3258 comments found.
Can you guys tell us why your help support page (https://help.averta.org/) is offline? Can you also tell us if you have a forum so we can ask questions or post info about your theme?
Hi there, It is not offline you can check it again. And please note that your support has been expired, and you better to extend it
Regards
Hi, Please when update ???? cause :
Critical Problems by Solid Security :
WordPress Shortcodes and extra features for Phlox theme plugin <= 2.15.4 – Cross Site Scripting (XSS) vulnerability
Thanks
Hello. We have taken note of this report and our team is currently working on a permanent solution. We would advise you to keep an eye out for further updates.
I have a licence for this theme but when I go to the Averta website, I get the message that this licence is used in another account, how can it be possible ?
You can simply deactivate your license and use it on your main domain. If you have any problems doing that, please contact us at our help center.
I don’t find my licence in the licences list. And when I try to add it I get this message : The purchase key is registered for another customer. I cannot contact the help center because I have to enter the licence key to access to the support plateform.
Hi. I can see that you are already registered at our help center but did not send any tickets. Please submit a ticket there, where our support agents will assess your issue and assist you in finding a solution.
Hello, I cannot send any ticket because I have to add a licence and when I try to do it, I get this error message: The purchase key is registered for another customer.
Hi. We have dispatched an email from our help center and we will get back to you as soon as possible to resolve your concern. Please stay connected with us.
Hello, I didn’t receive your email yet. Did you sent it ?
Hi there. An email has been sent, and I am able to confirm that our support agents are currently in touch with you. Kindly continue the conversation with them for further assistance.
Since ive updated the Wordpress and elementor, my home page is mixing the colour boxes on my home page, but when i go into the back end, i can see them?
Hi. I can see that you are registered at our help center. Please submit a ticket there, and our support agents will investigate your situation and get back to you as soon as possible.
Hello! Does the theme support the use of a calendar to schedule meeting/sessions with pre established available times?
Hi, We do not have this feature and you need to use a third party plugin for this
Hallo there . i just bought this theme . and having error while installing Demo . first i have probelm with Core plugin ,then i have read past comments here and found the answer . and then iam getting failed message white installing Phlox Portfolio plugin .what should i do now ?? because i have getting error message white importing demo data .
and the home page is blank now .
Hi there sorry about that but you need to do the same for Phlox Portfolio as well as described on step 4 https://docs.phlox.pro/article/257-fix-installation
We will send an update to fix this issue today
Please accept our apologies
Cannot install your depicter plugin – says keeps failing
Hi, We will fix it today but for now, may I ask you to use this manual fix for this on the following documentation? https://docs.phlox.pro/article/257-fix-installation
Hey – in the app demo – cannot install your depicter plugin – says keeps failing? Why ! Please help … stuck
the first couple plugins that get installed with the installation of the theme like installer and phlox something installed without problems… only when the demo is being imported there is an issue – with failing the install of the one plugin
Please update – I took the site local – and now even the first three plugins are not installing: Thanks for choosing Phlox Pro
To take full advantages of Phlox theme and enabling demo importer, please install core plugins.
Installation Failed! Skip
started working now.
Guys – please help.
depicter and auxin etc are now destroying the backend with a critical error. Fresh install of WP from scratch.
( ! ) Deprecated: Creation of dynamic property Auxin_Welcome::$parent_slug is deprecated in /var/www/mysite.com/public_html/wp-content/plugins/auxin-elements1/includes/classes/class-auxin-welcome.php on line 86
1. While posting the blog, getting this error “Publishing failed. You are probably offline.” 2. Not getting option to upload image under blog posting. 3. Existing Blog Images are not loading in the front end, neither have an option to edit. 4. Getting error on loading Elementor Building as well. Page is not loading
Hi. It appears that your website is experiencing some issues that may be related to a server error rather than a simple malfunction. From my end, I can verify that the options you mentioned are functioning correctly under normal circumstances. I suggest contacting our help center, and our support agents will assist you with the issue.
Respond time is totally discouraging and dangerous! If your client has a technical issue that requires urgent attention, one will still have to wait for about or more than 48hrs before getting a response. This is totally discouraging… I ought to have bought this Theme about 9hrs ago but I am still waiting for the confirmation if it will support the Free version of Elementor or not…
If the question that needs “Yes” or “No” takes about 48hrs, how long would a technical issue take before resolving it?
I raised a ticket too but there is no response
Hello there, I hope you’re doing well. I’d like to remind you that our response time can take up to 2 business days, as stated at the top of this page. However, I can see that we have responded to you in less than 24 hours. Anyway, I apologize for any delay in our response. Regarding your main question, I’m happy to confirm that the Phlox theme is indeed compatible with the Elementor Free. This information can be found on the Item Details page, and it’s not a particularly technical question.
Does Phlox Theme Pro work very well with the Elementor Free Version?
Hi, yes and all our demos are using Phlox and Elementor Free
Hi, can the Elementor Free Version work with Phlox Theme Pro?
Hi we already replied your other comment, Phlox works great with Elementor Free
Can’t add license key to help.averta.org, says license key already used?
Please use our live chat on our site and give the details to them they will help you to send a ticket on our help center
must I have Elementor Pro to use this template? or can i just use Elementor Free?
No, Elementor Free, and all our demos are using Elementor Free
I am using Print Shop now. But I want Electronic Shop template. How can I merge/transfer? As My website is running so I just need to change the template from Print shop to Electronic Shop.
Hi. You can uninstall your demo from the Demo Importer menu and install the new one. But please keep in mind that styles and customization may change. It?s always recommended to install any demo on a clean WordPress installation. I recommend taking full backup from your current website and even better, try to do this on a staging website first. If the results are satisfying, then you can do it on your main website.
Hello, update themes pro not working…....... and elementor still loading and my pages it’s infernalll ….................
Hello…....... reply in my tickets….
Hi. We experienced a temporary issue which has now been resolved. Additionally, we have responded to your queries in our support center.
Your template is open to attacks
Phlox Shop Managed Active 2.0.0 Security risk: rfi. A File Inclusion vulnerability allows an attacker to include a file, usually exploiting a “dynamic file inclusion” mechanisms implemented in the target application. Remote File Inclusion is the process of including files from a remote source.
Severity: critical
Hi there, we fixed it already and released an update today so please update it now
Hi dear Phlox team, I would like to know if it s possible to customize the product page with Elementor ?
Hi. Unfortunately, this action cannot be done by default as it is a limitation of WooCommerce which is applicable to all WordPress themes. However, there are other plugins available that can assist you with this. Alternatively, if you have Elementor Pro, you can design your own product pages.
Hi, Please when update ???? cause :
Critical Problems:
- The Plugin “Phlox Core Elements” has a security vulnerability.
- The Plugin “Phlox Portfolio” has a security vulnerability.
Thanks
Hi. We are currently working on an update to address the issue. Please stay tuned for further updates and thank you for bringing this to our attention. We try our best to release the fix tomorrow
I have this message: You don’t have any activated websites right now ! However when I try to activate the theme it gives me an error message saying that another site is already activated with the license even though I don’t have one in the dashboard
And when I click on open a ticket: I get this Error message Internal Server Error
The situation has been resolved and everything is back to normal now. If you have any further questions or concerns, please don’t hesitate to reach out to our help center for assistance.
