4028 comments found.
Please there is a problem with Pencil Blocks. I realized whenever you create a new footer using Elementor and apply to the website, the footer becomes double and there seem to be no way around this
Hi,
I can confirm that everything is still working fine. I just checked on my testing site, and I didn’t encounter any issues like that. Therefore, there seems to be something wrong with your-end. Please renew the support and create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
hi i have conquer a problem about mobile viewing on home popular posts and featuread silders. when its website browsing everything works well . but when its mobile browsing, featured sliders only show two article. and the home popular posts will show duplicate. please give me some directions to fix it . thanks. here is my website.
https://indietplife.tw/Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
I have enabled Auto Get Featured Image from Post Content via the theme panel and its not grabbing the post and when i update the files via elementor it says server 500 error
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
I love the new desgins but if i want to make changes to the child theme can i
Hi,
Please create a new ticket or send us an email, as I mentioned in my previous reply.
Best Regards,
PenciDesign
I have more than 15 themes and recently (1 month ago) discovered Soledad. After I purchased one and designed one of my websites I explored that Penci made a great theme. Penci block, header builder, mega menu options, style options for slider and gallery are perfect. The theme is awesome and I purchased 2 more for my other current website. I do want to thank all Penci team for their design and give us chance to build very elegant websites. Ziya Demir
Hi,
Thank you for your love for our theme and your kind words. We are truly delighted to hear such positive feedback from our customers. Your words serve as motivation for us to continually strive to enhance the theme and make it more perfect with each passing day. If you have any questions, please feel free to reach out to us by dropping a line on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you.
Cheers,
PenciDesign
Hi Soledad. I love your theme and have been using it for several years, without many problems. Your latest update however, have messed up my sliders. I use sliders with Elementor on a page. None of them shows any images anymore. It is on thegimms.com
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
QUESTION. I am using the DIY2 template. I have 3 home featured boxes. I want o add more. I have the option to add up to 9. So I go to customize-homepage-home featured boxes. If you scroll down you have the option to assign text to 9 boxes. Problem is i cant get 9 boxes to appear on my home page. I have 3 but cant find where to make it so o can assign 4 or 5 more. Help! Ty
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Hi, I have been working on my website for months. The Penci AMP for mobile doesn’t work on JUST mobile, so I changed everything back to show the Primary menu on both Desktop and mobile viewing because I didn’t like the mobile menu showing on the desktop. Anyway, so the DROPDOWN (Sub menus) won’t show up on the Primary menu when viewed from a smartphone. How can I get the drop downs to show? Thanks
Hi,
I can confirm that the Penci AMP plugin still works normally without any issues. I just tested it again on my testing site. It seems there is something wrong on your end, and we need to check what the problem is. Please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
I have emailed you, thanks
Hello dear PenciDesign team can you add live video thumbnail feature on video posts in coming update ? Thanks Regards
Hi,
Thank you for your interest in our theme.
Yeah, that’s a great idea. We will add this feature in the near future updates of Soledad. No worries.
Best Regards,
PenciDesign
After the last update the Related Posts Box are not showing the image and the Advanced Ads is not working properly
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Can this Soledad theme support 30,000 people browsing the web online at the same time?
Hi,
Yes, it’s easy to do that. We have many customers with websites that receive more than 2-3 million visits each month 
If you have more questions, please take a bit of time and create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
My question is not within a month, but at the same time, can it support more than 30,000 people browsing at the same time without lag?
Hi,
Yes, of course. You can run a website with this theme even with about 10+ million visitors at the same time.
Best Regards,
PenciDesign
HI, Is there a feature that, instead of paying writers to add posts or articles, charges them through a subscription model? Thanks.
Hi,
Thank you for your interest in our theme.
Yes, we have a plugin called ‘Penci Front-End Submission’ that will assist you in doing that.
Best Regards,
PenciDesign
Hi, does the theme ads manager offer home page takeover ads? If yes how do i configure it to work.
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
PRIVATE TICKET #3552883 this is my ticket number
QUESTION: I am using the DIY2 theme. I cant see where to remove the header image. Its pink with flowers and there is text in front of it that says “craftediy” I ned to remove the image bend that text. Thanks.
Hi,
You can change it via Customize > Logo & Header > Colors > Header Background Image.
Next time, if you have any questions – please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Thanks so much for the quick reply. Its much appreciated. Let me give that a try.
Hello again, I have bought your theme as it looks gorgeous and useful. I have some questions,
1) I am using Litespeed Cache plugin, do you have any recommended settings for your theme? 2) Also I am using Imagify does this plugin works well with your theme? 3) Do I need to uninstall these 2 plugins as I have lots of images been compressed and turned into webp by these plugins or is there any way that you can tell me to do without having any problems before changing our previous theme to yours.
Thank you
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Are there any setting I should use for LiteSpeed Cache using your template?
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
My soledad website was updated to new version automatically and home page lost the configuration
Hi,
Thank you for purchasing our theme.
Strangely, I didn’t hear any issue like this before. Maybe your previous installation is wrong.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Got it !, thank you !
My website speed is slow if I use this theme of yours, is it possible to improve my website speed? https://idleofficetycoonapk.com/ please Inform.
Hello,
Thank you for considering our theme.
Certainly, achieving good speed with our theme is straightforward. Our theme is optimized for speed. You can review an example here
And we have documentation on how to optimize your site’s speed available here. Simply follow the guidelines provided to enhance your website’s performance.
Best Regards,
PenciDesign
Hello I want to ask you something we are using an different template for our news website but if we buy your template is it easy to setup the theme without losing any news we have added already. We have added our news as posts. So dont want to lose any news while we are changing our theme.
Hello,
Thank you for considering our theme.
Absolutely, transitioning to our theme is straightforward. Here’s what you need to do:
1/ Deactivate all the necessary plugins that came with your old theme.
2/ Install and activate the Soledad theme, then install the plugins you intend to use.
3/ Import the demo style you prefer and customize it to your liking.
It’s a simple process. If you encounter any issues, reach out to us on our support forum. Our support team is always available to assist you.
Best Regards,
PenciDesign
Thank you for your quick reply so your theme also has the same system right? The news are added as posts like we are doing on our website. I am sorry about asking these but saw different systems so just want to be sure for all.
Hi,
Yes, our theme is a premium WordPress theme and operates on the same system as other WordPress themes.
Best Regards,
PenciDesign
Updates is Realy cool but , where is gaming layout? new version as promised that you were working on it .. i thought i would be in start of 2024 but still no.
Hi,
We appreciate your patience as we work on creating new demos, but we need more time to do that. Rushing the process might compromise the quality we aim to deliver to all our customers. Rest assured, once everything is perfected, we’ll release them accordingly.
Best Regards,
PenciDesign
I am Waiting To Start my Gaming / Blog / Magazine Project ..
Hi
i have sent a message from the contact form. Kindly check and help me regarding the license problem.
thanks
Hello,
We’ve responded to your email. Kindly check it at your convenience. No need to duplicate notifications here once you’ve already sent us an email. This helps us avoid duplicative efforts. Thank you.
Best Regards,
PenciDesign
