39342 comments found.
I bought a theme yesterday, installed it, activated the code, then uninstalled WordPress and reinstalled it this morning. However, the code is no longer working. Could you deactivate it on the old site and reactivate it so that I can install it, please?
Hello @stephanietouche1978
We are happy to hear that you chose Avada for your project, regarding your query on license management, we have actually given complete control already to our users in form of my.avada.com dashboard where you can manage your licenses with each, please read more about this here => https://avada.com/documentation/how-to-manage-your-licenses-on-my-avada/#toc_My_Avada_Dashboard
If you need any further assistance with this, please know that you have a valid support and should be able to open a support ticket without any issues.
Click Here to Get Avada Support
Thanks
-Ammar
Is it possible with Avada to add to cart product variation straight from product category or shop page? Instead of linking to “select options” or “quick view” user would have possibility to quickly add to cart a variation(s). If it’s not possible, do you plan to implement such a feature?
Hi,
For variations, this is not possible right now but if there is more user demand for this we’ll for sure consider adding this.
To make a feature request you can go under “Engage” tab in your my.avada.com support account.
Thank you. – Abbas
Hi, When we search www.efacility.ae using https://search.google.com/test/mobile-friendly we are getting errors. Please help. Thanks
Hi, We procured support. But still we are getting ‘Support expired’ alert and not able to post tickets. Please help. Thanks
Hi there
You do have active support. Log into your My Avada support account and make sure you have added all of your purchase codes within your account as explained here > https://avada.com/documentation/how-to-manage-your-avada-licenses/#toc_Add_New_License
This will ensure that your support access is active. Thereafter, please submit your support tickets here -> https://my.avada.com/submit-a-ticket/
Thank you, MB
How do I check where my licenses are used?
Hi
You can use your Avada support account to do this. We do have a documentation that explains how this can be done. Link here
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hi, your theme is not compatible with wpbakery plugin ?
Hi,
I believe you’re referring to their builder. We haven’t tested that with Avada, unfortunately. However, Avada comes with its own page builder (Avada Builder) and we recommend using that for a hassle free experience.
For details on Avada Builder usage, please see our guide: https://avada.com/documentation/the-avada-live-workspace/
Thank you. – Abbas
hi can I create sales funnel using this?
Does this support Funnel KIt Plugin?//////////////////////
Hi there,
We haven’t officially tested that plugin with Avada but Funnel Kit does have a “Cart for Woocommerce” plugin that you can try and see if that works for you.
Officially we ensure support for the popular WooCommerce plugin and the official Addons sold for WooCommerce.
Avada is a one time purchase good for use on a single website. You get free updates for life. You can use Avada on one site by using it on any good WordPress hosting (you’d need to buy your WordPress hosting). Avada also comes with ~90 premade demos/sites so you can import any of those and build from there.
- The Avada WordPress theme is purchased via the Themeforest marketplace here, and it is a one-off cost and not recurring > http://bit.ly/2HyNfIU
- You will also receive free theme updates for life
- You will gain access to all of the Avada prebuilt sites -> https://avada.com/prebuilt-websites/
- Avada Quick Start Guide -> https://avada.com/documentation/avada-quick-start-guide/
Thank you. – Abbas
hi Can i build landing pages and sales funnel using this?
Hi,
You can check the plugin documentation for clarify on that. I just did a quick search and thought it might be something relevant but I haven’t personally used that plugin so can’t say for sure about its features.
Thank you. – Abbas
Hi, I have bougth your theme and it is very good theme. I would like to buy another license but I want to ask one questions. Can I make a page only for profile or resume purpose only like any bio site?
Hello @Mufikrizi
We are glad to hear that you like Avada and looking to get another license, regarding your query yes that is definitely possible for sure, it all depends on how you want to set your site up, if you need further assistance with this please open a support ticket and our team will get back to you further.
Click Here to Get Avada Support
Thanks
-Ammar
Can i build a news and forum site together with this ? I want a site that i want to publich daily news and people talk each other and make comment in the news and in the forums. Is this supoort this?
Hello @ieyazilim
You can create as many post types as you want with Avada and same goes for forum, you can also check out our forum prebuilt website in this case which uses BBpress plugin in this case.
We will be happy for you to be a part of this amazing community!
Click Here to Get Avada Support
Thanks
-Ammar
do you have a new update soon? if yes when ?
Hello @MohammadFratello
We are indeed working on a new update, however it is not possible to provide an ETA specific to release for now.
Click Here to Get Avada Support
Thanks
-Ammar
I have client whose website was originally built using Avada but the website was hacked and the builder is not replying after 3 months and have no backups. I was asked to rebuild the website and given a purchase token for the theme but seem unable to download the theme without purchasing it in my account. Can I download the theme and apply the purchase token or do I need to buy the theme again? Thanks.
Hi,
Updates are free for life but you need access to the themeforest account with which Avada was purchased to get the purchase code. The purchase code is required for registration/receiving future updates.
The Token used in older Avada versions is not used for registrations anymore I’m afraid. I’d recommend checking with the customer if they were handed over purchase / license details initially when the previous developer purchased Avada or check with theme forest support as they handle all sales.
As this area is meant for presale queries/generalties, if you still see issues you can reach us directly via the form on the following page and explain your issue and our team will guide you further: http://bit.ly/2NJoU51
Avada is a one time purchase good for use on a single website. You get free updates for life. You can use Avada on one site by using it on any good WordPress hosting (you’d need to buy your WordPress hosting). Avada also comes with ~90 premade demos/sites so you can import any of those and build from there.
- The Avada WordPress theme is purchased via the Themeforest marketplace here, and it is a one-off cost and not recurring > http://bit.ly/2HyNfIU
- You will also receive free theme updates for life
- You will gain access to all of the Avada prebuilt sites -> https://avada.com/prebuilt-websites/
- Avada Quick Start Guide -> https://avada.com/documentation/avada-quick-start-guide/
Thank you. – Abbas
I utilize AVADA on my website. I utilize a main theme based on one of the demos. My question is am I able to utilize the landing page design / content for a lading page??? https://avada.website/landing-product/#design
To be clear – On the same domain just as a sales page / funnel
Hello @DwayneC
You can certainly do that, a single page can be imported from a different prebuilt website however some design features could be coming from global options so you might not get the same feel overall, this may require making adjustments on local elements.
If you need further assistance with this, please open a support ticket and our team will get back to you.
Click Here to Get Avada Support
Thanks
-Ammar
Got it. Thanks!
You are most welcome 
Hi, I am looking to purchase this theme to utilize several of the pre-built themes. I ran a few of your pre-built demos through several web page speed tools. I see the same issues in each page speed tool, that there seems to be a lot of inline CSS bloat and unused JavaScript within the theme. I tested the Digital Agency theme and the Marketing Consultant themes. The Marketing Consultant theme scored a 49 for Performance. My question is: Are there proven ways to improve the performance of the theme(s) once downloaded? FCP and LCP scores were the lowest using two of the testing tools (Google Page Speed and Webpagetest). If there are proven ways to improve the inline CSS or JS used I would consider purchasing. Thanks for any feedback.
Hi,
Our prebuilt sites are mainly to showcase the design prowess of Avada and are not hand tweaked for performance like you would on your own project.
To see one of the prebuilt sites that is a bit optimized please see the Accountant prebuilt. It has a performance score of 96 e.g.
We also offer a ton of performance options to serve your site optimally, however, Avada itself is just a fraction of what is responsible for overall site speed – there are other important factors that can impact a site’s performance that you’d need to take care of for any website e.g. the number of active plugins, type and configuration of your cache plugin, server sided performance settings, amount and size of content on the page etc.
We also have a detailed article on how to optimize your Avada site for performance that you can check out:
https://avada.com/documentation/avada-speed-performance/
If you see the above page you will find you can replace the inline CSS with a single compiled CSS file on your own Avada site. Unused JS from Avada side won’t come up either as our performance settings allow disabling elements you aren’t using on your site and there are also internal checks for excluding JS that is not being used. For 3rd party modules, we don’t have control over those.
Avada is a one time purchase good for use on a single website. You get free updates for life. You can use Avada on one site by using it on any good WordPress hosting (you’d need to buy your WordPress hosting). Avada also comes with ~90 premade demos/sites so you can import any of those and build from there.
- The Avada WordPress theme is purchased via the Themeforest marketplace here, and it is a one-off cost and not recurring > http://bit.ly/2HyNfIU
- You will also receive free theme updates for life
- You will gain access to all of the Avada prebuilt sites -> https://avada.com/prebuilt-websites/
- Avada Quick Start Guide -> https://avada.com/documentation/avada-quick-start-guide/
Thank you. – Abbas
Hello I have a really big problem concerning the main color, it doesn’t change anything when I change it in Avada Options > Colors. I still have this Yoga prebuild website color everywhere.. I changed the main color website but nothing is changing
Solution : I changed the color 5 lol
Hi
Thank you for your update. If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hello, I want to use Avada to design a Catalog website (Woocommerce + Advanced Catalog Mode for WooCommerce extension. Is it possible with Avada? Are there any known conflicts between Avada and that extension? Do you know a better solution to create an ecommerce website without prices, checkout and shipping? Thank you!
Hi
We have not tested the plugin with Avada to guarantee compatibility. You can create a archive pages and single product pages using layouts and post cards where you can skip the price. Carts and checkout pages can be set to redirect (if needed)
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hello,
Can we use the existing footage/imagery you include in your templates? I am using the video production template. Are all these copyrighted?
Hello @conidis
We have a very detailed article regarding the licensing information on videos and images here => https://avada.com/documentation/licensing-for-stock-images-videos-used-in-avada-prebuilt-websites/
Thanks
-Ammar
Hello, I have 2 main problems : I finished to edit my website and i switch to mobile and I see old versions LOL . I tought when you edit a version it’s the same in all devices how can I deal with that and not have to edit it for each terminal? Thanks . Also I don’t how to change button colors in menu (I have the yoga prebuilt website)
Hello @cracos55
There could be a possibility that you have different content setup using either rendering option or visibility system, it will require you to check against both in this case, please read our documentation on below further.
Rendering Options => https://avada.com/documentation/how-to-use-conditional-element-rendering-in-avada/
Visibility System => https://avada.com/documentation/the-avada-visibility-system/
If however you need our team to take a closer look, please open a support ticket and we will look into that.
Click Here to Get Avada Support Thanks
-Ammar
Hello,
I currently have two Licenses. Only one is active. The other is not but when I tried using it, it says another domain is using it. How can I verify what domain is using it.
Also, I don’t see the licenses in my AVADA Account.
Hello @ogtimer94
Everything related and specific to your licenses can be managed our new my.avada.com dashboard which can be accessed here => https://avada.com/documentation/how-to-use-my-avada/
If you need further assistance with this, please open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
Hi dev, any discount for next sales?
Thanks.
Hello @wwwroots
We do set up sales time to time. For updates on any upcoming offers and promotions, please following us on our various social media platforms
Subscribe To Our Newsletter
Follow Us On Twitter
Like Our Facebook Page
Join The Avada Users Facebook Group
Join The Fusion Builder Users Facebook Group
Thanks
-Ammar
THANK YOU <3
We’re glad to assist.
Pre-purchase question
Hello, I am interested in buying your theme.
I am just wondering if compatibility with any membership plug-ins has been tested before? I plan to add a members area further down the line and need to find a theme that can facilitate this functionality or has been tested with an external plug-in, thank you
Hi,
We haven’t officially tested a membership plugin with Avada but our users have been using different membership plugins. You can pick up any of the top 2-3 popular WP plugins (try the free ones) and they should work fine for the most part. If you see issues please let us know.
Avada is a one time purchase good for use on a single website. You get free updates for life. You can use Avada on one site by using it on any good WordPress hosting (you’d need to buy your WordPress hosting). Avada also comes with ~90 premade demos/sites so you can import any of those and build from there.
- The Avada WordPress theme is purchased via the Themeforest marketplace here, and it is a one-off cost and not recurring > http://bit.ly/2HyNfIU
- You will also receive free theme updates for life
- You will gain access to all of the Avada prebuilt sites -> https://avada.com/prebuilt-websites/
- Avada Quick Start Guide -> https://avada.com/documentation/avada-quick-start-guide/
Thank you. – Abbas
Thank you for the information! that helps alot
Hello @ThemeUser9
You are most welcome
We will be happy for you to be a part of this Amazing Community!
Thanks
-Ammar
Hi – Using the latest version and now Mobile Menu dropdown (not the top header, not the hamburger) goes behind the Avada slideshow row on the home page. Is this a new issue reported by others? Suggestions? Thank you in advance.
Hi,
If you’re using a custom header, please see that the Container holding the menu item has a high z-index specified.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
