7855 comments found.
Again, how to update Master Slider Pro, Meta Box and Slider Revolution, package not found… After every Core Update the same
Dear lohasscout,
Can you please submit the ticket request on the link?
https://help.expresstech.io/help/1720028511?envato_item_id=9545812So I will check and help you to fix the issue.
Regards, Sumit
Hi where can I access the tatsu_icon_group list ? I would have thought a simple search would have worked but I just find the font awesome list instead. Not really a support question just a link to the list would be helpful – thank you
Dear Paulhillery,
Can you please submit the ticket request on the link?
https://help.expresstech.io/help/1720028511?envato_item_id=9545812 So I will check and help you to fix the issue.Regards, Sumit
There is no issue to fix. I just want a link to the tatsu_icon_group list so I can get the shortcode information for other icons.
Be really nice to get this – the support answer just pointed to the knowledge base and the tatsu_icon_group list is not mentioned
Does it possible to add link and text (random) for the portfolio grid? Like this link the contact, blog etc… https://sekko.qodeinteractive.com
Dear Kisarnold,
As of now, there are no such options available. I’ll take your response as feedback and will discuss it with our team and try to add this feature in our future upcoming release.
Regards, Sumit
Hello, the updates of “Master Slider Pro”, “Meta Box Conditional Logic” and “Meta Box Tabs” are not happening. Is there a particular reason? Thanks in advance. Sincerely
Dear Jeanpierrerieu,
Can you please submit the ticket request on the link?
https://help.expresstech.io/help/1720028511?envato_item_id=9545812So I will check and help you to fix the issue.
Regards, Sumit
How Can I change the color of the hyperlinks in my pages and post to a different color?
Dear Govindvkumar,
Can you please share your website link.
Regards, Sumit
I fixed it with a piece of code since I didn’t get any response from your side for the past 7 days.
I built my site based on demo V13. I;ve decided that I don’t want the sections to slide the way they do. how do i disable this to the sections aren’t full-screen?
never mind. figured it out.
Hello,
Can you tell me how to increase the height of the menu. Suddenly the menu is very thin and I made no changes to the site.
Dear Osbournechin,
Can you please share the website link with us. So I will check and help you to fix the issue.
Looking forward to your reply.
Regards, Sumit
The site link is https://paigeelizabethgordon.com You will see that the spacing around the menu is very thin and if I add a logo it just falls below the menu/header. Sleds is there a way to change the colour of the header around the menu?
Dear osbournechin
Can you please submit the ticket request on the link?
https://help.expresstech.io/help/1720028511?envato_item_id=9545812So I will check and help you to fix the issue.
Regards, Sumit
I submitted a ticket request since yesterday and I am yet to receive a response. This should not take two days to get support for a simple issue.
Hello ! i keep my website updated regularly and I updated the php to 8.0 but i realized today that my contact form wasn’t working anymore…. I don’t know for how long, i tried to make a new contact form with wp forms but it’s still not working. Do you know how to resolve this issue please ? Thank you in advance !
Dear Nepalfr,
Can you please submit the ticket request on the link?
https://help.expresstech.io/help/1720028511?envato_item_id=9545812So I will check and help you to fix the issue.
Regards, Sumit
First of all, a MEGA big thanks for your quick support on activating my license. All was handled within the hour, which is pretty amazing! I have one more question though: Where can you remove the “get in touch” button at the top of the navigation (I’m in the V9 template). Thanks in advance.
Dear christophebrock,
Can you please submit the ticket request on the link?
https://help.expresstech.io/help/1720028511?envato_item_id=9545812So I will check and help you to fix the issue.
Regards, Sumit
We use oshine only on one side, because we see too many problems and insufficient support – because, among other things, even after 2 years, no solution has been found for a confusing update process – which usually does not work. Masterslider and Metabox are missing… or cannot be updated. Support answers do not help…
Dear lohasscout,
Sorry for the inconvenience.
Can you please submit the ticket request on the link?
https://help.expresstech.io/help/1720028511?envato_item_id=9545812So I will check and help you to fix the issue.
Regards, Sumit
Hi Support Ticket Opened. No Feedback? Please assist urgently
Disappointing to have purchased this premium product, trying to install, getting errors, logged a ticket and still no feedback from support ??
Dear RidhaDawood,
We acknowledge the receipt of your ticket request, and I would like to inform you that one of our dedicated support team members is actively addressing your issue.
We kindly request you to review our responses within the designated ticket thread.
Should you require any further assistance, please do not hesitate to reach out.
Warm regards, Sumit
Hello, trying to add a little spacing above my menu. I tried this css bit, which works, but causes a fatal wordpress error… body.header-transparent #header-wrap #navigation {line-height: 50px};
What adjustments do I have to make here?
Dear Johndattilio,
Hope you are doing well.
Can you please share the website link.
Regards, Sumit
I logged a ticket with the details for you!
Where can I find the download for version Oshin 7.1.6? I only see version 7.1.4 on the page.
Dear RAWdy,
You can update the theme via the one click method. Please navigate to appearance > theme. Here you will see the theme update link.
If you still face the issue then please submit the support ticket on the below-given link.
https://help.expresstech.io/help/1720028511?envato_item_id=9545812Thanks, Sumit
Where can I find the new Twitter/X icon? It is not in any of the icon font sets. Thank you. Using “image” in the icon group doesn’t seem to work. I cannot overwrite the old Twitter bird icon.
Dear wizard247,
Please submit a support ticket on the below-given link.
https://help.expresstech.io/help/1720028511?envato_item_id=9545812Thanks, Sumit
Good morning, My site with carousel portfolio as the first page returns a blank page to a visitor viewing the site for the first time or returning to it after a period. The blank page remains like this even after several refreshes and the photos only load later, after a dozen or so refreshments sometimes or only by first navigating to a page on the site and then returning to the home page. I had already reported this problem. I had also renewed support specifically for this problem and was told that the site was working normally. However, the problem continued to occur and is now even more persistent. I have also made a video about it. I report that the problem is only present when visiting the site via mobile.
Dear Darven,
Please submit a support ticket on the below-given link.
https://help.expresstech.io/help/1720028511?envato_item_id=9545812Thanks, Sumit
Please contact me ASAP. I purchased a new license but the license code is not working to activate the product. Themeforest is aware of the situation—my ID is ptc19. Thank you.
Dear ptc19,
Please submit a support ticket on the below-given link.
https://help.expresstech.io/help/1720028511?envato_item_id=9545812Thanks, Sumit
I already submitted a ticket and haven’t heard from anyone. Please contact me. Thank you.
When will you be updating for compatibility with WordPress 6.2 & PHP 8.2
Correction When will you be updating for Wordpress 6.3
Dear SusanM,
Thank you for bringing this to our attention.
We will update this information soon.
Regards, Sumit
NEED HELLP PLEASE !!! hello, i want to buy like this theme of this website https://cifreceramica.com/ is wordpress the name the template is atico but i don’t find it and contact the agency he don’t answer so if u this theme have same of this website i can buy it please help me thanks Youuu
Dear Wantedconnect,
Please submit a support ticket on the below-given link.
https://help.expresstech.io/help/1720028511?envato_item_id=9545812Thanks, Sumit
Hi Sumit,
https://sanitaetshaus-emsdetten.de/Here my Top Menu (V1 Main Menu) is gone and a simple empty Hamburger Menu appears. I did not change anything….
What is happend and How can i fix it and get the V1 Main again on the top of the Headerpage? The Menu settings and texts itself looks correct in the Menu…
Thank you 
Dear newunbentmedia,
Please submit a support ticket, along with the website login details, so that we can assist you in debugging this issue. You can do so at the following link:
https://help.expresstech.io/help/1720028511?envato_item_id=9545812 Thanks, SumitThank you, done!
Portfolio module missing today – this an issue or you removed portfolio module from Tatsu?
Dear Mleszczynski89,
Please submit a support ticket, along with the website login details, so that we can assist you in debugging this issue. You can do so at the following link:
https://help.expresstech.io/help/1720028511?envato_item_id=9545812Thanks, Sumit
