8625 comments found.
Hi there, Looks like there is a bug on the WP Bakery Page Builder on Safari browser. The whole editor is aligned in the sidebar (and there is no way to get it back in the main area). It happens on multiple website. Updating WP, the plugins and themes seems to not help.
Hi totaldesign2! This is not an issue of Uncode or an issue of WPBakery, this is a glitch of WordPress itself with the new version of Safari: https://wordpress.org/support/topic/safari-18-0-breaking-classic-editor
Hi, on this site https://www.prolococornatedadda.it/ I use the Posts block with Grid layout.
As you can see the images are very blurry, because the block chooses a very small format of the featured image.
Yet in the Post Elements > Media section I chose the Original format.
How to solve?
Hi MarcoPanichiCom! If you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution (or at least ask for support with an account that bought the theme): https://support.undsgn.com/hc
Dear undsgn, I am using uncode’s Portfolio Agency theme and I have 2 issues: 1. is there a way to add/hide icons on the share element of the theme? 2. I am using the secondary feature image that gives a nice effect on mouse-over on pictures on desktops, but I want to remove that on mobiles (as you need to double tap). Is there a way of doing this? Many thanks!
Hi fluerasa! It’s not possible to add new icons to the share element since every social has its own rules for sharing, if you are using the dynamic custom layouts build, you can replace this with a dedicated plugin. If you need to hide some socials, you can use this code: https://support.undsgn.com/hc/en-us/articles/115000724289-Hide-date-category-author-and-selective-social-icons-in-a-blog-post
In the Posts module settings, there is a tab “Mobile” with the double tap settings, please give it a check to these options, ex: https://undsgn.d.pr/i/h2CQVG
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution: https://support.undsgn.com/hc
Thank you for your help! I have managed to hide some social icons and the mouse-over in mobile is also solved.
Hi fluerasa and thank you for the confirmation! 
Hi,
I don’t believe this is support, but merely a question about the product.
Is there a possibility to customise how the “Protected” pages look? (i.e when a Post or Page is protected and you need to enter the password for access for that page or post).
If so, how is it done? It’s not clear in the Theme Options or any of your documentation.
Looking forward to hearing from you.
Hi vinnysingh! No this is a WordPress default template, so you can use custom CSS, or we have no idea if there are hooks or even dedicated plugins. In any case, this page is native to WordPress, so you can most likely find information online to customise or modify it to your needs.
I’m having an issue with my client website : https://pepinieredeslattes.fr/boutique/ We are in the testing phase of order validation, and every time when clicking on “Place Order,” the button loads via AJAX, but nothing happens for several minutes before a WP/Woocommerce message appears, indicating a problem with the order. Sometimes, it even results in a 500 error.
In the Woocommerce database, the order is recorded correctly, but on the frontend, it bugs out and no order confirmation message is displayed to the customer.
I have tried deactivating all the plugins, switched to the default theme, but the issue remains the same… I also tried a new htaccess file, read the Wordpress logs, but nothing shows up.
I also have a similar issue when changing the status of an order to “Cancelled,” as it takes a long time to load before throwing a 500 error. However, when I go back to the admin panel, the order is correctly marked as “Cancelled.”
Could you help me with this issue, please? Thank you in advance.
Hi PepperOnly! From here we an only see that you have a JavaScript error related to a custom code, anyway, we don’t think this is the issue: https://undsgn.d.pr/i/wUjyAZ
500 Error is by Google definition a server error, but it’s not something we can debug from here without complete server logins. If you have an odd issue with the checkout, and no other users are reporting something similar this is something that our developers need to check in detail. Also, correct me if I am wrong, but I don’t think this error was present when you created the site, so this assumes that something has changed at server/setup level. Please open a ticket, insert all your logins, also FTP and grant permission to disable possible extra plugins and customisations for the time needed for debugging: https://support.undsgn.com/hc
I need help refreshing the product as I bought the item in 2021 and installed it then deleted it and now the purchase code is indicating that I’m using the product in more than one place even though I’m not using it at all please give me new purchase code or reset the current one
Hi fah_leo! Next to the error message you probably have, there is a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn
I need help with uploading demo contents. It’s not working anymore! Most of the page are blank and showing “Nothing found”.
Hi Matbc! We are sorry but from here it’s basically impossible to help without a check to your website or accessing the installation. If you say that it no longer works now I would say that your server has changed settings or there is something strange. After all, it seems to have worked before and a theme certainly does not break on its own. Do you have the pages in the admin? Maybe you inserted them in the WordPress Trash?
Yes I did put all the demo pages, content blocks and posts that I didn’t need it in the WP trash. I realized that maybe I made a mistake so I restored them all…
Hi Matbc and thank you for the confirmation! So are you OK with this?
No same problem 
I have deleted the cache, nothing…
If you remove a page from Trash, does this page not become visible?
Yes but the posts and the portfolios are missing inside the pages. It says “nothing found”. The same happen when I start a new page and I add a blog wireframe, it says “nothing found”. See here
https://costasf.com/blog-culture https://costasf.com/works/portfolio-ajaxDo you have blog posts or portfolio items on this installation? We got the impression that you deleted or trashed the blog articles or the portfolio projects… so nothing was found.
Problem solved, the blog articles and portfolio were in draft mode. They are fine now. Thank you for your help and time
Thank you for the confirmation! 
Hello,
I can’t submit a ticket in the support area, it gives me the error “Not found”. I can’t register the theme i just purchased. I tried in different domains, so i guess the error is on the theme.
Thank you
Hi zedilucena! It’s pretty odd you cannot log in to our Help Center, at the moment we don’t have other similar reports from other users. Can you please try in Incognito Mode or better with another browser?
Please send a private message using the form you find on this page, include your Purchase Code, the URL you need to register and the exact error message you have: https://themeforest.net/user/undsgn
Hi, the theme keeps registering new image sizes and causes server issues – the website gets down.
I have disabled these features from the settings but there are still images like this -uai-1800×1012.webp
Can you please help me with this?
Hi b_things! It is normal for a modern WordPress installation to create responsive image crops, the whole Srcset system of modern browsers works like this. These images can also be created when you request a crop, if for instance, you set a different ratio in the settings than the original. In any case, you have something that weighs down your server and above all creates webp.
We advise all users to use the Dynamic Srcset settings and nobody has any problems. If this were an Uncode issue here you would read hundreds of similar messages but this is not the case.
Anyway, if you need support is offered in our Help Center, where we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution. It’s not possible to help more from here (and above all you must have the badge confirming the purchase of the theme): https://support.undsgn.com/hc
Hello, thanks for replying. I am using the latest version of the theme. The issue is that I have DISABLED this option and the thumbnails are still being generated. I understand this is not a generic issue, but as you may know, site-specific issues are often the case. I have the theme purchase code, however I don’t have the email/ username since it was purchased and installed by a previous developer who is no longer in business. I would appreciate your assistance, thank you!
Hi b_things! As told even if you disable this option some images are generated if you ask the theme from cropped ratios. Unfortunately, if you think it is an issue, there are no other reports, which is why you have to open a ticket so that the developers can see the problem in detail.
As I told you, these options are disabled and I’m still having these issues. I have temporary disabled the regenerate_srcset_async filter manually and still have this images generating new variations dynamically. Is it possible to check this without the username? I have the purchase key and the theme is activated.
This causes missing images and my website gets down. So it’s quite urgent.
Hi b_things! As already told, if you have an odd issue that no other users are reporting you need to open a ticket. Just contact Envato and retrieve your data. There is nothing we can do from there, these are Envato’s rules for support. Unfortunately, there are also pirated versions of popular themes sold with a license attached (we are not saying this is the case, but that is why there are these constraints, we think you can understand).
Hello! Love the revamped “Portfolio Bureau” – I’ve just purchased the second license of this theme!
Anyway, I am using this product page template https://undsgn.com/uncode/shop/product-off-grid/ but as it is it does not show any product review. How can I make the product reviews visibile? Thanks you
Hi domenicolatosa! Yes exactly, this layout does not use Product Reviews, and that is a design choice. Now I have no idea how you want to show it, but there is a module for that. Just insert it in your preferred place in the template to get it. You can look at other layouts that use them as they are constructed and perhaps copy and paste this section and adjust it to suit your layout requirements. Ex: https://undsgn.com/uncode/shop/product-frame/
https://undsgn.com/uncode/shop/everyday-backpack/
Etc…
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution: https://support.undsgn.com/hc
Awesome. thanks. By any chance, do you have also a component that is a product slider showing products belonging to a certain category and with the price < X? And where can I find it?
Thanks!
Hi domenicolatosa! Sorry, but there is nothing so specific, but you can create a carousel and set up a Posts module with Carousel view and via Build Query options enter the products you want manually and via a certain tag/category, ex: https://support.undsgn.com/hc/articles/213456809
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution: https://support.undsgn.com/hc
Can I add a self hosted video and have it play automatically with sound?
Hi MrMGM! We are sorry but this is not possible, the Chrome Policy does not permit this for the autoplay with sound video. Here you have an official resource (in a few words, it’s possible to trigger autoplay with audio unless the user decides for this): https://developer.chrome.com/blog/autoplay
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution: https://support.undsgn.com/hc
Prepurchase question.
I need to add background images to my homepage that constantly change over time. So, they can change randomly or as a slideshow, without the user performing any action. Does your theme have this feature? If so, please, help me to find it and a tutorial on how to make it.
Hi svetpkv! Yes please follow, here we have a simple example named “Slideshow”: https://undsgn.com/uncode/features/background-multiple/
Here you can find the doc: https://support.undsgn.com/hc/en-us/articles/18577909159709-Background-Multiple
I have recently bought this theme and i’m only going to use wireframe you have provided and theme demos you have used on your own demo pages. do i need to install “Revolution Slider” ? did you use “Revolution Slider” for any of your wireframes or demo pages ?
Hi archimj03! Slider Revolution is not necessary to use Uncode, import Demo Contents or use the Wireframes plugin. In a few words, we never use it in none of our demo layouts.
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution: https://support.undsgn.com/hc
I found a bug, I set up the ajax filtering for products, but when selecting an ajax filter checkbox it just loads all items again without filtering them. Please help. Sample https://harayuku.com/product-category/kawaii/
Without ajax it is working fine
Hi supermex! We are sorry but we are not able to reproduce this issue on our servers, and at the same, we don’t have similar reports from other users: https://undsgn.com/uncode/shops/shop-ajax-filters/
From here there are not visible errors so it’s necessary you open a ticket so developers can debug it (as always, first make sure that the problem is not caused by possible extra plugins, extra scripts or customizations).
Well my support period is expired but it is definitely a bug in the theme. Can I somehow send you the login?
Hi supermex! Sorry if we disagree. If there were a bug in the theme, it would be presented by all users who use Ajax Filters, and you would certainly find many users here reporting this problem (or perhaps even in our Facebook group). Unfortunately, we cannot accept logins, these can only be shared via the private Help Center, otherwise the Envato support rule would no longer make sense. Please open a ticket, and enter all logins and permission to deactivate all extra plugins and possible customizations for the duration of the support.
Hi, I checked on many points, using the updated default theme with just standard plugins. And Cloudways hosting support told me: varnish and redis are already disabled on site so no conflict from there as well
You can confirm from your development team, as which type of blocker they are seeing for theme, like is it some function they believe is not enabled or any error they can share on which we can work on.
There is no issue on server side. Please help me on fixing this, I can’t buy extended support again.
Hi supermex! We understand what you are saying, but if we are unable to replicate this problem and have no other similar reports from other users, this means that the developers have to specifically debug your installation to find out where the problem is. This is something you need to understand. They have no other suggestions for you at the moment without a detailed check.
hi there, here is an error related to this, my server support told me it is a theme bug: This is the error message: Thu Oct 10 22:41:46.501927 2024 pid 1649:tid 2101 AH01071: Got error ‘PHP message: E_WARNING: Attempt to read property “term_id” on null in /mnt/BLOCKSTORAGE/home/1345095.cloudwaysapps.com/svuafehkgr/public_html/wp-content/themes/uncode/core/inc/helpers/ajax-filters/ajax-filters.php on line 1426PHP message: E_WARNING: Attempt to read property “parent” on null in /mnt/BLOCKSTORAGE/home/1345095.cloudwaysapps.com/svuafehkgr/public_html/wp-content/themes/uncode/core/inc/helpers/ajax-filters/ajax-filters.php on line 1428PHP message: E_WARNING: Attempt to read property “term_id” on null in /mnt/BLOCKSTORAGE/home/1345095.cloudwaysapps.com/svuafehkgr/public_html/wp-content/themes/uncode/core/inc/helpers/ajax-filters/ajax-filters.php on line 307
another one: Fri Oct 11 00:02:55.366630 2024 pid 99695:tid 99793 AH01071: Got error ‘PHP message: E_WARNING: Attempt to read property “term_id” on null in /mnt/BLOCKSTORAGE/home/1345095.cloudwaysapps.com/svuafehkgr/public_html/wp-content/themes/uncode/core/inc/helpers/ajax-filters/ajax-filters.php on line 1426PHP message: E_WARNING: Attempt to read property “parent” on null in /mnt/BLOCKSTORAGE/home/1345095.cloudwaysapps.com/svuafehkgr/public_html/wp-content/themes/uncode/core/inc/helpers/ajax-filters/ajax-filters.php on line 1428PHP message: E_WARNING: Attempt to read property “term_id” on null in /mnt/BLOCKSTORAGE/home/1345095.cloudwaysapps.com/svuafehkgr/public_html/wp-content/themes/uncode/core/inc/helpers/ajax-filters/ajax-filters.php on line 307PHP message: E_WARNING: Attempt to read property “term_id” on null in /mnt/BLOCKSTORAGE/home/1345095.cloudwaysapps.com/svuafehkgr/public_html/wp-content/themes/uncode/core/inc/helpers/ajax-filters/ajax-filters.php on line 310PHP message: E_WARNING: Attempt to read property “name” on null in /mnt/BLOCKSTORAGE/home/1345095.cloudwaysapps.com/svuafehkgr/public_html/wp-content/themes/uncode/core/inc/helpers/ajax-filters/ajax-filters.php on line 1313PHP message: E_WARNING: Attempt to read property “term_id” on null in /mnt/BLOCKSTORAGE/home/1345095.cloudwaysapps.com/svuafehkgr/public_html/wp-content/themes/uncode/core/inc/helpers/ajax-filters/ajax-filters-views.php on line 80PHP message: E_WARNING: Attempt to read property “name” on null in /mnt/BLOCKSTORAGE/home/1345095.cloudwaysapps.com/svuafehkgr/public_html/wp-content/themes/uncode/core/inc/helpers/ajax-filters/ajax-filters-views.php on line 81PHP message: E_WARNING: Attempt to read property “slug” on null in /mnt/BLOCKSTORAGE/home/1345095.cloudwaysapps.com/svuafehkgr/public_html/wp-content/themes/uncode/core/inc/helpers/ajax-filters/ajax-filters-views.php on line 82PHP message: E_WARNING: Attempt to read property “description” on null in /mnt/BLOCKSTORAGE/home/1345095.cloudwaysapps.com/svuafehkgr/public_html/wp-content/themes/uncode/core/inc/helpers/ajax-filters/ajax-filters-views.php on line 83PHP message: E_WARNING: Attempt to read property “slug” on null in /mnt/BLOCKSTORAGE/home/1345095.cloudwaysapps.com/svuafehkgr/public_html/wp-content/themes/uncode/core/inc/helpers/ajax-filters/ajax-filters.php on line 1768PHP message: PHP Fatal error: Uncaught TypeError: strstr(): Argument #1 ($haystack) must be of type string, WP_Error given in /mnt/BLOCKSTORAGE/home/1345095.cloudwaysapps.com/svuafehkgr/public_html/wp-includes/functions.php:1147\nStack trace:\n#0 /mnt/BLOCKSTORAGE/home/1345095.cloudwaysapps.com/svuafehkgr/public_html/wp-includes/functions.php(1147): strstr()\n#1 /mnt/BLOCKSTORAGE/home/1345095.cloudwaysapps.com/svuafehkgr/public_html/wp-content/themes/uncode/core/inc/helpers/ajax-filters/ajax-filters.php(1528): add_query_arg()\n#2 /mnt/BLOCKSTORAGE/home/1345095.cloudwaysapps.com/svuafehkgr/public_html/wp-content/themes/uncode/core/inc/helpers/ajax-filters/ajax-filters.php(1844): uncode_build_filter_link()\n#3 /mnt/BLOCKSTORAGE/home/1345095.cloudwaysapps.com/svuafehkgr/public_html/wp-content/themes/uncode/core/inc/helpers/ajax-filters/ajax-filters-views.php(88): uncode_get_filter_link_attributes()\n#4 /mnt/BLOCKSTORAGE/home/1345095.cloudwaysapps.com/svuafehkgr/public_html/wp-content/themes/uncode/vc_temp…’
Hi supermex! To us, everything seems to be working correctly on that page. When we click in a category, the products are filtered correctly. What test do we need to do exactly? Can you give us more details to reproduce it?
In any case, what you reported are warnings (not errors) and we can’t figure out what they are due from here. However, the cache is active on your site (https://lopezb.d.pr/i/rY89m5) so it might depend on that.
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution: https://support.undsgn.com/hc
the ajax filters are not working as mentioned in my first comment. it just gets greyed out then reloads without any actual filtering
Hi supermex! As explained what you have shared are Warnings that in PHP do not result in any termination of the running script. We understand that they don’t work for you but if you have an issue that no other user reports the developers need full access to debug it. These are just a few sites based on Uncode with Ajax Filters and as you can see no one has any problems, besides if the problem was the theme it wouldn’t work on our demo either and here you should read tons of similar reports. Now that your support has expired it is not something we can do anything about because it is part of the Envato Policy, ex: https://atelierpontfleuri.fr/ , https://www.hardandware.com/hardware/levers/ , https://www.nighthawks-fk.com/shop/ etc.
I have previously bought the theme, however, it appears even when you update you cannot get access to the new demo’s to use.
Hi majesticg1! Please be sure to update the Uncode Core plugin as well, and also note that you haven’t already imported the page with the same name. If the page is in the WordPress Trash it is not imported again. In the case, please send us links or screenshots in order to better understand as we do not have similar reports from other users.
Hello there,
After the last update, the backend editor seems broken when it’s a 2-column view. Here is a screenshot of it http://adr.ma/i/Jd7rLf
Is there a way I can fix this or do I have to wait until the next update?
Hi FahadJafarullah! This is not an issue of Uncode, this is a well-known problem of the new WordPress with Safari 18: https://wordpress.org/support/topic/safari-18-0-breaking-classic-editor/
Thank you so much for the quick reply. You’re right, I just tried on Chrome and everything is working fine. Thanks again!
Hi FahadJafarullah and thank you for the confirmation!
Hello Undsgn My customer has switched from his temp domain to live and now has a problem with the following error message: “There is an expected problem related to a possible website migration. Please remove the Purchase Code and register the product again from the System Status to validate the Purchase Code again. If the issue persists contact the theme author. (Error 23)” I cannot contact you via support ticket because his support time has expired (it took him more than 6 months to switch domains). How can I transfer his “Purchase Code” to the new domain? Many thanks in advance and best regards
Hi intronet! Next to the error message you probably have, there is a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn
Hey Uncode! I moved my page from one domain to another and changed the hoster, but now since the product is deregistered. I just ant to register my License on my ne domain but its not working. Please help. My email is: kontakt@evoleq.de thank you very much!
Hi EVOLEQ! Next to the error message you probably have, there is a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn
Hi undsgn! I believe that my theme is registered to a domain/website that I’m no longer and I’d like to use it with a new website. I tried to type in the registration code on the new site and it told me to reach out to you all about migration.
Hi SnobHopMedia! Next to the error message you probably have, there is a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn
Hi undsgn. Please is there plain HTML version of this template or only WP is available?
Hi FalconDigital and thank you for your interest!
We are sorry but Uncode is only available as a WordPress theme and there are no plans to make it also available as HTML (too many options and variations for a static template).
