26685 comments found.
Hello, how change back to top from right to left on mobile
Hello,
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi I am trying to reduce the content padding on the left and right side on mobile for this theme. The padding is too high and it shrinks the content too much. I cannot find the padding css anywhere and it seems that the visual composer settings are no longer available. How do you customize the width of content and reduce left/right padding on this theme? – https://andrewprokos.com/photos/new-york/skylines/ is an example. Thanks!
Hello,
Please try the following snippet in Qode Options>General>Custom CSS:
@media only screen and (max-width: 480px) {
.container_inner {
width: 94% !important;
}
.section_inner {
width: 90% !important;
}
.blog_holder.blog_pinterest, .blog_holder.masonry {
width: 100% !important;
}
}Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Yes that worked thanks…the only issue is that the titles now have no margin at the top of the page on mobile devices, how can I add margin at the top on mobile? Thanks!
Hi,
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you further. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello,
Thank you for reaching us!
Our themes rely on the WooCommerce plugin when it comes to shop functionalities and you can create variable products as explained in this link.
Do let us know if you have any additional questions.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello,
On my site https://wood-art-resin.com/, there is a flaw in the Bridge Core plugin, but in the dashboard, there is no mention of an update for this plugin. Can you please send me the latest version of the plugin so that I can update it manually?
Hello,
Thank you for reaching us!
You need to update the theme first since you are not using the latest theme version (please see changelog). Once you update the theme, latest version of Bridge Core plugin will be listed in Appearance > Install Plugins.
To update Bridge theme and bundled plugins please follow instructions from this article – How To Update The Bridge WordPress Theme And Bundled Plugins.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, that’s work ! Thanks !
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Hello, I’m writing here because the support time has passed but I think it’s something important that needs to be resolved. We have installed the Bridge theme with a child and for a long time it has been failing us in the WooCommerce file templates. How can we update this? Normally this problem is corrected with theme updates, but it is not happening here. What can we do?
Hello,
Thank you for reaching us!
The compatibility with latest version of WooCommerce was added in the latest update.
Please check if you have updated the theme and its plugins to the latest version listed in change log.
To update Bridge theme and bundled plugins please follow instructions from this article – How To Update The Bridge WordPress Theme And Bundled Plugins.
After you update the theme all of the bundled plugins with available updates should be listed in Appearance > Install Plugins. It is also important to update Bridge Core plugin which will be listed there.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi Guys, I have already rated your theme and bought 2 licenses so far. The sites are ready and running but as my support has expired I’d like to share one issue that keeps showing up in PageSpeed Insights:
“Browser errors are logged to the console” – they relate to Font Awesome and Elegant Icons with the error message “Failed to load resource: the server responded with a status of 404 (Not Found)”.
The error makes “Best Practices” score lower, so you may consider addressing it with future theme updates 
Anyway, thanks again for the great theme and your support!
Hello,
Thank you for reaching us!
We couldn’t reproduce this on our installation. Note that in Qode Options > Performance you can choose which icon packs you wish to use (please see screenshot).Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thanks, I have already chosen the icons I want to use. Still, when you go to PageSpeed Insights it reports the issue – please see https://prnt.sc/uLipGoP8Me4D
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No, quite the opposite: I disabled other icon packs, while these are left untouched – see screenshot: https://prnt.sc/4eMSbFdif_P1
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Hi! i had register a bridge in a old site but I don’t know which. Can you tell me in what’s site is register right now? thanks a lot!!
I found it! thanks!!!
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Hi, my side area menu will not open on mobile phone or tablet. please could you help thank you. here is my link http://calinclub.ca/
Hello,
The logo seems to be covering the mobile menu opener (please see screenshot). Please trim the empty space on the right side of the logo (see screenshot) and you can also try to set smaller logo for mobile.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
it’s still not working after i removed the logo, also i noticed that once the screen resolution is under 1000px then it will stop working.like it has no javascrip
it’s ok now. I found out that the mobile menu check box is not checked on wp menu. thank you..also is there a way to find out where my licenses are resisted to which domains? I have 4 licenses. thanks
Hi,
We are glad that you’ve managed to resolve this.
Please contact us through this email, include your purchase codes in the email, and our support agents will check this and let you know.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Too hard to reinstate an older license even when never used on a site proper – as it’s tied to slider revolution and that processes is problematice. Waste and useless, unless you start over. Same old story of hurdles – so to pay more money.
Hello,
Please contact us through this email, include your purchase code in the email, and our support agents will assist you with deregistration. Also, note that the theme purchase code is not tied to Slider Revolution in any way. If you encounter any issues with your Slider, kindly explain them to our support agent.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello I purchased this theme more than 2 years ago and I’m not able to deregister from the Help Center to use it in a new domain. Can you do it please? Thank you-.
Hello,
We have deregistered the purchase code for you. You should be able to register the theme now.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, I have buy a regular license (withe 6 months support) before few days. I want to submit a request but dont appear my Purchase as supported Items.
Hello,
Please understand that the theme won’t be added to the “Supported Items” dropdown automatically after the purchase. It is necessary to submit a ticket for it first so the purchase code can be verified.
When you log in at our Help Center, click on the “Submit a Request” link in header, and fill in the form as shown in screenshot. First enter your purchase code, then select the profile (in this case Qode) and then theme.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
i used the blog slider theme and i have some issues with it
1. How do i edit the photo slider in the widget area. Please can you detail out how i can change those pictures to mine and even include more pictures
2. on mobile the logo sits on the slider. How do i fix that
3. The text are not black enough so does not make for a good user interface. How do i change text colour. i have tried to do that in Qode options > fonts but it didn’t solve the issue.
Hello,
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article – How To Submit A TicketDon’t forget to sign up for our newsletter and be the first to find out all the latest news.
it says my support expired. please i need help with these issues. i cannot renew support at this time. Please assist by letting me still submit the ticket. thanks
Hi,
As these are mostly related to theme options and settings we recommend checking the documentation in this link and our Knowledge Base here
If you want our support agents to check your settings and provide more detailed instructions, we kindly need to ask you to extend your support. You can find more info regarding support expiration and option to extend it in this article.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, love the theme. I’m a web designer and have recommended this 2x for clients. However, I have been trying to submit a support ticket for a week. When I complete the form under the purchase code it says “null” and won’t let me submit the form. We just purchased the theme last week so the support is still valid. The code is correct. I emailed my troubleshooting questions to your support email a couple days ago – maybe 3 and still have not heard back. I just emailed again. Could you please help me? I must finish the website project and keep the client happy. Thank you so much.
Hello,
Thank you for reaching us!
When you log in at our Help Center, click on the “Submit a Request” link in header, and make sure to fill in the form as shown in screenshot. First enter your purchase code, then select the profile (in this case Qode) and then theme.
Please note that we no longer use this email support@qodeinteractive.com
If you are still having troubles to submit a ticket you can contact our support through this email, include your purchase code in the email, and our support agents will gladly help you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I purchased this theme more than 5 years ago and I’m not able to deregister from the Help Center to use it in a new domain. Can you do it please? Thank you-.
Hello,
Thank you for reaching us!
We have deregistered the purchase code for you. You should be able to register the theme now.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
please explain something to me, how can it be that you sell a theme with 600 demos, but every time I want to install a demo I have to buy the theme again ? paying 100% of the total cost again. Then I deactivated the code to install another demo and a whole site I had in production broke. I do not understand why you sell a theme as if they were many …. because it does not work like that then, you have to pay all over again, I would like to request a refund, I think it is misleading what you offer.
Hello,
The theme is sold under the Regular License and if you need a more detailed explanation regarding the Regular License, you can take a look at Envato’s license policy in this link. Each installation requires a separate license. Therefore, with the Regular license you purchase with our theme, you can use the said theme only on a single website or a domain.
If have used your license for one domain and you wish to use the theme again for some next project on a new domain, then you need to purchase a new license.
The theme was never advertised differently and we are sorry to hear if you’ve got this impression.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
The pages are not loading the content until refreshed. When I disable ELEMENTOR plugin, the content loads without having to refresh the page (obviously without style).
Hello,
The issue has probably been caused by the page transition effect. The Elementor plugin and Page-Transition animation (Ajax page loading) cannot be used together.
Please navigate to Qode Options -> General and set Page-Transition to No Animation. Note that the Page-Transition feature is disabled in all Bridge demos built with Elementor.
In case you need further assistance please submit a ticket at our Help Center or contact us through this email, include your purchase code in the email, and one of our support agents will gladly help you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thank you, that was definitely the issue. It is now solved with “no animation”. Thank you.
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How do I know which domain my code is associated with if I can’t write a ticket because support has expired?
Hello,
Thank you for reaching us!
Please contact us through this email, include your purchase code in the email, and our support agents will assist you with deregistration.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
When I updated the theme, The Events Calendar no longer works. Is there a fix?
Hello,
Thank you for reaching us!
We were unable to reproduce the issue locally, and no other customers have reported similar problems. The Events Calendar functions correctly with the latest version of the theme on our end.
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Does this come with templates and plugins ? Qi BLOCKS and Templates
Hello,
Bridge theme comes with a free version of the Qi Blocks plugin. If you want to use premium features of Qi Blocks and also to use templates, you need to purchase premium Qi Blocks and templates separately.
If you have any additional questions do let us know.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, is there an option to add related posts grid to the single post pages? Here it says that all of yours premium themes have that option, including the Bridge:https://qodeinteractive.com/magazine/show-wordpress-related-posts/
Thank you
Hello,
Thank you for reaching us!
The Bridge theme has a bit different framework, so this option is unfortunately not available. You can try to add related posts with this plugin.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
