6658 comments found.
I purchased and am using Xstore version 9.1.14. After purchasing the theme, I immediately set it up and installed marseille02 Demo to make modifications. The modifications so far have only modified images and text with the slider widget in Elementor Page Builder. Up to this point, the editing has gone well. However, since the work was done in Theme Option, it is not reflected, and the changes made later in Elementor Page Builder are also not reflected. Of course, I updated it by clicking the ‘Publich’ button. However, it is not reflected in reality. Also, among the currently installed plugins, only the plugins provided by Xstore are installed, and there are no caching-related plugins. What should I do?
Hello, Piippen,
Thank you for choosing XStore as your WooCommerce WordPress theme.
1/ After purchasing XStore you get access to our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
2/ Your site got multiple headers, please read our documentation it will help you edit Home page header – https://xstore.helpscoutdocs.com/article/139-cant-see-changes-in-the-header-on-the-home-page
3/ Please navigate to Xstore > Theme Options > Speed optimization > Menu Dropdown Ajax Loading, Menu Dropdown Cache, Menu Cache, Static Blocks Cache and Remove Query Strings From Static Resources > Off.
Activate the mentioned options once all changes to the site will be done.
4/ Here is a list of included plugins – https://xstore.helpscoutdocs.com/article/36-included-plugins and the next article will help you sped up the site – https://xstore.helpscoutdocs.com/article/100-how-to-speed-up-my-website
We kindly request that you submit new support requests via our support forum as it will be much more efficient in assisting you – https://www.8theme.com/forums/xstore-wordpress-support-forum/
We hope this information is helpful.
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8theme team
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Hi:
I have 3 licenses of Xstore (only 2 shows on my settings page) and updates are a complete mess. I don’t have any more support but i already asked you to fix this but you haven’t. I cannot update themes and core (even patches) and cannot register or deregister licenses and cannot install nor de-install needed plugins.
Please contact me so i can send you more details in attached files (that i cannot send from here).
Thanks.
Hello, Exxastudio,
Thank you for getting in touch with us.
We answered to your email and we are waiting for your answer, please reply by email.
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Hello,
The issue is multi-currency, for example, change from USD to VES and have the VES currency update with the exchange rate of the day?
Hello, Ap1506999,
Thank you for getting in touch with us, but we can’t verify your purchase right now.
We kindly request that you submit a support request via our support forum as it will be much more efficient in assisting you – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Thank you for your cooperation and we look forward to hearing from you soon on the support forum.
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Hello, good morning, sorry, I don’t have it activated in Elementor 8theme.com/studio/ How can I have studio in Elementor? Thank you
Hello, Fcomanilla,
Thank you for contacting us and for using XStore.
Theme Options > General > XStudio Studio > On, then read this article – https://xstore.helpscoutdocs.com/article/148-xstudio-feature-of-xstore-wordpress-theme
We kindly request that you submit a support request via our support forum as it will be much more efficient in assisting you – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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You guys is forcing us to buy a new license or support? What happened on my websites?
We are unable to connect to the XStore API with the XStore theme. Please check your SSL certificate or white lists
OK. two of the websites that i have Xstore is having this SSL problem. WHAT HAPPENED? don’t force me to buy support please!
Hello, Filmguerilla,
We appreciate your effort in reaching out to us and we sincerely apologize for any inconvenience you may have experienced. We have rectified the problem and kindly request you clear cache and check how XStore works now.
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I used Elementor to design my Single Product Page. Now I can’t activate Get a Quote, Bought Together, or Wishlist. Well, let’s put it this way. They are active. They show up in the single product builder at the bottom of the page, it’s just that they don’t appear on my site page.
Hello, Cindysays,
Thank you for getting in touch with us.
We kindly request that you submit a support request via our support forum as it will be much more efficient in assisting you – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Thank you for your cooperation and we look forward to hearing from you soon on the forum.
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Hi!, I have just found another two strings that cannot be translated: -“YOUR WISHLIST IS EMPTY” -“We invite you to get acquainted with…”
I have found them in Core plugin, translated them but they remain untranslated on front-page.
Please have a look: https://tinyurl.com/ywmjfs43Same with “addresses” in “my account”: https://tinyurl.com/ysmsdrv6
Hello, @marianogi,
Thank you for contacting us and for using XStore.
1) If you are interested in modifying or translating the text – “YOUR WISHLIST IS EMPTY” or “We invite you to get acquainted with…”, please follow the steps below:
1. Go to XStore.
2. Select Theme Options.
3. Proceed to Woocommerce.
4. Choose Built-In Wishlist.
5. Click on WISHLIST PAGE SETTINGS.
6. Select Empty Wishlist Content.
7. Input your translated text.
8. Click on Publish to save changes.
https://postimg.cc/bDLhypp2
2) Please contact the support of the WooCommerce plugin regarding this issue with translation, because ‘Addresses’ text comes from their side and should be translatable.
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8Theme’s Team.
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Thank you. It worked for the wishlist, but not for Woocommerce. This plugin was already translated too, but the translation does not show.
Hello, @marianogi,
We appreciate your prompt response.
We kindly request you to reach out to the WooCommerce plugin support team concerning the translation issue you are experiencing. The text ‘Addresses’ originates from their end.
Therefore, it would be most beneficial for you to contact the WooCommerce support team directly with your request. You can reach them via the following link: https://wordpress.org/support/plugin/woocommerce/
We trust that they will be able to assist you promptly and efficiently.
Thank you for your understanding.
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8Theme Team.
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Hi, thank you. I downloaded the ”.po” file from their translation page (https://translate.wordpress.org/projects/wp-plugins/woocommerce/stable/es/default/) and it worked. I post it here for helping anyone with the same problem.
My site shows logo twice in the header after activating Twenty-Twenty Three theme to check for errors and reactivating xstore. Cleared the WP-Optimise cache but the problem persists. A lot of layout issues appeared as well so I had to restore site from backup. Is there something that can be done to avoid this issue?
Hello, @donaceli,
Thank you for contacting us and for using XStore
1) Please navigate to XStore > Theme Options > Speed optimization > Menu Dropdown Ajax Loading, Menu Dropdown Cache, Menu Cache, Static Blocks Cache and Remove Query Strings From Static Resources > Off.
Activate the mentioned options once all changes to the site will be done.
We kindly request you to peruse our theme documentation, which can be found at the following link: https://xstore.helpscoutdocs.com/article/139-cant-see-changes-in-the-header-on-the-home-page
2) If the changes you make in the Customizer are not reflected on the page, it is likely a caching issue. If the changes are visible in the Customizer, they should also be visible on the front end.
We recommend that you temporarily disable any CDN caching and cache plugins, clear your browser cache, and then check again.
3) Should the issue continue to persist, we respectfully request that you provide the URL of the page where you are experiencing the problem. In addition, we would appreciate it if you could provide us with Wp-admin access in the private content area of the topic on our support forum. This will allow us to delve deeper into the matter and provide you with the necessary assistance.
For further assistance, please refer to our support forum at https://www.8theme.com/forums/xstore-wordpress-support-forum/.
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8Theme Team.
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Hello, Michaelteye,
Thank you for contacting us and for using XStore.
Catalog Mode is activated on the demo, to disable it, just go toTheme options > WooCommerce > Shop > Catalog Mode > disable Catalog Mode.
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Great thank you.
Hello, @michaelteye,
You’re very welcome! If you have any more questions or need further assistance, please don’t hesitate to reach out. We’re here to help!
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Sure thank you. Kindly check this breadcrumb not working in Single product page. thhttps://prnt.sc/WLD16Pbg5-1_
Hello, Michaelteye,
Thank you for getting in touch with us.
We kindly request that you submit a support request via our support forum as it will be much more efficient in assisting you – https://www.8theme.com/forums/xstore-wordpress-support-forum/ Do not forget to provide the URL of your site.
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sales booster popup still active when maintenance mode is activated
Hello, Donaceli,
Thank you for contacting us and for using XStore.
Do you use our maintenance mode or an additional plugin?
Please contact us vid form on this page – https://themeforest.net/user/8theme and provide URL of your site.
Thank you for your cooperation and we look forward to hearing from you soon.
Kind Regards,
8theme team
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Hi thank you for getting back. Yes, this is the maintenance mode by xstore. It would also be nice to have the enable/disable option in the admin toolbar at the top.
Hello, Donaceli,
We appreciate your prompt response.
1/ The next custom CSS code can be used as a temporary solution:
.page-template-maintenance #sales-booster-popup {
display: none !important;
}
2/ Please post your request on Taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it to one of our upcoming updates.
Kind Regards,
8theme team
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Can you help me disable SKU# on shopping cart page? I’ve already disabled it on single product page, and I want it for the backend. Just the shopping cart page for now.
Hello, Cindysays,
Thank you for getting in touch with us.
We kindly request that you submit a support request via our support forum as it will be much more efficient in assisting you – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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Is it possible to hide the number of products in stock (exp: 80 in stock) so that it only says “in stock” or “out of stock” and no number?
Hello, Lafolio,
Thank you for your interest in our theme!
Woocommerce -> Settings -> Products -> Inventory -> Stock Display Format.
We hope this information is helpful.
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Hi, Is it possible to change variation selectbox from https://prnt.sc/jBiggmIxPbIS to this https://prnt.sc/-Th3CqElFi0s ?
Hello, Yenleidong,
Thank you for contacting us and for using XStore.
Please watch the next video about our variation swatches – https://youtu.be/LgzC4iK-j6A?feature=shared
Should you have any further inquiries or issues, we encourage you to contact us without hesitation. Our support team is consistently accessible to provide assistance through our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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how much does it costs to make customization on theme? I want to add a prescription sunglasses buying option on eyewear theme
Hello, BYTETEX,
Thank you for getting in touch with us.
We kindly request you to reach out to us privately via the form on this page by email – https://themeforest.net/user/8theme
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Hello I installed xstore, but I don’t have the same presentation as the example.
https://i.ibb.co/6J8QGFb/categories.jpg https://i.ibb.co/fQ735Zr/produits.jpgHello, Appznet,
Thank you for getting in touch with us. We kindly request that you submit a support request via our support forum as it will be much more efficient in assisting you – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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Hello I’ve tried to leave a message but the FAQ is so huge that it’s impossible to leave a comment on the problem I’m having.
Hello, Appznet,
We appreciate your prompt response.
“I’ve tried to leave a message but the FAQ is so huge that it’s impossible to leave a comment on the problem I’m having.” – could you record a video of the problem you faced on the forum and provide it to us via contact form on this page – https://themeforest.net/user/8theme ?
All our customers who have valid support period use the forum without any problems, here is a step by step instruction:
1/ Login or register account – https://www.8theme.com/login/
2/ Open https://www.8theme.com/forums/xstore-wordpress-support-forum/ and submit a new topic https://prnt.sc/pcooCykydfcX > https://prnt.sc/Wj63RAe60p-u
Thank you for your cooperation and we look forward to hearing from you soon.
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8theme team
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Dear Developer, My homepage header looks like this https://prnt.sc/WStaOFaAAlln, but is different if move to another pages https://prnt.sc/U5egmMY99t9m what should I do?
Hello, @yenleidong,
Thank you for contacting us and for using XStore.
Maybe a custom header is used, and you need to edit it too. Please go to XStore > Theme Options > Header Builder > Multiple headers > edit custom header for the Front page.
We also recommend watching this instructional video about ‘Multiple Headers’: https://youtu.be/BpeXfzNwkOc
We hope this will help you resolve your issue.
Should you encounter any issues, please refer to our support forum at https://www.8theme.com/forums/xstore-wordpress-support-forum/ for assistance.
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8Theme’s Team.
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what I missing Sir? https://prnt.sc/_D1jO3WcgPHp
Hello, @yenleidong,
Thank you for your response.
Please contact us via the form on this page – https://themeforest.net/user/8theme Provide URL of your site and temporary wp-admin access, so we can check your settings and help.
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WooCommerce Dynamic Pricing & Discounts plugin waiting for update 
Hello, Polak,
Thank you for contacting us and for using XStore.
The plugin author have not released the official update yet https://codecanyon.net/item/woocommerce-dynamic-pricing-discounts/7119279 We’ll be able to update the plugin https://www.8theme.com/downloads/ once they release the update on codecanyon.
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Hello, It seems to me that there is 2.4.6 of WDP&D available to download since 17th September, but in your repository there is still v. 2.4.5. Am I wrong?
Hello, Polak,
We appreciate your prompt response.
Please check one more time – https://prnt.sc/gLQTii6gbA-O https://www.8theme.com/downloads/
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Thank you. I didn’t know you have such a repository on you own site By “repository” I meant what is on display after visiting WP top menu -> XStore -> More -> Plugin installer. There is still 2.4.5 with no option to update.
Thank you!
Hello, Polak,
Thank you for your response.
We are writing to inform you that our development team will soon be updating the plugin version for the Plugins Installer. We appreciate your report and apologize for any inconvenience caused.
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Thank you! Regards.
Hello, Polak,
You’re welcome!
Have a nice day!
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*Fix issues in search ↩ Created shop page using woolentor add-on, I created different category products grid using woolentor, after searching for specific product it only open shop page not that products carry a category page. I created many category products page but after search it only open one shop page
Please fix this issues in next update
Hello, @foleyalex259,
Thank you for showing your interest in XStore theme.
Please proceed to https://www.8theme.com/forums/xstore-wordpress-support-forum/ to submit a new topic pertaining to your query on our support forum
Please record a video of the problem for a better understanding. Upload it on a file sharing service, for example – https://wetransfer.com/ , and provide us with a URL.
Also, create temporary wp-admin access, so we can check your settings.
To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area in the topic on our support forum.
Additionally, Xstore has an option Search By Category under Xstore > Theme Options > Header builder > Search. You can turn it ON If you want to give customers the ability to search by specific product categories, enable this option and they will be able to select the needed one from the categories dropdown. https://imgur.com/TLr4IXA
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Hello, I deactivated the license of an old project, but when entering code in the new project it tells me that the license is in use.
I currently have 1 licenses for 1 projects, but I cannot activate this project
Can you please unlock it, i messed up with the domains and now i am facing issues thanks again
Dear, corovesisc ,
Thank you for reaching out to us, and we appreciate your patience as we look into this matter.
Upon reviewing your request, we found that there was a license violation due to the activation of the theme on multiple domains. However, we also noticed that you have taken the initiative to reset one of the domains associated with the license.
We’re pleased to inform you that with the reset of the domain, everything is now in order, and you should be able to activate the theme on your new project without any issues. It’s important to remember that our license policy allows for the use of one license for one project only, so please ensure compliance with this policy moving forward.
If you encounter any further difficulties or have additional questions, please do not hesitate to reach out to us. We are here to assist you and ensure a smooth experience with our theme.
Thank you for your understanding and cooperation.
Kind Regards,
The 8Theme Team
Thank you very much for your support! Really appreciated
Hello, @corovesisc,
You’re very welcome! We’re here to help, and we appreciate your kind words.
If you ever need assistance in the future, don’t hesitate to reach out.
Have a great day!
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Hi, want to ask. Why the header not showing on mobile? https://prnt.sc/WXAZRLe7F_ln https://prnt.sc/o_FSG8VXAOrf but its fine on another pages https://prnt.sc/nQ_oJOuccYv7 and this one from desktop https://prnt.sc/hYbzcTTybA_8
Hello, Yenleidong,
Thank you for contacting us and for using XStore.
Kindly verify whether you are utilizing a custom header for the Home page. This can be found under Header Builder > Multiple Templates. Additionally, please ensure that the mobile header content area in the editor is not left blank.
Should you have any further inquiries or issues, we encourage you to contact us without hesitation. Our support team is consistently accessible to provide assistance through our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Kind Regards,
8theme team
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ok, Thanks for reply, its work.
Hello, @yenleidong,
You’re welcome! We are glad to hear that it’s working for you.
If you have any more questions or need further assistance, feel free to reach out. We’re here to help!
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