3288 comments found.
Does Phlox Theme Pro work very well with the Elementor Free Version?
Hi, yes and all our demos are using Phlox and Elementor Free
Hi, can the Elementor Free Version work with Phlox Theme Pro?
Hi we already replied your other comment, Phlox works great with Elementor Free
Can’t add license key to help.averta.org, says license key already used?
Please use our live chat on our site and give the details to them they will help you to send a ticket on our help center
must I have Elementor Pro to use this template? or can i just use Elementor Free?
No, Elementor Free, and all our demos are using Elementor Free
I am using Print Shop now. But I want Electronic Shop template. How can I merge/transfer? As My website is running so I just need to change the template from Print shop to Electronic Shop.
Hi. You can uninstall your demo from the Demo Importer menu and install the new one. But please keep in mind that styles and customization may change. It?s always recommended to install any demo on a clean WordPress installation. I recommend taking full backup from your current website and even better, try to do this on a staging website first. If the results are satisfying, then you can do it on your main website.
Hello, update themes pro not working…....... and elementor still loading and my pages it’s infernalll ….................
Hello…....... reply in my tickets….
Hi. We experienced a temporary issue which has now been resolved. Additionally, we have responded to your queries in our support center.
Your template is open to attacks
Phlox Shop Managed Active 2.0.0 Security risk: rfi. A File Inclusion vulnerability allows an attacker to include a file, usually exploiting a “dynamic file inclusion” mechanisms implemented in the target application. Remote File Inclusion is the process of including files from a remote source.
Severity: critical
Hi there, we fixed it already and released an update today so please update it now
Hi dear Phlox team, I would like to know if it s possible to customize the product page with Elementor ?
Hi. Unfortunately, this action cannot be done by default as it is a limitation of WooCommerce which is applicable to all WordPress themes. However, there are other plugins available that can assist you with this. Alternatively, if you have Elementor Pro, you can design your own product pages.
Hi, Please when update ???? cause :
Critical Problems:
- The Plugin “Phlox Core Elements” has a security vulnerability.
- The Plugin “Phlox Portfolio” has a security vulnerability.
Thanks
Hi. We are currently working on an update to address the issue. Please stay tuned for further updates and thank you for bringing this to our attention. We try our best to release the fix tomorrow
I have this message: You don’t have any activated websites right now ! However when I try to activate the theme it gives me an error message saying that another site is already activated with the license even though I don’t have one in the dashboard
And when I click on open a ticket: I get this Error message Internal Server Error
The situation has been resolved and everything is back to normal now. If you have any further questions or concerns, please don’t hesitate to reach out to our help center for assistance.
Hi, I just purchesed the theme and tried to install, but unfortunately, I cannot, because the following message: “THE LINK YOU FOLLOWED HAS EXPIRED.” Any idea, what should I do differently?
Hi. Please check our documentation here:https://docs.phlox.pro/article/203-installing-phlox-pro-on-your-wordpress-website Installing should be smooth and trouble-free as long as you follow the instructions accurately. However, if you need any assistance, please don’t hesitate to reach out to us at our help center.
I have the pro license, but the button to say that your phlox is not activated, click here to activate does not show in the phlox theme after I have activated severally.
Is there a way to force me to buy again or buy support again. I do not understand why Go Pro button is working but there is no option to enter my license key after several search and reading of articles.
Hi. We have responded to your ticket at our help center. If you need anything else please let me know.
Hello, please when I create a post, the images do not show on the blog post. I sthere somthing missing? Thanks
Hi. I’m sorry, but in order to provide assistance, I require more information. Please don’t hesitate to reach out to our help center, and our support team will be happy to assist you.
Hi The theme has genuinely nice demos. If i imported one demo can i import / use some other sections / elements from other demos? (As each demo has some unique nice elements) Regards
Hi, Theme and features very good. Have one question: is there option change site colors combo by one click ? Inside your theme settings. Let us know. Thank you
Hi. Yes. If you’re looking to change the color scheme of your website, you’ll be pleased to know that all of our demos are built with the Elementor page builder, which allows you to use the Global Colors feature to easily adjust color schemes. Give it a try!
Hello. I know that i dont have support, but i have a big problem with the theme. I get the following error: Something went wrong while connecting (https://demo.phlox.pro/api/v2/info/): cURL error 28: Operation timed out after 15000 milliseconds with 18849 out of 18955 bytes received The backend is extremely slow and i can’t work. The hosting provider said that the problem is not on their side. Please advice. The problem is from Phlox Core Elements.
Hi. There was a temporary maintenance situation, but everything is fine now. If you’re still experiencing any issues, please don’t hesitate to contact our help center for further assistance. We’d be happy to help you resolve any problems you may be experiencing. Maybe there is a DNS cache on your site so it would be better to wait till 16 hours and the problem should be fixed automaticcaly
Hi, I want to buy this theme and my website is in RTL version. You mentioned that this theme is compatible. And “you can have a multilingual as well as Right to left website really easy. There is also a Right to Left Demo on our Demo list that you can take a look for inspiration (attention: this demo is not available in demo importer)” Do you provide this demo for importing?
Hi thanks for your interest, Phlox is RTL compatible but only Phlox and not the demos, so you need to convert a demo to RTL if you need and this is beyond our support scope and you need to do it by your own
What is the product version?
HI. The current version of the Phlox Pro is 5.14.0. If there anything specific you need help with related to Phlox theme in general? I’d be happy to assist you further.
Blog post pagination doesnt work ? Any solution …
Hi. I see that you had contacted our help center regarding the blog pagination issue earlier. We have sent an email requesting more details as everything seems to be working fine on our end. Please provide us with the requested information via the help center so that we can assist you better. Thank you for your cooperation.
Respected. I purchased theme on 2023-01-09. After purchase I never installed/activating theme. Today I installed theme and import demo but it’s not same as it’s shows. Your demo link : https://paste.pics/PQI28 My Demo Link : https://paste.pics/PQI2T Kindly check difference of headphone with red background on both screenshot.
Same problem is in bellow smartwatch section. and many more Thanks
Hi. thanks for the respect It seems that its a slight problem about positioning or responsiveness of the elements on the page but the best thing to do is to contact us at our help center. Our support agents will assist you take care of this.
Do not worry we will help you to fix it on our help center
I already submitted a ticket. But I haven’t received a response yet. Can you please help me to resolve this?
Hi again, please stick with your ticket your last reply was yesterday and right now our agents are working on your ticket
How much time you will take? Still theme is not working.
I think you already talked to our agents in our ticket system
