8597 comments found.
Headings Alignment that have animation effect is not really fixed. Such animated headings are always left aligned.
Hi NatasaCy! Please update to Uncode 2.9.0.2: https://support.undsgn.com/hc/en-us/articles/213454129-Change-Log
Hi! I have a question regarding the lightbox feature in the theme. In the top right corner of the lightbox, there is a close icon (a cross). Is it possible to increase the size of this icon, replace it with a different symbol, or change its color?
Thank you for your assistance.
Hi LR! There are not build-in options for this but it’s possible to change the size and the color with a small CSS code. Anyway, since Uncode offers the possibility to use two different Lightbox please share the URL of your site so we can tailor a code based on your needs.
Hi LR!! Try this code:
.lg-toolbar .lg-icon { color: red; font-size: 40px;}
Great! Thank you!
Thank you for the confirmation! 
I have embedded this CSS code in the Theme Options of CSS. Well, I don’t see any changes on the site yet.
We don’t see the code in page source… did you flush your Litespeed cache properly?
Exactly. I completely understood, forgot thanks
You welcome!
Hi, I recently had to switch to an alternative theme on a mainly WooCommerce site. After updating WP 6.5.4 / WC 8.9.2, the site maxed out resources with 503 errors, with the debug.log getting filled up quickly with: WordPress database error Commands out of sync messages.
After troubleshooting errors for a few days, checking every plugin one by one, and working with WC support to figure it out, the only thing that resolved the issue was changing themes.
I realize the nature of an open source platform with different plugin and theme authors, and varying configurations means a lot of finger pointing when issues come up. Not saying everyone using Uncode will have the same issues and I’m not requesting any support here, just giving you a heads up that you might want to look into possible WC errors related to settings in WooCommerce > Settings > Features > Other Data Storage
It was running the latest version of Uncode (2.9.0) and up to date Uncode related plugins.
Hi codings! Thank you for the detailed report, we have no such report at the moment. I’ll pass your feedback on to one of our developers so he can see if he can replicate this problem on our installations and servers as well, or if it might occur on your installation due to the use of another plugin or particular server configuration. We will give you feedback in the coming weeks.
Hi, after installing your theme successfully, I just noticed the red messages telling me that I have to update the memory and the other requirements etc. I contacted to the host to change everything exactly how they were indicated at the support page. They confirmed me the modifications and after that I could not log in on wordpress ever again. The Wordpress log in page just disappeared. I asked the hosting service and they don’t know what happened there. Everything has just disappeared and nobody knows the reason. We are still trying to resolve the problem but, please, do you have an idea about why it can happen and a solution about it?? Maybe we are missing something here… Thanks
Hi volks19! We are sorry for this problem, but we do not understand how the theme should be responsible for this if the problem occurred after your server support made changes. This indicates that they obviously did something wrong. Please note that the Uncode Server Requirements values are standard for a modern WordPress installation. Now, if you think this is for some reason a caused by the theme (let’s underline one of Envato’s top-selling themes) and if you want to rule this out just delete the theme via FTP, but you’ll see that nothing changes even if Uncode is removed. If you don’t know how to do this and need help, we can help you.
If you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution: https://support.undsgn.com/hc
Hi, it seems we resolved the problem but now we can not use the purchase code that i registered before. We resolved it with the server support. Now I can enter into my wordpress account, the template is already installed. But I can not use my code, can you please help me? Thanks
Hi volks19! Next to the error message you probably have, there is a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn
Your Envato Login feature is not working – doesn’t sign user into your support website. Need to update my license registrations ASAP. Please advise…
Hi evantorabbit88! The Envato logins doesn’t work since your support period is expired. Anyway, next to the error message you probably have, there is a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code (and you don’t need valid support period): https://themeforest.net/user/undsgn
Why is a subscription fee attached to accessing my licenses? I don’t need support, I just need to deactivate one of the sites that is no longer using the theme.
Hi evantorabbit88! Where is the subscription fee sorry? If you try to access the Help Center with support expired you are redirected to a page with the link to renew the support. As suggested above if you write for a possible License problem you don’t have to access the private Help Center.
That link goes to a 404
Hi, you have the link next to the error message your probably have: https://themeforest.net/user/undsgn
Ok, I sent a message with the purchase code included. Once you de-register the site, do I have to contact you again to install that purchase code on another domain, or can I just do it as a normal install?
Hi evantorabbit88! We do not understand the request, please note that according to the Envato Licence Terms, a user may only use a licence on one domain: https://themeforest.net/licenses/standard
In any case, they should have already answered you.
I’ve encountered a recurring issue where Wordfence flags a file in your theme as critical:
File appears to be malicious or unsafe: wp-content/themes/uncode/core/plugins_activation/init.php Type: File
Could you provide some insight into why this might be happening? It’s not causing immediate problems, but I’d like to understand the cause.
Hi quentro! Please follow: https://support.undsgn.com/hc/en-us/articles/14741976929693-Wordfence-false-positive
Dear Undsgn support team,
We have just setup our website with your theme and now we discovered a strange issue.
Once a user is at the ‘My Account’ page and clicks on ‘Lost your Password’ nothing happens. Is there something we haven’t done in terms of settings?
We tried everything, double checked that ‘My Account’ page is selected at the Woocoomerce Settings page.
Page with problem: https://www.doreenarts.com/my-account
I hope you can assist us and this is something we could easily fix, your theme is absolutely amazing and loads very fast on the frontend!
Thank you in advance.
Hi doreenarts! I see that you are using a custom page for the login forms. Did you set that page here? https://lopezb.d.pr/i/cuEjwH
Hi! Thank you so much for the very quick reply, you are amazing!
No, It is by default to the ‘My Account’ page above, not at the custom template. We did try to replace the page and remove it from top, however the same issue persists.
For the My Account page we have used your ready made templates, should we change anything?
Thanks so much!
Hi doreenarts! Probably there is some confusion. To create the My Account page, you need to have a page with the “My Account” module and set it in the “My Account” page setting. Then, you also can create a custom login page for the account page, using the “Account Forms” module. You need to set it in the setting I showed you above. Now, we suspect that you are using the “Account Forms” module on your account page, not the “My Account” one. If this is the case: 1. Create a ‘My Account” page and add a “My Account” module. Then set that page here: https://lopezb.d.pr/i/3DzDGs 2. Create a “Login” page and add an “Account Forms” module. Then set that page here: https://lopezb.d.pr/i/7Qench
Hello and thank you!
I have followed your exact instructions.
1. Created Account Page and set it as ‘My Account Page’ with only My account module
2. Created Login Page and set it as ‘Account Login’ at Custom Template with only Account Forms Login & Register module
Now when we click on ‘Lost Password’ it redirects to an empty page with this link: https://www.doreenarts.com/my-account/lost-password
Apologies if I am missing something too obvious and again, thank you for the help!
Hi! It should work so probably there’s a misconfiguration somewhere else.
Can you send us some screenshots? We need the following:
- Backend Editor of the My account page where we can see the modules and the page ID. For example: https://lopezb.d.pr/i/H5RKAn
- Backend Editor of the login page where we can see the modules and the page ID
- Page setup in WooCommerce settings: https://lopezb.d.pr/i/QqMC1j
- Custom templates in WooCommerce settings: https://lopezb.d.pr/i/D53eVH
We have managed to fix it – it was a bug with the plugin “Hide Content by User Role for WPBakery” and we are now investigating what is causing it as there are no hide content settings for the password.
Thank you so much for all the efforts and support!
Hi doreenarts! The settings seem to be ok, so something else is causing the issue. Please open a ticket in our support center since here we cannot help better: https://support.undsgn.com/hc
Hi undsgn,
sorry for writing through this channel, but all my licenses already expired and I guess I found a bug in 2.9.0.
On one of my websites I’m using the horizontal menu “center”. Now, since I updated, the first row is below the menu container.
If I add .main-container .row {margin-top: 50px} it works again.
Temporarly I deleted everything in my child style.css, to rule out that it could be due to my style instructions. Also, I don’t have anything in die Quick CSS section in the Theme Options and I disabled every plugin except yours.
With 2.8.15 everything was fine.
Best regards kasenga
My CSS mentioned above doesn’t fully work, because now, all rows have that 50px. But I guess, you know, what I mean.
Hello kasenga and thank you for bringing this to our attention. We’re currently investigating the issue and will provide an update as soon as possible. Could you confirm if you’re experiencing the same issue on our demos as well? We’ve identified an issue, but it may not be identical to what you’ve reported. Your collaboration in clarifying this matter is greatly appreciated. Thank you in advance.
P.S. If you could share your site address with us, it would be greatly appreciated, btw. Thank you in advance.
Hi undsgn,
thank you for your answer.
This is the site address: https://cagefish.de/kunden/bhp-online/angebote/beratung-selbstaendige/die-bhp-zertifizierung/This is only a subpage, but the error is immediately visible here. Please note that I added .main-container #row-unique-0 .row {margin-top: 50px;} as a hotfix so that we can continue working on the site.
If you slowly scroll up on this page, you will also see that the menu links suddenly disappear, although it shouldn’t be gone at this point. But this probably has something to do with the hotfix.
Thank you for your help kasenga
Thank you kasenga, however, I apologize as we are currently unable to replicate the issue you’ve described on our test sites. It appears that there may be differences in settings, but it seems that your installation is calculating the navbar height incorrectly: https://undsgn.d.pr/i/KnEjyF vs https://undsgn.d.pr/i/80hKmz. Rest assured, we are continuing to investigate this matter. We also hope that other users may report similar issues to provide additional details for further investigation. I will keep you updated as soon as we have more information. Thank you for your patience.
Hi again,
I found it.
It’s the “Menu Sticky” option under “Behavior”. If I turn it off, everything is fine and if I turn it on, I get the issue again. I can reproduce it all the time.
All the other options under “Behavior” don’t change anything.
I hope you can reproduce this and then fix it.
Thanks again kasenga
Thank you, kasenga. However, as you can see in the screenshot I sent you yesterday https://undsgn.d.pr/i/80hKmz the test I conducted had the same options enabled (you can see the class ‘menu-sticky’ among the others). The system should calculate the header height with the sticky option enabled, and it works correctly on our test sites. Here is a video as well: https://undsgn.d.pr/v/bxflfP However, we will continue checking to see if we missed something in our tests, and I hope to update you as soon as possible. Best
Thank you for investigating and thank you for the time you spent on this.
I tried hiding the top bar menu and social networks to have it like you did, but the problem still exists on my website.
For now, I’m happy that it’s working again, even if I miss the sticky function.
We are currently in the middle of intensive development of this website and if I notice anything else on this topic, I will report here.
Best kasenga
Hi kasenga, and thank you for the confirmation even if we cannot help better from here!
Hi, I’m having trouble selecting the category filter in the post query. None appear. Example: https://lmyv.com.ar/mas/axia/wp-content/uploads/2024/06/Captura-de-Pantalla-2024-06-04-a-las-13.44.36.png
What could be the problem?
Hi luciamyv! From your screenshot we don’t see the Post Type you are using, but if you are doing this for Portfolio, Products or Pages you need to use the Taxonomy field: https://undsgn.d.pr/i/dTJCNX
Pude! gracias!
Thank you for the confirmation!
hi, i downloaded the demo content but i can’t find the “filmmaking-layout”, could you please advise?
same question regarding the “sidebar-dynamic-layout”
Hello thailoop!
What version are you running? As you can see, both are available in the Demo Importer list: https://undsgn.d.pr/i/P2kLu0 + https://undsgn.d.pr/i/mxUJDR Let us know please, best
Got it, thank you
Thank you for the confirmation!
Guys… 2.9.0 is amazing! Thanks for the update. And the ‘Vertical Align Justify’ feature … ⭐️⭐️⭐️⭐️⭐️
Hi quentro and thank you for the kindly words!
How can you make menu transparent on a page so that the first row on the page goes all the way to the top and menu is transparent?
Hi timtimtim! Please find here all the possible causes of Menu Not Transparent with a dedicated video tutorial: https://support.undsgn.com/hc/en-us/articles/213459689-Menu-not-Transparent
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution: https://support.undsgn.com/hc
thx
Thank you for the confirmation! 
PLease reset license
Hi timtimtim! Next to the error message you probably have, there is a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn
my purchase code doesn’t work and I don’t have it activated to any site
Hi marcus5299! Next to the error message you probably have, there is a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn
the link doesn’t work
Hi marcus5299!! Here you are: https://themeforest.net/user/undsgn
Hi, I can’t log in to open a ticket, either with Envato credentials or by entering them manually. How do I solve it?
Hi MAMBOINDUSTRIES! We are sorry for this but probably is a cookies or browser extensions issue: https://support.undsgn.com/hc/articles/18606475185437
Hey there! Thank you for the excellent theme! I have a question about setting page edges. Like here: https://undsgn.com/uncode/homepages/portfolio-developer/ I can’t find where to set the color and width of the page edges.
Hi LR and thank you for appreciating Uncode!
This is the Body Frame, please activate the option to have also the its color selection: https://undsgn.d.pr/i/h9sCJH
Great! Thank you!
Hi LR and thank you for the confirmtion!
Getting a PHP warning since last update:
PHP Warning: Undefined array key "extension" in /home/REDACTED/REDACTED/wp-content/themes/uncode/core/inc/helpers.php on line 466
line 466:
$extension = '.' . $file_info['extension'];
Hi TreyB! We are sorry but we don’t have any other similar reports from other users so it’s something specific happening on this installation. What version of the theme do you have? What version of Uncode Core? Have you tried disabling possible extra plugins?
Received the below this morning in addition to hundreds of the above.
PHP Warning: Attempt to read property “logo_min” on null in /home/REDACTED/REDACTED/wp-content/themes/uncode/partials/menus.php on line 77
UncodeVersion: 2.8.15 UncodeCore: Version 2.8.15 Wordpress: 6.5.3
Hi TreyB! Did you host updated the PHP version? Sorry, but we can’t tell from here without doing some debugging because only your installation has this warning. If you need more support you need to open a ticket so the developers can access it, alternatively set the debug mode to false as these are only warnings and not errors as defined.
Hey there!
Alright so everything has been going great designing the front end using WP bakery. But now when I’m editing the front end, it doesnt show the updated edit in the front end. But when I publish and see preview, it does work.
For example: I change a red image to a blue one and hit “save changes”, the red image is still there. But when I hit update and view the live site, it does in fact change to blue. But in the front end, its still red.
How do I fix this?
Hi geovanie2994! We are sorry, but if you have a strange issue which, as you see here, no other user reports, we cannot tell you what is happening on your installation. Maybe you have extra plugins that create the issue or maybe there are server problems.
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution: https://support.undsgn.com/hc
PS: Please remember to include the logins in your ticket so the Support Team can access and check it!
Hello, I moved several of my sites to become subdomains and now some of the registration codes don’t work. I clicked to deregister it and then reentered the code, and now I get a message that says I have exceeded the license. Which I haven’t. I have used this code on this site for more than 4 years. How can I fix this situation. Thank you.
Hi mcalas! Next to the error message you probably have, there is a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn
Hello, I noticed today that the header photo for both portfolio pages and post are not loading and just showing a black background instead.
My Website is https://pynnaclegroup.com/
Portfolio: https://pynnaclegroup.com/portfolio/baps-hair/ Post: https://pynnaclegroup.com/2024/05/13/10-must-have-features-for-ecommerce-websites/
I have tried to purge cache and even remove the photos. And added them back. Nothing has helped.
Any ideas what may be causing these issues?
Hi RellsFargo! From here it’s not possible to understand why you have this issue, anyway you can use this code:
#page-header .header-wrapper .row-container > .row-background {opacity: 1;}Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution: https://support.undsgn.com/hc
