3258 comments found.
Hi, I just purchesed the theme and tried to install, but unfortunately, I cannot, because the following message: “THE LINK YOU FOLLOWED HAS EXPIRED.” Any idea, what should I do differently?
Hi. Please check our documentation here:https://docs.phlox.pro/article/203-installing-phlox-pro-on-your-wordpress-website Installing should be smooth and trouble-free as long as you follow the instructions accurately. However, if you need any assistance, please don’t hesitate to reach out to us at our help center.
I have the pro license, but the button to say that your phlox is not activated, click here to activate does not show in the phlox theme after I have activated severally.
Is there a way to force me to buy again or buy support again. I do not understand why Go Pro button is working but there is no option to enter my license key after several search and reading of articles.
Hi. We have responded to your ticket at our help center. If you need anything else please let me know.
Hello, please when I create a post, the images do not show on the blog post. I sthere somthing missing? Thanks
Hi. I’m sorry, but in order to provide assistance, I require more information. Please don’t hesitate to reach out to our help center, and our support team will be happy to assist you.
Hi The theme has genuinely nice demos. If i imported one demo can i import / use some other sections / elements from other demos? (As each demo has some unique nice elements) Regards
Hi, Theme and features very good. Have one question: is there option change site colors combo by one click ? Inside your theme settings. Let us know. Thank you
Hi. Yes. If you’re looking to change the color scheme of your website, you’ll be pleased to know that all of our demos are built with the Elementor page builder, which allows you to use the Global Colors feature to easily adjust color schemes. Give it a try!
Hello. I know that i dont have support, but i have a big problem with the theme. I get the following error: Something went wrong while connecting (https://demo.phlox.pro/api/v2/info/): cURL error 28: Operation timed out after 15000 milliseconds with 18849 out of 18955 bytes received The backend is extremely slow and i can’t work. The hosting provider said that the problem is not on their side. Please advice. The problem is from Phlox Core Elements.
Hi. There was a temporary maintenance situation, but everything is fine now. If you’re still experiencing any issues, please don’t hesitate to contact our help center for further assistance. We’d be happy to help you resolve any problems you may be experiencing. Maybe there is a DNS cache on your site so it would be better to wait till 16 hours and the problem should be fixed automaticcaly
Hi, I want to buy this theme and my website is in RTL version. You mentioned that this theme is compatible. And “you can have a multilingual as well as Right to left website really easy. There is also a Right to Left Demo on our Demo list that you can take a look for inspiration (attention: this demo is not available in demo importer)” Do you provide this demo for importing?
Hi thanks for your interest, Phlox is RTL compatible but only Phlox and not the demos, so you need to convert a demo to RTL if you need and this is beyond our support scope and you need to do it by your own
What is the product version?
HI. The current version of the Phlox Pro is 5.14.0. If there anything specific you need help with related to Phlox theme in general? I’d be happy to assist you further.
Blog post pagination doesnt work ? Any solution …
Hi. I see that you had contacted our help center regarding the blog pagination issue earlier. We have sent an email requesting more details as everything seems to be working fine on our end. Please provide us with the requested information via the help center so that we can assist you better. Thank you for your cooperation.
Respected. I purchased theme on 2023-01-09. After purchase I never installed/activating theme. Today I installed theme and import demo but it’s not same as it’s shows. Your demo link : https://paste.pics/PQI28 My Demo Link : https://paste.pics/PQI2T Kindly check difference of headphone with red background on both screenshot.
Same problem is in bellow smartwatch section. and many more Thanks
Hi. thanks for the respect It seems that its a slight problem about positioning or responsiveness of the elements on the page but the best thing to do is to contact us at our help center. Our support agents will assist you take care of this.
Do not worry we will help you to fix it on our help center
I already submitted a ticket. But I haven’t received a response yet. Can you please help me to resolve this?
Hi again, please stick with your ticket your last reply was yesterday and right now our agents are working on your ticket
How much time you will take? Still theme is not working.
I think you already talked to our agents in our ticket system
Hi. The warning that you mentioned is clearly coming from a third-party plugin called Custom Font. If you need our help investigating that, it’s best to contact us at our help center. I can see that you are already registered there.
We’ve noticed that on our website repeats the meta description 2 times on each page. We have your theme on our website. Could it be related to your theme?
Hi we need to check so please contact us on our help center
Hi, Okay, we’ll contact on your help center
happy to hear that
Theme doesn’t allow me to upload media items, I thought was my hosting but change theme and works fine, back to phlox theme and persist the issue, but when I disable Phlox Core Elements works fine, please can check this issue
Hi. It’s highly unlikely that Phlox alone is responsible for this issue. It is a technical issue and for sure there are errors logged for this problem. The best thing to do is to contact our support agents at our help center for further investigation. I can see that you have registered at our help center but there is no tickets from you. Please submit a ticket and we will provide assistance right away.
I have Phlox Pro but plugin won’t install on Wordpress 6.3. When will this be supported?
Hi. We confirm that the Phlox theme and its plugins are working without any issues with the latest version of WordPress (v6.3.2 at the moment) and other major plugins. Please make sure you are doing everything correctly and if you need more assistance please contact us at our help center.
Phlox Core Elements broke elementor…. how can i use template?
Element Pack Pro need update, i unistal and reinstal but not update… i can’t use elementor for edit page
Good morning, I purchased a regular Phlox theme license, I installed the theme, I installed the plugins, I configured php as per the guide, but I can’t edit with Elementor. I attach the screenshots of the errors that are given to me. Furthermore, the plugin is not updated to the latest version, despite having uninstalled and re-installed it from the Phlox plugin panel.
Hi. We are in contact with you at our help center. The problem with the Elementor is probably the lack of enough memory on your server but since it’s a HTTP 500 error we need to do more investigations. That being said we confirm that there is no compatibility issue with the Phlox and Elementor and we will do our best to resolve your problem on your website. Please follow up at our help center.
the white label change the name file in code?
Hi. No it does not. Changing the file names or directory structure may result in theme failure or malfunction of some features. We do not recommend that. The White Label feature simply changes the displayed names and menus on your WordPress admin area.
Hello,
The issue is multi-currency, for example, change from USD to VES and have the VES currency update with the exchange rate of the day?
Can you please explain a bit more, I do not understand what you are looking fore
Hi, how can I change the hover color of the “Go to top” button? I can’t find any solutions in the CSS code, nor any options within the theme to modify it.
Hi. Please contact us at our help center. Our support agents will provide custom CSS for you to do this.
Element Pack Pro is breaking the site. trying to update it and getting this message “The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature”
Hi. Please deactivate and delete the Element Pack from your plugins menu and then head back to the Phlox Plugins menu and install it again. You will get the latest available version.
