39369 comments found.
Hi. I am trying the sample: https://avada.website/real-estate/ I want to edit some Permalinks but can’t find where to edit it.
For example: - https://avada.website/real-estate/homes/ - https://avada.website/real-estate/rentals/ - https://avada.website/real-estate/sell/
Is there any way to edit the Permalinks of the above urls.
Hello Thupro
These are all custom post types, changing the permalink for those will most probably cause them to go blank, we recommend looking for any 3rd party plugin that can provide such functionality in this case.
Thanks
-Ammar
Hello @da1712gta
Appears that your elements are disabled from builder options, kindly follow the instructions here => https://avada.com/documentation/how-to-use-the-avada-builder-options/#toc_Avada_Builder_Elements
If you need further assistance with this, kindly open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
Hello. I want to help my client and they want to move to my webserver. But my web server use PHP 8.2 and the client site is still on PHP 7.4. If I copy the site over then the theme breaks. The theme is on version 5.9.1. How can I fix this? The previous developer bought the theme. How can I fix this? Here is the URL: https://mashete.com/
Hello @theisingert
Avada is surely compatible with the latest PHP version for sure, however since you are on an older version, we will recommend you to first update your Avada towards latest version that is 7.11.11.
Once you are on the latest version, you should be able to migrate to latest PHP version just fine.
If you need further assistance with this, kindly open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
Hello, I would like to ask a question about Nested Columns Element. My theme always defaults to the following CSS properties:
width:104% important;margin-left: calc(-4% / 2 );margin-right: calc(-4% / 2 );
And even if I forcefully use the following CSS in custom css to turn it off, it won’t take effect.
.fusion-builder-row.fusion-builder-row-inner {
width: calc( 100% + 0px ) !important;
max-width: calc( 100% + 0px ) !important;
margin-left: calc(-0px / 2);
margin-right: calc(-0px / 2);
}
I can’t find a place to set the basic properties of Nested Columns Element in all the settings of Avada. How should I fix it?
[Solved] I went to Avada > Options > Avada Builder Elements to modify the column spacing and adjusted its original default value of 4% to 0px and it solved the problem.
Glad to hear you were able to solve it, Antony.
Thank you. – Abbas
I moved my website from server to another and after few weeks I got the message “the purchase code is already being used on another domain”! I’m very sure that I’m using the same purchase code to the same domain name… Any thoughts?
BTW, I have seven AVADA purchase codes, and when I tried to add them to My AVADA, it accepted only four, and it gave me that the others are used by other domains… something wrong happen here. AVADA Team, your consideration is highly appreciated… That’s will destroy all AVADA customer websites.
Hello @GMH_solutions
This could simply happen due to the fact that your purchase code needs a reset, if the code is registered multiple times, it can throw this specific error.
Please reset / unregister the purchase code from your support account -> Licenses – My Avada You must be logged into your account to see that page.
Do not remove the purchase code from there but click the blue color Link Icon. Now try to register purchase code on your actual website and see if that works?
If you need further assistance with this, please open a support ticket and our team should follow up.
Click Here to Get Avada Support
Thanks
-Ammar
Hello again, I found three purchase codes over seven I can’t add them to my Avada! Could you please help me add them?
Hello @GMH_solutions
You should definitely be able to add all of them to your support account, however if that is not the case you will need to get in touch with our support about this and we will get back to you further.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide
Click Here to Get Avada Support
Thanks
-Ammar
Thank you for your response. I actually submitted two support tickets to Avada regarding this issue, but I haven’t received any replies, which is quite disappointing. It seems like they’re trying to get me to pay $50 to extend my support period. However, I don’t understand why I should do that when the problem lies with their license registry. I’m starting to regret purchasing seven licenses for this template.
Hi,
I couldn’t find any tickets for your account on our support area.
As this area is not a support platform and is meant for pre-sale queries/generalities, for your issue please reach us directly via the form on the following page and explain your issue along with the purchase code and we will resolve this for you: https://avada.com/contact/#contact
Thank you. – Abbas
Hi, the Avada team found the solution… Thank you so much.
Happy to hear that. 
Thank you.
Following the latest error.
We get the error
There has been a critical error on this website. Please check your site admin email inbox for instructions.
Fatal error: Uncaught Error: Undefined class constant ‘VERSION’ in /home1/gaxwpmmy/public_html/.website_32a42a12/wp-content/themes/Avada/includes/bootstrap.php:630 Stack trace: #0 /home1/gaxwpmmy/public_html/.website_32a42a12/wp-content/themes/Avada/functions.php(51): require_once() #1 /home1/gaxwpmmy/public_html/.website_32a42a12/wp-settings.php(668): include(’/home1/gaxwpmmy…’) #2 /home1/gaxwpmmy/public_html/.website_32a42a12/wp-config.php(106): require_once(’/home1/gaxwpmmy…’) #3 /home1/gaxwpmmy/public_html/.website_32a42a12/wp-load.php(50): require_once(’/home1/gaxwpmmy…’) #4 /home1/gaxwpmmy/public_html/.website_32a42a12/wp-admin/admin.php(34): require_once(’/home1/gaxwpmmy…’) #5 /home1/gaxwpmmy/public_html/.website_32a42a12/wp-admin/themes.php(10): require_once(’/home1/gaxwpmmy…’) #6 {main} thrown in /home1/gaxwpmmy/public_html/.website_32a42a12/wp-content/themes/Avada/includes/bootstrap.php on line 630
Hello @CedarFinancial
We are not able to replicate this issue on our side, it will require us to troubleshoot this on the site where you are getting this.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide
Click Here to Get Avada Support
Thanks
-Ammar
Following your security update, V7.11.11, the privacy bar no longer works. Specifically, when we click on “Agree” (meaning accept cookies), YouTube, for example, is still non-functional. Our troubleshooting involved deactivating all plugins and using the baseline configuration of the wp-config.php and .htaccess files. A patch to fix the above is appreciated.
Hi
This works well, Temp Video here. There are no such reported issues
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Thanks for that. Unfortunately, we’re still experiencing the issue. We deactivated all plugins except Avada Builder and Avada Core and downgraded to PHP 8.2.24, but that didn’t help.
We also downgraded to Avada 7.11.10 and that didn’t help either. So, we believe we may have a corrupted database. Therefore, can you tell us where can we find the list of Avada Database Tables that come with your theme and how can we recreate any missing tables?
Again, thank you and apologies for the initiall assessment thinking the issue was caused by Avada 7.11.11.
Problem fixed by adjusting Avada’s privacy settings.
Details: https://prnt.sc/4px_8plfWkY4
Stay tuned. Will submit feedback shortly concerning the functionality and lack of warnings or console errors when Avada’s privacy settings are not set properly.
As promised, here’s how to replicate the issue reported above:
1. Set up your privacy settings like this: https://prnt.sc/4sBktzkEKd-F
2. Click on the privacy bar “ACCEPT” button and you will notice that the privacy bar disappears (as intended) but Google Maps and YouTube do not load at all. Details: https://prnt.sc/4sBktzkEKd-F
So in short, a fix is needed to assist theme users.
Recommendations:
1. Please clarify the instructions on the privacy settings page. (BACKEND)
2. Add a function to the privacy settings page such that when the settings are incorrect and the Save button is pressed, an error message will display on the privacy settings page. (BACKEND)
3. Add a function that will generate a console error when the Privacy settings are not set correctly and the “ACCEPT” button is pressed. (FRONTEND)
Thank you!
Hello There
Thank you for your feedback, we will further replicate and investigate this on our side and make adjustments where needed.
Thanks
-Ammar
Thank you, Ammar!
Nice to see your around, long time camper!
Hey, it would be awesome if you can let us know as soon as you confirm our finding.
Again, thank you!
Hello
Sure thing!
So, when is this going to be fixed? Avada 7.11.13 still has the issue.
if a user made a listing and i do NOT want the listing, can the listing be closed in admin? (2) if a user is just registered and did NOT pay for a subscription, but I want to turn on or give credit to his account so he can list, can that be done in the admin?
also which of your demos works like a directory, with near me and multi store and so on?
Hello @fadeplanet
This will require you to look for any 3rd party plugin that can provide an option for user to be able to list based on credits, currently Avada does not support this functionality.
Thanks
-Ammar
not what i meant, i dont think you read what i said, it was not about credits its about subscriptions. When i said credits i meant activate their account. Also i was asking more than 1 question
Hello @fadedplanet
By default with WordPress, you have complete control over user’s account, however I am not sure how the subscription is bound to that, this will surely require you to add another plugin that can handle the subscriptions, but yes as an admin you can surely disable the user’s account.
We do not have a directory prebuilt website but you can surely try the blog post here => https://avada.com/blog/how-to-build-a-wordpress-business-directory-using-avada-and-geodirectory/
Thanks
-Ammar
Can we add custom post types using Avada?
Hello @tommyhoej
Avada does support ACF so you can surely create your own custom post type using that
Thanks
-Ammar
So with Avada+ACF I can create custom post types, add fields and have them displayed how I want in Avada? Can I also create frontend search where all the different fields can be searched?
Hello @tommyhoej
Yes, that is surely doable and with Avada form you can have an advanced search form, you can see an example here => https://avada.website/car-dealership/
Thanks
-Ammar
Sounds great – can the archive page and item apge be designed just how I want them to be?
If I have a relationship in ACF, how do I pull in another field from the related post? If I just have a ACF Relationship and set the field it pulls in the title of the related post – how do I include more than just the title? I have another field called “status” as well, I’d like it to show the title AND status for each relationship – how do I set that up?
Hello Tommyhoej
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide
Click Here to Get Avada Support
Thanks
-Ammar
building a site with the premade auto dealer template. all theme and plugins are loaded, up to date and registered. Anytime I click to edit any pages I get a 404 error, Please help
Hi,
As this area is not a support platform and is meant for pre-sale queries/generalities, please create a support ticket with our team on the below page and our team will resolve this for you.
Click Here To Get Avada Support
Thank you. – Abbas
I bought this theme some time ago, I used it for another website that is not active currently, I would like to use it in a new website, how do I cancel the previous domain and use it in my new domain?
Hi
You can manage your licenses from my.avada.com/licenses. Please do refer the link here
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hi, is it editable using ELEMENTOR?
Hello @Prayandubey18
Avada comes with its own Avada Website Builder so there is no need to use any other page builder, regarding the compatibility of other page builder as you have mentioned above however, we have not officially tested this with Avada so can not provide you with a solid response.
Thanks
-Ammar
Hello @da1712gta
So the field is coming from default WordPress comment box, to disable it you will require some level of customisation, easiest way is to use custom CSS and hide the field via that.
If you need our further assistance with this, get in touch with our team and we will get back to you.
Click Here to Get Avada Support
Thanks
-Ammar
hi – recently the entire backend editor just shows white; memory is good and ive disabled other plgins…. any help? also im grandfathered in for support
fixed: somehow the block with wpbakery editor was moved to the right colim under deatured images; i clicked and dragged it to top of main page editing area and its restored
Hello @graphic4444
We are glad to hear you have worked this out, if you need any further assistance with this, kindly open a support ticket and our team will get back to you.
Click Here to Get Avada Support
Thanks
-Ammar
Hello,
How can the image carousel be made to change the direction of the movement (both from left to right and vice versa and up and down) and make the transition smooth instead of the 1 sec. jerk on image transition?
Hello @bhavins
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide
Click Here to Get Avada Support
Thanks
-Ammar
I bought avda theme and installed on WordPress but the them not show the home page www.fiyasurgical.com how I fix it now
Hello @adasintstruments
You have an active support with us and should be able to open a support ticket with us without any issues, can you kindly do that and our team will assist you further with this.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide
Click Here to Get Avada Support
Thanks
-Ammar
Hi There
I Cannot View Avada Form Entries. The form had been set to Database.
Hello @Dozzzz
You will need to make sure that you have field names set for all of your form fields, the entries will not be added to database if there is no field name saved.
If however you need our team to take a closer look into this, kindly open a support ticket as you do have a valid support and we will get back to you further.
Click Here to Get Avada Support
Thanks
-Ammar
Hi. What versions of WordPress and PHP are recommended for Avada 7.11.10 now? And what versions of WordPress and PHP work most stably with Avada 7.11.10? What about WordPress 6.6.2 and PHP 8.3? Thanks in advance for your reply.
Hello @ike1980
You should surely be able to use the latest version of PHP and WordPress both with Avada, we do have users on PHP 8.3 and latest version of WordPress using Avada without any issues.
If you need any further assistance with us, kindly open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
Hi, my purchase code doesn’t work. It was purchased on 22nd September. How do I resolve?
Hello @Andrew_Knight
I see you have a valid support and should be able to open a support ticket with us, we suggest you to kindly open a support ticket following the instructions below and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
Hi, Is there a way to stop ALL featured images from showing automatically in a slider at the top of the pages? I can see the option to hide the FIRST featured image, but what about ALL?
I’m using featured images as my dynamic content on the background of containers to create site-wife images with a parallax effect. When I upload an image as a background (even though the original image size is big enough) it seems to be using the preview size image, and enlarging it, which makes the image look bad.
Any ideas, please? Thanks a lot!
Hello @geniusowl
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide
Click Here to Get Avada Support
Thank
-Ammar
