2363 comments found.
Why after updates my custom fonts are gone from theme folder? Why are they removed upon update?
Hi hgthemeforest!
In WordPress you shouldn’t modify core files such as WordPress core, themes or plugins. This is because when any of these updates to newer versions, the whole folder gets replaced (with the new codes etc).
Custom fonts can be placed in your wp-content/uploads folder for example – that folder is not being replaced during any of the updates.
Thanks and cheers! 
Hi there,
just a simple question: is there a way to have the side menu on the left side?
https://snipboard.io/Es93H6.jpgMany thank’s for your support!
Hi skop81!
You can add this CSS via “Appearance > Custom Code” area.
Should you have any more questions about this, please send a message through the support form (it’s faster there).
Thanks and cheers!
Hello, we are using this Theme in the last 5 years but now are getting license activation errors:
object(WP_Error)#15076 (3) { [“errors”]=> array(1) { [“http_request_failed”]=> array(1) { [0]=> string(59) “cURL error 28: Connection timed out after 5001 milliseconds” } } [“error_data”]=> array(0) { } [additional_data array(0) { } }
An error of type E_ERROR was caused in line 229 of the file /home/xxxxxxx/public_html/wp-content/plugins/fresh-framework/framework/core/class.ffLicensing.php. Error message: Uncaught Error: Cannot use object of type WP_Error as array in /home/xxxxxxxx/public_html/wp-content/plugins/fresh-framework/framework/core/class.ffLicensing.php:229
This error freezing the admin so it’s almost impossible to update the website.
I have sent email to support about week ago, but nobody response so far.
Can you help please?
Hi vic2r!
Not sure where you sent the email but it has not arrived unfortunately. By the way, you can use this support form for any requests. Just sent you a new email with detailed instructions on how to fix the above (you just need to update the theme basically).
Thanks and cheers!
Thanks for the support. The problem was solved!
Dear,
We already reported two issues to you; I wonder if you could look at them. Thank you!
Issue 1: Anchor Issue 2: Element TAB
Thank you!
Hi samted!
It’s being looked into, if possible any issues found with it will be included in the next update later this week along with some other improvements.
Thanks and cheers!
Greetings, I have a problem with your form (it doesn’t work anymore), sending doesn’t work. I updated everything to the latest version but it didn’t solve it. To view error:https://volux3d.com/prenotazione-pazienti/ thanks for support Gianluca
Hi arredoannunci!
Please send a message through the support form (it’s faster there).
Thanks and cheers!
is WP 6.4.1 supported by Ark? I got no TAB with LICENSE ACTIVATION at all 
Hi vasquez75!
Yes, it is compatible. You can use the official Envato Market WordPress plugin to manage your licenses and keep all your themes and plugins purchased on Envato Market up-to-date.
Should you have more questions about this, please send a message through the support form (it’s faster there).
Thanks and cheers!
Hello,
We sent a support request few days ago but we didn’t received any reply, and then we once again sent a direct email to support email address. Can you please check, thank you!
Regards.
Hi samted!
You will receive a reply now, you can check your email.
Thanks and cheers!
Hi there! We’re not sure where to create a support ticket. The “Go to item support” button does not seem helpful.
Can you please advise?
Hi samted!
Please use the contact form on the right-hand side where the button goes. You need to be logged in to see the form.
Thanks and cheers!
Message has been sent. Thank you!
Thank you for fixing this “Responsive touch menu across devices” issue in the newest version. Sub-menus are now opening and closing correctly in WebKit browsers. It is highly appreciated and I waited a long time for it
Hi clemhoh!
This feature has actually been broken and fixed a few times already as different browsers kept changing their behavior over the years. Autoplay feature for videos has also been like that but has been stable for quite a while now so hopefully this one will follow suit.
Thanks and cheers!
Is there a fix for the counters? None of the animations seem to be working?
Hi briantercero!
Yes, an update will be released in a couple of days.
Thanks and cheers!
Hi briantercero!
As of yesterday the update is waiting for Envato review team to approve it so it should be available any moment now. Hope this helps.
Thanks and cheers!
the counter (auto counterup) seems not working recently(I cannot remember since from when), is that a known issue?
Hi dennis5495!
Yes, it has already been fixed and will be released soon. If you would like the fix immediately, please send a message through the support form (it’s faster there).
Thanks and cheers!
Hello,
Version 1.67.0 supports only php 8.x
PHP 8.x does not include IMAGICK module.. so there’s a permanent conflict in wp-admin tools area…
“The WordPress Hosting Team maintains a list of those modules, both recommended and required, in the team handbook(opens in a new tab).
Warning The optional module, imagick, is not installed, or has been disabled.”
Hi cursuriccse!
This is a server issue. PHP 8+ has been supported by imagick since 2021: https://github.com/Imagick/imagick/blob/3.5.0RC1/ChangeLog#L12 but it’s possible some servers do not include it by default so please ask your server provider for more information.
Thanks and cheers!
Hello. I saw that your theme is more flexible.
A presale question, please!
Is it posible to assign – to a specific category posts, a specific layout? Let’s say “Blog Single for Category 1”....
If it’s not, maybe a new feature in next version….......
Thank you!
Hi tstoicescu!
You can achieve this by using “If” element in the builder (in the archive layout). There you write PHP condition such as https://developer.wordpress.org/reference/functions/is_category/ and any builder elements you wrap with this “If” element will be printed if this condition evaluates as true. You can also use “Ark > Templates” to further break down these views for easier management.
Thanks and cheers!
Having problems editing content. Anytime I edit an element (anywhere in the site right now), I get this error message. > “There is a problem with loading FreshBuilder. your page will be refresehd. Please be patient then, the FreshBuilder cache needs to be rebuilt.
> If this does not help and you see this message more then twice, please open ticket here with your WP login.” > Can’t click on the WP Login link to file a ticket.
I did email support. Any tips to fix this?
Hi briantercero!
This comments section is mostly for presale questions. You will get a support reply to your existing customer ticket very soon, it’s only been a few hours, thank you for your patience.
Thanks and cheers!
hello,
on test.mysite.com i have made a new site, to move to mysite.com …
after that, my error log on public html is full with this kind of lines..
PHP Warning: Trying to access array offset on value of type bool in /home/xxxxxxx/public_html/wp-content/plugins/fresh-framework/framework/themes/builder/blocks/class.ffThemeBuilderBlock_Backgrounds.php on line 169
[31-Jul-2023 06:45:15 UTC] PHP Warning: filesize(): stat failed for https://mysite.com/files/2017/11/curs-pedagog-recuperare.jpg in /home/xxxxxxx/public_html/wp-content/plugins/fresh-framework/framework/extern/freshizer/freshizer.php on line 204
please, advice!
Hi cursuriccse!
It looks like a server file permission issue. Based on the log entry, it’s just a warning though, not a breaking error. If you continue getting these, please send server information through the support form.
Thanks and cheers!
Hi, Can you please add the demo content in the downloadable file? It is extremely frustrating to try and import a demo content as 9 out of 10 times the Ark importer sucks and would crash while importing or it would not import the all content or when it does it it would do it with lots of bugs and some of the pages would hit with a php error message.
I tried to do it on a clean wordpress installation btw.
Hi unu_in_plus!
Please send a message through the support form (it’s faster there) with your site URL and hosting information.
Thanks and cheers!
Sent.
hi. this error is from today. i didn’t change anything on the site…......
An error of type E_ERROR occurred on line 229 of file /home/mysite/public_html/wp-content/plugins/fresh-framework/framework/core/class.ffLicensing.php. Error message: Uncaught Error: Cannot use object of type WP_Error as array in /home/mysite/public_html/wp-content/plugins/fresh-framework/framework/core/class.ffLicensing.php:229 Stack trace: #0 /home/mysite/public_html/wp-content/plugins/fresh-framework/framework/core/class.ffLicensing.php(80): ffLicensing->_sendApiRequest(Array) #1 /home/mysite/public_html/wp-content/plugins/fresh-framework/framework/themes/dashboard/class.ffAdminScreenDashboardViewDefault.php(234): ffLicensing->getInformationsForLicenseKey(‘getInformations…’) #2 /home/mysite/public_html/wp-content/plugins/fresh-framework/framework/themes/dashboard/class.ffAdminScreenDashboardViewDefault.php(197): ffAdminScreenDashboardViewDefault->_printDashboardTabRegister() #3 /home/mysite/public_html/wp-content/plugins/fresh-framework/framework/adminScreens/class.ffAdminScreenView.php(37): ffAdminScreenDashboardViewDefault->_render() #4 /home/mysite/public_html/wp-content/plugins/fresh-framework/framework/adminScreens/class.ffAdminScreen.php(33): ffAdmin
Hi cursuriccse!
Please send a message through the support form with your site URL for the page where the error is printed and visible.
Thanks and cheers!
is not a specific page.. is admin Ark dashboard
https://prnt.sc/wFkOrG-tf4IrHi cursuriccse!
Please scroll down to the changelog section here: https://themeforest.net/item/the-ark/19016121
You will find the official Envato Market plugin mentioned there which you can use to update the theme version because you are not on the latest version (1.67.0) but behind it.
Alternatively, you can also access latest files from ThemeForest.net > My Account > Downloads > The Ark.
Should you have more questions about this, please send a message through the support form (it’s faster there).
Thanks and cheers!
theme cannot be activated, there is no box where you can enter the license key.
Hi medzied!
You can use the official Envato Market WordPress plugin to keep all your themes and plugins purchased on Envato Market up-to-date.
Should you have more questions about this, please send a message through the support form (it’s faster there).
Thanks and cheers!
Hello, thanks for the answer.
Even after installing the evanto plugin, it is not possible to activate the theme, the box where the key should be given doesn’t exist.
Hi medzied!
That is correct, you can just use it as-is with the plugin you have installed, it’s already activated.
Thanks and cheers!
hello, sir,
can you add a option, in the verry next version or Ark, for uploading file in the form, like this ? https://prnt.sc/mGk6Hv_T-duy
or what options do we have, in this case?
thanks!
Hi cursuriccse!
If you need a file upload feature then there some great plugins out there that already handle this that you could just install (they are usually free), for example Contact Form 7.
Thanks and cheers!
I can’t move my license key to a new domain because of the License API URL issue. You suggest updating the theme in other comments, but I’m already on the latest version. Can you maybe release a hotfix with a new API URL? Visitors of my website cannot submit the form request because of the licensing issue:
ERROR for site owner: Invalid domain for site key
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