8628 comments found.
I requested a code migration for the theme I purchased, how long does approval take?
Hi 47kelvin! We replied to your message exactly 3 minutes after receiving it. Your message is from 16:16, our reply from 16:19. Please check this screenshot, all sensible information are obscured: https://undsgn.d.pr/i/VtSqqY
Linking icon to scroll down worked perfectly until few days ago, it doesnt work on dekstop versions now but on mobile its okay.
Hi aleksandar_andelovic! We are sorry but it’s really not possible to debug just in words. Are you sure it’s not related to cache or other plugins you may have installed? From here it works as it should (and it’s also add something broke without any action), ex: https://undsgn.com/uncode/homepages/creative-agency/
Hello. We are using a column border but on mobile, the left and right border do not show. Here’s an example: https://cloud.metalpotato.com/HWX2FDDd
Can you tel me how we can keep the left and right border that shows on desktop onto mobile please? Here’s how it looks on desktop: https://cloud.metalpotato.com/ZczHJlPl
Hi MetalPotatoUK! Did you already try this option? https://undsgn.d.pr/i/1DAA0p
Those options do not appear on the column. Only the row. And enabling them on the row does not change it on mobile for me. I’ve tried both the following settings:
1. https://cloud.metalpotato.com/rhBS4Vwk
2. https://cloud.metalpotato.com/pTYTPsXF
Neither of them changes the result on mobile.
Ignore my previous comment. They DO show on the column.
Hi MetalPotatoUK, and thank you for the confirmation!
Hi. So for some reason YouTube videos are not showing on my website anymore. This is an example: https://studiorob.in/portfolio/stay-tuned-surrender-videoclip/ There should be a youtube video that’s in a Single Media block, but it just shows as white. How can I fix this? It’s like this on my whole website. Vimeo links do work
Hi robinvdstar! Is this video listed on YouTube? What happens if you try another video? Ex: https://www.youtube.com/watch?v=XOnHtStmbCI
That video also does not work…
Hi robinvdstar! I’m sorry but from here both videos work as they should (it’s already a bit odd that we don’t have other similar reports): https://undsgn.d.pr/v/8aSsV7
Unfortunately there are no visible errors on your site so from here I don’t know how to help you so much. What happens if you try to go back up?
It seems like it has something to do with the ‘Single Media’ or ‘Media Library’, because when I use embed in a text block, the video is visible. Does that give you something to go on? I would love to use the Single Media…
Hi robinvdstar! As you can see from my video we are testing using the Single Media module. Since we are unable to replicate the problem and currently have no other users with this report, we certainly cannot debug it from here. If you don’t intend to open a ticket, try writing to us in a few days to see if other users have reported the problem in the meantime (maybe YouTube has recently changed some scripts and it’s still not propagated to all their servers and locations).
How do you change the woocommerce add to cart button colour? I’ve looked through your support section and can’t see it anywhere.
Thanks
Hi binarybiscuit! Do you refer to the single product page? If you use the default layout the option is connected with the Skins and there is not a direct method to change it. If instead you have created a custom layout with the Page Builder you can make it from the Button module each color you need. What is your scenario? Can you please share the link to your site so we can suggest a solution?
Thanks for that. I’ve converted everything over to the page builder but how do you display different variation images.
For example let’s say i create a variable product that has three different images so normally when the user selects the options the image changes to show that variation but using the page builder this doesn’t seem to happen?
How can I make that work?
Thanks
Hi binarybiscuit! Did you search our doc for Product Variation? https://support.undsgn.com/hc/en-us/articles/8559436497809
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hello, congratulations on the template, really very functional.
I have a little beginner question… I installed woocommerce because I would like to see prints (I’m a photographer), I was wondering if it’s possible to buy without having to register or login (I saw that some e-commerce sites also allow you to buy as a guest).
Do everything by email, then the tracking code by email. I don’t want to manage register, login ect… I think it’s too much for me, I would like something simpler and more immediate. I searched your guide but I can’t find anything. Can you tell me how I can do it?
Many thanks and congratulations again.
Hi david_82, and thank you for appreciating Uncode! 
This is not so much inherent to the Uncode theme but more to WooCommerce itself. You can find this option of the WooCommerce plugin settings: https://lopezb.d.pr/i/CNmrYI
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Okay, thank you very much. I will write to support, because I see a bug in the product description, with a bullet point, it is not seen. Inspecting the code, I see that it says display none.
I will write to the support. Thank you.
Hi david_82! Yes, you welcome! We’ll be back asap!
I am in a fix, none of the portfolio items are visible. Not sure what the issue is. Could you pls help. Everything os updated.
Hi mmkdesigns! We are sorry but without check your site it’s really not possible to understand the possible problem if you have an odd issue other users are not reporting. Please share at least the link to your site. From here we can only suggest to check this article that is the most similar issue we can think: https://support.undsgn.com/hc/en-us/articles/213459729
Hi! Did you test this as suggested? https://support.undsgn.com/hc/en-us/articles/213459729
Hello. I recently changed my domain name from thecorerealtors.com to thecorerealestate.com and now I am unable to update the theme. I deregistered the purchase code and tried to register again, but it’s telling me that the code is already in use. Can the old domain be removed from your database so that I can register my new domain. I can’t submit a ticket either, I’ve tried.
As a suggestion, it would be great if Uncode had a backend portal where we can manage active licenses too. That would be great (unless there already is and I dont see it lol). Thanks!!
Hi thecorerealtors! Next to the error you probably see when you try to use the Purchase Code is a link with specific directions on how to request a migration. Please send a private message using the form you find on this page, and include your Purchase Code: https://themeforest.net/user/undsgn
Thank you! Message with purchase code has been sent
Hi thecorerealtors! We replied a few minutes ago and if you test it now it should work!
Hello could you reset my purchase code. So that I can activate the theme. My webspace unfortunately got malware and had to have my webspace cleaned.
Hi xRacer! Next to the error you probably see when you try to use the Purchase Code is a link with specific directions on how to request a migration.
Please send a private message using the form you find on this page, and include your Purchase Code: https://themeforest.net/user/undsgn
Amazing theme. Definitely the best overall
No problems and errors for several years. Today I got first one:
I can’t see any image in my website and following problem occurs: Warning: Trying to access array offset on value of type bool in /home/platne/serwer200744/public_html/czerwonydwor.edu.pl/wp-content/themes/uncode/partials/elements.php on line 52
Do you know how can I solve it?
Hi DzielnyTabaluga, and thank you for appreciating Uncode!
Do you confirm you have the latest theme version? What version of PHP? Can we check the URL? The problem can be related to one of your background images but it’s not possible to help just in words without more info.
Here is the URL: https://czerwonydwor.edu.pl/ I checked carefully status of the system and it is fine. So no idea why images don’t show.
PHP is 8.2
Hi DzielnyTabaluga! What happens if you downgrade to PHP 8? PHP 8.2 is still not supported by the WordPress community.
Unfortunately no change after downgrade to PHP 8.0
Hi DzielnyTabaluga! We are sorry but without access to the site we don’t have much more suggestions of these:
1 – What happens if you change language and sept English instead of Polish? I remember a strange issue with another user with the Polish language.
2 – What happens if you activate Dynamic SrctSet? https://support.undsgn.com/hc/en-us/articles/4403183673873
3 – Can you confirm that your installation is able to create thumbnails? Please follow the test suggested here: https://support.undsgn.com/hc/en-us/articles/213459729
Language change did not help, but activation of Dynamic SrctSet did.
If I choose specific aspect ratio (like 16:9) image does not show. Works only with “regular” aspect. Anyway it is much better than it was. Now all images are visible. Thank you for your help
Hi DzielnyTabaluga and thank you for the confirmation! I think that your installation is not able to create crops since some PHP libraries are missing on your server. Please follow this article: https://support.undsgn.com/hc/en-us/articles/213459729
Dear Undsgn, For some reason the links to YouTube videos in ‘Single Media’ are not visible on my website anymore. Could you help me out with this? I do not know how to fix it, I have tried everything.
Hi robinvdstar! Unfortunately, we don’t have other reports and it’s not possible to debug just in words, please at least share the URL of this page and verify if the video is still accessible as standalone content on YouTube.
Hello, I’ve just got a new client that his website had been built with your theme but never got updated. I don’t mind purchasing it again in case his ex developer doesn’t have access to it but I’m just wondering if everything will be ok because I have seen that you have changed your builder and this version uses an old version of VC. How many things will get broken? Will we need to recreate everything made by VC?
Hi dunies! From here we cannot understand how your theme version is old. We have customers that have updated the theme from years without any issue. The Builder is not changed but probably the version and the features. It’s always suggested to perform a backup first: https://support.undsgn.com/hc/articles/360001216518
Here you can find the info for the update, probably you need to use the Envato Market plugin method since your version doesn’t have the automatic update procedure: https://support.undsgn.com/hc/articles/214001205
Hi, I kindly can’t find how to insert a YouTube video (and not uploaded for file size) in loop as background… can you point me to the documentation section? or an example of template to emulate… thanks!
Hi b-jou! Please follow these articles (and videos), when the video is inserted in the Media Library you can use it as a normal background: https//support.undsgn.com/hc/en-us/articles/213457109 and https//support.undsgn.com/hc/en-us/articles/213457149
PS: links updated.
I have a website with an active purchase code. However Rev Slider is saying “This is a Premium template from the Slider Revolution template library. It can only be used on this website with a registered license key.” The slider has been in use for some time so why has this suddenly happened? I have the latest Uncode theme version installed.
Hi theflexstudio! Probably it’s a new message from the authors of Slider Revolution for all users (they after all try to sell more copies), but if you installed it through Uncode you don’t have to worry because it’s legal to use. Please read an article here: https://support.undsgn.com/hc/en-us/articles/213454629
My problem is not the legality. It’s that I cannot make any alterations to the slider and it has been removed from the page it was being used on.
Hi theflexstudio! We understood this to be a message that came up for you on the Plugins page. Unfortunately, we don’t have any other users with this similar report and it remains quite difficult to figure out what happened on your installation. Can you at least send us a screenshot of this message? What version of Slider Revolution do you have?
I am using version 6.6.12 You can see the screenshot at https://previewlab.co.uk/iveagh/revslider.png Can you pls me an address where I can send my login details so that you can take a look as the website was supposed to go live this morning.
Hi theflexstudio! The only thing I can think of is that you used features that are “locked” in the version that is distributed with the theme, at least that is what the message says: https://undsgn.d.pr/i/rsZoKO
Can you guys checkout the website. The theme is behaving very weird. I create new content block it show white menu. When I add image it start showing black. When I use already created content block it shows white menu and logo when I duplicate them and add video on it. It start showing black.
I want to have white menu on still and dark while scrolling. Now I off the scroll and sticky menu is not showing. Any thoughts ?
https://dev.gt-one.co.uk/Hi tomharperward! We are sorry but it’s really not possible to understand if we cannot check what happens and you removed the options.
If you want to have a dark Menu on scroll this should be the main Menu Skin.
Anyway note that it’s not possible to have a solid white Menu on the top of the page, and a dark Menu when scrolling. We are sorry but we never show this as an option in all our demos (we are flexible but within the limit of what we promote on our demo).
In a few words you can have a solid color Menu, or a transparent Menu. If the Menu is transparent this is managed by the Skin of the first slide and when you scroll you have the real Menu Skin: https://support.undsgn.com/hc/en-us/articles/213459749
If we didn’t understand you send the link to the page of our demo you want to replicate the behavior so we guide you through the options.
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Transparent and white logo and text when still. When scroll/sticky black logo and text. This is what I want. Send you all details in Privately
Hi tomharperward! Ok we’ll check soon.
I have 4 license of this item mean I buy this theme 4 time but you guys are unable to provide support single time. Is it how things work ?
Hi tomharperward! Can you please clarify? First of all I see that with this account you have created only one ticket, so I don’t understand why you say that all the times we are not able to offer support. Second when you open a ticket it is expressly evidenced that during the weekend the Support Team is not at work (even though you have then been answered both here and on the Help Center). Can you let us know what is wrong with our support and why you say we are unable to offer support all the time?
Dear
We have wordfence security alert, about one of its plugins. The “LayerSlider WP” plugin has a security vulnerability. Type: Vulnerable plugin Problem found November 20, 2022 3:30 pm Critical Plugin name: LayerSlider WP Current plugin version: 6.11.7 Vulnerability information: https://www.cve.org/CVERecord?id=CVE-2022-1153
Could you help us?
Hi megapublicidad! It seems that you should update it, the latest version (packed with the new Uncode version) is LayerSlider 7.7.1: https://support.undsgn.com/hc/en-us/articles/213454129
You can follow this article that explains how to update LayerSlider: https://support.undsgn.com/hc/en-us/articles/360002620578
How can I migrate a WP theme to a new domain?
Hi persuader69! Yes it’s possible to ask for a migration of the website. If you have an error please follow the guidelines here: https://support.undsgn.com/hc/en-us/articles/360000849998#deregistration-portability
Hello. Is it possible to have call to action menu button aligned to the far right of the header nav area when you use the Center Split menu?
Hello bryanmbp18, if you could give me the address of your site, I would understand the problem better. The CTA button can be displayed on the right or left depending on this option: https://undsgn.d.pr/i/i0AEPW This is the result: https://undsgn.d.pr/i/n5oaiJ However, if you also have social icons, they will always be further out than the CTA button, this order cannot be changed: https://undsgn.d.pr/i/TTdCsi
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Thank you for this. So it’s not possible to use the Center Split menu and have the social icons aligned to the far left and the CTA button to the far right?
That’s right, the split centre navbar displays the icons at the ends: https://undsgn.d.pr/i/Oxppv4 on one side the social icons, on the other the search and WooCommerce icons, in the middle the logo with the main menu. The default position for the CTA button is internally relative to the social icons.
Is it possible to somehow activate the option to put 5 columns?
Hi adriboixet! Do you refer to the Grid System or to the Posts module?
Anyway, if you refer to the Grid System as for documentation the Grid System is based on twelve subdivision, so it’s not possible to have 5 columns ( https://support.undsgn.com/hc/en-us/articles/214003565 ).
Anyway, you can create a Row with 6 columns and hide the last on all devices (from the Column Settings > Responsive tab), we tested and works: https://support.undsgn.com/hc/en-us/articles/214003625#&gid=1&pid=7
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hi there, my support has expired, however…could you please delete my license from any other website location in order to use it for an other website? The license may run as demo or someone else using my license and I can not use it. Please deactivate it from any other location n order to use it to my new website. Thank you
Also because I have seen many similar comments, I would like to inform you that I do not know where the license used for or if it is any bug when I go to activate it. Thank you!
Hi bill_ch! Please send a private message using the form you find on this page, and include your Purchase Code: https://themeforest.net/user/undsgn
PS: Please remind that according to the Envato License Terms, it’s not possible to use one of the Standard Licenses on multiple clients or jobs. In a nutshell, 1 license = 1 domain.
Do not worry! I respect the terms about the legal use of any license
Okay we are waiting for your email so we can verify what the problem is.
