4058 comments found.
Hello…the site that has my license active no longer exists. therefore I cannot remove it and apply on my live site. How do I fix this situation?
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Hello again dear PenciDesign Can we add videos to the video theme via URL? So can we import it? And can we do this via the front-end upload form? in additional; my waiting live video thumbnail feature in coming update Thanks Regards
Hi,
Thank you for your interest in our theme.
1/ Yes, you can do all of that.
2/ Yes, we’re working on it, and it will be released in the next update version of Soledad.
Best Regards,
PenciDesiggn
Thank you very much. Great ! i will buy this great theme as soon as. I will start one big project with soledad. Regards
Hello,
Apparently, I cant contact you through your support, unless I renew. Can’t even add a character.
I have 3 lic for your theme.
Im currently using 1 lic for www.jarfly.comI need my (2) other lic keys to be enabled for new installs asap, please. I can’t de-register them becuase the sites are no longer active with them.
This is taking longer than I care for. I thought my lic were ready to install, as I requested in our last conversation. They are not.
I will not list the (2) here.
Please advise
Andrew
Im waiting need to get this to my client.
I thought envato plugin had a de-register feature, to allow users to de-register themes not used on old sites. and register them on the new install. Please advise
Andrew
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Hi guys,
I am trying to get a video instead of a featured image in a single blog post (something like this https://soledad.pencidesign.net/soledad-simple/sunset-in-greece/?single_style=style-10&body=boxed-none), but I can’t be able to get it done.
Could you explain me how to do it please?
Thanks in advance
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Hi thanks for your answer.
However I’ve found the way to do that.
Thank you 
Hi, would you mind telling me how to remove “You Might Be Interested In” section inside posts? (as it’s duplicated) Kind Regards
Update: i found it thanks : )
I’m glad your issues have been resolved.
Next time, if you have any questions, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Hello,
in most of the demos, the search box is displayed when clicking on the magnifying glass. There are a couple of demos where the search box is static, such as the 24h News Magazine and the World Wide News demos. Those search boxes are at the top next to the logo.
My question is – can those static search boxes be placed on the navigation menu itself? Not the magnifying glass, but the actual search box?
Hi,
Thank you for your interest in our theme.
Yes, you can do that. You can see an example in this demo – you can place it on the top bar or the main navigation if you prefer. This theme supports the header builder, allowing you to create any header design you desire
Best Regards,
PenciDesign
Hello. Is the theme compatible with Kadence WP and WP Recipe Maker?
Hi,
Thank you for your interest in our theme.
Yes, the theme is compatible with WP Recipe Maker. However, regarding Kadence WP, it’s a standalone theme and cannot be used in conjunction with any other themes.
Best Regards,
PenciDesign
Thanks for letting me know.
Hello, just purchased this template. Does the import data /style import all the pages as well. I can’t see the mega menu in your menu, the links take me to Soledad.com pages
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Hi @PenciDesign, I am interested in this theme but first I have a question regarding Licence. I have more then 3 website. Can I use this theme on all website with single regular licence or buy sperate for all my website.
Hi,
Thank you for interest in our theme.
Yes, you need to buy a separate license for each website. This is because one regular license can only be used for one website – this license policy applies to all WordPress themes on Envato Market. I hope this clarifies it for you. If you have any other questions, feel free to let me know.
Best Regards,
PenciDesign
Hello dear PenciDesign team Last Update 28 January 2024 where is new changelog ? and when will you add live video thumbnail feature ? thanks regards
Hi,
Thank you for your interest in our theme.
Regarding the updates, please note that some changes we make to the Themeforest preview image or thumbnail may not be directly related to theme updates, and therefore may not have a new changelog. You can find all the new changelog here. As for the live video thumbnail feature, we are actively working on it. Once it is added, you will find it listed in the update changelog as well.
Best Regards,
PenciDesign
Thank you very much my waiting.
Please there is a problem with Pencil Blocks. I realized whenever you create a new footer using Elementor and apply to the website, the footer becomes double and there seem to be no way around this
Hi,
I can confirm that everything is still working fine. I just checked on my testing site, and I didn’t encounter any issues like that. Therefore, there seems to be something wrong with your-end. Please renew the support and create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
hi i have conquer a problem about mobile viewing on home popular posts and featuread silders. when its website browsing everything works well . but when its mobile browsing, featured sliders only show two article. and the home popular posts will show duplicate. please give me some directions to fix it . thanks. here is my website.
https://indietplife.tw/Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
I have enabled Auto Get Featured Image from Post Content via the theme panel and its not grabbing the post and when i update the files via elementor it says server 500 error
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
I love the new desgins but if i want to make changes to the child theme can i
Hi,
Please create a new ticket or send us an email, as I mentioned in my previous reply.
Best Regards,
PenciDesign
I have more than 15 themes and recently (1 month ago) discovered Soledad. After I purchased one and designed one of my websites I explored that Penci made a great theme. Penci block, header builder, mega menu options, style options for slider and gallery are perfect. The theme is awesome and I purchased 2 more for my other current website. I do want to thank all Penci team for their design and give us chance to build very elegant websites. Ziya Demir
Hi,
Thank you for your love for our theme and your kind words. We are truly delighted to hear such positive feedback from our customers. Your words serve as motivation for us to continually strive to enhance the theme and make it more perfect with each passing day. If you have any questions, please feel free to reach out to us by dropping a line on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you.
Cheers,
PenciDesign
Hi Soledad. I love your theme and have been using it for several years, without many problems. Your latest update however, have messed up my sliders. I use sliders with Elementor on a page. None of them shows any images anymore. It is on thegimms.com
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
QUESTION. I am using the DIY2 template. I have 3 home featured boxes. I want o add more. I have the option to add up to 9. So I go to customize-homepage-home featured boxes. If you scroll down you have the option to assign text to 9 boxes. Problem is i cant get 9 boxes to appear on my home page. I have 3 but cant find where to make it so o can assign 4 or 5 more. Help! Ty
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Hi, I have been working on my website for months. The Penci AMP for mobile doesn’t work on JUST mobile, so I changed everything back to show the Primary menu on both Desktop and mobile viewing because I didn’t like the mobile menu showing on the desktop. Anyway, so the DROPDOWN (Sub menus) won’t show up on the Primary menu when viewed from a smartphone. How can I get the drop downs to show? Thanks
Hi,
I can confirm that the Penci AMP plugin still works normally without any issues. I just tested it again on my testing site. It seems there is something wrong on your end, and we need to check what the problem is. Please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
I have emailed you, thanks
Hello dear PenciDesign team can you add live video thumbnail feature on video posts in coming update ? Thanks Regards
Hi,
Thank you for your interest in our theme.
Yeah, that’s a great idea. We will add this feature in the near future updates of Soledad. No worries.
Best Regards,
PenciDesign
After the last update the Related Posts Box are not showing the image and the Advanced Ads is not working properly
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Can this Soledad theme support 30,000 people browsing the web online at the same time?
Hi,
Yes, it’s easy to do that. We have many customers with websites that receive more than 2-3 million visits each month 
If you have more questions, please take a bit of time and create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
My question is not within a month, but at the same time, can it support more than 30,000 people browsing at the same time without lag?
Hi,
Yes, of course. You can run a website with this theme even with about 10+ million visitors at the same time.
Best Regards,
PenciDesign
