6689 comments found.
sales booster popup still active when maintenance mode is activated
Hello, Donaceli,
Thank you for contacting us and for using XStore.
Do you use our maintenance mode or an additional plugin?
Please contact us vid form on this page – https://themeforest.net/user/8theme and provide URL of your site.
Thank you for your cooperation and we look forward to hearing from you soon.
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Hi thank you for getting back. Yes, this is the maintenance mode by xstore. It would also be nice to have the enable/disable option in the admin toolbar at the top.
Hello, Donaceli,
We appreciate your prompt response.
1/ The next custom CSS code can be used as a temporary solution:
.page-template-maintenance #sales-booster-popup {
display: none !important;
}
2/ Please post your request on Taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it to one of our upcoming updates.
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8theme team
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Can you help me disable SKU# on shopping cart page? I’ve already disabled it on single product page, and I want it for the backend. Just the shopping cart page for now.
Hello, Cindysays,
Thank you for getting in touch with us.
We kindly request that you submit a support request via our support forum as it will be much more efficient in assisting you – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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Is it possible to hide the number of products in stock (exp: 80 in stock) so that it only says “in stock” or “out of stock” and no number?
Hello, Lafolio,
Thank you for your interest in our theme!
Woocommerce -> Settings -> Products -> Inventory -> Stock Display Format.
We hope this information is helpful.
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Hi, Is it possible to change variation selectbox from https://prnt.sc/jBiggmIxPbIS to this https://prnt.sc/-Th3CqElFi0s ?
Hello, Yenleidong,
Thank you for contacting us and for using XStore.
Please watch the next video about our variation swatches – https://youtu.be/LgzC4iK-j6A?feature=shared
Should you have any further inquiries or issues, we encourage you to contact us without hesitation. Our support team is consistently accessible to provide assistance through our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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how much does it costs to make customization on theme? I want to add a prescription sunglasses buying option on eyewear theme
Hello, BYTETEX,
Thank you for getting in touch with us.
We kindly request you to reach out to us privately via the form on this page by email – https://themeforest.net/user/8theme
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Hello I installed xstore, but I don’t have the same presentation as the example.
https://i.ibb.co/6J8QGFb/categories.jpg https://i.ibb.co/fQ735Zr/produits.jpgHello, Appznet,
Thank you for getting in touch with us. We kindly request that you submit a support request via our support forum as it will be much more efficient in assisting you – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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Hello I’ve tried to leave a message but the FAQ is so huge that it’s impossible to leave a comment on the problem I’m having.
Hello, Appznet,
We appreciate your prompt response.
“I’ve tried to leave a message but the FAQ is so huge that it’s impossible to leave a comment on the problem I’m having.” – could you record a video of the problem you faced on the forum and provide it to us via contact form on this page – https://themeforest.net/user/8theme ?
All our customers who have valid support period use the forum without any problems, here is a step by step instruction:
1/ Login or register account – https://www.8theme.com/login/
2/ Open https://www.8theme.com/forums/xstore-wordpress-support-forum/ and submit a new topic https://prnt.sc/pcooCykydfcX > https://prnt.sc/Wj63RAe60p-u
Thank you for your cooperation and we look forward to hearing from you soon.
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Dear Developer, My homepage header looks like this https://prnt.sc/WStaOFaAAlln, but is different if move to another pages https://prnt.sc/U5egmMY99t9m what should I do?
Hello, @yenleidong,
Thank you for contacting us and for using XStore.
Maybe a custom header is used, and you need to edit it too. Please go to XStore > Theme Options > Header Builder > Multiple headers > edit custom header for the Front page.
We also recommend watching this instructional video about ‘Multiple Headers’: https://youtu.be/BpeXfzNwkOc
We hope this will help you resolve your issue.
Should you encounter any issues, please refer to our support forum at https://www.8theme.com/forums/xstore-wordpress-support-forum/ for assistance.
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8Theme’s Team.
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what I missing Sir? https://prnt.sc/_D1jO3WcgPHp
Hello, @yenleidong,
Thank you for your response.
Please contact us via the form on this page – https://themeforest.net/user/8theme Provide URL of your site and temporary wp-admin access, so we can check your settings and help.
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WooCommerce Dynamic Pricing & Discounts plugin waiting for update 
Hello, Polak,
Thank you for contacting us and for using XStore.
The plugin author have not released the official update yet https://codecanyon.net/item/woocommerce-dynamic-pricing-discounts/7119279 We’ll be able to update the plugin https://www.8theme.com/downloads/ once they release the update on codecanyon.
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Hello, It seems to me that there is 2.4.6 of WDP&D available to download since 17th September, but in your repository there is still v. 2.4.5. Am I wrong?
Hello, Polak,
We appreciate your prompt response.
Please check one more time – https://prnt.sc/gLQTii6gbA-O https://www.8theme.com/downloads/
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Thank you. I didn’t know you have such a repository on you own site By “repository” I meant what is on display after visiting WP top menu -> XStore -> More -> Plugin installer. There is still 2.4.5 with no option to update.
Thank you!
Hello, Polak,
Thank you for your response.
We are writing to inform you that our development team will soon be updating the plugin version for the Plugins Installer. We appreciate your report and apologize for any inconvenience caused.
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8theme team
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Thank you! Regards.
Hello, Polak,
You’re welcome!
Have a nice day!
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8theme team
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*Fix issues in search ↩ Created shop page using woolentor add-on, I created different category products grid using woolentor, after searching for specific product it only open shop page not that products carry a category page. I created many category products page but after search it only open one shop page
Please fix this issues in next update
Hello, @foleyalex259,
Thank you for showing your interest in XStore theme.
Please proceed to https://www.8theme.com/forums/xstore-wordpress-support-forum/ to submit a new topic pertaining to your query on our support forum
Please record a video of the problem for a better understanding. Upload it on a file sharing service, for example – https://wetransfer.com/ , and provide us with a URL.
Also, create temporary wp-admin access, so we can check your settings.
To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area in the topic on our support forum.
Additionally, Xstore has an option Search By Category under Xstore > Theme Options > Header builder > Search. You can turn it ON If you want to give customers the ability to search by specific product categories, enable this option and they will be able to select the needed one from the categories dropdown. https://imgur.com/TLr4IXA
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8Theme’s Team
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Hello, I deactivated the license of an old project, but when entering code in the new project it tells me that the license is in use.
I currently have 1 licenses for 1 projects, but I cannot activate this project
Can you please unlock it, i messed up with the domains and now i am facing issues thanks again
Dear, corovesisc ,
Thank you for reaching out to us, and we appreciate your patience as we look into this matter.
Upon reviewing your request, we found that there was a license violation due to the activation of the theme on multiple domains. However, we also noticed that you have taken the initiative to reset one of the domains associated with the license.
We’re pleased to inform you that with the reset of the domain, everything is now in order, and you should be able to activate the theme on your new project without any issues. It’s important to remember that our license policy allows for the use of one license for one project only, so please ensure compliance with this policy moving forward.
If you encounter any further difficulties or have additional questions, please do not hesitate to reach out to us. We are here to assist you and ensure a smooth experience with our theme.
Thank you for your understanding and cooperation.
Kind Regards,
The 8Theme Team
Thank you very much for your support! Really appreciated
Hello, @corovesisc,
You’re very welcome! We’re here to help, and we appreciate your kind words.
If you ever need assistance in the future, don’t hesitate to reach out.
Have a great day!
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Team 8Theme.
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Hi, want to ask. Why the header not showing on mobile? https://prnt.sc/WXAZRLe7F_ln https://prnt.sc/o_FSG8VXAOrf but its fine on another pages https://prnt.sc/nQ_oJOuccYv7 and this one from desktop https://prnt.sc/hYbzcTTybA_8
Hello, Yenleidong,
Thank you for contacting us and for using XStore.
Kindly verify whether you are utilizing a custom header for the Home page. This can be found under Header Builder > Multiple Templates. Additionally, please ensure that the mobile header content area in the editor is not left blank.
Should you have any further inquiries or issues, we encourage you to contact us without hesitation. Our support team is consistently accessible to provide assistance through our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Kind Regards,
8theme team
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ok, Thanks for reply, its work.
Hello, @yenleidong,
You’re welcome! We are glad to hear that it’s working for you.
If you have any more questions or need further assistance, feel free to reach out. We’re here to help!
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Hi, please tell me , how to change categories filter in header search sector? Please look the screen here https://ibb.co/WyBnGGs Thanks!
Hello, Itiko,
Thank you for contacting us and for using XStore.
Dashboard > Products > Categories.
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you via the support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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Hi! Please tell me, what could be the reason that when moving through different pages of the site, the site loads very slowly, immediately after installing the demo version of the theme. Thank you!
Hello, Itiko,
Thank you for choosing XStore as your WooCommerce WordPress theme.
We kindly request that you submit a support request via our support forum as it will be much more efficient in assisting you – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Thank you for your cooperation and we look forward to hearing from you soon on the forum.
Kind Regards,
8theme team
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Hello Team
I purchased your theme but the plugin you are selling with your theme is not supported. Wzone seems to be a discontinued plugin. I have extended support and can’t get any help or an answer from them. Can you please clarify
Hello, Tylerfisher,
Thank you for contacting us and for using XStore.
Please post your question on our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
The plugins included with our theme are external. We have purchased an Extended License for each of these plugins. The latest plugin versions are always available. You can find them in the theme folder, and you can get them directly from us. Simply login to your account on our site ( http://www.8theme.com/my-account/), go to the https://www.8theme.com/downloads/ page, enter your purchase code, and you’ll be granted access to the appropriate archives.
If you need WooZone code, contact us via the forum, or by email – https://themeforest.net/user/8theme (the contact form on this page is free so can be used even if your support period has expired).
We hope this information is helpful.
Kind Regards,
8theme team
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I already have a code from you. The plugin doesn’t work so it makes no sense to offer it with your themes.
I have tried contacting Wzone for about 2 weeks and they don’t respond. If you look at the plugin comments page everyone is having this issue.
Hello, Tylerfisher,
We appreciate your report. We would like to inform you that we have not received any complaints regarding this issue from our other esteemed customers. We will monitor the situation.
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8theme team
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The issue is when importing a product with no api the loading sign keeps spinning. The product(s) never import.
I have wzone on another website with extended support that i paid for and the authors do not answer.
Maybe you have a fix? My plugin is up-to-date. If you’d like we can communicate by e-mail.
Hello, Tylerfisher,
Please contact us by email via the form on this page – https://themeforest.net/user/8theme
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Hello two questions: 1.- It is possible to create a directory list type page with a map like “yelp” 2.- This theme is compatible with a plugin that allows monthly subscription payments. If so which ones?
Hello, Flodo,
Thank you for contacting us and for using XStore.
1/ We regret to inform you that we have not yet tested this functionality with our theme.
We encourage you to post your request on our Taskboard at https://www.8theme.com/taskboard/. If your request garners sufficient support from other customers, our development team will consider incorporating it in one of our future updates.
2/ Please check if the WooCommerce subscriptions plugin is what you are looking for – https://xstore.helpscoutdocs.com/article/36-included-plugins
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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8theme team
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Hello, I previously had a license activated on the fresh berry.online website, now I want to transfer it to another site. But, since I no longer own that domain, I cannot deactivate the license on it, please tell me what can be done to deactivate it?
Hello, @ggfun,
In relation to the activation or deactivation of the theme, we advise you to consult the following link –
https://xstore.helpscoutdocs.com/article/163-how-to-registerderegister-xstore-theme-livestaging-websites/
And adhere to the guidelines provided in the section titled “Deactivate Your Website using the 8theme Dashboard.”
In the event of any difficulties, please seek assistance from our support forum at
https://www.8theme.com/forums/xstore-wordpress-support-forum/
We appreciate your cooperation.
Yours Sincerely,
8Theme Team
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i think there is a compatability issue between the theme and fluentCRM plugin,,, please help me with this
Hello, AmirAlbatal,
Thank you for getting in touch with us, but we can’t verify your purchase right now.
We kindly request that you submit a support request via our support forum as it will be much more efficient in assisting you – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Please note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.
Thank you for your cooperation and we look forward to hearing from you soon on the support forum.
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Hello
It seems that a lot of css files are loading twice. Check the screenshot at https://pasteboard.co/OBK6hDitxovm.png . That should be a bug, right?
Hello, Vadims,
Thank you for contacting us and for using XStore.
Please contact us via form on this page https://themeforest.net/user/8theme by email, and provide URL of the page from your site.
When the cache plugin is disabled, and you hover over the title of .css file, what is the file name is shown here https://prnt.sc/hlWQXWbDmSYH
Thank you for your cooperation and we look forward to hearing from you soon by email.
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Hi, the recent updates to woocommerce messed up my home page, product page, header, and other woo features. I use Elementor. I downgraded Elementor and wocommerce it didn’t make a difference. I uninstalled plugins and cleared the cache. What can I do to fix my website?
Hello, @rainbowshoppingonline,
Thank you for reaching out to us and for your continued use of XStore.
We are pleased to inform you that the latest version of XStore is fully compatible with the most recent version of WooCommerce.
To better understand the issue you are experiencing, could you please provide us with a video recording of the problem? This can be uploaded to a file-sharing service such as https://wetransfer.com/, and the URL can be shared with us.
Furthermore, we would require temporary wp-admin access to your site to conduct a more comprehensive investigation via our support forum. You can grant us this access by creating a new user account with an administrator role via the Dashboard. The username and password can be shared with us via the Private Content area of the topic on our support forum.
Please visit https://www.8theme.com/forums/xstore-wordpress-support-forum/ to submit a new topic related to your query on our support forum.
Best Regards,
The 8Theme Team
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Thank you for replying. I figured out what happened. The template update changed almost all my settings to look when first setting up template. I don’t know why that happened. Didn’t have a problem before. I use a child theme. What can I do to keep my website from going back to default settings with future updates?
Hello, @rainbowshoppingonline,
We are glad to hear that you were able to identify the issue with your website settings after the template update.
To ensure that future updates do not revert your website to default settings, here are some steps you can take, especially when using a child theme:
Backup Your Website: Before performing any updates, always create a backup of your entire website.
Child Theme Maintenance: Continue using your child theme. Child themes are designed to preserve your customizations during template updates. Ensure that your child theme is correctly set up, and make all your customizations within the child theme’s files.
Review Theme Documentation: After each theme update, review the theme documentation or changelog.
https://xstore.helpscoutdocs.com/article/63-theme-update
Staging Environment: Consider setting up a staging environment for your website. This allows you to test theme updates and customizations without affecting your live site. Once you’re confident that the update won’t disrupt your website, you can apply it to your live site.
Staging Environment: Consider setting up a staging environment for your website. This allows you to test theme updates and customizations without affecting your live site. Once you’re confident that the update won’t disrupt your website, you can apply it to your live site.
If you have any further questions or need assistance with any specific aspects of your website’s customization, please feel free to reach out, and we’d be happy to help.
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8Theme’s Team
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Hi!, is the theme compatible with latest WooCommerce update (8.1.1)? Can I update WooCommerce safely?
Hello, @marianogi,
Thank you for contacting us and for using XStore.
We are delighted to announce that the latest version of XStore is now fully compatible with WooCommerce. For more information, please refer to the following articles on theme update and plugins update:
- Theme Update: https://xstore.helpscoutdocs.com/article/63-theme-update - Plugins Update: https://xstore.helpscoutdocs.com/article/37-plugins-update
Should you experience any difficulties, we encourage you to seek assistance from our support forum at
https://www.8theme.com/forums/xstore-wordpress-support-forum/.
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Team 8Theme.
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