26703 comments found.
Hi! after update Bridge theme to 30.6.1 I have this critical issue: Autoloaded options are configuration settings for plugins and themes that are automatically loaded with every page load in WordPress. Having too many autoloaded options can slow down your site. Can you please advice me ? thanks in advance
Hello,
We are not sure if we understand correctly. Also, the theme is working correctly on our end. As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please contact us through this email, include URL of your site, and one of our support agents will check this and assist you further. Thank you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I bought this theme, but the project I bought for is on pause, can I use the theme for another wordpress installation?
Hello,
You can use the theme for a new project. Do note that, in case you’ve used your purchase code to register one installation, you are required to deregister it in order to use the purchase code on a different installation.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, Can you tell me when the latest version of revolution slider will be added to the Bridge theme please? It seems to be causing an issue on my staging site every time that a plugin update is required?
Hello,
We couldn’t reproduce this on our end.
Bundled plugins do get updated with the theme, however, in case you need immediate update of any bundled plugin you can contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version. They can also check your site to investigate if the problems you’re experiencing are theme related.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, I installed the theme from scratch and imported a demo. I installed and activated all the plugins that come with the theme. But the demo I installed does not work properly. Slider does not appear on the page. When I try to edit the demo with Elementor it is faulty even in the background. Can you help me?
Hello,
Have you installed the theme and imported the demo on a clean installation of WordPress or was there some existing content made with some other page builder?
If you imported demo content and the sliders are missing, please note that they can be imported separately. Please check the video tutorial in this link.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, I watched the video and there is nothing I missed. The problem is not only in the slider, for example, my logo does not appear. The demo does not load completely and properly. I can’t write from there because my support period has expired.
Hi,
We’ve checked the domain where your purchase code is registered and we see that you’ve imported WPBakery demo in this link and it also looks like there is some existing content on your site too. This is why you cannot edit demo content with Elementor. WPBakery and Elementor are not interchangeable, so demos created with WPBakery can only be edited with WPBakery page builder.
If you plan using this demo, then you should use WPBakery page builder as editor. In case you want to import some other Elementor demo, it is a good practice to first clear your existing demo by resetting the database (please note that this plugin will clear all WP content, basically reverting your site to the point when you just installed a fresh copy of wordpress).If you are using multisite, please use this plugin carefully because it can reset all network installations.
Also, you have mixed content notices in the console (please see screenshot). This issue can commonly occur when user activates SSL certificate on a website after the files have already been uploaded. To set up SSL and https we recommend following instructions from this article.
As for the support, you can find more info regarding support expiration and option to extend it in this article.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello. I bought a second licence for another project but I can’t activate. Could you help ? Regards,
Hello,
If you’re perhaps getting the “Please wait…” message during registration, then please try suggestions from this article.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, Thanks for your help. I download the new license and try to submit my purchase code (and email associated) in the “Bridge Dashboard” but nothings happened… Could you help ?
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further.
When you log in at our Help Center, click on the “Submit a Request” link in header, and fill in the form as shown in screenshot. First enter your purchase code, then select the profile (in this case Qode) and then theme.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi I recently purchased the theme but after importing the demo nothing was showing only words and no pictures
Hello,
This could be due to the permissions or if the option to import attachments hasn’t been set to “Yes” during import.
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Why can’t you just make it easy for someone to contact you? I’ve gone through your website registered and still cant find where to open the ticket from
Hi,
We are sorry to hear that this is your impression.
When you log in at our Help Center, click on the “Submit a Request” link in header, and fill in the form as shown in screenshot. First enter your purchase code, then select the profile (in this case Qode) and then theme.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, I want to link to the logo on my homepage. But I couldn’t find a setting for this in the admin panel. Can you direct?
Hello,
The logo link will by default be the link to the homepage, however, this can be changed with some custom js. Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
good evening I need to deactivate a domain licence for a new installation but can’t remember the site, How do I do this?
Hello,
Thank you for reaching us!
You can deregister your purchase codes via our Help Center by following instructions from this article. If you are unsure about the domain where the theme was previously registered, you can enter any url (like google.com), and in the error message the correct url will be written.
You can also contact us through this email, include your purchase codes in the email, and our support agents will assist you with deregistration.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, rather purchase this theme Bridge then another theme which looks like to be hosted by you. Link: https://lekker.qodeinteractive.com/horizontal-project-slider/
Is it possible to create the horizontal slider with Bridge? Similar demo is available: https://bridge489.qodeinteractive.com/
Hello,
Unfortunately this type of Horizontal Slider is not available with Bridge theme. However, with Bridge theme you can use some of the Horizontal sliders showcased in the demos below:
https://bridge331.qodeinteractive.comhttps://bridge406.qodeinteractive.com
https://bridge409.qodeinteractive.com
Feel free to reach us if you have any additional questions.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
LOVE Bridge, but can an we finally get some updated features/enhancements? Maybe with WP Bakery?
1: Captions on the image galleries 2. Sliding Image Backgrounds (With Revolution Slider Maybe?)
Hello,
You can check the available custom shortcodes by the theme in this section of documentation.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi,
I just updated the theme to version 3.06. Unfortunately I can’t find a way to show the X social media icon. can you help me?
Thank you
Hello,
After you update the theme all of the bundled plugins with available updates should be listed in Appearance > Install Plugins. Please check did you update Bridge Core and all other bundled plugins. To correctly update your theme and plugins please check this link
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
BUG REPORT
The QODE Blog Mansonry WPBackery element doesn’t honorate sticky posts. It should first list all the sticky posts odered as per setting (asc/desc) and then the non-sticky with same order setting of course.
Perhaps a flag “Honor sticky posts” can be added below the order direction setting to make it selectable
This should be extended also to other elements like Blog carousels and sliders
Hello,
Please understand that this is not a bug, it is simply how it works for now. We appreciate your feedback and suggestions. We will forward this to our dev team to be considered to be added in one of the future updates, however, we cannot guarantee that this will be added.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello! I bought the theme several years ago, tested it and it didn’t meet my requirements at the time. Now I would like to give it another try, could you activate my licence, as it has never been used on a production site before?
Hello,
We see that you have two Bridge licenses. At the moment they are both registered on domains where Bridge theme is in use. In that case you can deregister them directly from Bridge Dashboard.
You can also deregister your purchase code via our Help Center by following instructions from this article. If you are unsure about the domain where the theme was previously registered, you can enter any url (like google.com), and in the error message the correct url will be written.
If you need further assistance, please contact us through this email, include the purchase code you need to deregister in the email, and our support agents will assist you with deregistration.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
good morning I need to deactivate a domain licence for a new installation but can’t remember the site, how do I do this?
Hello,
We have deregistered the purchase code for you. You should be able to register the theme now.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hey bridge-core 3.2.0 seems to be broken. We manually updated the theme, then each plugin, and as soon as we update bridge-core all the short-codes stop working, and Qode Options disappears from the menu. No errors in the log. Using older bridge-core kind of works but of course has errors. We had to roll the website back to an older version. Is this known? (repro on 2 sites)
Hello,
Please note that theme options, shortcodes, and meta boxes are now disabled if theme purchase code is not registered on live server. You need to register your purchase code in the Bridge Dashboard. To register your theme please check this article
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Ah okay that makes sense. We located one of the license keys, however, we are looking after a customer site that we inherited and did not design ourselves. If we send you the domain, can you advise of the code for it?
Hello,
Unfortunately no, we cannot share this information. The purchase code belongs to the user from who’s account theme was purchased so please try contacting the person who originally purchased the theme.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Unfortunately the original web designer closed business and moved overseas.
We will quote the customer on updating their website to Divi.
Thank you for your support and response.
We are sorry to hear this.
You can also use a new Bridge license, or the license you’ve bought from your account.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
PRe-Sales Question. For the listing theme, is there a way for the users who list their business to be able to sell a product or service?
Thank you for taking interest!
Unfortunately the theme doesn’t have a multivendor functionality. Users who create listings don’t have the option to create their own separate online stores within the theme.
If you have any additional questions, please let us know.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Are “cover boxes” now called something different? They are no longer listed under the “by QODE” section in WP Bakery.
Thank you in advance!
Never mind! Got it! Apologies for the inconvenience.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Where can I find the WP Bakery license? I paid for the Bridge theme but WP Bakery is asking me to pay again.
Hello,
The plugins that you got after the purchase are called bundled and we, as theme authors, have purchased an extended license for them. That means you don’t have to activate their license and they’ll work for you regardless of that.
Bundled plugins offer the same core features and functionality as the standalone version of the item on CodeCanyon. Some plugins may ask for a purchase code for registration/activation once installed, however, you can simply ignore these messages as bundled plugins do not require activation or registration. The plugin will still work as intended with the theme once the theme has been activated/registered.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, how change back to top from right to left on mobile
Hello,
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi I am trying to reduce the content padding on the left and right side on mobile for this theme. The padding is too high and it shrinks the content too much. I cannot find the padding css anywhere and it seems that the visual composer settings are no longer available. How do you customize the width of content and reduce left/right padding on this theme? – https://andrewprokos.com/photos/new-york/skylines/ is an example. Thanks!
Hello,
Please try the following snippet in Qode Options>General>Custom CSS:
@media only screen and (max-width: 480px) {
.container_inner {
width: 94% !important;
}
.section_inner {
width: 90% !important;
}
.blog_holder.blog_pinterest, .blog_holder.masonry {
width: 100% !important;
}
}Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Yes that worked thanks…the only issue is that the titles now have no margin at the top of the page on mobile devices, how can I add margin at the top on mobile? Thanks!
Hi,
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you further. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
