39371 comments found.
I have bought avada 7.5 but never use the support service. it is expired now,I dont know if I do need to pay for a new one? The second question is… the last version is 7.5, now it is 7.11, if I use avada now, which version will be installed in the website? Thanks.
Hi,
Updates are free for life so if you download Avada now, you’ll get the latest version 7.11.3
To get started with Avada, please see this doc page:
https://avada.com/documentation/avada-quick-start-guide/You can also go to our main prebuilts site and click on the ‘Prebuilts’ button on the right to see all of our prebuilt sites that you can use. It’ll show you all our prebuilts.
https://avada.com/prebuilt-websites/For expired support:
If you require hands on support, and in accordance with Envato’s item support policy -> http://bit.ly/1RZmxrr you can renew your item support via your ThemeForest account
How to renew or extend item support -> https://avada.com/documentation/extending-and-renewing-envato-item-support/
If you any questions about item support or are having difficulty renewing your item support please contact Envato here -> http://bit.ly/1ExeJUl
Thank you. – Abbas
Quick question….
I am looking at a second license for avada
I will need to create beautiful menus as this will be a restaurant website and out of curiosity, after going through all your features extensively, which element would be best suited to simplify that task and have them display perfectly on all screen sizes and optimized for seo.
Also, how would you integrate Resmio and/or Open Table booking systems to work flawlessly.
It’s the only detail missing I couldn’t quite figure out if using avada. Thanks and awesome theme! I have used it for a vet clinic.
Hello @GriffinGraffix
We are glad to hear that you are looking to use Avada for your project, regarding your query, we do have a restaurant prebuilt which I believe you have already checked out, regarding the plugins you have mentioned, I am afraid we have not officially checked any of them so far so can not provide any info regarding those, we suggest you to get in touch with the plugin author(s) about this further.
We will be happy for you to be a part of this Amazing Community 
Thanks
-Ammar
Hello @GriffinGraffix
There will definitely be some level of customisation, majorly CSS styling required to achieve that exact styling, but the most close you can get is from pricing table element, also I have flagged your comment as it container external links which are not allowed in the comments.
Thanks
-Ammar
Thank you for your honest reply.. The link is a facebook image of a menu I need to reproduce… why is this flagged? That was a crucial part of my question. I don’t care if you hide it in order to not make it public,,,
Hello Griffin
The image is actually a complete URL of a page as well and not an image URL only, external URLs are not allowed on comments and will get flagged, however regarding your query I have responded to it earlier, what you desired will require some level of custom CSS modification into the table element.
If you need any further assistance with this, kindly open a support ticket and our team will get back to you further.
Click Here to Get Avada Support
Thanks
-Ammar
hola, compre una segunda licencia pero no me da la opcion a cambiar el logo, algo tan basico como eso
Hi,
If you’re using a legacy header, you can change logo under WP Dashboard → Avada → Global Options → Logo page. If you’re using the new layout builder, you can change the logo under WP dashboard -> Avada -> Layouts.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
How Can I display Category Description at the bottom of category page ?
Hi,
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
When I upload any of the pre-built themes they look nothing like the demos. Is there something I’m doing wrong? I’ve followed all the steps for importing prebuild websites ( checked with dreamhost support team also ) . But after importing it , my site not comes as per Demo ( preview )
Hi,
You should be getting similar styling/layouts as the live version of the prebuilt sites on our website.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hello, just to say there are a lot of bugs on avada (7.11.3 for me) and the new updates google chrome (Version 120.0.6099.63), like the “section seperator” with a new line (????). thanks.
Hello @wiliamgrant06
It could be that your update did not go thru properly in this case causing the issue, we recommend you to kindly open a support ticket with us so our team can take a closer look into this.
Click Here to Get Avada Support
Thanks
-Ammar
If I buy the theme for my main site, can I also use it for a subdomain? Thanks
Hello @NorvinReyes
Regarding your product licensing, you have to purchase/own a license for each publicly accessible domain install of the theme. Regardless of whether the installation domain is a sub domain or not, if it is publicly accessible, it requires a license.
If you are migrating to a different domain and you already have your product registered with your original purchase code etc, you do not need to purchase a new license; You can simply add your registered purchase information to the new installation’s product registration tab.
For more information please check the Envato regular license definitions here → http://themeforest.net/licenses/terms/regular
Thanks
-Ammar
I have made a large update to avada. And now there is a search bar in the header that I dont know how to delete and the background is transparent over the footer. When I do a live preview or are logged in everything looks great. https://mehrwert-achtsamkeit.de/
Hello @MintedWeb
I am not entirely sure what you mean by large update here, but I believe you have updated from an older version of Avada in this case and will probably need to recheck your global options once, however in order to assist you with this further our team will need to take a closer look into your website.
Click Here to Get Avada Support
Thanks
-Ammar
Hi+ We’ve been using Avada for years and are quite happy with it – thank you for creating this versatile Theme! We would like to turn off the Dots Navigation on the Sliders. I’ve looked at your Help Center documentation pages for Featured Images Slider Element, but do not see how to turn off/hide the slider dots. Please advise. Thank you.
Hi,
For that, you can use a bit of CSS like below. You can add the CSS to your Theme Options -> Custom CSS area:
ol.flex-control-nav.flex-control-paging {
display: none !important;
}
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hi+ Thank you for the CSS and quick response. My apologies. Thanx!
We’re glad to assist.
Hello, I am considering to buy Avada for my eshop. I would like to ask if there is a built in for extra product options. For example, I have some products with the following variable: metal type 14k gold, 18k gold. i would like the customer to be able to choose the metal and be shown options for chain and cord sizes depending on the choice of metal. Is this possible with your builder or do I need to install an extra plugin?
Hello @natevaporcelain
We are glad to hear that you are looking to get Avada for your project, regarding your query we use WooCommerce for all the eCommerce requirement of our customers and what you mentioned sounds like a simple variable product which can definitely be created using Avada as can be seen in our prebuilt websites here => https://avada.website/modern-shop/product/suede-jacket/
We will be happy for you to be a part of this Amazing Community
Thanks
-Ammar
Hi,
Your current comment is flagged due to an external link. Please do find a screenshot of your comment here.
As for your query, if you just need to offer a different set of options/sub options on any given product, that can be achieved with Variable products in WooCommerce easily. If you need to receive written notes for each product/order from customer, you can check WooCommerce Addons for that. They’re light weight and there are free options for those so you can pick anyone that works best for you.
Thank you. – Abbas
ok! thank you very much for your time and info!
We’re glad to assist.
avada is great and flexible, seamlessly serving as a complete solution for websites, blogs and online stores. Its user-friendly design and features, extensive layout options, and intuitive layout logic make it a top choice for creators of all levels. Avade extends to multilingual sites, effortlessly integrating with Polylang that seamlessly translates with ease because the very logic Avada has in setting up a site layout is easy to translate. In short, Avada stands out for its simplicity, adaptability and logical design, setting itself high among WordPress themes. Recommendation, especially if you want multilingual sites, use the Polylang plugin.
Hello @Milosadmin
Thank you for your good words
If you need any assistance with our support, kindly open a support ticket following the link below.
Click Here to Get Avada Support
Thanks
-Ammar
One of my websites is asking me to re-register the theme. I have four avada licences. Can you tell me which of my licences was initially assigned to the mentioned website?
Hello @buttonmatt
This is something that you can easily check from your my.avada.com dashboard, we have a very detailed article that you can further read on it here => https://avada.com/documentation/how-to-manage-your-licenses-on-my-avada/
If you need any further assistance with this, kindly open a support ticket and our team will get back to you.
Click Here to Get Avada Support
Thanks
-Ammar
hi I have got this and i have not used it before on any website. but once i use purchase code it shows its already been used. i need urgent help on this please. thank you
Hello sakib_tony
We have given our customers complete freedom in terms of how the purchase codes are used across their different domains and subdomains, that means you have the ability to check where its used and reset it if that domain is no longer active, my.avada.com dashboard should help you with it, kindly follow the instructions here and you should be able to reset the purchase code => https://avada.com/documentation/how-to-use-my-avada/
If you need further assistance with this, kindly open a support ticket and our team will get back to you.
Click Here to Get Avada Support
Thanks
-Ammar
Hi Themefusion team! First of all, love your product, have 4 licenses and highly recommend you. Only one thing I wish you’d simplify and also I’d like your help with. Subdomain support for same end-product, I have two sites, both are for my marketing services – one offers a specific type of service (Brand Awareness Campaigns) & the other (General Marketing Services) – I have tried reaching out via your website but haven’t got a reply yet and I hate that one of the subdomains isn’t using a registered license as it should.
Wouldn’t it make more sense to let people use the license temporarily then have your team review if the use is valid? This would achieve two things:
1. Better customer experience & less request on your support team’s time.
2. A smoother opportunity to upsell another license if the use case isn’t aligned with Themeforest licensing TOS –
Assuming that when someone adds a subdomain to a license it auto creates a ticket for your team to review, you then have the opportunity to confirm if the user requires another license and push a notification that the license has been suspended due to misuse.
Hello @icephoenix
We are glad to hear that you are a loyal customer of Avada, regarding your query on the subdomain and license usage, we already have a very detailed FAQ section that explains everything on how the sub-domain license is supposed to work and in what cases a new license will be required and the whole process is already automated, I am afraid manually checking each license via a ticket is not going to be very efficient specially when we have a very big customer base, in relation to your ticket our team have limited hours on weekends but they will get back to you very soon, for more info on the licenses kindly check our FAQ section here => https://avada.com/documentation/avada-registration-and-licensing-faq/
Thanks
-Ammar
Yup already checked the FAQ – I didn’t mean check each license – I meant for subdomain requests (since you have to contact support anyway)
Hi,
We appreciate your valuable suggestion here. If this comes up more often we’ll pass this on to our team for consideration.
Thank you. – Abbas
I just bought avada, is there any instruction on how to install it? Or just upload the zip file on the theme section?
Hello @aprakarsa
There are definitely all the instructions that you may need as a first time buyer, we have a complete documentation about it here => https://avada.com/documentation/how-to-install-avada-via-wordpress/
If you need further assistance with this, know that you have a valid support and should be able to open a support ticket with our team below.
Click Here to Get Avada Support
Thanks
-Ammar
Hi we tried the theme on a friend’s website,if you import pages or demo websites,you cant edit the pages or any elements using a mobile phone,you can only do it using a computer.
Hello @digitalmg
There is simply not enough space available on any mobile which can allow all the dialog boxes for the live builder so its not really a good idea to do the editing from a mobile phone specially in terms of live editing, secondly it will never be able to show you how the website appears on the desktop so you will eventually not be seeing the right layout for desktop and tablets.
Thanks
-Ammar
How are theme and plugin updates apply after installation? Per say, in 6 months from now, there are few updates, what is the process? Manually uploading each plugin? Or does it have a self managed portal within WP to request the updates? Thank you.
Hello @hdpixel
Just like they do for any other plugin or theme, as far as you have a valid license for Avada that is registered, you should get the updates as far as we are developing Avada, that means you will see an update nag and should be able to auto update them with a single click, this is also mentioned in our documentation here => https://avada.com/documentation/how-to-get-notified-of-avada-updates/
We will be happy for you to be a part of this amazing community
Thanks
-Ammar
I have a SaaS theme already installed on my site. Can I redesign that with this plugin?
Hi
You can not redesign over the given theme with Avada as this will add its own stylesheets and functions. You will need to customize the theme for this
We thank you for your interest
Thank you, Shaminder
I purchased this theme in 2018 and have since stopped working on the website I used it on (a personal project) some years ago. The website should no longer exist yet I cannot use the theme on a new site due to it telling me that my purchase code is already in use on another website. Is there any way I can have you look into this with my purchase code and let me know where it is being used currently. If I do still indeed have it being used on an old site, I can then remove it and use it on current site. Without that information or the ability to generate a new purchase code to disable the previous one, I am left with a partially-functional theme :/
Hello @JinxXor13
We have given complete control to our customers via my.avada.com dashboard where they can reset and change the way their purchase code is being used and you should be able to do the same, as far as you have your purchase code with you please create a support account and access your complete license details => https://avada.com/documentation/how-to-use-my-avada/
If you need any further assistance with this, kindly open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
When I create off canvas and enable it on page load, the off canvas does not show until I add trigger somewhere on page or globally, why this? It should work globally without any triggers.
Hi, At least one trigger is required for the off canvas to show. You can activate the “on page load” trigger if you wish for the off canvas to show without any extra input from the user.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
