated.
Hi mmkdesigns! We are sorry but without check your site it’s really not possible to understand the possible problem if you have an odd issue other users are not reporting. Please share at least the link to your site. From here we can only suggest to check this article that is the most similar issue we can think: https://support.undsgn.com/hc/en-us/articles/213459729
Hi! Did you test this as suggested? https://support.undsgn.com/hc/en-us/articles/213459729
Hello. I recently changed my domain name from thecorerealtors.com to thecorerealestate.com and now I am unable to update the theme. I deregistered the purchase code and tried to register again, but it’s telling me that the code is already in use. Can the old domain be removed from your database so that I can register my new domain. I can’t submit a ticket either, I’ve tried.
As a suggestion, it would be great if Uncode had a backend portal where we can manage active licenses too. That would be great (unless there already is and I dont see it lol). Thanks!!
Hi thecorerealtors! Next to the error you probably see when you try to use the Purchase Code is a link with specific directions on how to request a migration. Please send a private message using the form you find on this page, and include your Purchase Code: https://themeforest.net/user/undsgn
Thank you! Message with purchase code has been sent
Hi thecorerealtors! We replied a few minutes ago and if you test it now it should work!
Hello could you reset my purchase code. So that I can activate the theme. My webspace unfortunately got malware and had to have my webspace cleaned.
Hi xRacer! Next to the error you probably see when you try to use the Purchase Code is a link with specific directions on how to request a migration.
Please send a private message using the form you find on this page, and include your Purchase Code: https://themeforest.net/user/undsgn
Amazing theme. Definitely the best overall
No problems and errors for several years. Today I got first one:
I can’t see any image in my website and following problem occurs: Warning: Trying to access array offset on value of type bool in /home/platne/serwer200744/public_html/czerwonydwor.edu.pl/wp-content/themes/uncode/partials/elements.php on line 52
Do you know how can I solve it?
Hi DzielnyTabaluga, and thank you for appreciating Uncode!
Do you confirm you have the latest theme version? What version of PHP? Can we check the URL? The problem can be related to one of your background images but it’s not possible to help just in words without more info.
Here is the URL: https://czerwonydwor.edu.pl/ I checked carefully status of the system and it is fine. So no idea why images don’t show.
PHP is 8.2
Hi DzielnyTabaluga! What happens if you downgrade to PHP 8? PHP 8.2 is still not supported by the WordPress community.
Unfortunately no change after downgrade to PHP 8.0
Hi DzielnyTabaluga! We are sorry but without access to the site we don’t have much more suggestions of these:
1 – What happens if you change language and sept English instead of Polish? I remember a strange issue with another user with the Polish language.
2 – What happens if you activate Dynamic SrctSet? https://support.undsgn.com/hc/en-us/articles/4403183673873
3 – Can you confirm that your installation is able to create thumbnails? Please follow the test suggested here: https://support.undsgn.com/hc/en-us/articles/213459729
Language change did not help, but activation of Dynamic SrctSet did.
If I choose specific aspect ratio (like 16:9) image does not show. Works only with “regular” aspect. Anyway it is much better than it was. Now all images are visible. Thank you for your help
Hi DzielnyTabaluga and thank you for the confirmation! I think that your installation is not able to create crops since some PHP libraries are missing on your server. Please follow this article: https://support.undsgn.com/hc/en-us/articles/213459729
