4028 comments found.
Hi! Just questions. Hope I don’t bother you.
I want to change the style of my blog that I have. Currently the blog is under the “Hipster” demo template and I want to change it to the “Zero Waste” or “Soledad Art” style. Can I make this change?
If I do so, will the information I have published be adapted to the new demo template? Could you tell me how can I do it?
Also, taking advantage of this opportunity, can I combine elements from one demo template with some from another?
For example, to the “Zero Waste” template, can I add a slider in the main page like the “Soledad Art” template. Or, can I add it a vertical bar navigation like the “Hipster” Template?
I appreciate your help in advance.
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
i had bought this theme long ago and trying to use it now but as soon as i activate this theme even with the demo content and no user or test site it is taking almost like 30gb bandwidth per day….seems like there is some problem what can we do? anyway to monitor?
Hi,
It seems like something is automatically consuming your bandwidth because our theme doesn’t use that much bandwidth. With this issue, our developers need to check it. So, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Hi Support Team,
I just bought the license to your theme. However, I cannot activate the license. Please check Ticket #3584557 and help me resolve this issue soon!
Best regards,
Hi,
We’ve replied to your ticket. Please check it. You don’t need to notify us here if you have already created a new ticket.
Best Regards,
PenciDesign
I know, but we need fix soon this case to continue our works.
So, Would you mind if help me check again ticket. I’ve sent you a Key.
Regards,
I would like to report a bug.
If I put the woocommerce shortcode [product_page id=”99”] on a blogpage, I can no longer load an edit the blogpage on the backend.
It works fine with other themes. The problem is only with Soledad Theme.
I used the newest version from both, Soledad Theme and Woocommerce.
Hi,
Thank you for purchasing our theme.
For any questions or to report a bug – please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Hi,
I have purchased extended support but ticket system shows me I dont have an access because I need to extend it – just purchased it 
Anyway – Some blocks are missing on my website. During editing everyting is fine but after publishing columns, shortcodes, bulelts are not visible. Also it is not displayed on old blogs and pages.
Any fix?
Website: inclick.pl (polish lang)
Pawel
Hi,
Thank you for renewing the support.
After renewing the support, please allow some time for the Envato API to update your purchase. Could you please try creating a new ticket again now? Our developers will be happy to take a look and assist you. We hope you understand as we do not have any support staff/developers monitoring comments.
Best Regards,
PenciDesign
Ok thx. It works 
Please do not use external cdn.jsdelivr.net for select2 in meta-box.php but use the already present select2 files in theme folder, that avoids race condition, thanks.
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, if you want to ask or report any issue – please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Hi How to remove this part from mobile menu ”@2022 – All Right Reserved. Designed and Developed by PenciDesign” ? Regards
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
hello I can’t able to add featured slider and other layout on my “general magazine ” soledad theme
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Hello again dear PenciDesign team I would like to make suggestions for video themes. Because Soledad is a great theme and deserves these features. 1. video ads so authors can earn income from videos. ( image, video, google Adsense, VAST 4.2 & custom html ( Pre-roll / Post-roll / Mid-roll & custom time ( in seconds ) ) 2. myCred support for video publishers ( buyCred, Sell content, Transfer, coupon, cashCred ) 3. membership support 4. pay per view 5. Options for adding video ads on the video upload form 6. video views and earnings statistics. If you add these features in new updates, you will do another great job. My love to your entire team. Thanks
Hi,
Thank you for your suggestions. We will consider this, but as these features are not widely requested by most customers, I am unsure if they will be added. However, I will ensure that our developers are informed about these suggestions.
Best Regards,
PenciDesign
Hello guys.
I want to leave you a little suggest. Could be possible for you to update the sticky sidebars behavior on elementor Containers? Currently it just works on Sections. But since Elementor could deprecate sections someday, would be great if you implement that feature.
I love your theme. Very easy to use. Keep going with this work!!!
Thank you.
Hi,
Thank you for loving our theme.
Yeah, we’re aware of this, and we will have a solution for it in the future updates.
Next time, if you have any questions or suggestions, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best Regards,
PenciDesign
Hello…the site that has my license active no longer exists. therefore I cannot remove it and apply on my live site. How do I fix this situation?
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Hello again dear PenciDesign Can we add videos to the video theme via URL? So can we import it? And can we do this via the front-end upload form? in additional; my waiting live video thumbnail feature in coming update Thanks Regards
Hi,
Thank you for your interest in our theme.
1/ Yes, you can do all of that.
2/ Yes, we’re working on it, and it will be released in the next update version of Soledad.
Best Regards,
PenciDesiggn
Thank you very much. Great ! i will buy this great theme as soon as. I will start one big project with soledad. Regards
Hello,
Apparently, I cant contact you through your support, unless I renew. Can’t even add a character.
I have 3 lic for your theme.
Im currently using 1 lic for www.jarfly.comI need my (2) other lic keys to be enabled for new installs asap, please. I can’t de-register them becuase the sites are no longer active with them.
This is taking longer than I care for. I thought my lic were ready to install, as I requested in our last conversation. They are not.
I will not list the (2) here.
Please advise
Andrew
Im waiting need to get this to my client.
I thought envato plugin had a de-register feature, to allow users to de-register themes not used on old sites. and register them on the new install. Please advise
Andrew
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Hi guys,
I am trying to get a video instead of a featured image in a single blog post (something like this https://soledad.pencidesign.net/soledad-simple/sunset-in-greece/?single_style=style-10&body=boxed-none), but I can’t be able to get it done.
Could you explain me how to do it please?
Thanks in advance
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Hi thanks for your answer.
However I’ve found the way to do that.
Thank you
Hi, would you mind telling me how to remove “You Might Be Interested In” section inside posts? (as it’s duplicated) Kind Regards
Update: i found it thanks : )
I’m glad your issues have been resolved.
Next time, if you have any questions, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Hello,
in most of the demos, the search box is displayed when clicking on the magnifying glass. There are a couple of demos where the search box is static, such as the 24h News Magazine and the World Wide News demos. Those search boxes are at the top next to the logo.
My question is – can those static search boxes be placed on the navigation menu itself? Not the magnifying glass, but the actual search box?
Hi,
Thank you for your interest in our theme.
Yes, you can do that. You can see an example in this demo – you can place it on the top bar or the main navigation if you prefer. This theme supports the header builder, allowing you to create any header design you desire
Best Regards,
PenciDesign
Hello. Is the theme compatible with Kadence WP and WP Recipe Maker?
Hi,
Thank you for your interest in our theme.
Yes, the theme is compatible with WP Recipe Maker. However, regarding Kadence WP, it’s a standalone theme and cannot be used in conjunction with any other themes.
Best Regards,
PenciDesign
Thanks for letting me know.
Hello, just purchased this template. Does the import data /style import all the pages as well. I can’t see the mega menu in your menu, the links take me to Soledad.com pages
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Hi @PenciDesign, I am interested in this theme but first I have a question regarding Licence. I have more then 3 website. Can I use this theme on all website with single regular licence or buy sperate for all my website.
Hi,
Thank you for interest in our theme.
Yes, you need to buy a separate license for each website. This is because one regular license can only be used for one website – this license policy applies to all WordPress themes on Envato Market. I hope this clarifies it for you. If you have any other questions, feel free to let me know.
Best Regards,
PenciDesign
Hello dear PenciDesign team Last Update 28 January 2024 where is new changelog ? and when will you add live video thumbnail feature ? thanks regards
Hi,
Thank you for your interest in our theme.
Regarding the updates, please note that some changes we make to the Themeforest preview image or thumbnail may not be directly related to theme updates, and therefore may not have a new changelog. You can find all the new changelog here. As for the live video thumbnail feature, we are actively working on it. Once it is added, you will find it listed in the update changelog as well.
Best Regards,
PenciDesign
Thank you very much my waiting.
