8598 comments found.
Hello, I noticed today that the header photo for both portfolio pages and post are not loading and just showing a black background instead.
My Website is https://pynnaclegroup.com/
Portfolio: https://pynnaclegroup.com/portfolio/baps-hair/ Post: https://pynnaclegroup.com/2024/05/13/10-must-have-features-for-ecommerce-websites/
I have tried to purge cache and even remove the photos. And added them back. Nothing has helped.
Any ideas what may be causing these issues?
Hi RellsFargo! From here it’s not possible to understand why you have this issue, anyway you can use this code:
#page-header .header-wrapper .row-container > .row-background {opacity: 1;}Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution: https://support.undsgn.com/hc
Hi I would like to add the “mix-blend-mode: difference;” to the navigation. I tried hard coding it into the CSS, but it doesn’t work. I tried playing with the ‘z-Index: 999’ as well of the Navigation to put it all the way on the top, but still it didn’t work.
With the mouse cursor it works perfectly, but with the Navigation it doesn’t. My website is: http://www.a2-foto.com
Thanks!
Hi techboi_design! If you are trying to replicate the same option you see on some of our demo (Menu change Skin based on the adjacent Row) you can try this option: https://undsgn.d.pr/i/cleHox
If instead you are searching for a custom code that makes the Menu in difference we are sorry to tell you that this is not possible, because in order for this to work a precise oirdine of the elements in the HTML is required and this is not possible (another user had asked this some time ago).
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution: https://support.undsgn.com/hc
Hey! Thanks for such a quick reply. I do indeed have the ‘Menu Desktop Transparent Scroll’ activated, but the text still keeps being displayed as white, regardless of what it scrolls on top. I’ve submitted a ticket!
Hi techboi_design! It seems you have not the correct Skin applied, anyway if you have submitted a ticket the Support Team will check this.
Hello, loving the theme. I’m currently building our an ecommerce site but I’ve noticed something unusual. I think it’s specific to having ajax filtering enabled.
The ajax filtering works fine, except for on category pages (e.g. https://website.com/product-category/) it will display ALL products, not just those in that category.
Is this an error, or a limitation?
Hi Nathan561! Please be sure you have activated the Dynamic Query option: https://support.undsgn.com/hc/en-us/articles/213459549-Custom-Category-Pages
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution: https://support.undsgn.com/hc
How does the Dynamic Srcset Adaptive Images work? Are all these new variants going to be store in the media section? How does this affect the SEO? are these new versions going to be crawlable by the search engines as well?
Hi Danielts3! Here you can read more: https://support.undsgn.com/hc/en-us/articles/214003845-Adaptive-Images
Anyway, our suggestion is to use the new Dynamic Srcset (both methods doesn’t affect SEO): https://support.undsgn.com/hc/en-us/articles/4403183673873-Dynamic-Srcset-Images
Thank you, When I activate the Adaptive Images Async the mobile version works but the image never loads and just shows blurry, In desktop at the begining is blurry but then I can see them perfectly, how can i fix this?
Hi! Probably you have not update the theme: https://support.undsgn.com/hc/en-us/articles/14791390760989-Blurry-images-after-update-to-WordPress-6-4
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution: https://support.undsgn.com/hc
Is there any other way? When I add my data it says not found. My theme is up to date 2.8.14 https://www.ultrazonicmag.com/ I deactivated the Adaptive Images Async option because mobile just stays blurry. In desktop they start blurry but then they change to normal as expected.
Hi! Can you please upload a screenshot of this “not found” error? Did you try the Envato login method? Anyway, all users fixed this problem that is from several months ago with this. You can also use the more advanced Dynamic Srcset option as suggested in the article: https://support.undsgn.com/hc/en-us/articles/14791390760989-Blurry-images-after-update-to-WordPress-6-4
Where can I upload the screenshot? It just allows me to add text in here. I do have the Dynamic Srcset activated and it works good. however the website runs faster if I activate the adaptive images, but then I have the issue mentioned above.
You can check here what is going on if I activate the adaptive images https://www.staging2.ultrazonicmag.com/
Hi danielts3! The website is not faster with the Adaptive Images. The Dynamic Srcset is the evolution of the old Adaptive Image. Anyway, from here, we cannot help more, sorry. If you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so developers can access, check your installation and support the solution: https://support.undsgn.com/hc
Do I need to buy another license it says mine is expired?
Hi danielts3! For accessing the Help Center, as for Envato Terms, you need a valid support period. If your support period is expired you cannot access private support services.
Hello, I’m getting error in the post and page Yoast xml sitemaps after switching to PHP8.x version. Fatal error: Uncaught TypeError: Unsupported operand types: string * float … {main} thrown in /var/www/vhosts/website.com/httpdocs/wp-includes/media.php on line 467. Works normally in the 7.4 PHP version. Any suggestions?
Hi xChemical! We are sorry but as you can see from the error’s path the error itself points to a file of WordPress, it’s not under the Uncode namespace.
This is full error:
Fatal error: Uncaught TypeError: Unsupported operand types: string * float in /var/www/vhosts/website.com/httpdocs/wp-includes/media.php:467 Stack trace: #0 /var/www/vhosts/website.com/httpdocs/wp-includes/media.php(135): wp_constrain_dimensions() #1 /var/www/vhosts/website.com/httpdocs/wp-includes/media.php(268): image_constrain_size_for_editor() #2 /var/www/vhosts/website.com/httpdocs/wp-includes/media.php(970): image_downsize() #3 /var/www/vhosts/website.com/httpdocs/wp-content/themes/uncode/core/inc/compatibility/yoast/class-uncode-yoast.php(88): wp_get_attachment_image_src() #4 /var/www/vhosts/website.com/httpdocs/wp-includes/class-wp-hook.php(324): Uncode_YOAST_Support->add_images_to_sitemap() #5 /var/www/vhosts/website.com/httpdocs/wp-includes/plugin.php(205): WP_Hook->apply_filters() #6 /var/www/vhosts/website.com/httpdocs/wp-content/plugins/wordpress-seo/inc/sitemaps/class-sitemap-image-parser.php(127): apply_filters() #7 /var/www/vhosts/website.com/httpdocs/wp-content/plugins/wordpress-seo/inc/sitemaps/class-post-type-sitemap-provider.php(664): WPSEO_Sitemap_Image_Parser->get_images() #8 /var/www/vhosts/website.com/httpdocs/wp-content/plugins/wordpress-seo/inc/sitemaps/class-post-type-sitemap-provider.php(211): WPSEO_Post_Type_Sitemap_Provider->get_url() #9 /var/www/vhosts/website.com/httpdocs/wp-content/plugins/wordpress-seo/inc/sitemaps/class-sitemaps.php(379): WPSEO_Post_Type_Sitemap_Provider->get_sitemap_links() #10 /var/www/vhosts/website.com/httpdocs/wp-content/plugins/wordpress-seo/inc/sitemaps/class-sitemaps.php(279): WPSEO_Sitemaps->build_sitemap() #11 /var/www/vhosts/website.com/httpdocs/wp-includes/class-wp-hook.php(324): WPSEO_Sitemaps->redirect() #12 /var/www/vhosts/website.com/httpdocs/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters() #13 /var/www/vhosts/website.com/httpdocs/wp-includes/plugin.php(565): WP_Hook->do_action() #14 /var/www/vhosts/website.com/httpdocs/wp-includes/class-wp-query.php(1881): do_action_ref_array() #15 /var/www/vhosts/website.com/httpdocs/wp-includes/class-wp-query.php(3824): WP_Query->get_posts() #16 /var/www/vhosts/website.com/httpdocs/wp-includes/class-wp.php(696): WP_Query->query() #17 /var/www/vhosts/website.com/httpdocs/wp-includes/class-wp.php(816): WP->query_posts() #18 /var/www/vhosts/website.com/httpdocs/wp-includes/functions.php(1336): WP->main() #19 /var/www/vhosts/website.com/httpdocs/wp-blog-header.php(16): wp() #20 /var/www/vhosts/website.com/httpdocs/index.php(17): require(’...’) #21 {main} thrown in /var/www/vhosts/website.com/httpdocs/wp-includes/media.php on line 467
uncode/core/inc/compatibility/yoast/class-uncode-yoast.phpwith:
https://pastebin.com/raw/2p5uAXDP
Alternatively, set a height and width for all your images. We will include the same fix in the next update.
Thanks a lot guys!
Thank you for the confirmation! 
Hey there! I would like to know when you plan to update to a newer version of slider revolution? All best Kaya
Hi p-inc! Their latest version is from just two days ago and it will be published, as always, with the next Uncode update interaction as soon as possible, ex: https://support.undsgn.com/hc/articles/213454129
Hey there! I’ve noticed a potential issue with the filter functionality. When the ‘sort’ filter is activated, it seems to hide unchecked checkbox filters.
You can observe this behavior in your demo:
1. Choose a checkbox for a category, for example, ‘accessories’: https://undsgn.com/uncode/homepages/shop-ajax/?tax_product_cat=accessories&unfilter=1 2. Then, when you click on the any of the sorting filter: https://undsgn.com/uncode/homepages/shop-ajax/?tax_product_cat=accessories&unfilter=1&orderby=priceIt hides the unchecked category checkbox, which can be confusing. Ideally, the sorting filter shouldn’t affect the category checkboxes at all. The category checkboxes should still displaying all option, after the sort. like the first screen.
Could you assist in resolving this issue? It’s crucial for my website, and I’d greatly appreciate your help.
Thanks a bunch! Let me know if there’s anything I can assist you with as well.
Hi ksuteja! Thanks for the accurate report and for spotting this glitch! The developers confirm that it is an issue and has been included in the list of fixes that will probably be published with the next update!
Hi ksuteja! Please replace the content of the file:
uncode/core/inc/helpers/ajax-filters/ajax-filters.phpwith this version: https://pastebin.com/raw/kXJEWj3V
Otheriwse, it will be published with the next Uncode update.
Oh okay! Thank you so much. I appreciate all the help. You Guys are awesome!
The fix does worked! Thank you so much once again!
Hi ksuteja and thank you for the confirmation!
Just a quick question…
In your demo for the Off Canvas mobile menu, you have a button and some additional text included in the menu. Is this something which is a feature of Uncode or is it something you have added? It is something I would really like to do but am not sure if it is part of the theme or not.
https://undsgn.com/uncode/capture-the-beauty-of-nature-through-photography/Thanks.
No worries, have just found the documentation.
Thanks anyway and great work!
PS – any idea when the next large update may be coming out?
Hi Imagesofdorset and thank you for the confirmation! We think a matter of a few weeks (beta testing permitting).
Does anybody know how you set up the centre double menu? I cannot find any documentation on how you set up two menus, one being left and one being right.
Thank you.
Hi Imagesofdorset! Use the Call to Action menu: https://support.undsgn.com/hc/en-us/articles/18615150991133-Menu-Call-to-Action-Buttons
Thanks so much!
Thank you for the confirmation!
Hi, I´m currently trying to upgrade my database from PHP 7 to 8, and when doing so, I get a blank screen. Is this a theme or a WordPress issue? Any hint is very much appreciated. Thank you!
P.S.: I just tested a fresh WP installation with the same plugins and it works fine with PHP 8. Could it be a database issue (since it doesn´t work with the old website with a full database…)?
Hi musimon and sorry for the delay during the weekend! On the first site, do you confirm that you do not have any extra plugins? This is a bit strange since Uncode has been compatible with PHP 8+ for so long now: https://support.undsgn.com/hc/en-us/articles/213454129-Change-Log
From here we can only suggest that you try activating WordPress debug mode and see if any specific errors are printed out.
HI im trying to update the theme but its saying code invalid and i cant log a ticket on your support
Hi Eight-One! What theme version do you have? Are you able to upload a full page screenshot of the System Status page when you have this error (in the case obfuscate the License Code)?
Hi Eight-One! It seems this is a possible website migration but the message doesn’t say the License is invalid. Please send a private message using the form you find on this page, include your Purchase Code, and the new URL you need to register the product: https://themeforest.net/user/undsgn
Login via your support site doesn’t work. 404 Not Found when all my info is correct. Using the Envato button doesn’t work, return to same page no login. License deactivation on dev site and reactivation on production site doesn’t work.
Hi aarucanada! Please test it in Incognito Mode, some browser extensions can also block the logins to the Help Center. We confirm that we have users logged right now.
Worked in Avast browser but not Firefox.
Hi aarucanada! Thank you for the confirmation!
Not only that, but your support for the license switch was unbelievably fast. Thank you!
You welcome!
Bonjour, Mon site a changé de nom de domaine et je ne peux plus utiliser ma licence. Comment faire ? Merci
Hi Misterdoppler! Next to the error message you probably have, there is a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn
Hello. Do you support customers from Russia&
Hi AnnaWada! We are not sure we understand the request sorry… you want to know if we offer support in Russian language?
hai! I’m investigating now. please tell me. navigation module. Is it possible to index archive pages in the portfolio page navigation? Do I need to create a portfolio for the index? In that case, will a page be created that overlaps with the breadcrumb archive page?
Hi nakajox! We are not sure if we understand your message correctly, but if you want to know if it is possible to create a custom layour for the main portfolio page and for the portfolio categories, we confirm that it is possible to have a complete custom layout.
Sorry it’s hard to understand.
Set index for navigation. If so, can I specify the portfolio archive page?
Hi nakajox! If you need support please open a dedicated ticket so that the Support Team can help.
And,, if you want to set up a breadcrumb block on a single page of your portfolio, Is the portfolio section of the breadcrumb trail always an archive page?
ex) home/portforio/addesign
Hi nakajox! Sorry, but we are not sure we understand the request. You don’t want breadcrumbs to lead to archiving? This, however, is how breadcrumbs work in WordPress unless you make changes. In case as told you can customise the appearance of the archive page/layout.
Hello, I’m someone who is reviewing the undsgn theme very positively. The theme is satisfying for all features, but I was wondering if one option change is possible.
I checked the comments to reduce the latency of the background color changer. (https://support.undsgn.com/hc/en-us/articles/360000874278-Actions-and-Filter-Hooks-Reference#background-changer-time)
Likewise after scrolling, all links and carousels drags temporarily don’t work due to latency. Is there a way to reduce or eliminate that latency as well?
Hi Shund! Yes via this hook you can exactly control the latency (co-ordination with other animations) if it is a problem for you, it is not for all users, this depends very much on the layout.
Thank you for your quick response. I think I said it wrong, so I’m inquiring again to confirm.
In all other environments, all links and carousels drags are temporarily disabled due to latency immediately after scrolling, although not as much as a background color changer.
Is it possible to adjust latency in all other environments, such as background color changer hooks?
I wonder what hooks I should use if possible. Can you tell me the exact method? I’d like to buy it right away if I check the method.
Thank you again for your reply.
Hi Shund! Don’t worry. If you need support, after the purchase, is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Okay. I will buy it believing that using the help center can solve the problem. Thank you.
Hi Shund! If you have an installation based on Uncode you should have definitely bought it.
Just a heads up team. I’m trying to buy your theme for the first time ( someone recommended it to me ) via ThemeForest and when I set up an account for the client and hit the checkout the account was locked – sent support an email 3-4 days ago and was told someone was looking at it. Then logged into my account ( long time purchaser of themes on ThemeForest ) and the checkout only shows PayPal as a payment option which I have never used and don’t want to use – no credit card or other options. I know this isn’t for you to sort out but maybe you could give ThemeForest support a nudge and tell them that it isn’t doing your sales any favours. I tried to buy directly from your website but was bought back to TF – will have discuss with the client today and give them the bad news that I haven’t been able to work on the site this past 4 days. Good luck
Hi flatoutadmin! Yes unfortunately this is all part of Envato and we cannot do anything about it. If you have opened a ticket with them, I am sure they will get back to you with more information about your issue. We can do little to help you now as we have no details, and what happens on the Envato site is out of our hands. Please let us know how it goes!
Hey Uncode team. Since the latst update The Font End Editor is no longer loading. It is stuck on a black screen with a loader.
If I disable the Uncode Core plugin then it works, as soon as I activate Uncode Core it breaks again, any ideas?
Hi AipxStudio! Unfortunately, we have no other users reporting the same problem. If it were a problem with the update, you would find thousands of similar reports here, but this does not seem to be the case. You can try to take a screenshot with the Chrome Developers Tools Console open, maybe there is some error visible, otherwise unfortunately this is something you need to open a private ticket so the developers can see the possible problem with your installation.
Hey
You can see the issues here: https://prnt.sc/oVpnUEuE13lB
Error Log shows:
140177144522304] [remote 165.73.43.9:0] mod_fcgid: stderr: PHP Fatal error: Uncaught Error: Failed opening required ’/wp-content/plugins/uncode-js_composer/include/params/vc_grid_item/editor/class-vc-grid-item-editor.php’ (include_path=’.:’) in /wp-content/plugins/uncode-js_composer/include/autoload/vc-grid-item-editor.php:35
AND
Invalid characters passed for attempted conversion, these have been ignored in /wp-content/plugins/uncode-core/includes/theme-options/assets/theme-mode/functions.php on line 828
Hi AipxStudio! I tried searching our Help Center, but we have no similar reports from other users. From what I can see, many files are not found, and there are several CORS Policy errors. Also, try uploading a screenshot without scrolling from the beginning. I will show this to the developers tomorrow. Have you tried, for instance, to see if the file actually exists on your server or have you had a partial update and some files are missing on the server?
We have reinstalled the theme (we updated to the newest version) as well as the plugins (delete and re-add from the plugin installer on the theme), so all files should be there.
Hi AipxStudio! Unfortunately, as previously mentioned, there’s nothing more we can do from here. In this space, we can provide guidance for straightforward issues. However, if a user encounters a unique problem that hasn’t been reported by others, indicating potential server/local/plugins issues, it is necessary to open a private ticket. This allows our developers to debug the installation directly.
PS: For one of the errors maybe you wrote something strange in the colour codes of the Theme Options. For example #f00 for instead of #FF0000. But here this may fix one of the warnings not certainly this cause the Frontend Editor error.
Demo Import is not showing anywhere in the dashboard !!
Hi Yarasader! The Demo Import page is as always here, if for some strange reason this is not visible in your installation you need to open a private file so we can see what is causing this problem in your installation: https://support.undsgn.com/hc/en-us/articles/214001065-Import-Demo-Layouts
Hi since doing the new update I am getting a few issues and I really don’t know why. One my font has changed on the site but in the theme options it says it is the same as before. Then when I clear cache it works again but I try with a different browser and it stops working again.. Any help would be great please.
When it works it looks like this: https://drive.google.com/file/d/10l9bw8qJoBQ3MBsy6ClgirMREqeLQBAr/view?usp=drive_link When it decides not to work: https://drive.google.com/file/d/1Jcz1HlqG9AODD0uiVgPUVP-S-2838YO2/view?usp=drive_linkThanks
Ok, I think I have solved the issue. It was one of the plugins which was causing the problem!
Hi Andrewprod, and thank you for the confirmation!
