39370 comments found.
Hello. I’m experiencing a couple of strange issues… First, when signing in with Chrome, dashboard looks fine, but when I view a page, the top black “dashboard” page is totally missing – like I’m not signed in at all. And, Second, on Chrome again, the header is getting cut off. WTHeck?! BTW, everything is updated, cache is clear.
Hi
It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
Guys, I have a very basic question. I guess my vendor(can’t reach them and I don’t know which account they brought the theme to. I guess it’s around 2020. I’m not so sure I can see the registration is successful and valid. My version is 6.2.3. but now I can’t able to update the theme. its not show any update option in themes. I just want to know whether I need to buy the theme again? or renew my license periodically like 3 to 5 years or it’s a lifetime (one-time purchase). Please confirm. Also, suggest how to resolve it.
https://prnt.sc/9K8_Vh9qGMLWHello @technobytee
It appears that you are on an older version of Avada that uses token for registration purpose, however in any case you should still be seeing the update nag, kindly make sure that you have a default WordPress theme installed (not active) along with your current Avada theme to see the update notification there and you should be seeing the notification for update.
Regarding your license query, a new license is not required for update, one license is valid for lifetime for a single domain and will get all the updates we release as far as we are developing Avada.
In any case, if you can find out the purchase code, you can always open a support account with us and get in touch with our support team further, this will also allow you to download and install the updates manually from your Envato account directly.
Thanks
-Ammar
Hi,
As this is not a support platform, for your issue you can reach us directly via the form on the following page and explain your issue in detail. We’ll get back to you as soon as possible and assist with this: http://bit.ly/2NJoU51
Thank you. – Abbas
Is it full stack development theme?
Hi,
Could you please elaborate a bit? We follow industry-best standards for developing Avada for best performance and SEO.
If you meant to ask if we have a developer prebuilt site for Avada, we do have one available that you can import and build on top of:
https://avada.website/programmer/
Avada is a one time purchase good for use on a single website. You get free updates for life. You can use Avada on one site by using it on any good WordPress hosting (you’d need to buy your WordPress hosting). Avada also comes with ~90 premade demos/sites so you can import any of those and build from there.
- The Avada WordPress theme is purchased via the Themeforest marketplace here, and it is a one-off cost and not recurring > http://bit.ly/2HyNfIU
- You will also receive free theme updates for life
- You will gain access to all of the Avada prebuilt sites -> https://avada.com/prebuilt-websites/
- Avada Quick Start Guide -> https://avada.com/documentation/avada-quick-start-guide/
Thank you. – Abbas
My entire website changed colors and some of the elements are off. All I did was add a page, and a post then I got some weird AVADA error. Whats going on and I couldn’t renew support although this is some kind of Avada error and has nothing to do with me.
Hello @angelarbeasley
This is not a normal thing to happen and Avada does not change colors on its own, neither elements are supposed to go off without them being disabled manually, since you have gotten an error this could mean that it needs to be checked what caused this issue and our team will need to take a closer look at it to provide further assistance.
Click Here to Get Avada Support
Thanks
-Ammar
Is it possible to enable zooming for pictures in lightbox? I would like to be able to zoom a photo in lightbox. Thanks!
Hi,
I’m afraid the stock Lightbox option doesn’t have such a zoom option but if you’re displaying products/services on your Avada site, then you can use WooCommerce. It has a zoom option you can enable for the single product page’s Gallery.
Thank you. – Abbas
So sad…
Hi,
We’re always adding features based on user requests.
To make a feature request you can go under “Engage” tab in your my.avada.com support account.
Thank you. – Abbas
The new Avada Dispensary demo is awesome. I spotted a bug – see screenshot. The popup “add to cart” doesn’t update. Otherwise, great job
https://imgur.com/a/LQkFRi8Hi,
Glad to hear you like the new prebuilt. 
I do see the issue there with the cart off canvas. I’m investigating this further and will pass this on to our dev team.
Thanks for reporting this. – Abbas
Do you guys support WordPress 6.4.2. I can see you guys mentioned its Compatibility with WordPress 6.4.1. I’m planning to buy once you guys confirmed it
Hi,
Yes, the latest Avada 7.11.3 version works fine with WP 6.4.2
Avada is a one time purchase good for use on a single website. You get free updates for life. You can use Avada on one site by using it on any good WordPress hosting (you’d need to buy your WordPress hosting). Avada also comes with ~90 premade demos/sites so you can import any of those and build from there.
- The Avada WordPress theme is purchased via the Themeforest marketplace here, and it is a one-off cost and not recurring > http://bit.ly/2HyNfIU
- You will also receive free theme updates for life
- You will gain access to all of the Avada prebuilt sites -> https://avada.com/prebuilt-websites/
- Avada Quick Start Guide -> https://avada.com/documentation/avada-quick-start-guide/
Thank you. – Abbas
Good day, I’m in the process of choosing a theme for a restaurant website and considering Avada for it.
I do have a question regarding elements. I was unable to see which one would work to achieve the home page top section I am looking to create.
I would like 3 even columns (boxes) full width or possibly a larger left 1/2 width box with 2 right boxes one over the other. I would like to have 2 of those 3 boxes with background image (that should be simple enough but I would like 1 box to have a looping video in the background. There will be title and a bit of text along with buttons in each box linking to the content I am offering (Reserve – Events – Menus) See here for an image of the desired look… in this case, the middle one would be a vid https://www.griffingraffix.com/media-boxes-with-text.jpg The doubt for me is how to achieve the looping video background and which element will work best work for this. Obviously, they would have to stack on mobile.
Thanks for helping me finalize my decision by helping me figure out if I can achieve this with Avada
Hello @GriffeinGraffix
We are happy to hear that you are considering Avada for your project, the response to your query is very simple, this can be done using 1/3 columns and then placing background images with content on side columns and using revolution slider inside the middle one for the video, this will give you enough freedom to work with the video.
We will be happy for you to be a part of this amazing community
Thanks
-Ammar
Hi again… I am running some tests with a copy of avada I have before having my client purchase to see if I can actually achieve the above as per your response. I am having a few issues I have no idea where they come from. Resolving this would be a huge plus in me choosing avada for this site. Hope you can help as a pre-purchase test.
1. I created my images in 2x size (on a 1980×1080 screen columns would be 834×1100 so I uploaded them in 1668×2200) but they are so blurry on front end it’s quite awful. They look fine in wp media. I tried in different browsers.. same thing on all of them.
https://okjose.com/wp-content/uploads/issues/home-columns-1.jpg https://okjose.com/wp-content/uploads/issues/clear-image-in-media.jpg .2. The columns are not same height and having trouble making the 3rd one be full size with only column background image settings. center one is a rev slider with 834×1100 size
3. I have dots below the first 2 columns that I have no idea where they come from.
https://okjose.com/wp-content/uploads/issues/home-columns-dots-below.jpg .I am a bit frustrated as I really want to make my client buy avada instead of the other simplistic theme but I don’t have much time to get over that hurdle and I’ve been on it for days….
Thanks for any guidance you can give me so they can buy it and I can get started.
Hello GriffinGraffix
1. Regarding the images being blurry, this could simply be due to adding the wrong image size from attachment settings, kindly make sure the right size is being selected and more about this can be read here => https://avada.com/documentation/image-format-and-size-guide/#toc_Attachment_Display_Settings
2. Kindly use the container equal height option for this, it will turn all your columns into same size without any issues, we have a detailed article about this here => https://avada.com/documentation/flexbox-for-containers-and-columns/#toc_Column_Alignment
3. That is definitely not normal but our team will need to take a closer look into your website to provide a more solid response on that, we suggest you to open a support ticket with our team further to get support on that issue.
Click Here to Get Avada Support
Thanks
-Ammar
OK Awesome! Ya that works….fixed 2 out of 3.. we’re good.. I’ll get my client to buy their own copy and create a ticket for the little square issues… Thanks Ammar!
You are most welcome
Have a good eve!
Pre sales question was about php 8.x
In fact AVADA DOES NOT support php 8.0 !!
Fatal error: Uncaught ValueError: Missing format specifier at end of string in wp-content/plugins/fusion-core/fusion-slider/class-fusion-slider.php:447 Stack trace: #0 wp-content/plugins/fusion-core/fusion-slider/class-fusion-slider.php(447): sprintf() #1 wp-includes/class-wp-hook.php(324): Fusion_Slider->get_admin_screens_header() #2 wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters() #3 wp-includes/plugin.php(517): WP_Hook->do_action() #4 wp-admin/admin-header.php(311): do_action() #5 wp-admin/edit.php(411): require_once(’...’) #6 {main} thrown in wp-content/plugins/fusion-core/fusion-slider/class-fusion-slider.php on line 447Fatal error: Uncaught ValueError: Missing format specifier at end of string in wp-content/plugins/fusion-core/fusion-slider/class-fusion-slider.php:447 Stack trace: #0 wp-content/plugins/fusion-core/fusion-slider/class-fusion-slider.php(447): sprintf() #1 wp-includes/class-wp-hook.php(324): Fusion_Slider->get_admin_screens_header() #2 wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters() #3 wp-includes/plugin.php(517): WP_Hook->do_action() #4 wp-admin/admin-header.php(311): do_action() #5 wp-admin/edit.php(411): require_once(’...’) #6 {main} thrown in wp-content/plugins/fusion-core/fusion-slider/class-fusion-slider.php on line 447
Hi,
Avada works fine with PHP 8.0.
This might be an issue with the translation file:
Please go ahead and update your French translation files again downloading them again from our folders here => https://github.com/Theme-Fusion/Localization-l10n
If you still see issues, as this area is not a support platform, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Is it possible to:
1. Add price tag to portfolio item? 2. Have multiple portfolio categories and slugs, eg. /portfolio-1/item-1, portfolio-1/item-2, portfolio-2/item-3, portfolio-2/item-4 etc?
Hi,
You can add a price tag field via the bundled ACF Pro plugin.
The post type itself can only have a single slug though. You can have multiple portfolio categories for Portfolio.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you need assistance, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
hola, porque no me aparecen ambas licencias en mi perfil?Compre 2 licencias. Otra pregunta, no se como eliminar u ocultar la opción de Shop Collections
Hi,
For this, you can login to your support account on our website and navigate to the below URL:
https://my.avada.com/licenses/There you can add your second license and also find out the domain for each respective purchase code. Screenshot here → https://share.getcloudapp.com/5zubpq1m (you can hit the refresh button to update this or (chain icon) unregister button to free up that purchase code for use on another domain).
For more info, please see the FAQs here: https://bit.ly/31L0Ebb
For the second query: Please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
We are trying to remove unused CSS from our website using the plugin Perfmatters. Everything is working great except our mobile menu. Can you kindly tell us what are the file names of the stylesheets that define the mobile menu? We need to exclude those files from our RUCSS settings section in Perfmatters. Thank you!
Hi
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
Any plans to introduce two key features into Avada: (1) Remove Unused CSS and (2) Remove Unused JS? If so, approximately when can we expect to see them roll out? Thank you.
Hi
Currently this is not part of the ongoing Avada development process. However are team is constantly working on making further new improvements in the theme.
I would request you to please consider to pass this as a feature suggest. You can do this by going to https://my.avada.com/make-a-request/ You can also +1 a existing feature request that you would like to develop at https://my.avada.com/feature-voting
Thank you
- duplicate -
Hi ! I want to remove or change ”/faq-items/” & ”/faq_category/” in URL FAQS. I find it in options permalink, but it hasn’t option for FAQs.
Hello @tkseoviet
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here to Get Avada Support
Thanks
-Ammar
I’m trying to get support for my theme not having the ACF Pro license enabled when it normally does and the support agent is not assisting. She’s telling me that ACF Pro does NOT come with this theme even though it always has and the screenshots here show that it should.
Hi
We have responded to your ticket to clarify this further.
We look forward to helping you!
Thank you, Shaminder
Thank you for the quick resolution Shaminder!
We’re glad to assist.
Hello, is possible with avada theme to build a comparison site with filters?
Hi,
While you can use many of the filter widgets/options that come with WooCommerce (as WooCommerce is compatible with Avada). We don’t have a built-in comparison feature like that. You could use a 3rd party comparison plugin if needed.
Thank you. – Abbas
When will that new business demo be available for import? It’s a stunning design. You’ve really upped your game on that one.
Hello @drmoody
It is already available for import actually, you should be able to import it from the prebuilt website sections, if you need assistance with this, kindly open a support ticket and our team will get back to you further.
Click Here to Get Avada Support
Thanks
-Ammar
Why my font not loading on some pages? It only load on the homepage. FYI: I used cache plugin but still not showing up on other pages.
Hello @randycabulay
You will be able to get an idea after inspecting your console and see where the issue is coming from, you may see some indications on where to fix the issue, if however you need our team’s assistance on this, it will require you to open a support ticket with us.
Click Here to Get Avada Support
Thanks
-Ammar
I want to buy your theme, is there any future offer?. The license for this theme is for ten years and not for life.
Hello @noora115
I am not sure where did you get the 10 years duration from, each license of Avada actually comes with a lifetime updates as far as we are developing Avada, however the premium support is only for 6 months with each license unless renewed or extended.
We will be happy for you to be a part of this Amazing Community!
Thanks
-Ammar
I have bought avada 7.5 but never use the support service. it is expired now,I dont know if I do need to pay for a new one? The second question is… the last version is 7.5, now it is 7.11, if I use avada now, which version will be installed in the website? Thanks.
Hi,
Updates are free for life so if you download Avada now, you’ll get the latest version 7.11.3
To get started with Avada, please see this doc page:
https://avada.com/documentation/avada-quick-start-guide/You can also go to our main prebuilts site and click on the ‘Prebuilts’ button on the right to see all of our prebuilt sites that you can use. It’ll show you all our prebuilts.
https://avada.com/prebuilt-websites/For expired support:
If you require hands on support, and in accordance with Envato’s item support policy -> http://bit.ly/1RZmxrr you can renew your item support via your ThemeForest account
How to renew or extend item support -> https://avada.com/documentation/extending-and-renewing-envato-item-support/
If you any questions about item support or are having difficulty renewing your item support please contact Envato here -> http://bit.ly/1ExeJUl
Thank you. – Abbas
