Hello! Sorry, but the licensing system, which connects with Envato to verify the Purchase Code for its correctness and to ensure it’s not used on multiple installations, unfortunately, does not support WP-CLI.

Hi luisdesgarennesvelazquez! We’re sorry for what you’re saying but you really should review Envato’s License terms, you’ve already used a License to create two sites and you certainly can’t use it to create even a third. It has also been suggested that you contact Envato for confirmation if you think what we say is incorrect.

Hi chastou! Please, do not share license code here. Next to the error message you probably have, there is a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn

Hello ivanirisarri! If you could share your site URL, it would be very helpful. Even better, you can submit a ticket to our Help Center so we can review your installation and provide the best support possible: https://support.undsgn.com/hc Let us know, best

Hello blieben! Unfortunately, it is not possible to change the breakpoint within the theme itself, as there is no such option available. However, you can adjust it via CSS. Please refer to the following article for more information: https://support.undsgn.com/hc/en-us/articles/214006385

Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution: https://support.undsgn.com/hc

Hello, we started providing support to PopUp Maker plugin since Uncode v.2.9.0. More info here: https://support.undsgn.com/hc/en-us/articles/18578145445917-PopUp-Maker Let us know if you need further assistance on this, best

that’s so cool! Thank you in the name of all the makers out there!

One more question: it seems that I can’t figure out how to trigger it exactly how it appears on the demo page, meaning – I want the pop-up to appear automatically when he enters the landing page. Can you offer me a quick assistance on this?

Hello and first of all thank you. Regarding your issue: if I understand correctly, you need to set a trigger to “Auto Open.” However, I recommend referring to their official documentation for detailed guidance: https://docs.wppopupmaker.com/article/350-popup-settings-box-triggers-option-settings.

Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution: https://support.undsgn.com/hc

Hi craigk74! Next to the error message you probably have, there is a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn

Hi Marketize! We are sorry for this issue but since this error was never reported by other users developers need to access your installation. The only way is to open a ticket at our Help Centre and enter all your logins: https://support.undsgn.com/hc/en-us
Of course, let us first assume that you have tried deactivating all possible extra plugins you have and that you are compliant with the PHP version etc.

Thanks I will submit a ticket right now

Thank you for the confirmation!

Hi kingsleymensah! We have seen this used by other users but you might be better off looking for a generic Hotspot plugin from the repository that works via shortcode.
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution: https://support.undsgn.com/hc

Hi tworings2! We strongly discourage you from doing this but understand with your server why this was a problem for you and why you have files that are not native to the theme.
Inside the ‘wp_options’ table please find the ‘uncode’ and ‘uncode_settings’ options: https://lopezb.d.pr/i/I3MBy4 and https://lopezb.d.pr/i/TPyVyT
Make sure you have a backup first.

The only other solution related to error you have may be to try this hook:

function uncode_child_dequeue_script() {
    wp_dequeue_script( 'ace-editor' );
}
add_action( 'wp_print_scripts', 'uncode_child_dequeue_script', 100 );

I saved the settings from the database tables you told me about. Then I updated the theme version to the latest available and also the theme core. Already with the update the problem relating to the 400 error no longer occurred so perhaps it concerns you a little, but apart from this the frontend had the wrong settings as had already happened. At that point I re-inserted the settings in the DB tables taking them from those previously saved and everything went back to how it should be. This was to update you on the situation. Thank you very much for your availability and patience. We can consider this ticket closed.

Thank you for the confirmation!

Hello cuebner! At the moment, we have no other reports of this issue, and from the few tests we’ve conducted, posts created with CPT UI seem to work well with the Post Module. It might be a localized issue, or the post type you’re using is protected, or perhaps you’ve configured the new post type in a particular way that we can’t replicate. It’s difficult to say without a more in-depth look, I’m sorry. I can only say that it’s not a widespread problem.

Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution: https://support.undsgn.com/hc

Thanks for your reply. Good to know that it should work, so I keep digging to find what is causing the issue. Best, Chris

Thank you too, all the best

Hi luizpimenta! Next to the error message you probably have, there is a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn

Message sent. Waiting for reply. Thanks

You welcome!

Hi carmencraciun1! Next to the error message you probably have, there is a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn

I already sent you a private message using the form, last week, but got no response from you. Should I send it again? Thanks!

Hi carmencraciun1! We replied your message one week ago just one minute after your message, probably you have our reply in your spam folder: https://undsgn.d.pr/i/0dF1zz

Hi Hi dwebbox! Private logins are only accepted on the Help Center, not via direct messages. Next to the error message you probably have, there is a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn

Hi, We are not able to edit the page , if we make any changes in the editor and update it , it does not reflects on the home page.. We are using updated version of theme and plugins both.. and there are no more updates that are to be done Please help

Hi dwebbox! From what we saw you have a dozen extra plugins and also another Page Builder. Make sure you don’t have any extra plugins first.
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution: https://support.undsgn.com/hc

Hi ella_banana! Next to the error message you probably have, there is a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn

Breaks layout and who knows what else

Plugin conflct. Uncode does not mix with Site Kit by Google

Hi evantorabbit88! We are sorry but our developers are not able to replicate the possible issue you are reporting, probably it’s related to some specific configuration you are using.
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution: https://support.undsgn.com/hc

Hi gd0g! Yes, Uncode has a Catalog Mode option, you can activate it from the “Theme Options → WooCommerce → Catalog Mode”: https://support.undsgn.com/hc/en-us/articles/360014009017-Catalog-Mode
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution: https://support.undsgn.com/hc

Nevermind, I figured it out

Nevermind I figured it out

Hi GoodDad, sorry for the delay during the weekend and thank you for the confirmation! Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution: https://support.undsgn.com/hc

Hi tfolchurch, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution: https://support.undsgn.com/hc

Private message send with all infos, THX

Hi, we just replied!