2357 comments found.
Hello,
We sent a support request few days ago but we didn’t received any reply, and then we once again sent a direct email to support email address. Can you please check, thank you!
Regards.
Hi samted!
You will receive a reply now, you can check your email.
Thanks and cheers! 
Hi there! We’re not sure where to create a support ticket. The “Go to item support” button does not seem helpful.
Can you please advise?
Hi samted!
Please use the contact form on the right-hand side where the button goes. You need to be logged in to see the form.
Thanks and cheers!
Message has been sent. Thank you!
Thank you for fixing this “Responsive touch menu across devices” issue in the newest version. Sub-menus are now opening and closing correctly in WebKit browsers. It is highly appreciated and I waited a long time for it
Hi clemhoh!
This feature has actually been broken and fixed a few times already as different browsers kept changing their behavior over the years. Autoplay feature for videos has also been like that but has been stable for quite a while now so hopefully this one will follow suit.
Thanks and cheers!
Is there a fix for the counters? None of the animations seem to be working?
Hi briantercero!
Yes, an update will be released in a couple of days.
Thanks and cheers!
Hi briantercero!
As of yesterday the update is waiting for Envato review team to approve it so it should be available any moment now. Hope this helps.
Thanks and cheers!
the counter (auto counterup) seems not working recently(I cannot remember since from when), is that a known issue?
Hi dennis5495!
Yes, it has already been fixed and will be released soon. If you would like the fix immediately, please send a message through the support form (it’s faster there).
Thanks and cheers!
Hello,
Version 1.67.0 supports only php 8.x
PHP 8.x does not include IMAGICK module.. so there’s a permanent conflict in wp-admin tools area…
“The WordPress Hosting Team maintains a list of those modules, both recommended and required, in the team handbook(opens in a new tab).
Warning The optional module, imagick, is not installed, or has been disabled.”
Hi cursuriccse!
This is a server issue. PHP 8+ has been supported by imagick since 2021: https://github.com/Imagick/imagick/blob/3.5.0RC1/ChangeLog#L12 but it’s possible some servers do not include it by default so please ask your server provider for more information.
Thanks and cheers!
Hello. I saw that your theme is more flexible.
A presale question, please!
Is it posible to assign – to a specific category posts, a specific layout? Let’s say “Blog Single for Category 1”....
If it’s not, maybe a new feature in next version….......
Thank you!
Hi tstoicescu!
You can achieve this by using “If” element in the builder (in the archive layout). There you write PHP condition such as https://developer.wordpress.org/reference/functions/is_category/ and any builder elements you wrap with this “If” element will be printed if this condition evaluates as true. You can also use “Ark > Templates” to further break down these views for easier management.
Thanks and cheers!
Having problems editing content. Anytime I edit an element (anywhere in the site right now), I get this error message. > “There is a problem with loading FreshBuilder. your page will be refresehd. Please be patient then, the FreshBuilder cache needs to be rebuilt.
> If this does not help and you see this message more then twice, please open ticket here with your WP login.” > Can’t click on the WP Login link to file a ticket.
I did email support. Any tips to fix this?
Hi briantercero!
This comments section is mostly for presale questions. You will get a support reply to your existing customer ticket very soon, it’s only been a few hours, thank you for your patience.
Thanks and cheers!
hello,
on test.mysite.com i have made a new site, to move to mysite.com …
after that, my error log on public html is full with this kind of lines..
PHP Warning: Trying to access array offset on value of type bool in /home/xxxxxxx/public_html/wp-content/plugins/fresh-framework/framework/themes/builder/blocks/class.ffThemeBuilderBlock_Backgrounds.php on line 169
[31-Jul-2023 06:45:15 UTC] PHP Warning: filesize(): stat failed for https://mysite.com/files/2017/11/curs-pedagog-recuperare.jpg in /home/xxxxxxx/public_html/wp-content/plugins/fresh-framework/framework/extern/freshizer/freshizer.php on line 204
please, advice!
Hi cursuriccse!
It looks like a server file permission issue. Based on the log entry, it’s just a warning though, not a breaking error. If you continue getting these, please send server information through the support form.
Thanks and cheers!
Hi, Can you please add the demo content in the downloadable file? It is extremely frustrating to try and import a demo content as 9 out of 10 times the Ark importer sucks and would crash while importing or it would not import the all content or when it does it it would do it with lots of bugs and some of the pages would hit with a php error message.
I tried to do it on a clean wordpress installation btw.
Hi unu_in_plus!
Please send a message through the support form (it’s faster there) with your site URL and hosting information.
Thanks and cheers!
Sent.
hi. this error is from today. i didn’t change anything on the site…......
An error of type E_ERROR occurred on line 229 of file /home/mysite/public_html/wp-content/plugins/fresh-framework/framework/core/class.ffLicensing.php. Error message: Uncaught Error: Cannot use object of type WP_Error as array in /home/mysite/public_html/wp-content/plugins/fresh-framework/framework/core/class.ffLicensing.php:229 Stack trace: #0 /home/mysite/public_html/wp-content/plugins/fresh-framework/framework/core/class.ffLicensing.php(80): ffLicensing->_sendApiRequest(Array) #1 /home/mysite/public_html/wp-content/plugins/fresh-framework/framework/themes/dashboard/class.ffAdminScreenDashboardViewDefault.php(234): ffLicensing->getInformationsForLicenseKey(‘getInformations…’) #2 /home/mysite/public_html/wp-content/plugins/fresh-framework/framework/themes/dashboard/class.ffAdminScreenDashboardViewDefault.php(197): ffAdminScreenDashboardViewDefault->_printDashboardTabRegister() #3 /home/mysite/public_html/wp-content/plugins/fresh-framework/framework/adminScreens/class.ffAdminScreenView.php(37): ffAdminScreenDashboardViewDefault->_render() #4 /home/mysite/public_html/wp-content/plugins/fresh-framework/framework/adminScreens/class.ffAdminScreen.php(33): ffAdmin
Hi cursuriccse!
Please send a message through the support form with your site URL for the page where the error is printed and visible.
Thanks and cheers!
is not a specific page.. is admin Ark dashboard
https://prnt.sc/wFkOrG-tf4IrHi cursuriccse!
Please scroll down to the changelog section here: https://themeforest.net/item/the-ark/19016121
You will find the official Envato Market plugin mentioned there which you can use to update the theme version because you are not on the latest version (1.67.0) but behind it.
Alternatively, you can also access latest files from ThemeForest.net > My Account > Downloads > The Ark.
Should you have more questions about this, please send a message through the support form (it’s faster there).
Thanks and cheers!
theme cannot be activated, there is no box where you can enter the license key.
Hi medzied!
You can use the official Envato Market WordPress plugin to keep all your themes and plugins purchased on Envato Market up-to-date.
Should you have more questions about this, please send a message through the support form (it’s faster there).
Thanks and cheers!
Hello, thanks for the answer.
Even after installing the evanto plugin, it is not possible to activate the theme, the box where the key should be given doesn’t exist.
Hi medzied!
That is correct, you can just use it as-is with the plugin you have installed, it’s already activated.
Thanks and cheers!
hello, sir,
can you add a option, in the verry next version or Ark, for uploading file in the form, like this ? https://prnt.sc/mGk6Hv_T-duy
or what options do we have, in this case?
thanks!
Hi cursuriccse!
If you need a file upload feature then there some great plugins out there that already handle this that you could just install (they are usually free), for example Contact Form 7.
Thanks and cheers!
I can’t move my license key to a new domain because of the License API URL issue. You suggest updating the theme in other comments, but I’m already on the latest version. Can you maybe release a hotfix with a new API URL? Visitors of my website cannot submit the form request because of the licensing issue:
ERROR for site owner: Invalid domain for site key
hello, I notice to you a problem related to your theme, in connection with the ACF plugin,
when I create a new field attached to the comment form, this additional field makes the field in which I enter the actual comment uneditable.
why?
printscreen: https://prnt.sc/yk3rEq3eZJNU
link demo: https://adi.sparkcomputers.ro/2023/05/31/hello-world/
please, advice! this is an old bug, not a config issue.
Hi cursuriccse!
The other fields have (column-like) float on them so you should also float your new ACF field like that. Example CSS that you can add via Appearance > Custom Code:
.acf-comment-fields {
position: static;
}
.acf-comment-fields .acf-field {
float: left;
width: 100%;
padding-right: 15px;
padding-left: 15px;
}
Should you have more questions about this, please send a message through the support form here (it’s faster there).
Thanks and cheers!
I entered the code in the “sitemap>blog single” section. and everything was resolved.
https://prnt.sc/lYLqdrTzHdSYBut I wonder if this change or option (??) should be introduced in a future version of the ark theme.
Thank you!
p.s.
it works even with
.acf-comment-fields { position: static; }
Hi cursuriccse!
Happy to hear it’s resolved on your side. Yes, it will be added in the future version as well. Hope this helps.
Thanks and cheers!
hello,
after I updated the theme to version 1.67, the website menu became very small.. why?
look https://prnt.sc/sstR4xsgwf-g
P.S.: i use default header… other headers works fine.
Hello and sorry for my english. Since 1.67 update, problem with accordion title … < class=”panel-title”>Title
Ok sorry for my comment. Just change the “Title HTML tag” once. Get back to what you want next. Everything works perfectly then!
Hi Photographeauteur!
Happy to hear it’s all good now. Should you have any more questions please feel free to reach out to support through the form here (link).
Thanks and cheers!
Hi,
I’m using the “Contact Form 1” in my site and it currently causes my site to load very slowly, because a request to “https://themes.freshface.net/ark/wp-content/uploads/2016/08/10-1.jpg” responds with a 522 after 15s.
Apparently this resource is set as background for the form. Please fix.
Hi tps90!
You could swap that background yourself in the editor. If you would like further instructions on how/where please reach out to support with your specific site URL through the form here (link).
Thanks and cheers!
having this error when trying to add he licence
object(WP_Error)#4572 (3) { [“errors”]=> array(1) { [“http_request_failed”]=> array(1) { [0]=> string(59) “cURL error 28: Connection timed out after 5001 milliseconds” } } [“error_data”]=> array(0) { } [additional_data array(0) { } }
Hi ggabsi!
you can safely ignore this message, it will go away in the next Ark update. You can now use the new product update method using the official Envato Market plugin to update here: https://www.envato.com/lp/market-plugin/
Thanks and cheers!
My various Ark websites have been unable to connect to your license server for a few days now. I’m sure you’re probably aware of it and working on a fix, but just wanted to let you know
Thanks for being an amazing developer and creating such a great theme!
Hi hirstmusic!
you can safely ignore this message, it will go away in the next Ark update. You can now use the new product update method using the official Envato Market plugin to update here: https://www.envato.com/lp/market-plugin/
Thanks and cheers!
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