3888 comments found.
HI. I am aware that my support has runed out but I cannot avoid to ask for help as it it related to the theme, with user login. I have already seen the same issue been discussed and tried the solutions discussed but it did not work..Thing is: After activation, whenever a new user tries to login it does not allow and gives no error, the page shrugs but it does not go pass login page and does no show any error. Things we have tried to do together with hosting provider: - decreased and increased PHP version from 8.0 to 7.4 and when back to 8.0, did not work - created a test account it worked to create an user account but did not allow to log in to that account created. It happens after activation code. - Deactivated all plugin and updated the mandatory ones, still did not work.
Please help . Thanks
I am referring to website www.xonguile.com
Hi there,
In regards to your query here, users should be in a position to login to the site after activation. I have also carried out some tests in PHP 8.0 and I do not seem to encounter the issue.
Taking into consideration the above and since this is a presales forum, I would recommend submitting a support ticket in regards to this issue for further assistance.
We look forward to assisting you.
Kind Regards
John
Thank you John. I have tried to create and send ticket countless times, for more than 16 hours to be precise and it gives the following error (The license code you submitted does not match the product you chose). I have now stopped trying. Please find a way for us to communicate. The easiest way to contact me is through my email tobizi.mz@gmail.com. Thank you
Hi there,
Thanks for keeping in touch with us.
In this case, kindly submit a message from the profile here so that we can get to properly assist.
I hope this helps.
Kind Regards
John
Hello, I noticed that this theme has not been updated for over a year. Is it still valid or is it abandoned? I can’t find much information on this theme on YouTube… is it possible to create something similar to Tinder with this theme?
Hi there
Thanks for reaching out to us.
In regards to your questions here:
- The theme is still valid and has not been abandoned.
- Unfortunately the theme does not include all features present in in Tinder. Is there a specific feature that you intended to have in place. Perhaps you may let us know of this so that we are in a position to advise if it is achievable within the theme.
I look froward to your reply.
Kind Regards
thanks for answering. I am interested in a system where users who register can swipe different profiles (also registered) and give them a “like” or “dislike” so they can interact via private messages
Hi there
In regards to your request here, since our theme utilizes BuddyPress for messaging, I’m afraid for private messaging to work the users need to be friends, not based on likes or dislikes.
I hope this information helps.
Kind Regards,
John
Hi, Please inform us whether Sweetdate 3.7.3 is compatible with the latest version of Paid Memberships Pro 3.0.3. This is important for security (not a support question). Thanks.
Hi there
In regards to your question here, Sweetdate 3.7.3 should work with Paid Membership Pro 3.0.3. Are you perhaps encountering any issues with the two?
I look forward to your reply.
Kind Regards
Just wanted to know beforehand, because PMPro 3 is a big and fundamental update from 2.+ to 3. So, more chances for trouble … Please check this first: https://www.paidmembershipspro.com/pmpro-update-3-0/ Thanks.
Hi there,
Thanks for keeping in touch with us.
In this case, I have carried out some tests and I noticed a compatibility issue. We will be fixing this soon.
Kindly bear with us in the meantime.
Regards
Thanks so much.
Hi, any time schedule on this? Since there is security involved on PMPro. Thanks.
Hi there,
Thanks for keeping in touch with us.
In this case, we released an update (version 3.8.0) addressing PMPRO template compatibility. Kindly submit a message from the profile here so that we can get to properly assist on this.
Kind Regards
Hi, There. It is a pre-sale question.
Is there a way to turn a site created on this theme to a mobile app for iOS and android app?
It will be very helpful if we can do.
Thanks.
Hi there,
Thanks for reaching out to us.
In regards to your question here, unfortunately as it currently stands the theme does not have an App. Perhaps you can check out a service to convert your existing site to a mobile app such as apppresser.
I hope this information helps.
Kind Regards
Thank you very much. Yeah it helped.
Hello, we would like to purchase theme . We have a question: is it possible to create certain packages for users? For example, a basic package could contain certain advantages, a silver package certain advantages and a gold package certain advantages. Is it possible to do it from admin? thank you very much!
Hi there
Thanks for showing interest in our theme.
In regards to your question here, yes this is possible with the help of the Paid Membership Pro plugin.
Should you have any questions, please feel free to reach out once again.
Kind Regards
John
Hello. My website is up but when Someone searches for men, women get displayed and when women are searched, men show up. Also women or men online stats (counter does not show. How do I fix these. Thanks
Hi there,
In regards to your query here, I’m afraid this is a presales forum. In order to receive assistance you need to submit a ticket from the profile here so that we can get to properly assist.
I hope this helps.
Kind Regards
John
I have purchased 4 licenses for the WordPress version of Sweet Date, the first of which I purchased on July 13, 2014, at which time the licenses purchased had no time limit on support. I need support but don’t have access to your support system. I emailed SeventhQueen several weeks ago but have not received a reply. Are you willing to help me?
Hi there
In regards to your query here, I do not see any support ticket from you in our tickets pool. However, in order to receive support, you need to first renew your support. Support renewals are also handled by Envato and Envato has always required customers to extend or renew their support in order to continue receiving support. You can check out their article here in regards to support renewals: https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support .
If perhaps you had also purchased our VIP support service, it is also viable for a period of only one year and you would need to renew in order to access support.
I hope this information helps.
Kind Regards,
John
Hi,
Your support system is not allowing me access.
When I purchased my Sweet Date license on July 13, 2014, at that time there was no six month or one year time limit for receiving support. There simply wasn’t a time limit.
Are you willing to provide support according to the situation at the time of my July 13, 2014 Sweet Date license purchase?
The support that I need is in regard to code that facilitated the Top Members to appear in two columns (instead of one column) when viewed on mobile phones, which SeventhQuenn support provided to me several years ago, which no longer works.
Thank you.
Hi there,
In regards to your query here, I’m afraid this is a presales forum. In order to receive assistance you need to submit a ticket from the profile here so that we can get to properly assist.
I hope this helps.
Kind Regards
John
Hi,
I’ve been trying for two days to use your support system but it’s down. The following message appears: “Error establishing a database connection”. Cloudflare has confirmed: “seventhqueen.com Host Error”
When will you have your website fixed so that I may receive support? Thank you.
Hi there,
Sorry about this.
In this case, I notified the lead team about this issue and it is being looked into. We will keep you posted as soon as this is resolved.
Kindly bear with us in the meantime.
Regards
Hallo, Can you make the menus in Buddypress (profiles and groups) horizontally scrollable?. looks really ugly on phones. Thanks
Hi there,
Thanks for reaching out to us.
In regards to your question here, yes this is actually possible via custom CSS. However, since this is a pre-sales only forum, kindly renew your support and submit a support ticket from the support section or profile here so that we can get to properly assist you in this.
We look forward to assisting you.
Regards
John
I have never managed to get my site opened for the public as it is not publishing those members that I have approve. I need help with that even knowing the support has expired.
Hi there,
In regards to your query here, I’m afraid this is a pre-sales forum hence support is not provided here. Kindly renew your support and submit a support ticket from the support section or profile here so that we can get to properly assist.
We look forward to assisting you
Kind Regards,
John
this theme have an app too?
Hi there,
Thanks for writing in.
In regards to your question here, unfortunately as it currently stands the theme does not have an App. Perhaps you can check out a service to convert your existing site to a mobile app such as apppresser.
I hope this information helps.
Kind Regards
Hello! How are you? I am writing to you because I am interested in acquiring the theme, but before that, I wanted to ask you a couple of questions:
Do I need a special server and hosting for this type of site? If so, could you please indicate the characteristics so that I can choose one that is suitable for this type of site? Could you provide a technical checklist to understand all the technical requirements that the theme and this type of site need to function? Looking forward to your response.
Hi there,
Thanks for showing interest in our theme.
In regards to the questions here:
- No you do not need a special server and hosting. As long as the server / hosting that you choose fully supports WordPress, then you should be good to go with the theme
- Here are the requirements: Theme Requirements
I hope this helps.
Kind Regards,
John
Hello, “All members” stats displays “0”
Other stats are OK
I have more than 2000 members
https://club.tunylink.com/Thank you for help
Problem with “Paid Memberships Pro” plugin
When I desactivate it, it displays 1555 members !!
All my 2000 members are “subscribers”
Hi there
I’m sorry to hear that you are encountering challenges with members in your site.
In this case, we have replied to your ticket.
Kindly get back to us within the ticket. We look forward to assisting you.
Regards
John
Hi, I gave you credentials
I’m logged in your site, but I can’t access to my tickets
Can you reply me by email?
Thanks
Hey there,
Thanks for keeping in touch with us.
In this case, we have replied to your ticket. Please look into your Email and get back to us.
Regards
John
Hi sweetdate,
This is a presale question.
I am already using the sweetdate theme. I might want to do Another site and to buy the same sweetdate theme again under this same codecanyon username account. If that’s the case, am I download the same license number (purchase code) or will it generate a new license? Also will I still get 6 months of 7Queen support?
Please help to understand. Thanks
Hi there,
Thanks for reaching out to us
In regards to your question here, it will generate a new license and still get the provided months for support.
I hope this answers your question
Kind Regards
John
Hi Sweetdadte,
Sounds it’s all good to me!
Thank you for the information.
Hi there,
You are welcome. Please feel free to reach out once again in case of any questions.
Kind Regards,
John
Hi Sweetdate,
I have another codecanyon account to purchase from that…
Thanks as always
Hi, I’ve purchased a different theme and it’s not customizable. I have been looking at this theme for many years now, I think I may finally decide to use it. Can I do some drastic customizations to the LAYOUT of:
1. the member browsing (make pictures larger etc) and 2. can I use a membership pricing plug in like ARMember or Paid Membership Pro
Hi there,
Thanks for showing interest in our theme.
In regards to the questions here:
- It is possible to enlarge the member avatar images
- Yes you can use Paid Membership Pro with the theme
I hope this information helps. Should you have nay questions, please feel free to reach out once again in case of any questions.
Kind Regards
John
Facebook Login is Not Working. I have done the following:
1. Updated all plugins and theme 2. Allow all members to register 3. My Facebook App is Active and approved 4. Added approved domain 5. Added facebook app id
The facebook login is there but I get an error on sign in
Website: https://dating.colombiatips.com
Hi there
I’m sorry to hear that you are encountering challenges in setting up the Facebook login.
In this case, since this is a Presales-only forum, do you mind submitting a support ticket from the support section or profile here so that we can get to properly assist?
We look forward to assisting you.
Kind Regards
John
please make refund to me asap! I just paid to bought the theme, and all things are too old and show me many error or no pages and no function for use, also didn’t install real full demo data. i can’t use it to create a correct websit. please return my money right now! Thank you!
Hi there
I’m sorry to hear that you are encountering challenges in setting up your site.
In this case, usually theme installation and setup is not covered in support. We would however be willing to take a step further and assist you in setting up your site. Do you mind submitting a support ticket from the support section or profile here so that we can get to properly assist.
We look forward to assisting you.
Kind Regards
JohnHi there, Would it be possible to work with tokens/credits instead of subscriptions? For example, 1 token to like somebody, 5 tokens to chat, etc? Many thanks in advance.
Hi there,
In regards to your question here, I’m afraid this is not possible by default. Implementing this is something that would entail extensive custom work.
Kind Regards,
John
Hey guys,
Quick question When people register on my website will they see all the people who registered on your platform or will they see only people registered on my website? Is it possible to do that they can only see people registered on my website? I need to build a small community with specific needs.
Thank you
Hey there,
Thanks for reaching out to us.
With respect to the question here, the users will be registered in your website not on our platform , hence they can view other user registered on your website.
I hope this information helps.
Kind Regards
John
Money wasted, the team doesn’t work. Gives an error BP Profile Search 5.4.8 error: Form ID “876” is empty or nonexistent.
Hey there,
In regards to the error you are encountering, that means that you do not have a form with id “876” in place.
We can actually assist you in this. Kindly submit a support ticket from the support section or profile here so that we can get to properly assist.
Kind Regards
John
Hi, just checking support is still available as submitted a couple queries recently, but had no response. Thanks.
Hey there,
Sorry for the delay over the weekend.
In this case, I believe we have replied to your tickets and are in active communication. We will also be getting back to you on the subsequent replies.
Kind Regards,
John
Perfect, thanks John!
Hi John, sent a support ticket last Wednesday and not heard back. Just checking the support system is still available? Any update appreciated. Thank you.
Hey there
In regards to your query here, I can see that we already replied to your ticket three days ago and the reply has actually been viewed on your end.
Let me know if I could be missing out on something here
Kind Regards
John
Hi John, that’s strange, as all previous responses have gone in to my inbox, but just found your latest response in Junk. Can see all info now, so thank you for sending over. I shall review shortly, and respond to ticket if needed. Many thanks again!
Hi there,
Thanks for the update.
Should you have any questions, do let us know within the ticket.
Kind Regards,
John
Great thank you… there is one more ticket opened I believe that needs responding, and that’s about the “Private Message” button issue. Great support so far, much appreciated!
Hey there
Thanks for keeping in touch with us.
In this case, we have already replied to your ticket. Please look into it.
Kind Regards,
John
As always, thanks John… I have sent 2 new tickets… ignore the first one, and just reply to the one with subject “Following on from previous ticket…” Thanks!
Hi there
About the tickets in reference, I do believe that these are addressed.
Please feel free to reach out once again in case of any questions.
Kind Regards,
John
