Hi b_things! As told even if you disable this option some images are generated if you ask the theme from cropped ratios. Unfortunately, if you think it is an issue, there are no other reports, which is why you have to open a ticket so that the developers can see the problem in detail.

As I told you, these options are disabled and I’m still having these issues. I have temporary disabled the regenerate_srcset_async filter manually and still have this images generating new variations dynamically. Is it possible to check this without the username? I have the purchase key and the theme is activated.

This causes missing images and my website gets down. So it’s quite urgent.

Hi b_things! As already told, if you have an odd issue that no other users are reporting you need to open a ticket. Just contact Envato and retrieve your data. There is nothing we can do from there, these are Envato’s rules for support. Unfortunately, there are also pirated versions of popular themes sold with a license attached (we are not saying this is the case, but that is why there are these constraints, we think you can understand).

Hi domenicolatosa! Yes exactly, this layout does not use Product Reviews, and that is a design choice. Now I have no idea how you want to show it, but there is a module for that. Just insert it in your preferred place in the template to get it. You can look at other layouts that use them as they are constructed and perhaps copy and paste this section and adjust it to suit your layout requirements. Ex: https://undsgn.com/uncode/shop/product-frame/
https://undsgn.com/uncode/shop/everyday-backpack/
Etc…
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution: https://support.undsgn.com/hc

Awesome. thanks. By any chance, do you have also a component that is a product slider showing products belonging to a certain category and with the price < X? And where can I find it? Thanks!

Hi domenicolatosa! Sorry, but there is nothing so specific, but you can create a carousel and set up a Posts module with Carousel view and via Build Query options enter the products you want manually and via a certain tag/category, ex: https://support.undsgn.com/hc/articles/213456809
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution: https://support.undsgn.com/hc

Hi MrMGM! We are sorry but this is not possible, the Chrome Policy does not permit this for the autoplay with sound video. Here you have an official resource (in a few words, it’s possible to trigger autoplay with audio unless the user decides for this): https://developer.chrome.com/blog/autoplay
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution: https://support.undsgn.com/hc

Hi svetpkv! Yes please follow, here we have a simple example named “Slideshow”: https://undsgn.com/uncode/features/background-multiple/
Here you can find the doc: https://support.undsgn.com/hc/en-us/articles/18577909159709-Background-Multiple

Hi archimj03! Slider Revolution is not necessary to use Uncode, import Demo Contents or use the Wireframes plugin. In a few words, we never use it in none of our demo layouts.
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution: https://support.undsgn.com/hc

Hi supermex! To us, everything seems to be working correctly on that page. When we click in a category, the products are filtered correctly. What test do we need to do exactly? Can you give us more details to reproduce it?

In any case, what you reported are warnings (not errors) and we can’t figure out what they are due from here. However, the cache is active on your site (https://lopezb.d.pr/i/rY89m5) so it might depend on that.

Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution: https://support.undsgn.com/hc

the ajax filters are not working as mentioned in my first comment. it just gets greyed out then reloads without any actual filtering

Hi supermex! As explained what you have shared are Warnings that in PHP do not result in any termination of the running script. We understand that they don’t work for you but if you have an issue that no other user reports the developers need full access to debug it. These are just a few sites based on Uncode with Ajax Filters and as you can see no one has any problems, besides if the problem was the theme it wouldn’t work on our demo either and here you should read tons of similar reports. Now that your support has expired it is not something we can do anything about because it is part of the Envato Policy, ex: https://atelierpontfleuri.fr/ , https://www.hardandware.com/hardware/levers/ , https://www.nighthawks-fk.com/shop/ etc.

Hi majesticg1! Please be sure to update the Uncode Core plugin as well, and also note that you haven’t already imported the page with the same name. If the page is in the WordPress Trash it is not imported again. In the case, please send us links or screenshots in order to better understand as we do not have similar reports from other users.

Hi FahadJafarullah! This is not an issue of Uncode, this is a well-known problem of the new WordPress with Safari 18: https://wordpress.org/support/topic/safari-18-0-breaking-classic-editor/

Thank you so much for the quick reply. You’re right, I just tried on Chrome and everything is working fine. Thanks again!

Hi FahadJafarullah and thank you for the confirmation!

Hi intronet! Next to the error message you probably have, there is a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn

Hi EVOLEQ! Next to the error message you probably have, there is a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn

Hi SnobHopMedia! Next to the error message you probably have, there is a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn

Hi FalconDigital and thank you for your interest!
We are sorry but Uncode is only available as a WordPress theme and there are no plans to make it also available as HTML (too many options and variations for a static template).

Hi danielabzuluaga! Please first note that Uncode as advertised uses a tailored version of WPBakery Page Builder, so the only reference you need to use for the interface is the one you can see our documentation, ex: https://support.undsgn.com/hc/en-us/articles/213456589-Page-Builder-General
Moreover, the only version you need to use is the Uncode WPBakery Page Builder (not the original one).
Now we do not know what you see so it is also difficult to understand how to help you (also because as you see here no other user complains about something similar).
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution: https://support.undsgn.com/hc

I see that @ivanirisarri also got this issue 1 month ago, in this comment section here. @undsgn_team, my URL is https://sweetjes.nl

nevermind, I got this solved by increasing the php_max thingy, fyi

Hi ziyabal, sorry for the delay and thank you for the confirmation!

And I was wondering if i could change the size of the counters on mobile. Not standard but some of them I would like to have bigger. Can’t seem to find it where to change.

Hi jterstege! Ifyou need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution (when you open the ticket please also include the link to your site so we can suggest based on your settings/scenario): https://support.undsgn.com/hc

Hello! Uncode doesn’t provide a native function to achieve this, but you can use a simple PHP filter to accomplish what you’re aiming for:

function uncode_child_cpt_search_query( $query ) {
    if ( ! is_admin() && $query->is_search() ) {
        $query->set('post_type',array( 'portfolio' ));
    }
};
add_filter('pre_get_posts', 'uncode_child_cpt_search_query');

With this code, only portfolio items will appear as search results. If you’d like to include posts and pages in the results, you can modify the array like this:

function uncode_child_cpt_search_query( $query ) {
    if ( ! is_admin() && $query->is_search() ) {
        $query->set('post_type',array( 'post', 'page', 'portfolio' ));
    }
};
add_filter('pre_get_posts', 'uncode_child_cpt_search_query');

If you need further assistance, feel free to reach out to our dedicated support team via our Help Center. Please submit a ticket here so we can review your installation and help you find a solution: https://support.undsgn.com/hc

Hi ragsntatters! Next to the error message you probably have, there is a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn

Hi ive sent a message through but haven’t heard back and have deleted the old site so can’t remove the code from there.

Hi, we replied the same exact day, we think you should check the spam box (and we replied also today to a new request). Let us know if you find it.

Hi Raffa1! You can use the Import Single Layout function as described in the doc (but anyway, the generic Theme Options will be applied). https://support.undsgn.com/hc/en-us/articles/214001065-Import-Demo-Layouts

Hi mnovak2021! The shortcode system is a standard of WordPress, you just to use a Text Module to insert it.

Thank you for your quick reply! I really appreciate it. There’s no Shortcode block in the editor so I was wondering where it should go

Hi mnovak2021 and thank you for the confirmation!

Hi justdavideliot! Next to the error message you probably have, there is a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn