6662 comments found.
WooCommerce Dynamic Pricing & Discounts plugin waiting for update 
Hello, Polak,
Thank you for contacting us and for using XStore.
The plugin author have not released the official update yet https://codecanyon.net/item/woocommerce-dynamic-pricing-discounts/7119279 We’ll be able to update the plugin https://www.8theme.com/downloads/ once they release the update on codecanyon.
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Hello, It seems to me that there is 2.4.6 of WDP&D available to download since 17th September, but in your repository there is still v. 2.4.5. Am I wrong?
Hello, Polak,
We appreciate your prompt response.
Please check one more time – https://prnt.sc/gLQTii6gbA-O https://www.8theme.com/downloads/
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Thank you. I didn’t know you have such a repository on you own site By “repository” I meant what is on display after visiting WP top menu -> XStore -> More -> Plugin installer. There is still 2.4.5 with no option to update.
Thank you!
Hello, Polak,
Thank you for your response.
We are writing to inform you that our development team will soon be updating the plugin version for the Plugins Installer. We appreciate your report and apologize for any inconvenience caused.
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8theme team
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Thank you! Regards.
Hello, Polak,
You’re welcome!
Have a nice day!
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*Fix issues in search ↩ Created shop page using woolentor add-on, I created different category products grid using woolentor, after searching for specific product it only open shop page not that products carry a category page. I created many category products page but after search it only open one shop page
Please fix this issues in next update
Hello, @foleyalex259,
Thank you for showing your interest in XStore theme.
Please proceed to https://www.8theme.com/forums/xstore-wordpress-support-forum/ to submit a new topic pertaining to your query on our support forum
Please record a video of the problem for a better understanding. Upload it on a file sharing service, for example – https://wetransfer.com/ , and provide us with a URL.
Also, create temporary wp-admin access, so we can check your settings.
To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area in the topic on our support forum.
Additionally, Xstore has an option Search By Category under Xstore > Theme Options > Header builder > Search. You can turn it ON If you want to give customers the ability to search by specific product categories, enable this option and they will be able to select the needed one from the categories dropdown. https://imgur.com/TLr4IXA
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Hello, I deactivated the license of an old project, but when entering code in the new project it tells me that the license is in use.
I currently have 1 licenses for 1 projects, but I cannot activate this project
Can you please unlock it, i messed up with the domains and now i am facing issues thanks again
Dear, corovesisc ,
Thank you for reaching out to us, and we appreciate your patience as we look into this matter.
Upon reviewing your request, we found that there was a license violation due to the activation of the theme on multiple domains. However, we also noticed that you have taken the initiative to reset one of the domains associated with the license.
We’re pleased to inform you that with the reset of the domain, everything is now in order, and you should be able to activate the theme on your new project without any issues. It’s important to remember that our license policy allows for the use of one license for one project only, so please ensure compliance with this policy moving forward.
If you encounter any further difficulties or have additional questions, please do not hesitate to reach out to us. We are here to assist you and ensure a smooth experience with our theme.
Thank you for your understanding and cooperation.
Kind Regards,
The 8Theme Team
Thank you very much for your support! Really appreciated
Hello, @corovesisc,
You’re very welcome! We’re here to help, and we appreciate your kind words.
If you ever need assistance in the future, don’t hesitate to reach out.
Have a great day!
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Team 8Theme.
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Hi, want to ask. Why the header not showing on mobile? https://prnt.sc/WXAZRLe7F_ln https://prnt.sc/o_FSG8VXAOrf but its fine on another pages https://prnt.sc/nQ_oJOuccYv7 and this one from desktop https://prnt.sc/hYbzcTTybA_8
Hello, Yenleidong,
Thank you for contacting us and for using XStore.
Kindly verify whether you are utilizing a custom header for the Home page. This can be found under Header Builder > Multiple Templates. Additionally, please ensure that the mobile header content area in the editor is not left blank.
Should you have any further inquiries or issues, we encourage you to contact us without hesitation. Our support team is consistently accessible to provide assistance through our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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8theme team
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ok, Thanks for reply, its work.
Hello, @yenleidong,
You’re welcome! We are glad to hear that it’s working for you.
If you have any more questions or need further assistance, feel free to reach out. We’re here to help!
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Team 8Theme.
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Hi, please tell me , how to change categories filter in header search sector? Please look the screen here https://ibb.co/WyBnGGs Thanks!
Hello, Itiko,
Thank you for contacting us and for using XStore.
Dashboard > Products > Categories.
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you via the support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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8theme team
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Hi! Please tell me, what could be the reason that when moving through different pages of the site, the site loads very slowly, immediately after installing the demo version of the theme. Thank you!
Hello, Itiko,
Thank you for choosing XStore as your WooCommerce WordPress theme.
We kindly request that you submit a support request via our support forum as it will be much more efficient in assisting you – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Thank you for your cooperation and we look forward to hearing from you soon on the forum.
Kind Regards,
8theme team
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Hello Team
I purchased your theme but the plugin you are selling with your theme is not supported. Wzone seems to be a discontinued plugin. I have extended support and can’t get any help or an answer from them. Can you please clarify
Hello, Tylerfisher,
Thank you for contacting us and for using XStore.
Please post your question on our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
The plugins included with our theme are external. We have purchased an Extended License for each of these plugins. The latest plugin versions are always available. You can find them in the theme folder, and you can get them directly from us. Simply login to your account on our site ( http://www.8theme.com/my-account/), go to the https://www.8theme.com/downloads/ page, enter your purchase code, and you’ll be granted access to the appropriate archives.
If you need WooZone code, contact us via the forum, or by email – https://themeforest.net/user/8theme (the contact form on this page is free so can be used even if your support period has expired).
We hope this information is helpful.
Kind Regards,
8theme team
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I already have a code from you. The plugin doesn’t work so it makes no sense to offer it with your themes.
I have tried contacting Wzone for about 2 weeks and they don’t respond. If you look at the plugin comments page everyone is having this issue.
Hello, Tylerfisher,
We appreciate your report. We would like to inform you that we have not received any complaints regarding this issue from our other esteemed customers. We will monitor the situation.
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8theme team
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The issue is when importing a product with no api the loading sign keeps spinning. The product(s) never import.
I have wzone on another website with extended support that i paid for and the authors do not answer.
Maybe you have a fix? My plugin is up-to-date. If you’d like we can communicate by e-mail.
Hello, Tylerfisher,
Please contact us by email via the form on this page – https://themeforest.net/user/8theme
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Hello two questions: 1.- It is possible to create a directory list type page with a map like “yelp” 2.- This theme is compatible with a plugin that allows monthly subscription payments. If so which ones?
Hello, Flodo,
Thank you for contacting us and for using XStore.
1/ We regret to inform you that we have not yet tested this functionality with our theme.
We encourage you to post your request on our Taskboard at https://www.8theme.com/taskboard/. If your request garners sufficient support from other customers, our development team will consider incorporating it in one of our future updates.
2/ Please check if the WooCommerce subscriptions plugin is what you are looking for – https://xstore.helpscoutdocs.com/article/36-included-plugins
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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8theme team
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Hello, I previously had a license activated on the fresh berry.online website, now I want to transfer it to another site. But, since I no longer own that domain, I cannot deactivate the license on it, please tell me what can be done to deactivate it?
Hello, @ggfun,
In relation to the activation or deactivation of the theme, we advise you to consult the following link –
https://xstore.helpscoutdocs.com/article/163-how-to-registerderegister-xstore-theme-livestaging-websites/
And adhere to the guidelines provided in the section titled “Deactivate Your Website using the 8theme Dashboard.”
In the event of any difficulties, please seek assistance from our support forum at
https://www.8theme.com/forums/xstore-wordpress-support-forum/
We appreciate your cooperation.
Yours Sincerely,
8Theme Team
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i think there is a compatability issue between the theme and fluentCRM plugin,,, please help me with this
Hello, AmirAlbatal,
Thank you for getting in touch with us, but we can’t verify your purchase right now.
We kindly request that you submit a support request via our support forum as it will be much more efficient in assisting you – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Please note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.
Thank you for your cooperation and we look forward to hearing from you soon on the support forum.
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8theme team
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Hello
It seems that a lot of css files are loading twice. Check the screenshot at https://pasteboard.co/OBK6hDitxovm.png . That should be a bug, right?
Hello, Vadims,
Thank you for contacting us and for using XStore.
Please contact us via form on this page https://themeforest.net/user/8theme by email, and provide URL of the page from your site.
When the cache plugin is disabled, and you hover over the title of .css file, what is the file name is shown here https://prnt.sc/hlWQXWbDmSYH
Thank you for your cooperation and we look forward to hearing from you soon by email.
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8theme team
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Hi, the recent updates to woocommerce messed up my home page, product page, header, and other woo features. I use Elementor. I downgraded Elementor and wocommerce it didn’t make a difference. I uninstalled plugins and cleared the cache. What can I do to fix my website?
Hello, @rainbowshoppingonline,
Thank you for reaching out to us and for your continued use of XStore.
We are pleased to inform you that the latest version of XStore is fully compatible with the most recent version of WooCommerce.
To better understand the issue you are experiencing, could you please provide us with a video recording of the problem? This can be uploaded to a file-sharing service such as https://wetransfer.com/, and the URL can be shared with us.
Furthermore, we would require temporary wp-admin access to your site to conduct a more comprehensive investigation via our support forum. You can grant us this access by creating a new user account with an administrator role via the Dashboard. The username and password can be shared with us via the Private Content area of the topic on our support forum.
Please visit https://www.8theme.com/forums/xstore-wordpress-support-forum/ to submit a new topic related to your query on our support forum.
Best Regards,
The 8Theme Team
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Thank you for replying. I figured out what happened. The template update changed almost all my settings to look when first setting up template. I don’t know why that happened. Didn’t have a problem before. I use a child theme. What can I do to keep my website from going back to default settings with future updates?
Hello, @rainbowshoppingonline,
We are glad to hear that you were able to identify the issue with your website settings after the template update.
To ensure that future updates do not revert your website to default settings, here are some steps you can take, especially when using a child theme:
Backup Your Website: Before performing any updates, always create a backup of your entire website.
Child Theme Maintenance: Continue using your child theme. Child themes are designed to preserve your customizations during template updates. Ensure that your child theme is correctly set up, and make all your customizations within the child theme’s files.
Review Theme Documentation: After each theme update, review the theme documentation or changelog.
https://xstore.helpscoutdocs.com/article/63-theme-update
Staging Environment: Consider setting up a staging environment for your website. This allows you to test theme updates and customizations without affecting your live site. Once you’re confident that the update won’t disrupt your website, you can apply it to your live site.
Staging Environment: Consider setting up a staging environment for your website. This allows you to test theme updates and customizations without affecting your live site. Once you’re confident that the update won’t disrupt your website, you can apply it to your live site.
If you have any further questions or need assistance with any specific aspects of your website’s customization, please feel free to reach out, and we’d be happy to help.
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8Theme’s Team
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Hi!, is the theme compatible with latest WooCommerce update (8.1.1)? Can I update WooCommerce safely?
Hello, @marianogi,
Thank you for contacting us and for using XStore.
We are delighted to announce that the latest version of XStore is now fully compatible with WooCommerce. For more information, please refer to the following articles on theme update and plugins update:
- Theme Update: https://xstore.helpscoutdocs.com/article/63-theme-update - Plugins Update: https://xstore.helpscoutdocs.com/article/37-plugins-update
Should you experience any difficulties, we encourage you to seek assistance from our support forum at
https://www.8theme.com/forums/xstore-wordpress-support-forum/.
Best Regards,
Team 8Theme.
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XStore: Important: When checking the server it was found that my CPanel was sending emails to demo@8theme.com. This is not approved. How and why this was set up by 8Themes. Must stop.
Dear Westerminstergold,
Thank you for reaching out to us regarding the email address issue.
Firstly, could you please specify which demo version you have imported into your website? This will help us provide you with more accurate assistance.
Regarding the email address “demo@8theme.com,” please be assured that it is not a real email address and is only used for demonstration purposes. This email address should not be sending any actual emails or causing any issues on your live website.
To resolve this matter, you may need to change the email settings in the content you received after importing the demo. If you have any specific questions or need guidance on where to update the email address, please let us know, and we’ll be happy to assist you further – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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8theme team
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Hi, i have presale question .Please tell me, can all the photos on the demo version be used for commercial use for free in my online shop or do they have a paid license? Thanks
Hello, @itiko,
Thanks for showing your interest in Xstore WordPress Theme.
https://xstore.helpscoutdocs.com/article/34-demo-content
Images you get after demo content import can neither be used on a live site nor redistributed. If you want to locate the image sources to buy the license, use the image search engine https://www.tineye.com/.
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
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8theme team
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Hello, @itiko,
In order to set the menu item image for all departments, you can change or remove the menu item images from the Appearance > Menu section. Please refer to the image provided here
https://ibb.co/hYMvHrN
The dropdown menu for all departments is sourced from a Static block, which can be easily edited or changed using Elementor according to your requirements. Please refer to the images provided at the following links:
https://imgur.com/soKqh9J , https://imgur.com/DXP1wJu and https://imgur.com/fgMqDkU
Furthermore, we invite you to watch this video –
https://www.youtube.com/watch?v=7QluEYxznKs
which explains how to create an All departments menu with static blocks.
We hope this information helps.
If you have any further questions, please don’t hesitate to reach out to us. We’re here to help.
Kind Regards,
8Themes Team.
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If you are planning to add multiple videos to each single product in the gallery, then read this before purchasing.
The video upload feature in single product page comes with high restrictions.
we cannot change the position of “uploaded video” in single product page. Its limited to be either at the first or at the end of single product page images gallery.
Cannot “upload” multiple videos to a single product page’s gallery.
On iPhones the uploaded video in a single product page gallery will not fetch the cover image of the uploaded video. Hence if the video is made as the first item, then it will look like the gallery is blank/empty.
I found out that there is a flaw so informing fellow buyers. Also the author’s support team is saying that they will not be working on this feature anytime soon or until there is high demand for this feature. The only way out it to put a request and wait for a indefinite period cluelessly.
Dear rayanmathew,
Thank you for sharing your concerns regarding the video upload feature in the single product page gallery.
We appreciate your feedback and understand the limitations you’ve outlined, particularly the inability to change the position of the uploaded video within the gallery and the challenges on iPhones with video cover images.
We also want to clarify that your observations are accurate, and at this time, we do not have immediate plans to address these specific limitations unless there is a substantial demand from our user community.
We apologize for any inconvenience this may cause and appreciate your understanding. Your feedback is valuable to us, and we will certainly consider it in future updates and improvements to our product.
If you have any further questions or require assistance with any aspect of our theme or product, please feel free to reach out to our support team. We are here to help and provide solutions to any issues you may encounter.
Thank you for bringing this to our attention, and we hope you continue to enjoy using our product for your projects.
Kind Regards, The 8Theme Team
Hello,
I can’t update the “WooCommerce Dynamic Pricing & Discounts” plugin. It asks for purchase code, but when I enter my purchase code I get the message that the code is not valid. Can you please fix this problem?
I can’t open a topic because my support is expierd but because this is a functional error I think it must be resolved outside of the support subscription.
Thanks in advance.
Hello, Farcela,
Thank you for contacting us and for using XStore.
Please read this article first – https://xstore.helpscoutdocs.com/article/37-plugins-update
The WooCommerce Dynamic Pricing & Discounts plugin will be updated on our site soon – https://www.8theme.com/downloads (within the next 24 hours, due to the weekend).
Sorry for such a delay and please be patient.
Kind Regards,
8theme team
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Dear Support Team,
Thanks for your nice work on this excellent theme, it’s impressive with many powerful, customizable, and user-friendly features!
I just encountered a little puzzle with sticky header customization as a newbie:
1. I installed XStore Advanced Sticky Header via XSTORE Control Panel – Plugins Installer as shown in this screenshot https://prnt.sc/P98QH8USXGdv
2. With the above plugin installed and activated, there are both “Header Sticky” and “Advanced Sticky Header” menus in Header Builder as shown in this screenshot https://prnt.sc/HaJkJ6I-Mxay , meanwhile, the latter one has higher priority;
3. But how could the sticky header be set just the same as shown in demo https://xstore.8theme.com/elementor/demos/niche-market02/ ? I tried settings in “Advanced Sticky Header” but it’s a little complicated as well as it’s flexible; After all, I deactivated the plugin “Advanced Sticky Header”, the “Header Sticky” is working and the sticky header is set as expected, as shown in this screenshot https://prnt.sc/7qyzVFSAAFib
Therefore, something possible suggestion for this puzzle:
1. Make “Header Sticky” and “Advanced Sticky Header” mutually exclusive: When “Advanced Sticky Header” plugin is installed and activated, hide or disable “Header Sticky” settings automatically; On the contrary, when “Header Sticky” enabled, disable “Advanced Sticky Header” settings automatically;
2. Rather than extra “Advanced Sticky Header” plugin, make an integration of the menus “Header Sticky” and “Advanced Sticky Header” since they are both aiming at sticky header and their settings are somewhat overlapping.
Hello, Mike652638,
Thank you for contacting us and for using XStore.
We encourage you to post your request on our Taskboard at https://www.8theme.com/taskboard/. If your request garners sufficient support from other customers, our development team will consider incorporating it in one of our future updates.
If you have any additional questions or concerns, please do not hesitate to reach out to us.
Kind Regards,
8theme team
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I need your help. i updated new version of theme i got error. This is “Your theme does not natively support menus, but you can use them in sidebars by adding a Navigation Menu widget on the Widgets screen.” How can I fix it?
Hello, Thush1989,
Thank you for contacting us and for using XStore.
Our theme uses Header Builder and you don’t need to choose menu location from Appearance > Menus but you need to choose that in Theme Options > Header builder > Menu. Watch video tutorial on how to create header using header builder https://www.youtube.com/playlist?list=PLMqMSqDgPNmDu3kYqh-SAsfUqutW3ohlG
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8theme team
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In the old version of the theme, there was a feature we were using – the Top Panel dropdown. However, in the new theme version, I couldn’t seem to locate this feature.
Could you kindly provide some guidance on how to implement the Top Panel dropdown in the new version of the theme?
Hello, MassiveMedia,
Thank you for contacting us and for using XStore.
We kindly request you to reach out to us through the contact form available on this webpage – https://themeforest.net/user/8theme. We would appreciate it if you could provide a more detailed description of the feature you are interested in, as we are currently unclear about the specific functionality you are seeking.
Thank you for your cooperation and we look forward to hearing from you soon.
Kind Regards,
8theme team
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