6658 comments found.
Hi, please tell me , how to change categories filter in header search sector? Please look the screen here https://ibb.co/WyBnGGs Thanks!
Hello, Itiko,
Thank you for contacting us and for using XStore.
Dashboard > Products > Categories.
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you via the support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Kind Regards,
8theme team
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
Hi! Please tell me, what could be the reason that when moving through different pages of the site, the site loads very slowly, immediately after installing the demo version of the theme. Thank you!
Hello, Itiko,
Thank you for choosing XStore as your WooCommerce WordPress theme.
We kindly request that you submit a support request via our support forum as it will be much more efficient in assisting you – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Thank you for your cooperation and we look forward to hearing from you soon on the forum.
Kind Regards,
8theme team
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
Hello Team
I purchased your theme but the plugin you are selling with your theme is not supported. Wzone seems to be a discontinued plugin. I have extended support and can’t get any help or an answer from them. Can you please clarify
Hello, Tylerfisher,
Thank you for contacting us and for using XStore.
Please post your question on our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
The plugins included with our theme are external. We have purchased an Extended License for each of these plugins. The latest plugin versions are always available. You can find them in the theme folder, and you can get them directly from us. Simply login to your account on our site ( http://www.8theme.com/my-account/), go to the https://www.8theme.com/downloads/ page, enter your purchase code, and you’ll be granted access to the appropriate archives.
If you need WooZone code, contact us via the forum, or by email – https://themeforest.net/user/8theme (the contact form on this page is free so can be used even if your support period has expired).
We hope this information is helpful.
Kind Regards,
8theme team
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
I already have a code from you. The plugin doesn’t work so it makes no sense to offer it with your themes.
I have tried contacting Wzone for about 2 weeks and they don’t respond. If you look at the plugin comments page everyone is having this issue.
Hello, Tylerfisher,
We appreciate your report. We would like to inform you that we have not received any complaints regarding this issue from our other esteemed customers. We will monitor the situation.
Kind Regards,
8theme team
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
The issue is when importing a product with no api the loading sign keeps spinning. The product(s) never import.
I have wzone on another website with extended support that i paid for and the authors do not answer.
Maybe you have a fix? My plugin is up-to-date. If you’d like we can communicate by e-mail.
Hello, Tylerfisher,
Please contact us by email via the form on this page – https://themeforest.net/user/8theme
Kind Regards,
8theme team
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
Hello two questions: 1.- It is possible to create a directory list type page with a map like “yelp” 2.- This theme is compatible with a plugin that allows monthly subscription payments. If so which ones?
Hello, Flodo,
Thank you for contacting us and for using XStore.
1/ We regret to inform you that we have not yet tested this functionality with our theme.
We encourage you to post your request on our Taskboard at https://www.8theme.com/taskboard/. If your request garners sufficient support from other customers, our development team will consider incorporating it in one of our future updates.
2/ Please check if the WooCommerce subscriptions plugin is what you are looking for – https://xstore.helpscoutdocs.com/article/36-included-plugins
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Kind Regards,
8theme team
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
Hello, I previously had a license activated on the fresh berry.online website, now I want to transfer it to another site. But, since I no longer own that domain, I cannot deactivate the license on it, please tell me what can be done to deactivate it?
Hello, @ggfun,
In relation to the activation or deactivation of the theme, we advise you to consult the following link –
https://xstore.helpscoutdocs.com/article/163-how-to-registerderegister-xstore-theme-livestaging-websites/
And adhere to the guidelines provided in the section titled “Deactivate Your Website using the 8theme Dashboard.”
In the event of any difficulties, please seek assistance from our support forum at
https://www.8theme.com/forums/xstore-wordpress-support-forum/
We appreciate your cooperation.
Yours Sincerely,
8Theme Team
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
i think there is a compatability issue between the theme and fluentCRM plugin,,, please help me with this
Hello, AmirAlbatal,
Thank you for getting in touch with us, but we can’t verify your purchase right now.
We kindly request that you submit a support request via our support forum as it will be much more efficient in assisting you – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Please note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.
Thank you for your cooperation and we look forward to hearing from you soon on the support forum.
Kind Regards,
8theme team
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
Hello
It seems that a lot of css files are loading twice. Check the screenshot at https://pasteboard.co/OBK6hDitxovm.png . That should be a bug, right?
Hello, Vadims,
Thank you for contacting us and for using XStore.
Please contact us via form on this page https://themeforest.net/user/8theme by email, and provide URL of the page from your site.
When the cache plugin is disabled, and you hover over the title of .css file, what is the file name is shown here https://prnt.sc/hlWQXWbDmSYH
Thank you for your cooperation and we look forward to hearing from you soon by email.
Kind Regards,
8theme team
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
Hi, the recent updates to woocommerce messed up my home page, product page, header, and other woo features. I use Elementor. I downgraded Elementor and wocommerce it didn’t make a difference. I uninstalled plugins and cleared the cache. What can I do to fix my website?
Hello, @rainbowshoppingonline,
Thank you for reaching out to us and for your continued use of XStore.
We are pleased to inform you that the latest version of XStore is fully compatible with the most recent version of WooCommerce.
To better understand the issue you are experiencing, could you please provide us with a video recording of the problem? This can be uploaded to a file-sharing service such as https://wetransfer.com/, and the URL can be shared with us.
Furthermore, we would require temporary wp-admin access to your site to conduct a more comprehensive investigation via our support forum. You can grant us this access by creating a new user account with an administrator role via the Dashboard. The username and password can be shared with us via the Private Content area of the topic on our support forum.
Please visit https://www.8theme.com/forums/xstore-wordpress-support-forum/ to submit a new topic related to your query on our support forum.
Best Regards,
The 8Theme Team
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
Thank you for replying. I figured out what happened. The template update changed almost all my settings to look when first setting up template. I don’t know why that happened. Didn’t have a problem before. I use a child theme. What can I do to keep my website from going back to default settings with future updates?
Hello, @rainbowshoppingonline,
We are glad to hear that you were able to identify the issue with your website settings after the template update.
To ensure that future updates do not revert your website to default settings, here are some steps you can take, especially when using a child theme:
Backup Your Website: Before performing any updates, always create a backup of your entire website.
Child Theme Maintenance: Continue using your child theme. Child themes are designed to preserve your customizations during template updates. Ensure that your child theme is correctly set up, and make all your customizations within the child theme’s files.
Review Theme Documentation: After each theme update, review the theme documentation or changelog.
https://xstore.helpscoutdocs.com/article/63-theme-update
Staging Environment: Consider setting up a staging environment for your website. This allows you to test theme updates and customizations without affecting your live site. Once you’re confident that the update won’t disrupt your website, you can apply it to your live site.
Staging Environment: Consider setting up a staging environment for your website. This allows you to test theme updates and customizations without affecting your live site. Once you’re confident that the update won’t disrupt your website, you can apply it to your live site.
If you have any further questions or need assistance with any specific aspects of your website’s customization, please feel free to reach out, and we’d be happy to help.
Best Regards,
8Theme’s Team
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
Hi!, is the theme compatible with latest WooCommerce update (8.1.1)? Can I update WooCommerce safely?
Hello, @marianogi,
Thank you for contacting us and for using XStore.
We are delighted to announce that the latest version of XStore is now fully compatible with WooCommerce. For more information, please refer to the following articles on theme update and plugins update:
- Theme Update: https://xstore.helpscoutdocs.com/article/63-theme-update - Plugins Update: https://xstore.helpscoutdocs.com/article/37-plugins-update
Should you experience any difficulties, we encourage you to seek assistance from our support forum at
https://www.8theme.com/forums/xstore-wordpress-support-forum/.
Best Regards,
Team 8Theme.
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
XStore: Important: When checking the server it was found that my CPanel was sending emails to demo@8theme.com. This is not approved. How and why this was set up by 8Themes. Must stop.
Dear Westerminstergold,
Thank you for reaching out to us regarding the email address issue.
Firstly, could you please specify which demo version you have imported into your website? This will help us provide you with more accurate assistance.
Regarding the email address “demo@8theme.com,” please be assured that it is not a real email address and is only used for demonstration purposes. This email address should not be sending any actual emails or causing any issues on your live website.
To resolve this matter, you may need to change the email settings in the content you received after importing the demo. If you have any specific questions or need guidance on where to update the email address, please let us know, and we’ll be happy to assist you further – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Kind Regards,
8theme team
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
Hi, i have presale question .Please tell me, can all the photos on the demo version be used for commercial use for free in my online shop or do they have a paid license? Thanks
Hello, @itiko,
Thanks for showing your interest in Xstore WordPress Theme.
https://xstore.helpscoutdocs.com/article/34-demo-content
Images you get after demo content import can neither be used on a live site nor redistributed. If you want to locate the image sources to buy the license, use the image search engine https://www.tineye.com/.
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
Kind Regards,
8theme team
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
Hello, @itiko,
In order to set the menu item image for all departments, you can change or remove the menu item images from the Appearance > Menu section. Please refer to the image provided here
https://ibb.co/hYMvHrN
The dropdown menu for all departments is sourced from a Static block, which can be easily edited or changed using Elementor according to your requirements. Please refer to the images provided at the following links:
https://imgur.com/soKqh9J , https://imgur.com/DXP1wJu and https://imgur.com/fgMqDkU
Furthermore, we invite you to watch this video –
https://www.youtube.com/watch?v=7QluEYxznKs
which explains how to create an All departments menu with static blocks.
We hope this information helps.
If you have any further questions, please don’t hesitate to reach out to us. We’re here to help.
Kind Regards,
8Themes Team.
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
If you are planning to add multiple videos to each single product in the gallery, then read this before purchasing.
The video upload feature in single product page comes with high restrictions.
we cannot change the position of “uploaded video” in single product page. Its limited to be either at the first or at the end of single product page images gallery.
Cannot “upload” multiple videos to a single product page’s gallery.
On iPhones the uploaded video in a single product page gallery will not fetch the cover image of the uploaded video. Hence if the video is made as the first item, then it will look like the gallery is blank/empty.
I found out that there is a flaw so informing fellow buyers. Also the author’s support team is saying that they will not be working on this feature anytime soon or until there is high demand for this feature. The only way out it to put a request and wait for a indefinite period cluelessly.
Dear rayanmathew,
Thank you for sharing your concerns regarding the video upload feature in the single product page gallery.
We appreciate your feedback and understand the limitations you’ve outlined, particularly the inability to change the position of the uploaded video within the gallery and the challenges on iPhones with video cover images.
We also want to clarify that your observations are accurate, and at this time, we do not have immediate plans to address these specific limitations unless there is a substantial demand from our user community.
We apologize for any inconvenience this may cause and appreciate your understanding. Your feedback is valuable to us, and we will certainly consider it in future updates and improvements to our product.
If you have any further questions or require assistance with any aspect of our theme or product, please feel free to reach out to our support team. We are here to help and provide solutions to any issues you may encounter.
Thank you for bringing this to our attention, and we hope you continue to enjoy using our product for your projects.
Kind Regards, The 8Theme Team
Hello,
I can’t update the “WooCommerce Dynamic Pricing & Discounts” plugin. It asks for purchase code, but when I enter my purchase code I get the message that the code is not valid. Can you please fix this problem?
I can’t open a topic because my support is expierd but because this is a functional error I think it must be resolved outside of the support subscription.
Thanks in advance.
Hello, Farcela,
Thank you for contacting us and for using XStore.
Please read this article first – https://xstore.helpscoutdocs.com/article/37-plugins-update
The WooCommerce Dynamic Pricing & Discounts plugin will be updated on our site soon – https://www.8theme.com/downloads (within the next 24 hours, due to the weekend).
Sorry for such a delay and please be patient.
Kind Regards,
8theme team
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
Dear Support Team,
Thanks for your nice work on this excellent theme, it’s impressive with many powerful, customizable, and user-friendly features!
I just encountered a little puzzle with sticky header customization as a newbie:
1. I installed XStore Advanced Sticky Header via XSTORE Control Panel – Plugins Installer as shown in this screenshot https://prnt.sc/P98QH8USXGdv
2. With the above plugin installed and activated, there are both “Header Sticky” and “Advanced Sticky Header” menus in Header Builder as shown in this screenshot https://prnt.sc/HaJkJ6I-Mxay , meanwhile, the latter one has higher priority;
3. But how could the sticky header be set just the same as shown in demo https://xstore.8theme.com/elementor/demos/niche-market02/ ? I tried settings in “Advanced Sticky Header” but it’s a little complicated as well as it’s flexible; After all, I deactivated the plugin “Advanced Sticky Header”, the “Header Sticky” is working and the sticky header is set as expected, as shown in this screenshot https://prnt.sc/7qyzVFSAAFib
Therefore, something possible suggestion for this puzzle:
1. Make “Header Sticky” and “Advanced Sticky Header” mutually exclusive: When “Advanced Sticky Header” plugin is installed and activated, hide or disable “Header Sticky” settings automatically; On the contrary, when “Header Sticky” enabled, disable “Advanced Sticky Header” settings automatically;
2. Rather than extra “Advanced Sticky Header” plugin, make an integration of the menus “Header Sticky” and “Advanced Sticky Header” since they are both aiming at sticky header and their settings are somewhat overlapping.
Hello, Mike652638,
Thank you for contacting us and for using XStore.
We encourage you to post your request on our Taskboard at https://www.8theme.com/taskboard/. If your request garners sufficient support from other customers, our development team will consider incorporating it in one of our future updates.
If you have any additional questions or concerns, please do not hesitate to reach out to us.
Kind Regards,
8theme team
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
I need your help. i updated new version of theme i got error. This is “Your theme does not natively support menus, but you can use them in sidebars by adding a Navigation Menu widget on the Widgets screen.” How can I fix it?
Hello, Thush1989,
Thank you for contacting us and for using XStore.
Our theme uses Header Builder and you don’t need to choose menu location from Appearance > Menus but you need to choose that in Theme Options > Header builder > Menu. Watch video tutorial on how to create header using header builder https://www.youtube.com/playlist?list=PLMqMSqDgPNmDu3kYqh-SAsfUqutW3ohlG
Kind Regards,
8theme team
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
In the old version of the theme, there was a feature we were using – the Top Panel dropdown. However, in the new theme version, I couldn’t seem to locate this feature.
Could you kindly provide some guidance on how to implement the Top Panel dropdown in the new version of the theme?
Hello, MassiveMedia,
Thank you for contacting us and for using XStore.
We kindly request you to reach out to us through the contact form available on this webpage – https://themeforest.net/user/8theme. We would appreciate it if you could provide a more detailed description of the feature you are interested in, as we are currently unclear about the specific functionality you are seeking.
Thank you for your cooperation and we look forward to hearing from you soon.
Kind Regards,
8theme team
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
Did lots of updates today – WooCommerce had an update, so did XStore. Now my add to cart button is missing on the single product page. One other thing – I did activate the fake live viewing – but deactivated does not bring back the add to cart button.
Nevermind…It just reappeared
Hello, Cindysays,
Thank you for contacting us and for using XStore.
We are pleased to inform you that the most recent version of XStore is fully compatible https://xstore.helpscoutdocs.com/article/63-theme-update https://xstore.helpscoutdocs.com/article/37-plugins-update with WooCommerce. Should you encounter any issues, please refer to our support forum at https://www.8theme.com/forums/xstore-wordpress-support-forum/ for assistance.
Kind Regards,
8theme team
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
I can’t activate the license for Slider Revolution. I couldn’t even after the purchase, but then it wasn’t critical. But the code doesn’t work now. (not even “license has expired”, but simply “bad request”) Unpleasant. What could be the problem?
Hello, YjinAlex,
Thank you for contacting us and for using XStore.
The plugins included with our theme are external. We have purchased an Extended License for each of these plugins. They are fully functional and should run perfectly.
The latest plugin versions are always available. You can find them in the theme folder, and you can get them directly from us. Simply login to your account on our site ( http://www.8theme.com/my-account/), go to the https://www.8theme.com/downloads/ page, enter your purchase code, and you’ll be granted access to the appropriate archives. Registration of these plugins is not necessary. They will function perfectly without any need for activation. The plugin activation option was added only for those who need to get automatic updates and support directly from plugin developers. If you need this option, you will first need to purchase and register the plugin.
The Premium version of the Slider Revolution plugin does not come bundled with any theme on ThemeForest – https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins
You can find the archive “Revolution sliders from XStore Demos” here – https://www.8theme.com/downloads/ It contains all sliders from our demos.
If you purchased the Slider Revolution plugin directly (separated from your theme), and face a problem, you need to contact the authors of the plugin.
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you by email – https://themeforest.net/user/8theme
Kind Regards,
8theme team
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
Good evening, after installing the XStore theme I installed the “Loco Translate” plugin to translate into Spanish some text strings from the theme and the “XStore Core” plugin that were kept in English.
My question is if there is any problem if I decide to translate the entire theme (xstore-xstore-es.po) and the “XStore Core” plugin (xstore-xstore-core-plugin-es.po) from their official translations. Would the conversions I already made be replaced and updated to Spanish?
Thank you.
Greetings.
Hello, @JH_1978,
We would like to clarify that if you download the translation files and subsequently upload them to your site, it will replace the existing files that contain some pre-translated strings.
Therefore, we recommend that you first download the pre-translated files from the site, upload them, and then reapply the translation to the new files.
For further guidance, please refer to our theme documentation at the following links:
https://xstore.helpscoutdocs.com/article/30-base-theme-translation
https://xstore.helpscoutdocs.com/article/103-translation-files-update
We also have a video tutorial available for your convenience. You can access it through the following link:
https://youtu.be/WYBlzdJs5PU?feature=shared
Please remember to rename the files to xstore-en_US.po and xstore-core-en_US.po for proper functioning.
We trust this information will be of assistance to you.
Best Regards,
8Theme’s Team
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
Ok, I’ll review it and do the corresponding tests.
Thank you.
Hello, @JH_1978,
Thank you for your prompt response. We are glad to hear that you’ll be reviewing the information and conducting the necessary tests. If you have any questions or require any further assistance during this process, please don’t hesitate to reach out to us. We’re here to support you every step of the way.
Thank you once again for your cooperation.
Best Regards,
8Theme’s Team.
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
Please help me change color link in blog
Hello, @Webproldh,
Thank you for choosing our theme and reaching out to us.
We kindly request you to provide a screenshot of the issue regarding the color link in the blog that you wish to alter. This will enable us to examine the issue and assist you appropriately.
You can upload the screenshots at https://imgbb.com/ and share the links with us through the private content area of the topic on our support forum.
Additionally, we request you to create temporary wp-admin access. This will allow us to examine your settings and provide the necessary assistance.
To grant wp-admin access, you can create a new user account with an administrator role via the Dashboard. Please share the wp-admin URL, username, and password with us through the Private Content area.
We kindly request you to create a new topic on our support system where you will receive a comprehensive response. Please note that this section is exclusively for presales queries.
We appreciate your understanding.
Best Regards,
8Theme’s Team
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
