39268 comments found.
Hello,
Can we use the existing footage/imagery you include in your templates? I am using the video production template. Are all these copyrighted?
Hello @conidis
We have a very detailed article regarding the licensing information on videos and images here => https://avada.com/documentation/licensing-for-stock-images-videos-used-in-avada-prebuilt-websites/
Thanks
-Ammar
Hello, I have 2 main problems : I finished to edit my website and i switch to mobile and I see old versions LOL . I tought when you edit a version it’s the same in all devices how can I deal with that and not have to edit it for each terminal? Thanks . Also I don’t how to change button colors in menu (I have the yoga prebuilt website)
Hello @cracos55
There could be a possibility that you have different content setup using either rendering option or visibility system, it will require you to check against both in this case, please read our documentation on below further.
Rendering Options => https://avada.com/documentation/how-to-use-conditional-element-rendering-in-avada/
Visibility System => https://avada.com/documentation/the-avada-visibility-system/
If however you need our team to take a closer look, please open a support ticket and we will look into that.
Click Here to Get Avada Support Thanks
-Ammar
Hello,
I currently have two Licenses. Only one is active. The other is not but when I tried using it, it says another domain is using it. How can I verify what domain is using it.
Also, I don’t see the licenses in my AVADA Account.
Hello @ogtimer94
Everything related and specific to your licenses can be managed our new my.avada.com dashboard which can be accessed here => https://avada.com/documentation/how-to-use-my-avada/
If you need further assistance with this, please open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
Hi dev, any discount for next sales?
Thanks.
Hello @wwwroots
We do set up sales time to time. For updates on any upcoming offers and promotions, please following us on our various social media platforms
Subscribe To Our Newsletter
Follow Us On Twitter
Like Our Facebook Page
Join The Avada Users Facebook Group
Join The Fusion Builder Users Facebook Group
Thanks
-Ammar
THANK YOU <3
We’re glad to assist. 
Pre-purchase question
Hello, I am interested in buying your theme.
I am just wondering if compatibility with any membership plug-ins has been tested before? I plan to add a members area further down the line and need to find a theme that can facilitate this functionality or has been tested with an external plug-in, thank you
Hi,
We haven’t officially tested a membership plugin with Avada but our users have been using different membership plugins. You can pick up any of the top 2-3 popular WP plugins (try the free ones) and they should work fine for the most part. If you see issues please let us know.
Avada is a one time purchase good for use on a single website. You get free updates for life. You can use Avada on one site by using it on any good WordPress hosting (you’d need to buy your WordPress hosting). Avada also comes with ~90 premade demos/sites so you can import any of those and build from there.
- The Avada WordPress theme is purchased via the Themeforest marketplace here, and it is a one-off cost and not recurring > http://bit.ly/2HyNfIU
- You will also receive free theme updates for life
- You will gain access to all of the Avada prebuilt sites -> https://avada.com/prebuilt-websites/
- Avada Quick Start Guide -> https://avada.com/documentation/avada-quick-start-guide/
Thank you. – Abbas
Thank you for the information! that helps alot
Hello @ThemeUser9
You are most welcome
We will be happy for you to be a part of this Amazing Community!
Thanks
-Ammar
Hi – Using the latest version and now Mobile Menu dropdown (not the top header, not the hamburger) goes behind the Avada slideshow row on the home page. Is this a new issue reported by others? Suggestions? Thank you in advance.
Hi,
If you’re using a custom header, please see that the Container holding the menu item has a high z-index specified.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hi,
When a user is trying to add a product to the cart without having selected a variation from the select box, i need the select box to get highlighted or a message to appear. Is that possible?
Hi,
There should already be a message showing when they try to add an item to cart without choosing a variation.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hello, since version 7 is not performing well in mobile according to GTmetrix, when will version 8 be released?
Hi
There are no issues with version 7 and it performs quite well. If you are having any issues with your site then please reach out to support. Please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Could there be an issue with the latest version of the theme?
In one of my client’s websites, the latest version of the theme is active, translations are working in the admin panel, but none of the translations seem to work on the frontend!
Hello @Bosshakan
Both frontend as well as backend use different translation files, please make sure that you have properly translated Avada following the instructions in our documentation and the files are put in the right directory.
https://avada.com/documentation/translating-avada/ https://avada.com/documentation/translating-avada-core-plugin/ https://avada.com/documentation/translating-avada-builder/If you need further assistance with this, please open a support ticket and our team will get back to you.
Click Here to Get Avada Support
Thanks
-Ammar
Thank you for your response, I have followed the documentation. I am sure that all files are in the correct directories with the correct names. But it’s not working.
Hi,
We’d need to check your setup for this.
As this area is not a support platform and is meant for pre-sale queries/generalities, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hello, is this theme been tested or is compatible with S3 Offload media plugins (like Media Cloud or WP Offload Media) ?
For example, in the car dealer theme, car listing images can be served to a S3 using one of the above mentioned or similar plugins ?
Hi,
I’m afraid we haven’t officially tested those plugins with Avada.
You could test on a staging/dev install if those plugins are crucial for your use case and see if they work for you.
Avada is a one time purchase good for use on a single website. You get free updates for life. You can use Avada on one site by using it on any good WordPress hosting (you’d need to buy your WordPress hosting). Avada also comes with ~90 premade demos/sites so you can import any of those and build from there.
- The Avada WordPress theme is purchased via the Themeforest marketplace here, and it is a one-off cost and not recurring > http://bit.ly/2HyNfIU
- You will also receive free theme updates for life
- You will gain access to all of the Avada prebuilt sites -> https://avada.com/prebuilt-websites/
- Avada Quick Start Guide -> https://avada.com/documentation/avada-quick-start-guide/
Thank you. – Abbas
There are a total of about 75 elements in the Avada theme, but only about 30 are visible in my theme. Why is that so?
Hello @oldlookie
It could be possible that some of the elements have been disabled from Builder options, please read our documentation on how you can make sure that you have all the elements enabled here => https://avada.com/documentation/how-to-use-the-avada-builder-options/#toc_Avada_Builder_Elements
If you need any further assistance with this, please open a support ticket and our team will follow up further.
Click Here to Get Avada Support
Thanks
-Ammar
Hello, the fusion builder plugin is injecting a strange javascript code (https://ibb.co/ypzynkK) on my website, I deleted the plugin and reinstalled it, but the problem persists, if I uninstall the fusion-builder nothing happens. injected into the website. In addition to this, hundreds of errors appear in the browser console saying: Uncaught SyntaxError: Identifier ‘_0×3ec38a’ has already been declared (at (index):3985:9)
Do you know what it could be?
Hi,
This is most likely related to other modules on your installation.
If you’re running out of date 3rd party plugins, WordPress versions or Avada we recommend updating to the latest version of those as always. E.g. some of the most popular WP plugins have had known exploits in the past so running an older version of those could compromise your website.
Avada and Avada Builder are running on hundreds of thousands of sites right now without any issues. Please see that you’re on the latest Avada v7.11.2.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please reach us directly via the form on the following page and explain your issue and we’ll get back to you as soon as possible: http://bit.ly/2NJoU51
Thank you. – Abbas
and everything is in the latest version
Hi,
Your current comment is flagged due to an external link. Please do find a screenshot of your comment here.
As this is not a troubleshooting platform, for your issue we’ve sent you a message on your registered email address on the Avada support account. Please reply back with the details we requested so we can check further.
Thank you. – Abbas
Hello, is there an option to change the submenu background color on hover and also main menu active color and active border color? I can’t find them in Avada global header menu options. Thanks!
Hi
If you are using the global header then please check the menu hover options. Please check the follow FAQ link here
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hello, yes I use the global header, but can’t find the menu hover options. Your link does not open FAQ. Can you send me a screenshot where are menu hover options? Thanks!
I solved it, found the option.
Hi,
I just made this video for you. Glad to hear you solved it already:
https://share.zight.com/kpuRynd7Thank you. – Abbas
Thank you so much, I found the option somehow One other quick question, save me of searching it myself , where is the option to change .fusion-rollover {
—image_gradient_bottom_color?
Hi Ivana,
You can adjust the rollover colors under WP Dashboard > Avada > Theme Options > Extra > Featured Image Rollover.
As this area is not a support platform and is meant for pre-sale queries/generalities, for further assistance, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Problems with 1 of my 6 licenses
Hi. I´ve got 6 licenses and with one of them i got problems to manage it in the license area of avada (https://my.avada.com/licenses/). If i add new licenses here i got only 5 of the licenses – the last one is still missing. and if i try to implemt it separately i got allways the same errors message “There was an error when attempting to add that purchase code. The purchase code is already in use on another account.” But i just have this one account and at the market place of themeforest i can find the download and the license/purchase code. Just implement it to the avada license area does not work. Why????
My Username on themeforst is “DieWerber”, on Avada it´s “Mario”.
Thanks a lot for your help! Mario
Hello @Mario
It could be that the purchase code is added to a different support account which you are not aware of, in any case since you are the owner of purchase code, there is no need to worry about this, I will reach out to you via email associated with the account so we can sort this out for you.
Thanks
-Ammar
In Avada Spa demo, there’s text under the menu items (menu descriptions) but I do not see how to edit them to change the text. Avada menue options > Menu Highlight Label is not working.
Hi,
I do see you have active Support. As this area is not a support platform and is meant for pre-sale queries/generalities, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Thanks for your answer, but it’s taking me too long to register in your forum and write a post. Then I’d rather go into the code myself and fix the problem. Thanks for nothing!
Hello @Eifallsgeist
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here to Get Avada Support
Thanks
-Ammar
Hi. We have a form that does not collect the tickets. It is strange since it is a multisite and the form is exactly the same in both languages but in one of them, as I mentioned, it does not collect the entries while in the other it does.
Hi,
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hello, is there are prebuild website with a vertical navigation menu on the right side? Or is there a possibility to build it without using a sidebar widget? Thanks!
Hi
Your current comment is flagged due to an external link. Please do find a screenshot of your comment here
You can create something similar using the Avada Off Canvas. We do not have a prebuilt with the exact same menu style but you can reach out to Avada support for guidance on how this can be done. Please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Thanks
We’re glad to assist.
I changed to a new website domain, this website is no longer used, but the license is bundled with this old website domain, how do I change to the new website domain? Thank you!
Hello @liumingije
You can manage all this from the my.avada.com dashboard in this case, please read more about it here => https://avada.com/documentation/how-to-use-my-avada/
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here to Get Avada Support
Thanks
-Ammar
Hi, I am using your Avada them for website, but I found the links for each image in image carousel is not clickable, that’s wired as the settings allow to add target link.
Hello @Lopotech
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here to Get Avada Support
Thanks
-Ammar
Hi, I bought your theme a while ago but changed to another theme after about a year or so,
I have just downloaded the theme to use, and you guys tell me that it is being used on another site, so I would like to know the url currently using the site just to be sure one of my developers is not trying to make a fool of my intelligence by using the theme without my permission.
How can you guys help?
Hello @flyboiz
We have introduced Avada dashboard recently where you have all the details nicely available and full control over where your license is and should be used, please read our documentation on how to access your my.avada.com dashboard here => https://avada.com/documentation/how-to-use-my-avada/
If you need any further assistance with this, kindly do not hesitate to open a support ticket with our team using dashboard too.
Click Here to Get Avada Support
Thanks
-Ammar
Thank you!
We’re glad to assist.
